Fairview Windows Ltd レビュー 172

Fairview Windows Ltd からの回答

2026年4月29日

Thank you, Sue, for your lovely review and for choosing Fairview Windows. We’re delighted to hear you’re so pleased with the quality of your new door and the workmanship provided. It’s especially nice to know our fitter looked after you and took the time to explain everything — we’ll be sure to pass your kind comments on, as feedback like this means a lot to the team.

Thank you again for your recommendation and for putting your trust in Fairview.

From Team Fairview

Fairview Windows Ltd からの回答

2026年4月29日

Thank you, Ann, for your lovely review and for recommending Fairview Windows. We’re so pleased to hear you found our team helpful and friendly, and that you were happy with the work carried out. It’s great to know the team left everything clean and tidy too — we always take pride in treating every home with care and respect.

We really appreciate your support and look forward to helping you again in the future.

From Team Fairview

Fairview Windows Ltd からの回答

2026年4月15日

Thank you for your feedback. We truly appreciate you taking the time to share your experience, and we are delighted to hear that you are pleased with both the installation and the finished result.

We are, however, sorry to learn that you were disappointed with the communication before and during the project. This is certainly not the standard we strive to deliver, and your comments have been taken on board as we continually work to improve our customer experience.

To clarify the project timeline, our salesperson advised that the roof swap itself would take approximately one week. While this element was completed as outlined, additional stages were required to ensure the work met all necessary standards. These included plastering and a mandatory inspection by Building Control. Such inspections can only be arranged once the roof structure is in place, and final approval is required to certify compliance with current regulations. As you can appreciate, Building Control officers manage a large number of projects, so inspections are not always available immediately. For this reason, completing the work in full compliance and obtaining sign-off would always take longer than one week.

Regarding communication, we acknowledge your concerns and sincerely apologise for any frustration caused. That said, there were also periods where progress was delayed, including a gap of over four weeks while we awaited responses to emails concerning handle options and other queries, as you were unavailable at the time of survey. Nonetheless, we recognise that clear and proactive communication is our responsibility, and we will use your feedback to further improve our processes.

Thank you once again for your comments and for choosing Fairview Windows. We are pleased that you are happy with the final outcome and hope you enjoy your new installation for many years to come.

Kind regards,
Team Fairview Windows

Fairview Windows Ltd からの回答

2026年4月13日

Thank you so much for your wonderful feedback and for choosing Fairview once again—it truly means a lot to us.

We’re delighted to hear that you found our team efficient, clean, and well-mannered, and that our customer service met your expectations. While minor issues can occasionally arise, we’re pleased we were able to resolve everything promptly and efficiently for you.

Your continued trust and recommendation are greatly appreciated. If we can assist you in the future, please don’t hesitate to get in touch.

Kind regards,
Team Fairview

Fairview Windows Ltd からの回答

2026年4月13日

Thank you for your fantastic feedback!

We’re delighted to hear that you were pleased with the fast and efficient service, and that your windows and doors were completed within just four days. It’s wonderful to know you’re so happy with the results—our team always strives to deliver quality installations with minimal disruption.

Your kind words and support mean a great deal to us. If we can assist you again in the future, we’d be more than happy to help.

Kind regards,
Team Fairview

Fairview Windows Ltd からの回答

2026年4月13日

Thank you for your wonderful feedback!

We’re delighted to hear that you found our service exceptional from the initial enquiry right through to the installation of your new front door. Providing a smooth and professional experience is something we pride ourselves on, so it’s fantastic to know we met your expectations.

Your recommendation truly means a lot to us. If we can assist you with anything in the future, we’d be more than happy to help.

Kind regards,
Team Fairview

Fairview Windows Ltd からの回答

2026年4月13日

Thank you for your wonderful review and for choosing Fairview once again!

We’re delighted to hear that you experienced excellent service for the second time. It’s fantastic to know that you were pleased with your new window and that our fitter made such a positive impression with his polite, meticulous, and tidy workmanship. Our team takes great pride in delivering installations to the highest standard.

Your continued trust and recommendation mean a great deal to us. If you ever need our assistance again, we’ll be more than happy to help.

Kind regards,
Team Fairview

Fairview Windows Ltd からの回答

2026年4月2日

Thank you so much for your kind words — it really does mean a lot to us.

We’re delighted to hear that you had such a positive experience from first contact right through to completion. Our team always aims to be efficient, responsive and deliver great value, so it’s great to know that came across.

A big well done to the installation team as well — we take real pride in working hard, keeping everything tidy, and going the extra mile where we can, so we’re pleased the additional brickwork was appreciated.

Thank you again for choosing Fairview Windows and for your recommendation — it genuinely means everything to us.

If you ever need anything in the future, we’re always here to help.

— The Fairview Windows Team

Fairview Windows Ltd からの回答

2026年4月2日

Thank you for your lovely feedback!

We’re so pleased to hear how happy you are with your new window and doors — and that the finish met your expectations. A neat and tidy installation is something we take a lot of pride in, so it’s great to hear that stood out.

