Bushpop レビュー 9

Bushpop からの回答

2025年6月1日

Hi Annabelle, robo-Ben here 🤖 (kidding)

I have to admit, it feels like trial by fire on Trustpilot lately, but I do appreciate you taking the time to raise these concerns. While I’m working hard to remedy everything you’ve raised, they’re serious allegations, so in the meantime they deserve an immediate response:

To clarify: Bushpop is a marketplace where individual sellers list their own items, not a dropshipping business.

• You're absolutely right that some sellers have been misrepresenting items. We're actively investigating and suspending these accounts.

• Regarding the discount tags - point taken! I just reduced the size of the discount badges and changed the ‘savings’ badge to yellow. If you still don’t like it, I hope it’s at least less gaudy?

• Regarding replies, I'm not sure what to say except that I spent a full day last week personally responding to every negative review. I’m doing my best to sound genuine and professional, sorry it comes off as ai.

If you spot specific suspicious listings, please report them and we’ll investigate immediately.

Best regards,
Ben

Bushpop からの回答

2025年5月27日

Hi Alex, I'm Ben, the creator of Bushpop.
You're absolutely right, it's suss af - thanks to this call out I've added a notice to the website so other users know what's happening rather than being left wondering.

I temporarily paused payments while we resolve some serious issues (see reviews below) and upgrade the website. Payments will be back online with major updates to the platform this weekend.

I know this explanation might not change your mind about us right now, and that's fair. But if you're willing to give us another shot once we're fully operational again, I'd love to prove that we're a legitimate business committed to creating a great secondhand fashion marketplace for all.

Regards,
Ben

Bushpop からの回答

2025年5月27日

Hi JJ - Ben here, the creator of Bushpop. I'm really sorry about your order and the complete lack of communication - you're absolutely right that this is unacceptable.

The 21-day chat inactivity happened during a perfect storm of technical issues and support team transitions that we've since resolved. Live chat and email responses are now under 24 hours.

You should have received communication from us about your refund. If you haven't gotten it yet, we likely need some additional details to process it. Could you contact us directly with your order number? I'll personally ensure it's sorted immediately.

I understand your frustration and why you'd think we're not legitimate. We're working hard to prove otherwise through our actions, not just words.

Best regards,
Ben

Bushpop からの回答

2025年5月27日

Hi Aaron, I'm Ben, the creator of Bushpop. I'm really sorry about your order and our poor communication - this is completely unacceptable.

We take this seriously. Reported sellers have been investigated, and any item not as described will be fully refunded under our buyer protection.

We've contacted you multiple times over the past few weeks but haven't heard back. Please check your messages or submit a query at bushpop.com.au/contact so I can personally resolve this immediately.

Our response times have significantly improved - you can expect replies within 24 hours.

Kind regards,
Ben

Bushpop からの回答

2025年5月27日

Hi Brady, I'm Ben, the creator of Bushpop.

I believe your refund was processed back in February. If you didn't receive it, please contact us directly at bushpop.com.au/contact - and I will see to immediately.

I'm genuinely sorry for your experience, I started Bushpop to help people, not to cause these kinds of headaches.

Thanks for taking the time to share this feedback, it helps us do better.
Kind regards,
Ben