Camilla レビュー 116

Theives! Terrible quality. Should have checked here before ordering!

This company is a complete scam. I ordered two items which took a very long time to arrive. They were finally delivered screwed up in tiny bags and bore no resemblance to the original photos. Quality was absolutely awful. I complained, they asked me to send photos which I did and they now say they will only offer 10% refund and they don't accept returns. I am going to pursue this matter and I have threatened to show all their correspondence online. They are not from London, goods are made in China. Absolutely shocking

Terrible quality items which bore no resemblance in any way to the photographs or descriptions. Blatant misrepresentation . Also they pretend to be in London and are clearly not.

The clothes have gone straight to textile recycling - I wouldn't insult our charity shop with them Avoid like the plague..

I placed an order in March. According to tracking it was delivered on 3/31/25. I never received it. I contacted them and all they keep telling me is the are disputing with logistics company. I asked for a refund since the dress didn't come and even if they offered to send again(which they have not) it would not come in time. I requested a refund 3 times. I'll probaly never see my money. DO NOT buy from them

I have been their customer for years, but recently I made a purchase from their online warehouse sale and was extremely disappointed. They sent me a completely different color and print, a low-quality item at a relatively high price, and are refusing to issue a refund.

I ordered 3 items from an on line sale that Camilla had last August. The parcel never arrived at my home. After multiple emails to ask where my order was they agreed to send the items again. They never arrived. I asked for my money back but was told that they couldn't refund me because of the cost of postage they'd paid!!! All contact has ceased. Very very disappointed. Definitely won't buy a single thing from them again.

All of the previous reviews are the same as my experience, ridiculous policy on 14 day return, even over our Christmas period when i purchased extravagant gifts to find ill fitting garments not even matching their own measurements !!! So angry and stuck with high end to no end
The shop assistant char grin at my $3000 history ‘nothing compared to some ppl!!’wtf
Attitude very poor, check yourself Camilla
Target Kmart BigW far more courteous
Go figure

A scam! Products never arrived email and website don't exist anymore

I had a deeply disappointing experience with Camilla’s customer service. My partner, who lives in another country, bought me a birthday gift—a jacket in size M. Unfortunately, it was much too big, so we requested an exchange for a smaller size (S). Shockingly, they flat-out refused, citing that the 14-day exchange window had passed, despite fully knowing that we were dealing with an international situation.

Their lack of flexibility was astounding—this wasn’t a request for a refund, just a simple size exchange. For a brand that positions itself as high-end, I expected far better.
My advice: only purchase from Camilla if you’re 100% certain about your size, because their customer service is non-existent. They won’t assist you at all, and they clearly don’t care about customer satisfaction. I, for one, will never be buying from Camilla again.

Referring to Camilla, the Queen married to King Charles, hope she gets an early GP appointment to get better soon ! But, it makes my blood boil to see her having the unique title of the Queen !! Charles was 2 timer from the time he got engaged to Lady Diana saying “whatever love means” Charles and Camilla are a damn disgrace to late Queen Elizabeth the 2!! Hopefully Prince William & Katie will MODERNISE how the Monarchy could survive in modern times to command respect!!

PAC Fair disgraceful customer service from older lady short blonde hair - told lies to get a sale - I should have gone with my intuition when I asked for smaller size - I tried returning it for a smaller size after a week of just looking at it in my wardrobe not feeling happy - she was very nasty about return policy - could have used better manners - don’t accuse young assistants of lying to get sales when that is exactly what you did lady!! Avoid this woman at all costs💯

Purchased a dress which I received a few days out of the 14 day return period. The zip doesn't work asked to return said NO ! terrible customer service. will never shop again

I ordered a fluffy jacket which took 3 weeks to arrive!
The quality is so poor you wouldn’t even use as a dog bed!
Multiple emails sent asking how I can return this awful jacket because only short time to return,no reply and no correspondence on how to return!!
PLEASE DO NOT BUY FROM THIS SCAMMER!

If I could have put 0 stars , I would have. I purchased a kaftan dress from Camilla for a wedding in Marrakech. It took 10 days to receive package with DHL due to missing information from Camilla. I had to call DHL to fix the problem. I unfortunately received the dress after leaving on my trip. I called the company and let them know that I bought another kaftan dress from Camilla through Bergdorf Goodman. I needed an exchange so I do not end up with the same dress style. They refused to exchange the dress because of their return policy of 14 days. I got in contact with them 6 days past the 14 days return policy. I am disappointed by Camilla and their poor customer service. I will never buy Camilla products again.

Realy bad shape - bought 4 Items, non did fit.
The colors do not match on Sets. On purchais was on sale (not on filan sale) now they say it is final sale and no return. Do not buy there!!!

I ordered a coat and nothing like description! Poor quality and way over priced. It’s in the sale so no refund. I paid over £900 and I could cry as it’s so bad.
I never leave bad reviews but this has upset me so much and dont want anyone else to order anything from them as they quality is bad. So im left with an over priced horrible coat.

Di smith,,,,,Purchased a dress in shop , service great ,, Then I find that it’s on sale for 25% off ,, call the shop I purchased from & even thou I have been buying her clothes for a long time they would not give me a discount on next purchase ,, So I will not be buying from them any more , Not great service ,, ok to take your purchase , but no after care at all. Disappointing Camilla

Bought my wife a kaftan " on sale" from Armadale Store. It was 20% off even though the store was advertising up to 40% off, but the shop assistant could not tell me what items were actually 40% off. Looked on the David Jones website today to find the identical item $180 cheaper. Rang the store then said Sale Items can't be returned or refunded. Spoke to Head Office, then said the same.
Do not buy from Camilla their customer service is non existent and their signage in store is misleading and deceptive. Not happy!!!

Just a shout out to Lucy at the Armadale Melbourne store. Lucy is amazing! Helpful, friendly and just lovely service. Besides loving the brand , honestly all Melbourne stores l have frequented , you cannot beat C&M staff!
Looking forward to my next purchase and wonderful service. Super happy customer

Never buy a product from Camilla. I received my parcel just 4 days ago from the post office and booked the return immediately, but it has not gone through the system. I have to check with the post office. To get the item, they did not send it to my house.and the policy return is 2 weeks from the day Camilla posted the item; they are not allowing me to return. It is expensive, and the item does not fit , wasting a lot of money .