Stay away from this store, the product arrived, first of all the wrong item, then the screws were missing and it was faulty, I tried to contant customer support with numerous emails, and still no repl... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Recebi meus produtos tudo certinho, demorou 20 dias, mas chegou, mas deveriam melhorar o serviço de atendimento ao cliente , comprei alguns produtos e não recebi número de rastreio, nenhuma atualiza... もっと見る
I’ve been a loyal customer for almost two years and was always happy with your service. Unfortunately, lately there have been issues — it’s taking far too long to prepare and ship orders. My recent or... もっと見る
Ho fatto un ordine con questa società, pagato sul suo sito, prodotti mai arrivati,la società non mi rimborsa quello che ho pagato, non risponde nessuno a email, non comprate niente...
企業情報
当該企業による記述
Fast delivery. We have partnerships with transportation companies. We sells beauty products from the most varied brands. Original Products. Brazilian products. Dropshipping.
連絡先
Street Henry Ford, 482, 06210135, Osasco, ブラジル
- +55 11 96314-3838
- info@buybrazilstore.com
- buybrazilstore.com
2.6
期待以下
68件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 18％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’ve been a loyal customer for almost…
I’ve been a loyal customer for almost two years and was always happy with your service. Unfortunately, lately there have been issues — it’s taking far too long to prepare and ship orders. My recent orders took 1–2 weeks just to be packed, and because of this, I’m losing my own clients. I’m really disappointed and hope things improve soon:(
2025年4月29日
Still haven’t received my products
Still haven’t received my products , invoice they sent had one product wrong , total chaos .
2025年4月11日
Thanks for the review
Thanks for the review, I was going to make a big purchase, thank goodness I decided to research.
2025年4月14日
自発的なレビュー
I have a charge on my credit card from…
I have a charge on my credit card from this store. I've never even heard of it. I tried to dispute it but my credit card PC Financial (don't use them, they're horrible with disputes) provider is giving me a hard time.
2025年3月31日
自発的なレビュー
Numerous fraudulent charges from this…
Numerous fraudulent charges from this company going back months. Never heard of them before and didn't notice the charges right away as they were all under $20 and labelled "store" under my son's card. Diving deeper online with the credit card provider's portal (i actually had to click each transaction) i could see each had the "buybrazil" logo, though labelled as a restaurant charges with different originating locations. The scam goes back for months.
2025年3月21日
自発的なレビュー
Buy Brazil Store からの回答
Hello
I hope this message finds you well. My name is Juliana and I represent the customer support team at BuyBrazil.
We deeply regret to hear about the unauthorized charges you found on your credit card. We understand how concerning and frustrating this can be, especially when the origin of the transactions is unclear.
We would like to clarify that BuyBrazil is an e-commerce company specializing in hair products and we have no affiliation with any restaurants. Unfortunately, we are also victims of this fraud and are working diligently to resolve this situation.
We recommend that you contact your bank immediately to report these charges as fraudulent and request a refund. Additionally, we suggest that you regularly monitor your bank statements to identify any unauthorized charges as quickly as possible.
We are collaborating with our legal teams to investigate and resolve this issue. We appreciate your patience and understanding as we work to address this problem.
If you need further assistance or have any other questions, please do not hesitate to contact us.
Sincerely,
Buy Brazil Store
I had a bad experience with this online…
I had a bad experience with this online store. The website itself is very well made and inspires trust at first glance. On January 12, 2025, I purchased products from them for a total of $162.
After two weeks, the order status still said “confirmed and about to be shipped,” but that wasn’t the case. On January 24, I received an email informing me that my payment had been blocked by Stripe and that they were trying every day to get information to resolve the issue.
I contacted them multiple times via WhatsApp, and each time they replied with the same excuse—that my payment was blocked and they were working on fixing it.
Long story short, more than two months have passed, and they keep saying the same thing. I can say it’s my fault for not researching them better—like reading all the bad reviews in their name! If I could, I would give them zero stars!
2025年1月12日
自発的なレビュー
Buy Brazil Store からの回答
Hello
We are deeply sorry for the negative experience you had with our online store. We would like to clarify that there was an undue blockage of our website, which affected your order. We are working with our legal department to resolve this situation as quickly as possible.
Thank you for your patience and understanding. We will get back to you shortly with an update on your order.
Sincerely,
Unreliable service
I bought 2 month ago a product from them. They said they have a problem with their gateway company so they didn’t receive the money. My money has been deducted from my account. I processed the order from them so if they had an internal issue with payments they should be responsible and send the product that I paid for and fix their own internal issues as a company. 2 months after no refund or product. Unacceptable service!!.
