Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... もっと見る
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I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that... もっと見る
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The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... もっと見る
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This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... もっと見る
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企業情報
当該企業による記述
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
連絡先
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, カナダ
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4.0
ほぼ満足
256件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hotels.com からの回答
Hi Zaven,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
I made the mistake of booking a three…
I made the mistake of booking a three night stay without signing in and immediately (within the hour) contacted support to try and connect my booking with my account so I could receive my reward points. They refused
2026年9月1日
Hotels.com からの回答
i Jody,
Thank you for sharing your feedback. It sounds like there were issues linking your booking to your account, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Had to cancel my reservation
Had to cancel my reservation. Was not given a refund. If I had booked directly with the hotel I could have cancelled at any time. Fortunately I did take the cancellation insurance, however it was through a third party who make you jump through all kinds of hoops and justifications with documentation as to why I cancelled the booking. This process alone took hours of my time to complete (which I assume is the entire point), exceeding the value of the reservation itself. I will not be using Hotels.com again.
2026年9月12日
Hotels.com からの回答
Hi Scott,
Thank you for sharing your feedback. It sounds like there were issues with cancellation and refund handling, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
we deleted your app as there is no…
we deleted your app as there is no collaboration from your side when an error was made uppon booking and we have to foot the 400$ bill plus paying another time for a new room, its nasty that you rob people that way I will never use your service ever again!
2026年8月31日
Hotels.com からの回答
Hi Julie,
Thank you for sharing your feedback. It sounds like there were issues with a booking error and added charges, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Easy to book
Easy to book. Super 8 was tidy, good location to amenities, staff very friendly.
2026年9月3日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy to use platform that yields…
Easy to use platform that yields savings. I’ve used it for over 12 years - excellent service. A very wide range of accommodation offering.
2026年9月10日
Hotels.com からの回答
Hi Jerry,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
About the booking
About the booking, everything went well; but sometimes, the deals offered are not as good as expected, compared to the rates offered directly by the hotel.
But I'm willing to use again Hotels.com in the future.
2026年9月9日
Hotels.com からの回答
Hi Robert,
Thank you for sharing your feedback. We understand your concerns about pricing and deal value.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Check-in went quickly and smoothly.
Check-in went quickly and smoothly.
After a long day of travelling, I was happy to get to my room and relax.
2026年8月30日
Hotels.com からの回答
Hi Arlene,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I was double billed
I was double billed. Hotels charged me when I made the booking.
However I was charged again by the auberge Couvent.
They did not accept that i had already paid thru hotels perhaps because their front desk received info that was incomplete.
They did not accept the receipt I received from hotels, in my email.
I paid up to avoid a prolonged period of discussion especially because their front desk was not well organized and there was also a language barrier.
I have checked my credit card and both charges are on it.
Now, I would like the auberge to refund me the second payment.
Thank you for your help.
Sudipta Maitra
2026年9月6日
Hotels.com からの回答
Hi,
Thank you for sharing your feedback. It sounds like there was a duplicate charge on your booking, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Booking was a failure
We were booked at a hotel that was fully under construction (SureStay by Best Western Brockville). No, there was no clearly visible posting on the website upon booking. All the windows were taped up with plastic, fork lifts with workers were working. The reception area was in a tiny little space around the hotel it seemed lit a small janitorial closet. The lady at the front desk was kind and I felt bad for her because people would pull into the lot and drive away. The hotel looked dilapidated and deserted. Hotels.com told me the rooms were sleepable, and yes upon first glance they seemed ok, except there was a VERY strong smell of chemicals that being someone with respiratory issues could not endure. After being on the phone for an hour fighting to cancel our reservation we tried to find another hotel in the area but being a long weekend they were all fully booked. We ended up driving an hour to another city to get a room. I’m disappointed that hotels.com could not find us another room, they said we did not qualify or meet the relocation requirements. Although the gentleman on the phone tried to be courteous he was not able to assist us and meet our standards. We were left fending for ourselves. I will not be using hotels.com or any 3rd party booking site again. It’s just too much of a risk and a hassle. I will say the hotel should have worked on sections of the hotel allowing customers to feel comfortable to stay in the u touched side of the hotel. I’m sure once the renovations are done this will be a lovely hotel but during renovations I do not suggest anyone staying here. If I could I would post the pictures we took as proof that my claims are not exaggerated.
2026年9月3日
Hotels.com からの回答
Hi Tiffany,
Thank you for sharing your feedback. It sounds like there were concerns with the hotel condition and the support experience, and this clearly affected your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
hotels.com easy and reliable
2026年9月15日
Hotels.com からの回答
Hi Keith,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Je n’ai jamais pu communiquer avec le…
Je n’ai jamais pu communiquer avec le personnel de l’hôtel via votre application et il n’avait pas reçu mes demandes.
2026年9月2日
Hotels.com からの回答
Merci de nous avoir fait part de cette expérience. Nous aimerions comprendre ce qui s’est passé et nous efforcer d’améliorer votre expérience à l’avenir. Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions vous aider à résoudre ce problème.
The hotel looked like a prison dorm…
The hotel looked like a prison dorm very ugly and not very clean
2026年9月4日
Hotels.com からの回答
Hi Ivana,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel condition, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Transparent pricing and easy comparison…
Transparent pricing and easy comparison shopping make it easy to find deals and promotions.
Refrain from disappointing hotels by referring to other travelers' ratings and reviews (regarding cleanliness, service, soundproofing, and transportation).
Flexibility and instant confirmation allow for booking and check-in anytime, with many room types offering a "free cancellation" option, giving you more flexibility in your travel plans.
Member rewards and points system: there's a membership tier system (accumulating points earns you discounts, free upgrades, or late check-out).
2026年8月23日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy to use and navigate through
It is easy to navigate and search to specific things we are looking for in our stay, using filters specific to your needs and wants
2026年9月11日
Hotels.com からの回答
Hi Nadine,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I overbooked the guests as I was unsure…
I overbooked the guests as I was unsure how many would be coming and neither the hotel or hotels.com would do anything about it other then pointing the finger at each other for who to talk to.
2026年9月11日
Hotels.com からの回答
Hi Adam,
Thank you for sharing your feedback. We understand your concerns about the guest details on your booking and the support you received when trying to resolve this.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks, Hotels.com Customer Support Team
The booking process was super quick and…
The booking process was super quick and easy. Was able to book the hotel from my phone the day before arrival at a hotel that I had been to before and preferred.
2026年8月29日
Hotels.com からの回答
Hi Ernest,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
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