Cadac Dometic レビュー 185

Really good customer service. Replaced a broken knob without a problem. And then sent another when that got lost in the post. Thank you!

Customer service staff were very friendly and helpful and completely sorted the issue I had, could not ask for more.

Excellent customer service. They replaced a faulty stem which has been identified in their previous range to stick after heat and no quibble. Very happy to buy Cadac again. They take pride in the quality of their products.

I’ve had Cadacs for years because they’re convenient for caravanning due to portability and height when assembled. The trouble is their grill, brai, bbq plates are terrible quality and customer service isn’t any better.
They are not easy clean, they are in fact a nightmare. I know of other families who avoid using their bbq because of this and use the paella pan.
The coating does not last either meaning food sticks and you can’t even cook an egg without having issues getting it. Can off. I have had 2 Cadacs and both of them have had issues with the plates and these are very expensive to replace.
Customer services were actually really rude, first ignored my query about why this has happened twice, sent me cleaning instructions (surely this should be included in the purchase) and when i assured them that I have cleaned appropriately, they accused my husband of heating the plate too hot…. Figure that one out as it’s a bbq… making it not fit for purpose. I found this really rude, putting the blame on us with no evidence of over heating, and he’s a very good cook, low and slow is his method!
They will not help with a situation because there is no equivalent at the moment meaning they don’t need to worry about their quality and customer service. I’m holding out for the new ninja outdoor bbq as their products last and have great customer service, and then I will not buy another Cadac product.

I have had further conversations with Cadac following their request on trust pilot for me to contact - only they have not actually done any more than send the same response. They have advised that the heat was too high on the Cadac (they have not seen the 2 x plates - bbq plate and grill to brai). They have provided me with operating instructions and there is nothing on the instructions that specifies that the coating can be damaged if excess heat used against the plates that have lost their coating but there is a small remark very far down the instructions mentioning it’s best to use on low or medium - why allow it to heat higher than the plates can withstand. Furthermore there is nothing on the dial or instructions to indicate that heat may be too high - there are no numbers, no guides so how do you ascertain whether it’s too high or not.
They have alleged we have damaged 2 plates through using too high a heat - without examining the product, and without evidence. They’re refusing to replace the plates or replace even one of the plates. As far as I’m concerned a bbq that cannot be heated is not fit for purpose. This isn’t a one off, it has happened to a grillo chef and a Carri chef - and others on Facebook and our friends say the same - the plates are a nightmare

Carol from Cadac was a breath of fresh air, she responded very promptly, politely and posted the replacement immediately. My Grillo Chef 40 grill plate was difficult to clean. The replacement was with me within 48 hours with a more comprehensive guide on seasoning and cleaning than the original, which I will certainly follow. Most appreciative and grateful, thank you

Carol at cadac was fantastic.
I had a new cadac cook3 delivered damaged by another company who wouldn't sort the problem, so I wrote to cadac to buy a new lid myself. But Carol suggested we claim under warranty and sent me a new lid free of charge.
Fantastic and pretty rare customer service, especially as I wasn't down to them. Excellent company to deal with, and would make me continue to buy their products.

Cadac replied to my review with the standard answer that I was give at the start and seems all the other reviewers get no help at all I want a refund not a standard reply as paella pan not fit for purpose

Purchased a Cadac BRAAI40 electric BBQ last weekend, and decided to test before going away in the the caravan....so glad we did as it went faulty after once up to temperature. Set to 300deg C with the pizza stone installed, got to temp and the threw E-01 error up (temp probe), turned off, no change, it then started reading 0deg C for a while. Once cooled down started reading again (100deg C)...clearly a faulty thermistor. Will be going back as no faith in the product now and defiantly can not rely on it for a weeks away only cooking device...heaven knows how it would deal with cold and damp conditions.

Poor gas control. Barbecue short on heat would not recommend to anyone

Thermometer had condensation and wasn't clearing, they kindly sent a replacement incredibly quickly. Love the BBQ, ideal for caravanning.

BBQ just out of warranty. When issue arose. But company sorted it out with no problems.

We purchased a Cadac earlier this year which we absolutely love. Unfortunately, its ignition didn’t work so we contacted Cadac and they gave us the option of a replacement part or they could collect and repair. We opted for the part which arrived quickly and was easy to replace and now the ignition works a treat. Really good product with great customer service.

Contacted Cadac customer services, as after purchasing the leg levellers and trying to fit while on site, I managed to lose the little nut that keeps the whole thing tightened and on the leg. I asked for a replacement nut which the lady agreed to send me in the post. Well after a couple of days, it arrived - not just the nut, but a completely new leveller. Well done Cadac for excellent customer service, but going above and beyond what I actually expected.

Absolutely brilliant and very responsive customer services combined with well made products.

I contacted Cadac sending images of failing parts, immediate response saying they deal with problems in arrival order. They sent a new Cadac Safari Chef 30 within 2 weeks. I did not have to send any parts back which would have been a hassle. Excellent telephone help spoke to a real human !!

This is our second Cadac ( first one still working but leave at home and have one in camper) unfortunately our new just wasn’t working quite right we contacted the team and they arranged to collect, fault was found and it was decided just to send a replacement instead of repairing great service quick and efficient and Carol friendly and and knowledgable

bought a cadac safari after a friends recommendation, very nice product BUT, you cannot buy Cadac gas cannisters locally even from Cadac authorised dealers.You can buy on line but you have to pay twice the price because of delivery charges between £12 and £15 for a 500m cartridge...extortionate.
I contacted Cadac only to be told they dont dont influence who stocks their products and to Buy a Coleman or go gas as they have the same fittings.. I then went onto Cadacs website to see what they charge for cartridges, dont know as they are out of stock. About time they pulled their socks up and made sure their products are easily available

Very helpful and efficient. Great service,

Bought Safari Chef 30 but fat pan arrived with small chip on enamel. Replacement fat pan sent right away with no issues. Great service!