Busseys Norfolk レビュー 

Very professional. Made the process easy from start to finish

⭐ 1/5 – Extremely Disappointing Experience – £500 Wasted on Questionable Diagnostics!

I am extremely disappointed with the diagnostic service and management at Ford Norwich. Based on my experience, I would strongly advise others to think twice before accepting expensive repair recommendations from this dealership without getting a second opinion.

I paid approximately £500 for diagnostics after bringing my Ford Transit in for power loss and a ticking noise. Instead of identifying the underlying problem, I was presented with a shocking repair quotation of approximately £8,000–£9,000.

Here is what happened:

1. Missed injector fault: Ford failed to identify the injector issue responsible for the power loss. An independent garage diagnosed it, replaced all four injectors for £1,200, and the power loss was completely resolved.

2. £4,000 gearbox replacement recommendation: Ford recommended replacing the gearbox for approximately £4,000. An independent garage subsequently repaired the issue for just £100, without replacing the gearbox!

3. Unresolved AdBlue issue: I replaced the AdBlue pump and wiring loom based on Ford’s diagnostic findings, but the fault remained unresolved.

What disappointed me even more was management’s response. When I visited on Saturday, the customer service staff and a technician named Ash were genuinely helpful and professional, and I appreciate their assistance.

However, the manager who called me on Monday seemed more concerned with defending his technician than objectively considering the evidence I presented. I found his attitude dismissive and his explanations unconvincing.

What exactly did I pay £500 for if the main reason I brought the vehicle in was not correctly diagnosed?

Had I blindly accepted the quotation, I could have spent thousands of pounds on repairs that may not have been necessary.

I expected a main Ford dealership to provide a high standard of diagnosis, professionalism and accountability. Unfortunately, my experience has seriously damaged my trust in their service department.

My advice: ALWAYS get an independent second opinion before approving expensive repairs here. You could save yourself thousands of pounds.

I have raised a formal complaint and will consider escalating the matter to Ford UK and The Motor Ombudsman if it is not satisfactorily resolved.

Very disappointing experience. I cannot recommend their diagnostic service based on what happened to me.

Would not trust them with my pushbike. So who should i reply to because contacting you on previous ocasions got me nowhere had to use another dealer to sort problems.

Purchased a new Grenadier, having owned one previously for three years. Sales team were excellent dealing with ordering and installing equipment I wanted. Only took a couple of weeks to source the right car and have the keys handed over. Very professional and helpful staff.

I recently had an appointment with Matthew Causer at the Attleborough Branch, very professional an full of information. Excellent customer Service 💯.
John who deals with the Ineos Grenadier side who also works with Matthew was very helpful they both work well together both kind refreshing gentlemen.
I purchased a lovely Ford EcoSport, would recommend Busseys as a Company to purchase from. Marie, Norwich😚

Busseys norwich sales chandler and kelly very helpful and knowledgeable

Fantastic team

I ordered the new Ford Ranger Wildtrack at Busseys Norwich and the service was excellent from start to finish. My sales controller Chandler Fletcher was very helpful and kept me updated throughout the process. Collection day was also very smooth and stress free, exactly how it should be.
Couldn’t fault the service.

Max King was a very helpful salesperson, and spent as long as necessary to help me familiarise myself with the dolphin surf's controls and tech and helped with downloading and installing the app.

Well, what can I say? This was a service experience rather than sales. Always a pleasure to deal with the whole team, including the GM. Nothing is too much. Except the valet, that eluded them this time, however, I'm confident they'll fulfil this promise during the next visit. If not, they may just drop a star or two.

From the first day I contacted The sales man Connor Buller, up to today he has been brilliant , giving me all the information and reassurance that helped me choose my lovely BYD Sealion 5 , I’m so pleased with the drive and performance of this vehicle , I would highly recommend anyone who needs a good reliable car , and good performance, also good price, go see Connor, he will look after you so well and he picked me up from my home and took me to Busseys Hall Road, and back home , had a lovely coffee while ordering my new car , I’m so pleased, in the beginning Connor did a lovely video to introduce himself to me and show me the car in the showroom , this was a lovely touch . Thankyou Connor for all you done and going the extra mile to help me get there . Well done 👏🏻

Booked for a service and MOTas a "sit and wait for 2 hours" at time of booking. On arrival told it was up to 3 hours wait. Arrived slightly early for 9.45am book in. Checked for online update at 10.45, still not started!
Service dept rang me in the waiting area at 12.45 to say they had just done the service, due to start M.O.T. The engineer was due his lunch but would finish mine first and they would call me when done, being just after 1pm.
Kept checking the online update, still showing in progress by 1.50pm!
Went over to reception to check, was told they would find out.
2pm given keys by receptionist, who apologised. It turns out the engineer had gone to lunch but hadn't told anyone it was done and online still showing as in progress!
Got in the car and unfortunately it smelt awful of engineers body odour, so much so it made me feel sick. Had to have windows open all way home and put in new air freshner.
Got home and received an update video of progress by engineer saying would be ready soon sent just after 2pm!
Girl on reception was very apologetic, when it was clearly not her fault. Just disappointed by the lack of communication by service engineer and by my vehicle left smelling less than pleasant on return!

