Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I always use Hotels.com for all my hotel bookings. The booking and cancellation processes are super straightforward and hassle-free, whether I’m traveling domestically or internationally. I love that... もっと見る
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The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... もっと見る
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This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... もっと見る
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企業情報
当該企業による記述
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
連絡先
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, カナダ
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4.0
ほぼ満足
256件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hotels app is great and easy to use
Hotels app is great and easy to use. Never had an issue with booking and reservations with the hotel.
2026年9月1日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
It was easy to use.
2026年9月11日
Hotels.com からの回答
Hi Aldo,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Samuel,
Thank you for sharing your feedback about your booking experience. We’re glad the booking process was quick and easy for you.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Christopher,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Many hotels to pick from.
Many hotels to pick from.
I like the new system of using the "cash" to redeem free nights.
Easy to use.
2026年9月2日
Hotels.com からの回答
Hi Rachel,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy and simple
Most of the time, it’s quite easy to find and book something I want. With the extra information provided for the properties, deciding is simple.
2026年8月15日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
Ease of booking.
We were able to book our hotel when we wanted and choose the price range we preferred.
2026年9月6日
Hotels.com からの回答
Hi Beverly,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
After a 10hour drive in the rain
After a 10hour drive in the rain, the hot tub was most enjoyable. Room was comfortable, quiet and clean.
Great location, nice to have the restaurant and bar inside the building.
2026年9月14日
Hotels.com からの回答
Hi,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Hotel was dirty
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs and really dirty bedding. Also shower only had cold water, and stayed with family of 4 and hotel wouldn’t give us more then 2 towels , they said there washers were broken! Worst experience at a hotel in my life. And hotel wouldn’t give refund told us white people are to picky go stay somewhere else.
2026年9月5日
Hotels.com からの回答
Hi Cori,
Thank you for sharing your feedback. It sounds like there were serious concerns with the hotel stay, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
This app makes it easy to find the…
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of the options and secure a booking. I feel like there’s an extra layer of security using this app.
2026年8月18日
Hotels.com からの回答
Hi David,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
J'aimerais savoir pour le remboursement…
J'aimerais savoir pour le remboursement de la location car je me suis trompé dans les date
2026年9月16日
Hotels.com からの回答
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter.
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Very smooth and efficinet reservation
Very smooth and efficinet reservation, no fuss and userfriendly!
2026年9月16日
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi Richard,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com からの回答
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Prices are competitive and the site is…
Prices are competitive and the site is easy to navigate and book nights.
2026年9月15日
Hotels.com からの回答
Hi Rob,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy and quick way to book hotels.
Easy and quick way to book hotels.
I have used hotels.com for many years and love it.
2026年8月26日
Hotels.com からの回答
Hi PHILIP,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Room was clean bedding as well.
Room was clean bedding as well.
We had arrived early but were let in because the room was ready
2026年9月1日
Hotels.com からの回答
Hi Haidi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
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