Canada Drivesレビュー 

Update; emailed the below information over a week ago and had 0 follow up.

I wish I could give Canada Drives 0 stars. First off, the process says; Get pre-approved; See the vehicles you can afford; Pick the car you want. This was the farthest from the truth. I went online and did the pre-approval and was put in touch with a finance manager. She did not go over the process at all with me. All she did was quickly confirm my address and income and said we will be in touch. I was very upfront about my credit, income, what we were looking to spend and what we were looking for.

The next day I had no email from her, 5 credit hard credit pulls and no follow up. I had to email and reach out and it took another 24 hours to get back in touch. She came back and offered a vehicle $400, yes $400 dollars a month more than what we had stated we were looking for. Then she came back and sent only 2 more vehicles that were STILL $100-$200 dollars over budget. When I asked what other options are available she basically said a car we are looking for with that budget is not possible. She didn't send any more vehicles and did 2 more credit pulls. Not sure why the additional credit pulls?

I get the market for cars is not great, but I was upfront about everything from the start. If it wasn't possible, why pull my credit 7 times? Why send me cars that were so clearly out of budget? Why provide no options or even say from the start hey, that is a tight budget before we go further lets see your options. I get with the application credit needs to be pulled but 7 times, with no outcome. Terrible and stressful waste of time.

Just want to look at inventory, not applying for a loan, when I see something I like, I might apply, I do not like to start an application without seeing what you have, I can guarantee if I have to apply to see the inventory you will not have my business

OKAY... SO just got a call from the (SEPT/15/2023 @1:00 PM)manager of the Nanaimo BC .. lot asking me to remove my review.. BECAUSE MR. KURTIS W**G IS NO LONGER EMPLOYED AT THAT LOT!! HE IS NOW AT ViDrives VICTORIA BC LOT.. REALLY?!! WE WANT TO DISTANCE OURSRLVES FROM WHAT HAPPENED.. **DOES THAT MAKE YOU FEEL BETTER ABOUT PUTTING A 62 YR OLD IN FINACIAL DISTRESS/BANKRUPTCY... SHAME ON YOU ALL!!! THANX FOR INFO!!
1) tires completely baulled!! 2) rear-ended accident and vehicle is *twisted* being told anything to do with said accident repair is *cosmetic don't waste money*..??? Water in light housing .. gas tank door doesn't open sometimes.. have a *worble*.. and rear end pull... some where there's an electrical issue.. but because they couldn't *re-create* it .. it isn't there...
3) the *PAYMENT AGREEMENT* is NOT what I on my only budget can afford. Was NOT what is on papers of what U DISCLOSED ... not sure how a bank is **AUTHORIZED** TO TAKE MORE THEN MONTHLY INCOME? NO ONE SEEMS TO GIVE A RATS %$## THEY WERE FRAUDULENT!! MY INCOME DOES NOT SUPPORT A LOAN OF ANY AMOUNT!! $300.00 A MONTH .. GOT A LOAN PAYMENT FOR $700.00 A MONTH!! DO NOT GO TO VIDRIVES/MITSUBISHI NANAIMO BC!! A 42thousand dollar loan for a vehical I tried to sell got estimates at $15,000.00 or less!!! It is at this time being under the MAGNIFYING GLASS!! These guys even asked me to take down MY RIGHT TO RATE THEM... WHO ARE YOU*?! At 62 yrs old ... you** have taken a senior citizen to bankruptcy.... MY RIGHT TO VOICE MY CONCERNS AND TREATMENT BY/FROM THESE SHISTERS
Also.. this person who asked to speak to me **NO LONGER WORKS THERE** FINACIAL DISTRESS.. TD/AUTO FINANCING DOESN'T DO THIER OWN CREDIT CHECK.. PLEASE PLEASE 🙏 LOOK DEEPER INTO PURCHASING FROM HERE!! MY OPINION.. THIS IS WHAT HAPPENED TO ME ...

DO NOT BUY FROM THIS COMPANY!

Worst experience I have ever had when it comes to purchasing a vehicle. Purchased a vehicle from them Feb 28. (Paperwork signed ready to go). Vehicle was coming from out of province so took about 2 weeks before I heard back from them. Once the car arrived in Alberta I got a call to arrange a pick up time (1 week later). The day of, 5 mins before the pick up time, I get a call from them saying the vehicle was not at the location due to the truck hauler breaking down and would need to reschedule for the following week for pick up. Monday comes around apparently the new truck hauler had a hydraulic issue and all vehicles that were on it could not be offloaded and they could not provide me answers on where the vehicle was or when I would be expecting delivery. I called everyday for the next 2 weeks to get answers but it was the same old story with them (No idea where the vehicle was or when i could schedule a pick up). I cancelled the order Mar 29 due to lack of information and sheer amount of unwillingness to work with me to find a resolution (I even contacted there customer service representatives that I found from other unsatisfied reviews with no responses). This company is a joke and should not be trusted with any vehicle purchases.

