Very bad experience from the beginning. Agents keep switching for the same claims, and every first or second claim gets rejected. Unprofessional staff and assessment process. Everything needs t... ãã£ãšèŠã
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Very good experience with Bupa. The response was quick, clear, and professional. My queries were handled promptly and everything was explained well. Highly satisfied with the service!
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I was very much pleased with my recent interaction specifically who was more than kind & helpful but compassionate as well Her name is Mrs Donia Haytham
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Very good, even if my question was not answered. My question was that I wondered why I was considered an applicant in my app profile when I, through my membership in IHI, have been a member for more... ãã£ãšèŠã
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Our international health insurance plans are designed for individuals, families and businesses who value freedom, outstanding benefits and quality customer service. With Bupa Global, your health plan travels with you, providing the same level of cover whether youâre at home or abroad. You'll have access to our global network of medical practitioners and specialists all over the world: we aim to get you to the care you need, wherever you might be.
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Trafalgar Place, BN1, Brighton, è±åœ
- bupaglobal.com
4.2
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overall process is perfect
overall process is perfect. starting from ease of request/ claims / approval etc..
2024幎12æ29æ¥
Bupa Global ããã®åç
Dear Rahma,
We are delighted to receive your positive feedback! This is truly appreciated and rewarding to see that you had a great experience with us.
Kind Regards,
Hassan
BUPA has always given a good serviceâŠ
BUPA has always given a good service although I live in another country, Guatemala, i received positive answers and reimburse not very quick but effective. I suppose they have to do a full revision on my claims and this the cause of some delay (sometimes)
2024幎12æ23æ¥
Bupa Global ããã®åç
Dear Ms Lopez,
Thank you for your feedback, it is very much appreciated.
Please note that I have checked your claims and shall send you an email with further details.
Kind Regards,
Donia
The Bupa agent I interacted with wasâŠ
The Bupa agent I interacted with was knowlegeable and eager to assist.He was empathic and at the sane time professional.
2024幎12æ25æ¥
Bupa Global ããã®åç
Hello Alex:
Your above feedback is highly appreciated! It's our priority to be there for you whenever needed.
Kind Regards,
Maria
Bupa Global ããã®åç
Dear Mr. Othman,
We are delighted to see that you find your experience to be at your satisfaction.
Many thanks for your time given to write us a review.
Kind Regards,
Donia
A great customer support
Bupa representative was very helpful, friendly and full of carness
2024幎12æ17æ¥
Bupa Global ããã®åç
Hello Mr Shoukry:
It was my ultimate pleasure speaking to you and I am delighted to have listened to your concern and that I have been able to sort it out for you. Truly appreciate your feedback!
Kind Regards,
Maria
My Experience
I actually disliked the time it took to resolve the problem, it was been isolated for a while and made me lost the confidence I have built previously.
I liked the concern from the team involved and the manner they presented the work around the issue been looked at and the words of empathy.
2024幎11æ27æ¥
Bupa Global ããã®åç
Hello Mr Abubakar,
I am truly sorry you had this unpleasant feeling at the beginning of your issue hoping this won't be your experience onwards. Yet, I am delighted to have been able to resolve it for you thanks to your patience. Your feedback is highly appreciated!
Kind Regards,
Maria
The company took my comments on boardâŠ
The company took my comments on board and advised me of changes made to the system.
I am genuinely impressed with the way the company responded to my comments, I was treated as a valued customer and not a number. Many thanks to the Customer Service Team.
2024幎12æ8æ¥
Bupa Global ããã®åç
Dear Mr. Clake,
We are most thankful for your review and greatly appreciate your review!
We take our members' feedback very seriously as you are indeed very valuable to us.
I am also glad that I was able to address you concern!
Many Thanks,
Donia
Bupa Global ããã®åç
Dear Monsieur De Loe,
Thank you for your feedback. Iâm pleased that I could assist you and listen to your valuable input. Your satisfaction is our top priority.
Kind Regards,
Hassan
Issue resolved by agent
Had a difficult issue and was successfully resolved by Hasan Tareq (hopefully i got his name correct).he was empathetic and understanding, immediately turned my experience with bupa into a positive one .
2024幎12æ1æ¥
Bupa Global ããã®åç
Dear Mrs. Attiyeh
Thank you for your kind words! We are happy to hear that we were able to assist you in resolving your queries and to improve your experience.
Your satisfaction is our highest priority, and itâs wonderful to know that we have met your expectations.
