Die Übernahme in Vancouver und die Abgabe in Calgary waren völlig entspannt. Wir hatten uns das Video angesehen, das es leider nicht offline gibt. Ein kleiner Hinweis auf doch elementare Änderungen... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having an RV was a great way to experience the Canadian Rockies. We were able to camp in beautiful locations. The RV was clean and well-maintained. The solar panel/12V power was adequate such that w... もっと見る
企業が回答しました
It wasn't until the handover that we learned we were getting an 8.5-meter-long motorhome—a real challenge for RV novices. During the orientation and handover formalities, the CanaDream staff took pl... もっと見る
企業が回答しました
Great RV, clean and everything provided that was ordered, we were first timers in an RV so handover at initial pick up could have been better, hand back of RV was good, no issues with RV itself throug... もっと見る
企業が回答しました
企業情報
当該企業による記述
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
Experience Canada at your own pace!
当該企業による記述
- Create lifelong memories on the road with CanaDream
- We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.
連絡先
Crosspointe Drive 292154, T4A 0V1, Rocky View County, AB, カナダ
- 1-403-259-5447
Start Planning your Dream Road Trip
4.5
優良
868件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
2 of 3 RVs is in good condition so I am…
2 of 3 RVs is in good condition so I am happy with that .
You must look about your staff because their behavior is not so polite.
So next year that I will come again I hope is better.
2026年7月19日
CanaDream RV - Calgary からの回答
We appreciate your feedback regarding our RVs and staff. We are addressing the team's behavior to ensure a better experience for your next visit.
Friendly and helpful
Friendly and comfy working people at pick-up and drop-off. The start inspection was superb and intense - no questions at this point.
Even technicians were called for deeper inspection.
2026年7月8日
CanaDream RV - Calgary からの回答
We're so glad to hear our team provided a friendly and thorough experience for you. We appreciate your kind words!
Easy pickup and dropoff
The pickup and drop-off service was very easy and straight forward.
We're happy with all the booked services except the Personal Demonstration ($50), which was done too lightly.
2026年7月15日
CanaDream RV - Calgary からの回答
We appreciate your feedback regarding the ease of our pickup and drop-off service. We are sorry to hear that the personal demonstration did not meet your expectations, and we will certainly review this aspect of our service.
War wie immer eine wunderbare…
War wie immer eine wunderbare Erfahrung. Die Fahrzeuge und der Service von Canadream sind sehr gut (ein herzliches Dankeschön besonders dem Lars). Leider ging das Schloss vom Camper nicht richtig, so dass der Schlüssel fast abgebrochen wäre. Der Mechaniker hat sich einiges an Zeit für die Behebung gelassen, so dass ziemlich an Zeit verloren haben. Ein Makel (daher auch keine 5 Sterne) sind die Küchenuntensilien (bsp. der Dosenöffner), die einfach nur billig und praktisch nicht zu gebrauchen sind. Die Rückgabe des Fahrzeug war wie immer bisher völlig unkompliziert.
2026年7月6日
CanaDream RV - Calgary からの回答
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben und CanaDream erneut gewählt haben. Wir freuen uns zu hören, dass Sie wieder eine wunderbare Erfahrung hatten, und geben Ihr freundliches Lob gerne an Lars weiter.
Es tut uns leid, dass das Problem mit dem Schloss zu einer Verzögerung während Ihrer Reise geführt hat. Auch Ihre Hinweise zu den Küchenutensilien wissen wir sehr zu schätzen. Solches Feedback hilft uns, sowohl die Fahrzeugvorbereitung als auch die Qualität der Mietausstattung zu überprüfen. Wir freuen uns, dass die Rückgabe reibungslos verlief, und hoffen, Sie wieder begrüßen zu dürfen.
Absolutely brilliant
Absolutely brilliant. Highly recommended. Autumn was excellent and we couldn’t have had better service.
2026年7月18日
CanaDream RV - Calgary からの回答
We are so happy to hear you had such a brilliant experience and highly recommend us. We truly appreciate your kind words about our excellent service.
Des gens serieux
Bon accueil, un camping car en ordre de marche, une entreprise sérieuse. Nous avions eu un soucis de réservation, ils ont trouvé la solution. Que dire de plus.
2026年7月9日
CanaDream RV - Calgary からの回答
Merci beaucoup pour cette excellente évaluation! Nous sommes heureux d’apprendre que vous avez reçu un bon accueil, que le camping-car était en bon état de marche et que notre équipe a pu vous aider à résoudre votre souci de réservation. Nous apprécions beaucoup vos gentils mots et votre recommandation.
Upon pick up the windows were all very…
Upon pick up the windows were all very badly washed and we had to get someone to come redo it. Looked like someone cleaned it with armoural or something . The rv had a slight sewage smell which lasted the entire trip and was worse in the heat and in certain spots. Even after emptying and putting the chemicals the smell persisted. The engine had a rattling noise that also lasted the entire trip . The mechanic there looked at it said it was nothing serious but who wants to hear that noise the whole time ?! The generator always took several tries to start and sounded rough when you turned it off . One of the storage compartments was getting stuck open as well and the fridge froze all of our food ! The worst thing was they were about to rent this out to someone else the day after we returned it. They told us it had previously been in an accident which was evident from the dented up bumper. Why would this be getting rented out when it had all these problems and obviously wasn’t in the best shape? Very disappointing to spend this amount of money to go on a family trip with our small children and have all these issues. I would not rent from this company again after this trip . We did one time before this but it was a new rv so it seems like they don’t maintain them as well as they should . We handed a list with all the problems and no one said anything to us , we got no apologies , no discounts nothing. Very disgusted with the service we received.