Terrible experience. Was selling my vehicle and accepted their offer and was told to drop off the car but not told the location. Repeated calls over a week and no response. Finally got through to a purchasing agent and was told they don't want the vehicle any longer. Why couldn't they let me know sooner or even just send me an email. Don't deal with these guys, they don't seem to honor their agreements.

They offered 1/2 what I could sell it privately, what a joke

Everything seemed good. Canada Drives advertises that they will pick your car from your house and when the deal came through, i was told my only options were to drop my car off in Ottawa or Whitby. Both over two hours away. Canada Drives false advertises and didn't really make any effort to correct that over two phone calls. The only reason i picked Canada Drives was for the pick up at my house. I was not impressed. I'll be looking for a buyer some other way. Stop the false advertising and honour your original offers!

No communication after the sale, they totally forgot I exist. My purchase isn’t even on my account. Customer service representatives do not care. They’re quick to give you a bad deal and leave you stuck with it. Go to a dealership and save the trouble

We live in Alberta and purchased a vehicle from Canada Drives. We paid the deposit, bought the car and arranged to have the vehicle shipped from Ontario. This was on Feb 16 and heard nothing for 19 days. Now we are told that “we don’t ship from Ontario anymore.” Really? You no longer do what your literal business model and promise of service was built on? We’ve arranged for insurance, financing etc. etc. If you live out west you might want to know this before you go through a similar process!

This feedback is about CD sales policy, customer service, Mission Statement and commitment to client.
Among all car dealers I dealt with in past 30 years (I’m 54 years old), CD is by far the most unprofessional car experience I had in Canada.
CD lacks many business components, but above all, client's time and how that extends beyond just a vehicle purchase. Simply, not a good process.
When I started my purchase, I clearly identified my province (SK), their website showed I can receive my vehicle in one week, it took few days to finalize my deal and they were over the phone promising that I should have it before 27th of Feb, not the 23rd as showed on the website. Totally understood.
With no communication or updates from CD till the 26th, I phoned, and they promised it will be delivered before the 3rd of March (today).
By 1st of March, I had no communication from Canada Drives, I phoned, and they responded on the 2nd of March stating that vehicle is not dispatched yet and MIGHT BE next week or other date to be decided by their dispatcher.
I explained to CD that such practice doesn’t meet their previous commitment, additionally, I'm out of province then country 10th of March till 3rd of April, returning to SK 6th of April, which means if I'm lucky enough, I get my vehicle almost two months (51 days) after I signed purchase documents, OR, they deliver it before the 10th of March, 6th of March is earliest possible, accordingly, the one week love it or return it sales pitch, is gone and not applicable. in this scenario, I should suck it if not satisfied with my purchase.
In other circumstances, I would have canceled the whole deal with them by now, but this purchase has cost me so much already, starting with the non-refundable 2K for shipping and out of province inspection and certification, to other items that won't fall under CD responsibility, but was based upon the sales team delivery date promised.
Clarity is best policy, If CD made it clear they are unable to fulfill their promise of delivering in time, could have discussed other options, but what they did is not a good business practice.
As per their sales team response to calls, they never answer, and when I leave a callback number, I get the call back next day, or maybe at 9:00 pm same day if I’m lucky. Also their words of a follow up call, that doesn't happen, I have to call again, leave my number, and wait for the callback.
This is an update to above, I received a call from CD on March 6th advising that my vehicle is in province and queued for out of province. The caller also advised that due to my schedule, there might be flexibility on the 1 week / 500 km term to limit it to the 500 km use, which is very promising if it works.
I hope they can change my experience at the end to a positive one despite the above.
Update, 8th of March, I received a phone call from Canada Drives stating that they are unable to deliver and that my only option is to pick up in Saskatoon, which I declined because I only have 40 hours to leave on a work trip and my time is limited, so I offered them to keep the vehicle until the 6th of April and I can pick it up when I return.
On March 9th, the day before my work trip, I received a call from CD that they were delivering the car that day, and according to their text message and phone call, it was 2:00 pm, which I accepted and planned my very busy day accordingly. Few things they could have cleared up during the conversation could have made the delivery much easier, but long story short, I waited and after half an hour called, was told driver left and on his way, an hour later (1 hour is distance from Saskatoon to me) I called again, and was told I don't have to wait and he will call me he arrives. No value for clients' time when my main concern on all of my calls with them is time.
I finally got my vehicle, 22 hours before I leave, with no time to check or test it, no time to even inspect it, and parked it in garage until I return, hoping it's in good condition.
Summary
I gave Canada Drives a second star because the delivery driver, he is amazing, respectful and cooperative. He took the time to explain his delay and assist in delivering the vehicle to my house.
I would have given them a third star if I had received confirmation that they were only going 500 km and waiving the one week on their "love it or return it" policy, but that didn't happen. Canada Drives isn't bad if you live in ON, AB, or BC and have the luxury of time, but for any other province or smaller towns, I don't see them as successful in satisfying clients or adhering to their own policies.