Your recommendation really does mean a lot to us, and we’re glad the whole experience felt professional from start to finish.

If you ever need anything in the future, we’re always here to help.

— The Fairview Windows Team

Fairview Windows Ltd からの回答

2026年4月2日

Thank you for such a great review!

We’re really pleased to hear how happy you are with your new windows — and that the installation team made such a positive impression. Friendly, efficient service and leaving everything clean and tidy is exactly what we aim for on every job.

Your recommendation means a lot to us, so thank you again for choosing Fairview Windows.

If you ever need anything in the future, we’re always here to help.

— The Fairview Windows Team

Fairview Windows Ltd からの回答

2026年4月2日

Thank you for such a fantastic review — “the best by far” is great to hear!

We’re really pleased you’re happy with your windows and doors, and just as importantly, with the aftercare. As we always say, things can occasionally need attention, but it’s how quickly and professionally they’re put right that really matters.

It’s great to hear the team got everything sorted for you straight away — that’s exactly the level of service we aim to deliver.

Thank you again for your recommendation and for choosing Fairview Windows.

— The Fairview Windows Team

Fairview Windows Ltd からの回答

2026年3月23日

I’m really sorry to read this, and I completely understand why you feel disappointed.

Following our visit, the reason we advised against carrying out the work is because of the condition of the existing conservatory windows. The gaskets have perished over time, and the glazing beads have become brittle. Unfortunately, this means there is a high risk of damage when trying to remove or replace units, and due to the age of the system, sourcing matching beads is extremely difficult.

In terms of the guttering, while it could be replaced, we felt it was important to be honest with you — the cost could be in the region of £2,000 for what would only be a short-term fix on an ageing structure.

We could have gone ahead and replaced the glass unit; however, we wouldn’t be able to guarantee that the existing beads wouldn’t break during the process. There is also a strong possibility that other units and gaskets may begin to fail in the near future. Because of this, we genuinely believe your money would be far better invested towards new frames rather than spending on repairs that may not last.

At Fairview, we pride ourselves on giving honest advice, even when that means recommending not to proceed with work. We would never want a customer to spend money on something we don’t feel is the right long-term solution.

We truly value the fact you’ve trusted us with your home previously, and we’re always here to help if you’d like to explore more suitable options moving forward.

Kind regards,
The Fairview Windows Team

Fairview Windows Ltd からの回答

2026年3月23日

Thank you for your great feedback — we really appreciate it.

We’re delighted to hear everything ran smoothly from your initial enquiry right through to installation. That’s exactly the experience we aim to deliver for all our customers.

Thanks again for choosing Fairview, and we hope you enjoy your new installation for many years to come.

Team Fairview Windows

Fairview Windows Ltd からの回答

2026年3月23日

Thank you so much for your kind words — it really does mean a lot to the whole team.

We’re delighted to hear how pleased you are with your new front porch, French doors, and kitchen window. It’s great to know everything met your expectations, and that the team looked after you throughout.

We’re especially pleased we could get the small issue with the French doors sorted quickly — that’s exactly the level of service we always aim to provide.

I’ll be sure to pass your comments on to everyone involved, as feedback like this goes a long way with the team.

Thanks again for choosing Fairview — we truly appreciate your support.

Team Fairview Windows

Fairview Windows Ltd からの回答

2026年3月17日

Thank you so much for your kind words!

We’re delighted to hear you had a great experience with us from start to finish — that’s exactly what we aim for on every job.

Our team takes real pride in being clean, punctual, and efficient, so it means a lot that this stood out to you.

We truly appreciate your support and look forward to working with you again.

Thanks again from all of us at Team Fairview! 💙

Fairview Windows Ltd からの回答

2026年3月17日

Wow — thank you so much for such an incredible review!

We’re absolutely delighted to hear how happy you are with everything from start to finish. It means a lot that you felt comfortable and supported throughout the process — that’s exactly the experience we aim to deliver for every customer.

A big thank you for mentioning Steve as well — we’ll be sure to pass your kind words on to him. Listening carefully, offering the right advice, and never applying pressure is something we really pride ourselves on.

It’s fantastic to hear the installation team delivered to the same high standard — arriving on time, working efficiently, and leaving everything spotless. We know how important it is to keep disruption to a minimum.

Your comments about the transformation are amazing to read — especially how the new front door has brought more light and completely changed the feel of your home. That’s exactly why we love what we do!

We really appreciate you choosing Fairview after visiting the showroom, and it means the world to us that you’d recommend us to friends and family.

Whenever you’re ready for the windows, we’ll be here 😊

Thank you again from all of us at Team Fairview! 💙

Fairview Windows Ltd からの回答

2026年3月17日

Thank you so much for your continued support!

It really means a lot to us that you’ve chosen Fairview not just once, but twice — that’s the biggest compliment we can receive.

We’re delighted to hear that both your full window replacement and the recent glass panel work were carried out with the same level of professionalism, communication, and care. Consistency is something we pride ourselves on across every job, big or small.

Your recommendation is hugely appreciated, and we look forward to helping you again in the future.

Thanks again from all of us at Team Fairview! 💙