Kind Regards,
Hassan
Dignity and Respect, a synonym of BUPA.
A trusted company, with the safety and well-being of their client, at heart. The dignity and respect you feel when treated, is nothing less than moving.
2024幎12æ3æ¥
Bupa Global ããã®åç
Hello Ms Carras,
Your above review is immensely appreciated and valuable to us! We do focus on putting our Customers first and at the heart of everything we do.
Kind Regards,
Maria
For the amount I spend on my annual I believe non cosmetic meds should be covered.
For the amount I spend on my annual premium, meds should be covered for conditions which have previously been disclosed: in my case DVT for over 20 years yet neither the 6 monthly consultation nor the couumadin are covered.
2024幎12æ1æ¥
Bupa Global ããã®åç
Hello Mr Barlow,
Thank you so much for taking the time to share your feedback with us to continuously improve our services. This is much appreciated!
Rest assured that I have sent you a separate email for tackling your concerns.
Kind Regards,
Maria
True interest by the agent
True interest by the agent in the customer issue in question. Knowledgeable about where BUPA stands with customer experience improvement.
2024幎11æ28æ¥
Bupa Global ããã®åç
Hello Sir,
It was really a pleasure speaking to you and I am delighted I have been able to assist you and come up with new ways to enhance our customers' communications for a better and healthier future!
Kind Regards,
Maria
Timely Response
After knowing that I havenât received the claim payment, the team followed up with the issue on daily basis and finally resolved the problem by reissuing the payment.
2024幎11æ28æ¥
Bupa Global ããã®åç
Dear Mrs. Yang,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience with us. Your satisfaction is our top priority, and your kind words are truly appreciated.
Kind Regards,
Hassan
Bupa Global ããã®åç
Dear Mr. Ozanne,
Thank you so much for taking the time to provide us with your feedback!
We highly appreciate it and we aim to to maintain the best service.
Many Thanks,
Donia
Excellent Service and Support
Iâve had a fantastic experience with Bupa Global. The customer service team is always responsive, professional, and helpful in addressing my queries. The claims process is straightforward, and the coverage options are comprehensive, giving me peace of mind. I appreciate their commitment to ensuring a seamless and hassle-free experience. Highly recommend Bupa Global for anyone looking for reliable and quality health insurance.
2024幎11æ26æ¥
Bupa Global ããã®åç
Dear Mr. Kareem,
Thank you so much for your positive feedback! Weâre happy to hear that you had a great experience with us. Your satisfaction is our top priority, and itâs wonderful to know that we met your expectations.
Kind Regards,
Hassan
Questions and help to solve problems.
Questions and help to solve problems.
Your people manning the pkones are very helpful
2024幎11æ25æ¥
Bupa Global ããã®åç
Dear Father Horan,
We are happy to receive your positive feedback! Knowing that you had a great experience with us is incredibly rewarding. Your support and satisfaction are what drive us to continually improve and provide the best service possible.
Kind Regards,
Hassan
Caring representative
This time the representative was caring, understanding, and listening, unlike the previous call.
2024幎11æ26æ¥
Bupa Global ããã®åç
Hello Mr Abd El Naem,
It was my own pleasure speaking to you earlier. I truly appreciate your time and feedback provided!
Kind Regards,
Maria
Your representative managed toâŠ
Your representative managed to troubleshoot my problem successfully
2024幎11æ19æ¥
Bupa Global ããã®åç
Hello Mr Nabil El Gohary,
It was my pleasure I have been able to sort out your issue. Highly appreciate your feedback provided!
Kind Regards,
Maria
Shoutout to the customer service team
The level of care and professionalism demonstrated by the customer service team was excellent. They resolved my issue efficiently and followed up to address any concerns regarding my feedback. I truly appreciate their dedication and attentiveness. Thank you for your exceptional service.
2024幎11æ17æ¥
Bupa Global ããã®åç
Dear Mr. Saleh,
We greatly appreciate your lovely feedback!
I am very happy to see that you find our service exceptional and we are keen to always keep it this way.
Many Thanks,
Donia
clear conversation on the issue andâŠ
clear conversation on the issue and direct to the point . Also another check have been suggested , test claim submitted to check if there is an issue on my account
2024幎11æ17æ¥
Bupa Global ããã®åç
Hello Naser,
It was such a pleasure speaking to you earlier and providing me the time to assist you. Truly appreciate your feedback and the time taken to provide it!
Kind Regards,
Maria
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