Amazing response from Camel Wadebridge to a very serious cry for help! Heavy sliding folding doors had become dislodged from their tracks and could no longer be closed. Close liaison between office an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We have had exceptional service from Camel Glass in Holsworthy. Such a prompt appointment to measure by Matt, followed by an incredibly quick turn around for the windows being ready for fitting.... もっと見る
企業が回答しました
Highly recommend Camel glass, fthe office staff made my idea a safe reality, with James the surveyor dealing with measurements and calculations. Jimmy and Glen efficiently fitted the glass , leaving... もっと見る
企業が回答しました
Excellent window putty and glass repairs to our listed building. Glass measures and cut perfectly to size offsite and installed expertly. Arrived bang on scheduled time and looked after the property w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Camel Glass & Joinery is a premier provider of bespoke glass and joinery solutions, serving customers across Cornwall and Devon. With over 40 years of industry experience, we specialize in creating custom glass installations, high-quality joinery, and innovative architectural glazing for both residential and commercial projects. Our team of skilled craftsmen and dedicated professionals ensures that every project is completed to the highest standards of quality and precision. At Camel Glass, we pride ourselves on our commitment to customer satisfaction. From initial consultation to final installation, we work closely with our clients to understand their unique needs and deliver solutions that exceed expectations. Our wide range of services includes the design and installation of windows, doors, conservatories, glass balustrades, splashbacks, and more. Choose Camel Glass & Joinery for exceptional craftsmanship, personalized service, and stunning results that transform your spaces. Visit us at Camel Glass today to learn more.
連絡先
Trenant Industrial Estate, Wadebridge, Cornwall, PL27 6HB, wadebridge, 英国
- 01208814581
- mroy@camelglass.co.uk
- camelglass.co.uk
4.8
優良
202件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Excellent service. The Wadebridge branch were able to send someone out to us very quickly. The gentleman who came to do the repair was extremely speedy, helpful and efficient. Thank you.
2025年8月4日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Elly,
Thank you for your kind words. We’re so pleased the Wadebridge team could get to you quickly and that the repair was carried out efficiently. I’ll make sure your feedback is passed on to the team — they’ll be delighted to hear it.
Best regards,
The Camel Glass Team
Thanks Camel for a high standard.
Thanks Camel for a high standard of installation of windows and door. The installation team, Leigh and Stuart, were very respectful of our home and professionally fitted and responded to our requests while keeping everything clean and tidy. Recommended and we would certainly come back again.
2025年8月11日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Thank you for your kind words and recommendation. We’re delighted to hear you’re pleased with the quality of your new windows and door. Leigh and Stuart will be thrilled to know their professionalism and attention to detail made such a positive impression. We truly appreciate your feedback and look forward to welcoming you back in the future.
Best regards,
The Camel Glass Team
Excellent service from Adam Lewis
Excellent service from Adam Lewis who replaced the barrel for the key and ran through the operation and maintenance of doors. All very clear - thanks for your help.
2025年8月8日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Response:
Hi Clare,
Thank you for your kind review. We’re delighted to hear that Adam was able to replace your lock barrel and clearly run through the operation and maintenance of your doors. We’ll be sure to pass on your feedback to him.
Best regards,
The Camel Glass Team
Satisfied Customer
A great experience throughout. The team were first class from estimates and survey through to installation and after care. We were especially impressed with Tony who kept us up to date throughout the entire process and Brendan who was very professional.
2025年8月7日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Michael,
Thank you for your fantastic review! We're so pleased to hear you had a great experience from start to finish. Tony and Brendan will be especially happy to know their efforts made such a positive impression. We really appreciate your kind words and hope you enjoy your installation for many years to come.
– The Camel Glass Team
Jimmy enthused his competent and…
Jimmy enthused his competent and efficient team Glen and Brad with sharing of wisdom, jokes and approach. Excellent liason with challenging customers like myself. Polite and friendly. Much sppreciated.
2025年7月31日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Curt,
Thank you for your kind words! We’re delighted to hear that Jimmy, Glen, and Brad made such a great impression with their skill, professionalism, and good humour. We’ll be sure to pass on your feedback to them — they’ll be thrilled to know their efforts were so appreciated. It’s been a pleasure working with you.
Best regards,
The Camel Glass Team
Excellent job, very tidy and polite.
The two men, who fitted my door and glass panell, did a first class job. Very happy with there workmanship. There were however, two scratches on the glass and two scratches on the door cill. This is going to be sorted soon as so overall I'm happy with camel.
2025年8月4日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Thank you for your kind words and for taking the time to share your feedback. We’re delighted to hear you’re pleased with the installation and the workmanship from our fitters. We’re sorry to hear about the scratches, but we’re glad this is already in hand and will be resolved for you soon.
We really appreciate your custom and look forward to completing everything to your satisfaction.