2025年2月28日
自発的なレビュー
Buy Brazil Store からの回答
Sincerely,
Unfortunately
Unfortunately, this store is not reliable. They promise worldwide shipping, but I've been waiting for over 2 months for a product that never arrived. I have written to them multiple times, but I never received any response. Now, I have requested a refund, and surprise! Nobody answers or seems to care. I will have to get a lawyer to hold these people accountable.
2025年2月13日
自発的なレビュー
Buy Brazil Store からの回答
hello, how's it going ?
can you give me your contact details so I can talk to you and solve the problem?
Didnt get the packadge not answering on…
Didnt get the packadge not answering on whatsapp or email
2025年1月22日
自発的なレビュー
Buy Brazil Store からの回答
helllo, how's it going ?
can you give me your order details or contact us? +55 11 96314-3838
Buy Brazil store Is a fraud check your bank statements. !!!
Buy Brazil store Is a fraud. Never ordered from them. Came up as Buy Brazil under it says fast food store on my bank statement. Charged me 22.24. Never ordered anything from them or this store. Had to dispute with my bank no idea how they got my card info. Will be reporting to federal trade commission
2024年12月17日
自発的なレビュー
Buy Brazil Store からの回答
Dear Tiffany,
Thank you for contacting us. We sincerely apologize for this unpleasant experience with the unauthorized charge on your credit card
We understand how frustrating and concerning this can be. We want you to know that Buy Brazil Store did not make this charge and we are also victims of this fraud.
We are working tirelessly to resolve this situation. We have already filed a police report and are in contact with the authorities to identify those responsible. Additionally, our security experts are conducting a thorough analysis of our systems to ensure that this does not happen again.
We recommend that you contact your bank immediately to report this charge as fraudulent and request a refund.
To help prevent future occurrences, we suggest that you:
Regularly check your bank statements: This way, you can identify any unauthorized charges as quickly as possible.
Avoid clicking on suspicious links in emails or messages: Always verify the sender's email address before clicking on any link.
Use strong and unique passwords: Create complex and unique passwords for each of your online accounts.
We are available to provide any further information you may need. If you have any questions, please do not hesitate to contact us at hello@buybrazilstore.com or by phone at [phone number].
Together, we can fight this type of crime.
Sincerely,
Buy Brazil Store Team
This company has frauded my bank account
I havent ever heard of this company or their products yet i have a 33 dollar charge on my bank statement from "Buy Brazil Store". I have tried to reach out to customer support to ask them how they got my information and if maybe they sell on another platform or something but nope. All searches lead to buy brazil store somehow charging my bank account. Until I saw the transaction on my banking i had never even HEARD of this buy brazil store. So be careful. If these people are working with other stores to fraud people im sure im not the only one who has had one of these charges. What I don't understand is how these tricksters even got my information in the first place in order to be able to do this. This time 33 dollars...whats next BBS? How much more are you going to steal from me?? This is ridiculous. Please everyone check ur bank statements and if you have never heard of these guys and have a charge from them, i URGE you. Please report these scammers. Thanks all :)
2024年11月21日
自発的なレビュー
Buy Brazil Store からの回答
Dear Laurie,
Thank you for contacting us. We sincerely apologize for this unpleasant experience with the unauthorized charge on your credit card.
We understand how frustrating and concerning this can be. We want you to know that Buy Brazil Store did not make this charge and we are also victims of this fraud.
We are working tirelessly to resolve this situation. We have already filed a police report and are in contact with the authorities to identify those responsible. Additionally, our security experts are conducting a thorough analysis of our systems to ensure that this does not happen again.
We recommend that you contact your bank immediately to report this charge as fraudulent and request a refund.
To help prevent future occurrences, we suggest that you:
Regularly check your bank statements: This way, you can identify any unauthorized charges as quickly as possible.
Avoid clicking on suspicious links in emails or messages: Always verify the sender's email address before clicking on any link.
Use strong and unique passwords: Create complex and unique passwords for each of your online accounts.
We are available to provide any further information you may need. If you have any questions, please do not hesitate to contact us at hello@buybrazilstore.com.
Together, we can fight this type of crime.
Sincerely,
Buy Brazil Store Team
Never received
Be aware. I think I've been scammed. It's been 3 weeks but they haven't handed over the product to DHL. I tried contacting the customer service and all they are saying it's going out... I asked to cancel the order and for a refund and they are ignoring that request.