2026年7月9日
CanaDream RV - Calgary からの回答
Thank you for sharing your experience. We understand how disappointing it was to encounter ongoing cleanliness, odor, mechanical, generator, storage, and refrigerator issues during a family trip, and then feel that your concerns were not acknowledged at return. Your feedback has been shared with our team for review. Please contact Guest Services at guestservice@canadream.com so the details of your rental can be reviewed directly.
Udlevering og aflevering gik super…
Udlevering og aflevering gik super gnidningsfrit. Vi fik er sober forklaring af konsekvenserne ved ikke at have valgt Selvrisikoforsikring, og der var ingen pres på mersalg.
2026年7月17日
CanaDream RV - Calgary からの回答
Mange tak for den flotte anmeldelse! Vi er glade for at høre, at udlevering og aflevering gik gnidningsfrit, og at vores team gav en klar og hjælpsom forklaring uden pres. Tak, fordi I valgte os, og vi hjælper jer gerne med jeres næste rejse.
CanaDream RV - Calgary からの回答
vielen Dank für die wunderbare Bewertung! Wir freuen uns zu hören, dass alles gut organisiert war, unser Team freundlich war und Ihnen das RV gefallen hat. Vielen Dank, dass Sie sich für uns entschieden haben.
You charged me over $1000 to replace a…
You charged me over $1000 to replace a failed screen door cord. I filled out a form and no response. This should never have been deduced from the deposit.
2026年7月16日
CanaDream RV - Calgary からの回答
Thank you for bringing this to our attention. We understand your concern regarding the charge for the screen door repair and the lack of follow-up after submitting your form. Please contact our Guest Services team at guestservice@canadream.com so the deduction and supporting details can be reviewed directly.
Amazing experience !
2026年7月4日
CanaDream RV - Calgary からの回答
Thank you so much for your kind feedback! We are so happy to hear your story!
CanaDream RV - Calgary からの回答
We're so glad you enjoyed your trip and found the pick-up and return process easy. Your positive feedback about our Calgary service means a lot to us!
Brooke was the best.
Brooke was the best.She was pleasant and informative. Answered all of our questions.
2026年7月2日
CanaDream RV - Calgary からの回答
We are so happy to hear that our team member was pleasant and informative, and able to answer all of your questions. Thank you for your kind words!
CanaDream RV - Calgary からの回答
We're happy to hear that our organization and experience met your expectations. We truly appreciate your positive feedback!
Very smooth pick up and hand over
Very smooth pick up and hand over, seemed like a slick operation. Vehicle was in good condition as well. No complaints, highly recommend
2026年7月8日
CanaDream RV - Calgary からの回答
We're delighted to hear that your pickup and handover were smooth and that you found our operation to be slick! We're also glad the vehicle was in good condition. Thank you for your high recommendation!
Not impressed
It takes too much time to get the rv and also when we give it back. More importantly, not well equiped ; no bbq, no ax, and 4 forks, 4 knifes, how much more it would cost you to provide 8 forks and 8 knifes ? For the price paid, I would a bit more…
2026年7月11日
CanaDream RV - Calgary からの回答
Thank you for your feedback. We understand your disappointment with the time required at pickup and return, as well as the limited equipment provided, and we’ll share your comments with our team for review.
Fantastische vakantie gehad in Canada…
Fantastische vakantie gehad in Canada met de prachtige camper van Canadream. Voor het eerst met een camper op reis geweest, super ervaring. De camper was van alle gemakken voorzien en had fijne bedden. De check-in en check-out gingen prima en de medewerkers waren erg vriendelijk.
2026年7月8日
CanaDream RV - Calgary からの回答
Bedankt voor de geweldige 5-sterrenbeoordeling! We zijn blij om te horen dat uw eerste camperreis zo’n goede ervaring was en dat u een fantastische vakantie in Canada heeft gehad. Het is ook fijn om te weten dat de camper comfortabel was, het in- en uitchecken soepel verliep en ons team vriendelijk was.
Nogmaals bedankt dat u voor CanaDream heeft gekozen. We helpen u graag bij uw volgende avontuur.
An amazing experience
We rented an RV for 2 adults. But requested a size for 2 plus 2 kids. Which appeared to be a very good idea. The size was perfect. Everything was very convenient. Very clean and very friendly user.
2026年6月21日
CanaDream RV - Calgary からの回答
We're so happy to hear that the RV size was perfect for your family and that you found everything convenient and clean. We appreciate your kind words!
All the people of the team was very…
All the people of the team was very helpful and friendly
2026年7月10日
CanaDream RV - Calgary からの回答
We're so happy to hear that our team was helpful and friendly during your experience. We truly appreciate you sharing your positive feedback!
The staffs are very attentive and their…
The staffs are very attentive and their professionalism and enthusiasms is making me feels very comfortable and welcoming !
2026年7月6日
CanaDream RV - Calgary からの回答
Thank you for your fantastic 5-star review! We are so pleased to hear that our team's attentiveness, professionalism, and enthusiasm made you feel comfortable and welcome. We truly appreciate your kind words!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。