Cakeworthy レビュー 

Fun nostalgic characters and customer support went above and beyond to help me with a replacement / return. Kindness in a company like this goes sososo far.

I have purchased from cakeworthy a few times and I enjoy their products. This last purchase was delivered to the wrong address. I reached out via email to let them know what had happened. I am super impressed with how quickly I got a response and how quickly they reshipped my items, I received them within a few days. I really appreciate how they handled the situation. Thanks, cakeworthy!!

Back in November, my order was split into 2 shipments. I received the one on November 19th, but I’m missing 2 Gloomy Bear jackets and a Lydia flannel shirt. Uni Uni shows that they delivered to the wrong door at my address. I never received my items so I would like to be compensated, but Cakeworthy isn’t getting back to me. I’ve emailed them several times and submitted a help request on their website. Nothing. I feel gutted.

Support team was extremely quick to help me with a shipping customs charge which was an error. The team immediately gave me solutions from a store credit to immediate refund. The process was smooth and I am happy with the outcome.

Products are always high quality for the price point. Impeccable customer service. Quick response, empathetic, and a drive for customer excellence. I had an incorrect item sent on an order and they were quick to resolve the situation. I will continue to purchase from Cakeworthy again and again! Wish I could give more than 5 stars!

I ordered a Sherpa fleece jacket from them. It was shedding like mad - onto my other clothes, in my car, my mouth and nose. It got on everything.

I contacted customer service for a refund and they said no. I asked for a replacement and they said they could either refund, send a replacement, or have me return it. I told them I wanted a replacement and then they said no again. I reiterated what they had just said.

I'm so infuriated by their service and lack of quality. I told them I would never be purchasing from them again and will be sure to let everyone I know not to order from them either.

Their customer service is awful and unprofessional.

I bought the Aristocats Sherpa Jacket and the AOP Aristocats shirt as soon as they dropped to make sure I got them. I was so excited. Well, they lost my package and let me know the day before Christmas that my only Christmas gifts wouldn’t be coming and not only that, they’re also now both sold out in my size. You know what they told me to do? Go buy it on shop Disney that’s even more expensive, can’t use discount points which is the only way I can afford a $90 jacket, and the AOP isn’t even on Disney. They offered nothing besides a refund. I’ve been a die hard loyal customer since 2020 and have bought A LOT. After this exchange I’ll never buy anything from them again I don’t care how much I want it. Bad company run by bad people with really bad business practices. It’s pathetic. I sell and ship stuff for a living and if I ran my business like this when I messed up (because it’s on the seller until the buyer gets the package, common knowledge they pretended to lack) I’d be homeless. DO NOT BUY FROM THESE PEOPLE. I WILL BE DROPPING VIDEOS OF THE WHOLE EMAIL EXCHANGE. It truly shows how much they do not care or value their customers. I just wish I would’ve listened sooner.

Would give no stars if I could. First they don’t say something is final sale until after you try to return it, then when you do have an item that can be returned, they charge a return fee and the money back can only be used towards store credit. Will never shop there again and I urge you not to either unless you know exactly what you want in the correct size

I just had some of the best customer service from anywhere. I highly recommend shopping from Cakeworthy. Their merch is unique and oftentimes niche.
I was trying to use a coupon code that I received via email. The site wasn’t letting me use any code due to a sale that was on… but the item I wanted wasn’t even on sale. I kind of gave up. I received an email reminding me that I had an item in my cart. I replied and explained why I stopped. They told me to go ahead and purchase it and send them the order number so they could refund the amount saved from the coupon code (since the site wasn’t letting me apply it).
They processed everything super quick and my refund was taken care of. All of this during Christmas week where I’m sure they are beyond busy.

I can’t recommend them enough.

Love ordering from Cakeworthy! I've collected quite a few special pieces over the last few years, and always get compliments, & questioned where I got such fun & nice quality pieces. The prices are sometimes a little out of my price range here in Canada to be 100% honest, however the quality is typically very nice, their sales can be fantastic, and I really appreciate that their website offers AfterPay as an option when I can't afford to pay for an order all at once. Another bonus is the points you aquire with every purchase that quickly adds up to give you discounts on future orders. Its always fun to find you have a $25 off coupon code to use that you weren't expecting. I just ordered a bunch of gifts for Christmas with their Black Friday sale and I know those gifts will be cherished by their recipients for a long time. The customer service is also top notch at Cakeworthy. When inquiring about an item or order they respond quite quickly, and when I needed a refund or an exchange they were quick to help with sending me a refund or even price matching an exchange after a sale had ended.
Thanks Cakeworthy! You can confidently say I'll be a long time customer!