2024年11月11日
自発的なレビュー
Buy Brazil Store からの回答
after contacting our sales team, it has been identified that there has been a refund of $131.37 to your account.
Due to the large outflow of the product, the brand had a production problem. Our customer service has tried several times to contact you, but to no avail.
I should have searched the review here
I should have searched the review here. I didn't place the order, But I was charged and this company mailed me all 6 expired Extrato De Propolis.
Don't wast the money dan time!
2024年8月2日
自発的なレビュー
Buy Brazil Store からの回答
hi, what's up?
could you give me some details? because we don't sell propolis extract, which website did you buy it from?
MUST READ PLS
I saw bad reviews about the products before buying but still decided to purchase first you will pay duties 100% I payed 50$ more then their products are fake I emailed the brand felps and magic potion and they do not associate with this company they recreate the packaging of things but the composition is not the same BEWARE I bought the fake felps nanoplastia and not only it made my level 10 blonde hair into a level 7 orange hair and when I went to the hairdresser the next day to fix it she told me it wast a nanoplastia it was a keratin treatment WITH FORMALDEHYDE FORMOL WHICH CAUSES CANCER AND HAIR LOSS I lost so much hair that I spent years to grow im begging you if you read this NEVER NEVER BUY IT use oil for you hair and a good diet never buy their product I have no hair a short bob and will probably feel ugly for the next 2 years :(
2024年5月12日
自発的なレビュー
Buy Brazil Store からの回答
Hello, dear customers and friends!
We want to reaffirm that we do not recreate any packaging; all the products we distribute are original. We are therefore authorized distributors of the brand from Brazil to over 105 countries. We do not alter or tamper with any of the products.
If you need any additional information, please contact us. Below are some improvements in our processes:
**Changes in Management and Processes:** We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ **AUTHENTICITY:** We work exclusively with original products from the leading beauty brands in Brazil.
✔ **QUALITY OF SERVICE:** We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ **SUPPORT:** With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ **FAST AND SECURE DELIVERY:** Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ **CAMPAIGNS AND PROMOTIONS:** Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
I bought in UK and delivery should be…
I bought in UK and delivery should be in 2 working days. Is 2 weeks and I didn't receive it.
I send 3 emails but I have been ignored as no one responded to me.
Don't buy and avoid problems
2024年1月15日
自発的なレビュー
Buy Brazil Store からの回答
We are excited to share some great news about Buy Brazil Store. We have recently undergone a significant transformation to provide the best possible shopping experience and service.
*Changes in Management and Processes:* We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ *AUTHENTICITY:* We work exclusively with original products from the leading beauty brands in Brazil.
✔ *QUALITY OF SERVICE:* We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ *SUPPORT:* With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ *FAST AND SECURE DELIVERY:* Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ *CAMPAIGNS AND PROMOTIONS:* Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
Buy Brazil Store Team
I have had a terrible customer service…
I have had a terrible customer service experience with them, they used to be great and I shopped from them for years. I'm not sure who are they hiring now because I'm literally left on read by these reps. The website info is lacking and they have a whatsapp service for questions and inquiries only to ignore you, I used to get attended to and not ignore for buying just personal amounts. They lost my trust.
Be warned.
2023年11月28日
自発的なレビュー
Buy Brazil Store からの回答
Hello, what's up?
We're very sorry to hear about your bad experience with the company. We have changed our staff and invested in training and quality of service.
We are excited to share some great news about Buy Brazil Store. We have recently undergone a significant transformation to provide the best possible shopping experience and service.
*Changes in Management and Processes:* We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ *AUTHENTICITY:* We work exclusively with original products from the leading beauty brands in Brazil.
✔ *QUALITY OF SERVICE:* We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ *SUPPORT:* With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ *FAST AND SECURE DELIVERY:* Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ *CAMPAIGNS AND PROMOTIONS:* Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
If you need , let me know
Buy Brazil Store Team
Great
I ordered from Bay Brazil Store and I received all products in good condition. I received my order in UK 🇬🇧 in 3 weeks.
2023年10月12日
自発的なレビュー
Buy Brazil Store からの回答
we are very happy with your feedback <3 we work hard every day to improve our services
Everything was perfect
Everything was perfect, products, shipping, customer service! I will buy again!
2023年9月26日
自発的なレビュー
Buy Brazil Store からの回答
we are very happy with your feedback <3 we work hard every day to improve our services
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