I would definitely buy from Canadadrives again. I found the perfect vehicle online, viewed the pictures and documents, made the downpayment, had various communication from the company, went to pick the vehicle up a week or so later, and found some undisclosed damage. After some consultation with various employees we came to a satisfactory arrangement, and all is well. Excellent buying experience. Canada drives show me that they care about my business, which is more than many dealerships have shown in the past.

I saw a commercial on tv by Canada Drives and thought I would see what the offer would be. As soon as I finished entering all the required information up popped the offer. It was much more that the dealership had offered me. Long story short it was so easy and quick and I sold the car. I had been putting off selling my car on Kijiji or Facebook marketplace because of all the tire kickers and people wanting to “steal” the car.

This was indeed the best transaction I have ever made on-line and strongly recommend selling your car through Canada Drives.

The process for selling my vehicle was truly amazing. Guidelines were simple and the staff made everything so clean and simple. Definitely would recommend to others!

Online ad said vehicle had a back up camera. Then there was a note saying back up camera inoperable. I emailed saying I would buy the vehicle if the back up camera was working. Response was that the price of the vehicle included the inoperable backup camera and that it would not be repaired. This leads me to believe it is an expensive repair. They are asking top dollar for an eight-year-old vehicle and I would certainly expect the backup camera to be operational.

paul the delivery guy was great! helpful, friendly and patient.

the phone was answered by a real person -- they were flexible in allowing me to switch my offer to a different car with all the funds paid to date transferred over to the new vehicle

i was confident to buy because of the 7 day return option and the 30 day warranty with a local dealer -- the only risk was that i might lose the $800 delivery fee if i returned it -- that was worth it to me as i was able to access more cars at better prices than were available locally

they delivered the car at exactly the time promised -- and within a few days of me buying it

the whole process worked exactly as advertised -- and we live in the stix!

only suggestion is to make sure you know if the car you are looking at will have a $3000 or so fee to deliver from another province -- turn on the "free shipping" toggle near the top of the search pages -- you may still pay some shipping depending where you live but the search will show you only the cars in your province, thus avoiding the $3000 fee

totally great experience -- have recommended to friends already

Got my trade in manually appraised twice with a 6k difference in less than 5 months with no changes on the condition of the vehicle other than a few thousand kilometers extra. In September 2022 for 28k, then in Feb 2023 for 22k. I get that the online appraisal is not accurate, but I shouldn't be seeing such a large gap from manual appraisal. The most frustrating part is that they're selling the same year, make, model, trim and similar condition car as mine for 31k on their website, I feel like a 8-9k (30k-22k) margin minus some costs on their side is absurd.

They Did not act like a used car salesman, they appeared very honest and upfront about everything. It was a pleasurable, simple and quick experience. I should have been using this business years ago. It will be my first option next time I'm in the market. KUDOS & ACCOLADES

apparently a ''computer glitch'' gave me a quote on their website for my car that was 5000.00 higher than what it was supposed to be. they also sent an email stating they were ready to purchase it at the aforementioned price but then changed it because of the ''software error''. in this case, seller beware.

I had a really good experience with Canada Drives.
The entire team was so on top of their game, so quick, and so extremely helpful. Jake, Natasha, Sharlene, Marcus etc. Thank you all so very much. Glenn was who delivered the vehicle and he was beyond lovely. He definitely reassured me that I was in good hands because of how great our interaction was and his organization. I would absolutely buy from CD again in future. Thank you team!