Best regards,
The Camel Glass Team
Replacing glass
Martin, mark and Chris have done a great job. Replaced all that needed to be replaced and looks great. Thanks
2025年7月30日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Stephen,
Thank you so much for the great review! We're delighted to hear that Martin, Mark, and Chris did a fantastic job. It's always our goal at Camel Glass to deliver top-quality service, and we're glad you're happy with the results. If you need anything in the future, don’t hesitate to get in touch.
Best regards,
The Camel Glass Team
Great Maintenance Support from Martin
Martin popped by today to look at my bifolds. No messing but very polite and friendly, he got down to business and temporarily fixed my bifolds so they are useable and safe. He has promised to get back to me with a quote to address all the issues and bring them back to full service. I could not ask for more - top man!
2025年7月29日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi John,
Thank you for your fantastic review! We're so pleased to hear that Martin was able to help make your bifolds safe and usable during his visit. He's a real asset to the team, and we’re glad his no-fuss, professional approach made a positive impression.
We'll be in touch soon with the full quote as promised. If you need anything in the meantime, don’t hesitate to get in touch.
Excellent service
Martin attended our property and corrected two french doors. Not only was Martin polite, super friendly and knowledgable but he did everything in an hour. Would not hesitate to contact Camel again if further problems arise.
2025年7月15日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Lisa,
Thank you so much for your wonderful review! We're delighted to hear Martin was able to assist you so efficiently and that his friendly and knowledgeable service made such a great impression. We'll be sure to pass along your kind words to him.
It means a lot to know you'd feel confident reaching out to us again—please don't hesitate to do so if there's ever anything else we can help with.
Professional Installation
I don’t usually write reviews, but my experience with Camel far exceeded my expectations. We recently had a large slimline patio door installed, and the entire process, from start to finish, was exceptional. From the initial visit to the showroom, where they recommended options that not only enhanced the appearance of my door and the view from my property but also saved me money by simplifying the design.
This exceptional service continued throughout the installation process. The surveyor who came to take the final measurements was thorough, and the installers were fantastic. Despite the fact that access to my property was quite challenging, they made the entire process look effortless.
The installation team was clean, tidy, and even took the time to demonstrate how to use the door and provided advice on how to maintain it to keep it in top condition. I absolutely love my new door and will be recommending Camel to anyone who asks.
Thank you so much! 🙂
2025年1月17日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Dear Hayley,
Thank you so much for taking the time to share such a thoughtful and detailed review—especially as someone who doesn’t usually write them! We're absolutely delighted to hear that your experience with Camel Glass exceeded expectations.
It’s fantastic to know that our showroom team could help you find the perfect solution that enhanced both your view and your budget. We're also proud of our surveyors and installation team, and your kind words about their professionalism and attention to detail truly mean a lot. We understand how important it is to get every part of the process right, especially when access can be a challenge, so we're thrilled to hear that everything went smoothly for you.
Enjoy your beautiful new slimline patio door, and thank you again for recommending us—it really does make all the difference.
Warm regards,
The Camel Glass Team
Had great service from Camel ….
Had great service from Camel ….. new front door and surround supplied and fitted by very professional and competent fitters. They also removed old door and surround. Nothing for us to clear away. Very pleased with result. We would definitely recommend Camel Glass.
2024年8月18日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Dear Mr. Williams,
Thank you for taking the time to leave such a positive review! We're so pleased to hear that you're happy with your new front door and surround, and that our fitters delivered the professional service we pride ourselves on.
It's great to know the installation was smooth and hassle-free for you, with everything cleared away and left tidy. Your recommendation means a lot to us—thank you for choosing Camel Glass!
Best regards,
The Camel Glass Team
Excellent service beautiful door…
Excellent service beautiful door installed,the workmen arrived and literally took our old front door out without causing any damage to the surrounding within about 2 hours, very friendly polite workers would highly recommend. Karen,
2025年4月19日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Dear Karen,
Thank you so much for your kind words and wonderful review! We're thrilled that you're so pleased with your new front door and the service you received from our team.
It’s great to hear the installation was quick and clean, with no disruption to your home—and that our fitters made such a friendly and polite impression. Your recommendation means a lot to us!
Thank you again for choosing Camel Glass.
Warm regards,
The Camel Glass Team
A first class experience throughout
A first class experience throughout. The sales staff were helpful and knowledgeable, the product is superb and the fitters were a delight, very polite and clearly knew exactly what they were doing!
2025年6月30日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Dear Steve and Jo,
Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that you had a first-class experience throughout your journey with Camel Glass. It’s great to know our sales team were helpful and knowledgeable, and that our fitters left such a positive impression—polite, professional, and skilled.
We’ll be sure to pass on your kind words to everyone involved. Feedback like yours really means a lot to the team.
Thanks again for choosing Camel Glass!