Although I didn't purchase my Ineos Grenadier from The Ineos Grenadier team at Busseys Attleborough, they have treated me and my vehicle as though I did.
I contacted Busseys when I first bought the vehicle and had a great chat with Steve, who kindly checked my vehicle had been updated and all call backs had been rectified, he then arranged a call from the servicing team, who called me promptly and booked a service.
I Was also invited to Busseys Ineos Grenadier event Day at Elvedon estate, what a fantastic experience, getting to drive a new second generation Grenadier on and off road, with me and my family being Treated to tea, coffee's, a fantastic Bbq, airgunning, axe throwing and an excellent green landing experience in my own car.
The team have treated me very well, with a second to none service
Thank you 😊

Would not recommend! Where to start really… I brought a blue 2024 Ford Kuga in April. On my test drive the Satnav wasn’t working, so I said I would purchase the car provided it was fixed (naive!). The purchase went ahead but within 2 weeks the Satnav and also the radio were only working intermittently. I was assured by the branch manager that it would be a minor software update, however on collection I was advised it could not be repaired in Fakenham and would need to go to Norwich for the “Master Technician” to look at it. Following a delay of a couple of weeks it went in to Norwich where I was advised it was a “loose connection”. On driving home from Busseys Norwich the Satnav faulted twice and no DAB radio. Another phone call and visit to Norwich, this time my car was in for 2 days. It was decided it needed a new part from Germany so my car then had to go back in a couple of weeks later. After dropping my car off I got a phone call from the service desk to say the part was broken on arrival, however, they were going to get one for tomorrow. New part was fitted and again the next day, intermittent satnav/radio. I took photos and videos of the fault, however, I was advised in no uncertain terms that unless the car was not working when it was in their care they could not get Ford to reimburse them for any parts and work. Funny because I thought my warranty was with Busseys not Ford! I could go on all day but in total my car was in at Busseys for 19 days, I only had the car a month when it first went back! Then one morning I got in my car and the fault code was showing so I raced up to Busseys to show them so they could take the matter further with Ford. At last they believed me!!
As a result of this I was advised their “Master Technician” hadn’t seen anything like it and we had to wait for Ford to come up with suggestions to fix it, which could result in more backwards and forwards. This was the last straw and I sadly returned the car for a full refund. I was so upset but more than that despite getting a full refund I was still out of pocket, admin fees for insurance changes, paying 2 months tax up front, taxi’s when I was unable to have a loan car and of course the stress of it all.
I had a look at their website a week later and could not believe my car was already up for sale again! It had taken me 3 months in total trying to sort this out and it had been fixed within a week of me returning it. Enough said!!

Matthew was really helpful and full of information on vehicles.
Great experience and very welcoming.

Great customer service from Jon and the team.

Every question I had was answered quickly and the sales process was seamless!

Chloe,Tabitha,Kelly went above and beyond during my experience of getting a mobility car. They very knowledgeable in particular Chloe and very patient. A credit to your company.

The most straightforward and pleasant buying experience I've ever had - after 50 years of procuring vehicles personally and for my company fleet.
Jon Carnall, could not have been more helpful and accommodating - thoroughly professional throughout our dealings and warm / friendly at the same time.
I couldn't recommend Jon and Busseys highly enough - only gave 5 stars because there wasn't an option for 6!

Busseys gave a really good service especially Keisha great sales person very pro active a real asset.

⭐ One star — With no end in sight

Our experience with Busseys Whiffler Road has become exhausting.

It started with our previous vehicle, which we had taken to what we believed was a reputable main dealership because it had developed some issues. Instead of the professional service you would expect, there was a complete breakdown in communication on Busseys’ behalf, alongside a prolonged and frustrating service experience. This was later acknowledged by Busseys themselves, who accepted that the communication had fallen below the standard we should expect.

We ultimately required a replacement car as a result of that situation. Despite everything that had happened, we chose to buy the replacement from Busseys themselves, because we felt it gave them an opportunity to redeem the situation and allowed us to finally leave with some peace of mind.

We collected our replacement Ford Focus in March 2026.

Little more than 48 hours later, after undergoing Busseys’ advertised 115-point check, the car suffered a serious fault. My wife was left stranded late at night in a dangerous junction, unable to move the vehicle, and had to be helped to safety by members of the public while waiting for recovery.

Busseys repaired the car and, despite seriously considering rejecting it at that point, we decided to give both the vehicle and dealership another chance.

Then, in early August — barely four months after purchase — we reported further faults with the car. It returned to Busseys later that month. They carried out the necessary work and covered the costs, which I am happy to acknowledge.

We collected the vehicle following those repairs and now, incredibly, warnings are appearing on the dashboard again.

We are therefore preparing to take a car we bought only a few months ago back to Busseys for the third time.

At this point, this is no longer about one unfortunate mechanical fault. It is about repeatedly losing confidence in a family car we deliberately bought from a Ford main dealership because we believed that would give us greater reassurance.

The whole experience has placed a significant amount of stress on me, my wife and our family. The repeated garage visits, phone calls, emails, breakdowns, waiting for diagnoses and constant uncertainty over whether the car can actually be relied upon have turned what should have been the simple process of replacing a family car into months of worry and disruption.

There have been helpful individuals at Busseys, and they have covered repairs where appropriate. I think it is only fair to acknowledge that.

But looking at the experience as a whole — from the original service failure, to needing a replacement vehicle, buying that replacement from Busseys to give them another opportunity, the replacement failing within 48 hours, returning again only months later with further faults and now needing to go back for a third time — this has fallen far short of what we believed we were getting by choosing a reputable main dealership.

With no end in sight, I cannot recommend Busseys Whiffler Road based on our experience.