Camilla レビュー 116

Well what can I say about the Warehouse Sale except that it was a bad experience for me. Pants that were labelled XL but the wrong size, sent a short kaftan when I paid for a long one, a scoopback top that was modal crap when it should have been silk, studs on items instead of crystals. Very disappointing and a rip off tbh. Won’t be buying from Camilla for some time.

Nicole from the Armadale store was so beautiful and professional today. I was very stressed about wearing the right black suit for my daughter’s black tie wedding. She was incredibly patient and empathetic and hence I purchased an amazing and stunning black power suit which made me feel feminine and comfortable especially for such a big occasion. She went above and beyond and the suit and cut were amazing and got a massive tick of approval from the bride to be. I would come back to this store again and again just to relive the customer service and kindness she offered me. Go Camilla and Marc! Amazing customer service from a fabulous staff member.
Cheers Claire

Terrible quality and even worse customer service… I bought an item to take on holiday that they did not ship for over a week resulting it arriving while I was already overseas- despite their slack turn around time, they refused a refund because it was “on sale”. I also bought another top which is so poorly made I put it straight into a charity bin. Don’t bother.

I have purchased from Camilla before but have never returned until this purchase. However, for a company that costs so much, you would think they would invest in true customer service. They received my return January 7th and their stated policy to me is 5-7 days return. It’s now 17 days later and I have had to dispute through my bank after several requests for my refund. VERY DISAPPOINTING! Needless to say I will not be shopping with them again.

I received my 6. piece from you today and i liked it a lot but i must complain about the packaging. Clothes that cost that much should come in a nice hard box. My coat war wraped in plastic only and travelled from Australia (?) to Germany. It could have easily been damaged. Please work on that.
I recently placed an order on Etro Italy- the packaging for the same price was just amazing.
As for the quality most of the pieces (5/6) looked really nice. The sixth one is also nice but the costs do not match the quality.
Camilla offers some extravagant pieces for those i could stay customer but i would choose my purchases carefully.

I am deeply disappointed with Camilla’s customer service and final sale policy. I purchased an expensive sweatshirt online for around $700 on final sale
( normal Price around $1500) I have been a loyal customer for many years and always order size S from Camilla, so I followed the product description which clearly stated “take your normal size.” I did exactly that.

The item arrived huge completely unwearable. An XS would have fit, but Camilla refuses to offer any exchange, even for a different size of the same item. I understand that brands have policies, but for a so called luxury brand, this approach is extremely rigid and disappointing.

Online shopping always carries risk, especially with sizing. Leaving loyal customers stuck with very expensive items they cannot wear feels unfair and careless. A simple size exchange would have shown basic respect for long-term clients instead, I was met with a hard no and zero flexibility.

Luxury is not just about price tags and marketing it’s about customer care. Sadly, this experience showed none. I will think very carefully before ever purchasing from Camilla online again.

I've never had such discusting customer service anywhere.
Nadine from Robina was incredibly rude,unprofessional & ignorant.
I wanted to exchange a faulty $750 dress. She then called me instead of her area manager, bagging me on a voice msg. When my mother & I returned to the store it went from bad to worse,with her refusing to apologise to turn of her ipad at the counter. I would never have her working in a high end store.

I rarely leave reviews, but my experience with CAMILLA E-Boutique was so poor that I feel compelled to warn others.

Customer Service: The replies I received felt like generic AI-generated templates, with no genuine effort to address my concerns. It was frustrating and dismissive.

Product Quality: The clothes were shockingly below expectations. The outfits did not meet the standard you’d expect in Australia, both in terms of fabric and fit.

Overall Impression: Between the terrible service and disappointing products, I cannot recommend this store to anyone.

Final Verdict: Stay away from CAMILLA E-Boutique. If I could give them a negative rating, it would be -10 out of 10.

DO NOT BUY , I ordered a dress from this company, and I'm extremely disappointed. The quality was nothing like the photos -- the fabric feels and looks very very cheap, no embellishments at all, their website pictures show a totally different dress The lowest quality there is, never ever seen a company steal customers money this way, It's very frustrating to spend money on something that doesn't meet even basic expectations.

I’ve been a Camilla customer for close to two decades. I first discovered them in London at Selfridges and have been supporting the brand since . Recently, I’ve been disappointed with the quality of the fabric, silk was not silk and jersey was not jersey.I tried to return the latter after being on holiday for six weeks (the parcel arrived after I’d left ) and was given a standard reply. I would caution anyone ordering online as there has been quite an inconsistency in the quality of product recently and customer service leaves a lot to be desired . I tried email twice and phone line once only to get the same stock reply.

Merce mai consegnata. Attenzione truffa!! Non comprate

I would not recommend anyone to buy from this company . Poor quality product- shoes are uncomfortable and don’t fit- sizes stated are not right size ( EU 39to40 is more like EU 37 and not even that . The customer service is nil/ they have trained lines they will repeat without listening to your request(like trained robots with few lines to repeat ) they will ask for pictures and proof and than only to not help you. Forget about exchanges. Returns wouldn’t happen to begin with. All is only show and tell with prices that don’t match the quality , service. They will tire you out till you give up frustrated . This company will not care for you after taking your money.

Terrible customer service. Would not recommend this brand if you’re looking for good customer service. Never again!!!!

I would actually give no stars but this is not an option!!
Material horrendous, unwearable as so scratchy.
I returned the dress immediately at the beginning of April and I still have no refund. Yes my fault for not doing proper research. Lesson learned!
It is not obvious it is coming from China and yes you have to pay for the return.

Do NOT buy from this company as it is a scam

Very poor quality to expensive and horrible to make a return.

Scam don’t purchase anything. Poor quality, poor fit, nothing like the images on their website. China based company, not London as the name suggests! Don’t accept returns. Don’t waste your money.

CAMILLAS are an absolute scam. The material of the items is horrendous and they absolutely refuse to give you your money back or provide you with a return address. I realised I had made an error of judgement ordering from them within an hour of ordering and they refused to cancel my order. How are they still being allowed to trade.

Absolutely awful. My address was incorrect on the shipping label and only through social media was I able to find my parcel. Dress was ok but nothing to write home about.

Ordered item it was mis marked- cost a fortune to return- communication was terrible and took forever to resolve- item was supposedly delivered- never received. Quality was not worth the money. Total scam. Stay away!!

Scam - really gutted. As indicated, items took forever to come and quality absolute rubbish.
They re refusing refunds/returns. Stay away