Warm regards,
The Camel Glass Team
New sliding door
From making initial contact with Camel Glass Steve arranged to visit. He really helped in guiding me through the different options of doors. I initially wanted a bi-fold door, but in the end decided a sliding door with small frames would suit better to take advantage of the view. The surveyor Darren explained the different options in how the areas around the door could be finished and the fitters were so polite, clean and tidy. I’m so happy I trusted in Steve and paid the extra for a sliding door. Really glad I chose Camel Glass and can’t recommend them enough.
2025年6月10日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Thank you so much for your fantastic review! We're thrilled to hear that Steve, Darren, and the fitting team provided such a positive experience from start to finish. It's great to know the sliding door has made the most of your view and that you're happy with your choice. We really appreciate your trust in us and your kind recommendation – it means a lot to the whole Camel Glass team!
replacement glass
Arrived on time to install replacement glass in a large picture window. Glen and James were professional and efficient . They left the area clean and tidy. Thank you
2025年6月19日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Angela,
Thank you for taking the time to leave us a 5-star review! We're so pleased to hear that Glen and James provided a professional and efficient service while replacing your picture window glass. It’s great to know everything was left clean and tidy too—that’s exactly the standard we aim for.
We really appreciate your feedback and look forward to helping you again in the future.
Best regards,
The Camel Glass Team
Can’t fault the experience of dealing…
Can’t fault the experience of dealing with Camel glass,Leigh and Tye who fitted our new door did a wonderful job job and were very friendly and efficient couldn’t speak highly enough.
2025年6月19日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Lawrence,
Thank you so much for your kind words and fantastic 5-star review! We're thrilled to hear that your experience with Camel Glass was faultless. Leigh and Tye will be especially pleased to know their friendly and efficient work made such a great impression. We really appreciate your recommendation and look forward to helping you again in the future!
Best regards,
The Camel Glass Team
Very skilful team.
Delighted to have been given an earlier installation date by Abbi.
Jimmy, Phil,& Graham were an excellent team, nothing too much trouble, polite, respectful and oh so skilful.
2025年6月10日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi Wendy,
Thank you so much for your wonderful review! We're thrilled we could bring your installation forward — Abbi will be so pleased to hear your kind words. We're also delighted that Jimmy, Phil, and Graham made such a great impression. We'll be sure to pass on your compliments to them — they take real pride in their work, and your feedback means a lot.
Thanks again for choosing us!
We had great service from Camel Glass…
We had great service from Camel Glass from initial contact to job completion. Glen and Caine, the guys who came to install the replacement double glazed units were superb, hardworking & efficient and really nice friendly people. We are very happy that we chose Camel Glass and would definitely use them again, I highly recommend them.
2025年6月3日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi there,
Thank you so much for your fantastic review! We're delighted to hear you had a great experience from start to finish. Glen and Caine will be thrilled to know their hard work and friendly approach made such a positive impact. It means a lot to us that you'd choose Camel Glass again and recommend us so highly.
Thanks once again for your kind words and support!
Best wishes,
The Camel Glass Team
Initially pleased with new patio doors…
Initially pleased with new patio doors and windows for our lovely apartment in Cornwall . However we have since discovered that the head of the key is too wide and unless it’s in an upright position catches on the closed door causing it to damage the paint. Unfortunately customer services at Redruth accept no responsibility and advised me to source a different key - very disappointed as it seems to me that this key and lock is not suitable.
2025年5月30日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Dear Mrs. Hammond,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were initially happy with your new patio doors and windows, and we’re sorry to learn of your concerns regarding the key and lock mechanism.
As explained by Cameron at our Redruth branch, it is standard operating procedure not to leave keys in the lock when the doors are closed. When left in place—particularly if not in the upright position—the wider head of the key can catch on the adjacent door and unfortunately damage the paintwork.
We understand this may not be ideal, and while the lock functions correctly, the design assumes the key is removed after use. As advised, the available solutions include sourcing a key with a smaller head, changing to an alternative Euro cylinder, or adjusting the door spacing—though the latter could introduce draughts and is not generally recommended.
We do appreciate your feedback and are happy to support you in finding the most suitable option. If you have any further questions or would like assistance, please don’t hesitate to contact the Redruth team directly.
Superb job well executed
From start to finish the Camel experience has been excellent. My thanks go to the office staff for their professional approach and communication and to Phill and Caine for a good neat job expertly done.
2025年5月28日
自発的なレビュー
Camel Glass & Joinery Ltd からの回答
Hi David,
Thank you for your fantastic review! We're so pleased to hear that your experience with Camel was excellent from start to finish. Your kind words about our office staff, and especially Phill and Caine, mean a great deal — we'll be sure to pass on your thanks to them. It's always great to know our team's professionalism and workmanship are appreciated.
Thanks again for choosing Camel Glass!
Best regards,
The Camel Glass Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。