Cakeworthy will ghost you when you try to contact about an order and I tried to contact them also on Instagram and got blocked. DO NOT do business with these scammers. I just needed to set up a return that was eligible for return but it wouldn’t work… a simple customer service response was all I needed but nothing and to block a customer on instagram is mind blowing.

I found this store online last month and since fallen in love with it. Love the collabs and can’t wait to see what else you come up with. Love my bomber and shirts.

First and last time ordering. I purchased Disney licensed flannel shirt as a gift and I’m embarrassed to give it to the recipient.
Shirt was a decent quality flannel, however, the Disney decal on the back is a large, poor quality vinyl sticker and the ad is MISLEADING since it mentions embroidery.
Misleading advertising and to ad insult to injury, their 50% 0ff sale started the day after I purchased.
I emailed the company to see if I could get avprice adjustment and they never responded.
This company sucks all around- NEVER AGAIN.

I've been a customer of this company for well over 7 years and spent thousands in store.

I had an issue with one of my orders and when I filed a complaint with them, their customer service went INSANE and completly cancelled my order and my entire rewards account with $150 in it.

I am now selling anything I have from this company and will never support them again or give them another dollar.

It's insane how they would treat a long term customer.

I remember being wary of ordering from Cakeworthy for the first time because of all the negative reviews and bad experiences I’d seen others say about their orders from the site. I decided to just order and see how it went, and I had three items come without any issues (aside from an hoodie that had a really unpleasant fishy odor when it arrived). And then recently I ordered an item and there was no update or shipping confirmation for over a week, so I reached out… no response, but a refund came the next day. I was so disappointed they didn’t tell me there was a stock issue with the size I ordered sooner so I could’ve ordered a different size before it all sold out over the week I was waiting for my item to ship. Ok so then I decided to order something else and it appears the same thing is happening… it’s been a week and no shipping update at all. No response from customer service. It says the item is in stock on the site, so I’m not sure what’s going on but honestly I’m so frustrated with the lack of customer service and now I completely understand the negative reviews. They literally don’t respond to inquiries.

I ordered a pair of pajamas through them and after just sitting around in the house for a few hours the seam quite literally fell apart. I reached out to customer service and they refuse to do anything. They take days to respond and when they do it is one single sentence that simply says they will not refund or exchange it. I will be contacting shop pay or my bank, whichever will give me a refund, because this is absurd. Company is a scam and you can't even leave a review without being invited to by email.

This company sold me an item that smelled moldy and refused refund only store credit. AVOID COMPANY AT ALL COSTS. Can not get manager and they ignore emails

(UPDATE)

So I did a review on their actual website for The Mummy Flannel. Obviously I wasn't going to leave a glowing review, but felt that they would be an honest company and post it. I didn't swear, or post anything angry... was just giving an idea of what to expect, in a funny way. Of course it wasn't posted to their website. Just know that what you're seeing on their website will only be the "best" reviews.

I was pretty disappointed. I ordered 3 of the Universal Monsters Flannels (Frakenstein, The Mummy, Wolfman) and the shirts came quickly, looked as advertised... but the fabric was paper thin and feels cheap. Within hours of wearing The Mummy Flannel, it was already beginning to pill and wear off on the shirt I had on underneath. I will say the embroidering and the graphic on the back of the shirt looks cool, but they were originally selling these shirts for $99.00 CAD. For the quality, it almost feels like you've been scammed. For the sale price of $40 per shirt, I'll eat the cost, but will not be shopping with them again. This is a buyer beware warning. Looks cool, but a gold covered turd, is still just a turd.

Had issues with not receiving goods paid for, the company was more than unhelpful and downright snarky when we attempted to work with them and threatened to send collections after us if we did a VISA chargeback.

Do not give this company your business, they do not value your time or money.

I only gave 1 star because I could not continue but I would give this place 0 stars.

Placed order 9/2 $156.16 they took out the full payment from my bank same day.

2 days later they ship 4 out of 19 items to this day 9/23 I have not received. I've emailed them over 15 times asking if the items will be shipped ? Maybe out of stock ? If items out of stock where is my refund ???

A week after one of my complaints got through i get a copy paste generic email that doesn't address my issue or give any answers.

I've emailed continuously the one email address provided because there is not phone number.

No response

I've filed with my bank and also left a complaint with the US consumer section for this fraud and scam website.

This is the worst online shopping experience I've ever had.

DO NOT PURCHASE FROM CAKEWORTHY.COM THEY WILL STEAL YOUR MONEY !!!!!!!!!!!!!!!!