Cakeworthy レビュー 

I've ordered from them MULITPLE times, this time my order has been taking over 2 weeks to process, so I email them...wrong choice...their customer service is TRASH! Rude AF, they ended up cancelling my order and told me I was not allowed to order from them ever again. They said they didn't like I how I spoke to them... I never cursed or anything. Very upsetting as I have made multiple orders and LOVE their products. This was so awful

First they do not have good customer service. You have to email, wait, then email again. By the time you do all of this it's likely to late for a Solution. 1. I ordered a fanny pack, literally before it shipped it went on sale $10 less than I paid. As with any other company ive delt with, I asked customer service for a proce adjustment because it happened so fast, and Product has not come yet. They refused. 2. Slowest USPS shipping used, but shipping charge same as faster shipping with other companies. 3. The bag smells like poop. It is currently sitting outside and I am hoping it goes away. 4. Very thin, no decorative lining, or inner pocket. I have Many fanny packs... Disney, jujube, etsy and this is the cheapest. Only cute thing is the pattern, but it still is not very vibrant. Truthfully I really don't like the fanny pack it smells, it's thin,it feels cheap but I absolutely don't want to deal with customer service anymore I feel like I just wasted my money. Stay with Boxlunch, hottopic, etsy etc.

I recently purchased from this company after being advertised their clothing for a long time. I had seen influencers make positive reviews and thought, why not! I purchased 4 items, and the quality of the products for the price was honestly shocking. The items I bought ranged from $30 to $60 for a t shirt or sweater, most of which were purchased on sale on retailed originally for $60 to $90. The sizing runs large and is explicitly stated in multiple places on the website and reviews so that's okay. I had loose threads, extremely poorly done graphics, and very thin fabric. I decided to look past it as I was in general happy with my items, just surprised they weren't as high quality as the price suggests. The real problem comes when I washed one of the items and the graphic completely faded off. I washed it inside out, in cold water and hung it to dry. I was shocked to see my brand new $60 shirt ruined. When I reached out to cakeworthy for help, they were very quick to respond, but very short and dry, ultimately telling me it's my fault as their items are all hand wash only. I have searched all over their website, FAQ page, the tags, and the packaging and nowhere did it say to hand wash any of it. They will not help me as they say it is my fault for not assuming this before washing! Who sells hand washed basics? I am extremely disappointed and will not be purchasing from this company again

I want to say, I enjoy this store. The collabs are always worth the wait, and whenever I have a question about certain items, I always get a speedy response. I had found this shop around 2023 but started shopping here in 2024. I appreciate that the staff and even the boss take the time to give something fresh to their customers. Plus there’s always a sale going on. Which is a huge bonus.

I am SHOCKED with how terrible the customer service is. They put the wrong address on my package which was confirmed with the post office and the refused to do ANYTHING, not even contact the delivery company to enquire. Refused refund. The worst part is since the address was wrong on my package I was unable to even collect it. DO NOT ORDER HERE, READ THE REVIEWS !

Site is deceitful. Placed order without my knowledge and customer service was rude and unhelpful.
I’ve ordered here a couple times. Takes a while for packages to arrive and it’s not the best quality despite prices.
Done with this site.

I’ve been a faithful customer for the last 6 years and have spent thousands at this store never having an issue. That being said with this last order I don’t think I’ll be buying anymore from them as the customer service is awful. Ordered a huge order back in mid May, some was shipped and after 5 weeks of no update I reached out and they simply cancelled my order to refund me as it’s all now sold out! I asked why I had to reach out, and that I saw weeks after my order that it was still available so not sure why I didn’t get my order fulfilled. Never again

They cancelled my order because I "threatened" them. All I did was ask for a specific shipping date because I had ordered my item almost a month ago. They said they had delays and blah blah blah, but they promised two weeks, so when I complained about it, they called me threatening. They also said that if I wasn't "willing to wait then don't buy." Like??? I'm willing to wait if you clearly state that you'll send the item in over two months, but if you say it takes 5 business days to ship and then don't ship, that's false advertising. Also, the email I got for the cancellation said that they cancelled because the product was "out of stock," and then the customer service person said they cancelled the order because of my "behavior."
This company is a joke, and they treat their customers like garbage, even if they are repeat customers.

Terrible customer service. Very rude and would never support again!

Customer service was prompt with a response and replaced my missing order. I received my package in great condition. Great customer service.

My first and last order! The customer service I received was terrible! The responses are very short and bordering on rude. There was a code glitch with my order and they refuse to help make it right. When reading up on the reviews I have seen a lot of common experiences.

I have had nothing but positive experiences with Cakeworthy. I’ve placed many orders & received them within a week of placing. Their rewards program is top notch.
I just had a fabulous experience with customer service; they were extremely fast (within 10 mins of my email my problem was solved)
I will forever be a customer of Cakeworthy!! Thank you!!

Was on the website browsing, and had put one thing in my cart. While still browsing I received an order confirmation without submitting anything. I thought maybe I had clicked purchase button and missed some things, but then I then noticed it was also sent to a random address. Which feels like a clear account fraud situation. I immediately outreached to let them know about it, and got no response. Days after I was told me there was nothing they could do because the package shipping, and that I could call USPS.

When I did that USPS told me the shipper was the one who had to initiate this. I wrote back and the customer service team, and they were absolutely 0 help and if anything snarky.

They offered no solution unless it was shipped back to them, which won't happen because someone else ordered it and sent it to themselves. They didn't even offer a replacement package, just a 'tough cookie', and honestly surprised I didn't get a middle finger emoji.

I've never loved their clothes but some of the stuff is nostalgic so have purchased a few times with them. However, after the piss poor customer service won't be doing so ever again.

The Cakeworthy style is on pointe in everyway! The pop culture designs are nostalgic and current, the quality is 100%. Whenever I wear your clothing I feel 30 years younger! I buy gifts for my friends/family. And the compliments and happy vibes from random like minded people in the wilds spread joy to my soul and the world.
Thank you!!!

I love cakeworthy so much. They make such fun clothes and it’s great quality and a great price. I had one small issue and they were able to fix it for me super quickly. I’ll order from them again and again.

Shipping was fast (less than a week) but confusing as the tracking number I received never worked. The sizing was perfect I'm normally a small and ordered the unisex small sweatshirt, it's a relaxed fit but not oversized at all. The quality is only okay for the price, it's soft but I was hoping it would be a little thicker for $79 CAD. There are a couple of loose strings but the embroidery was really well done. We'll see how it holds up in the future but I'm a little skeptical to order more at full price seeing as how the quality doesn't seem to match the price.

I ordered a hat for my upcoming Disney trip. The order took forever to arrive, and when it did, they had sent the wrong item.
After going back and forth with customer service, they won’t give me a refund but they are sending me the correct item- which now I have no use for because I’ve already gone on my trip. Very rude and very bad business.

I trusted this company because my previous orders never had an issue
But this order got lost and the customer service was awful,they replied promptly I’ll give them that but they were rude and unprofessional.neither cakeworthy or the post office was willing to help so i guess that’s 45 dollars for a shirt down the drain! I’m extremely disappointed.

Waited three weeks for them to send my item. Finally reached out and they had the gall to not even bother responding and just sent a refund notification. Will not be trying in the future.

Seriously the shitiest company ever! Ordered 2 bathing suits on feb 7th still don't have them and it is march 15th. Contacted the company at least 2 dz times..they responded one time...total shit company...do not order...and the company is out of California
.I guess a horse and buggy is delivering my order.