Die Übernahme in Vancouver und die Abgabe in Calgary waren völlig entspannt. Wir hatten uns das Video angesehen, das es leider nicht offline gibt. Ein kleiner Hinweis auf doch elementare Änderungen... もっと見る
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Having an RV was a great way to experience the Canadian Rockies. We were able to camp in beautiful locations. The RV was clean and well-maintained. The solar panel/12V power was adequate such that w... もっと見る
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It wasn't until the handover that we learned we were getting an 8.5-meter-long motorhome—a real challenge for RV novices. During the orientation and handover formalities, the CanaDream staff took pl... もっと見る
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Great RV, clean and everything provided that was ordered, we were first timers in an RV so handover at initial pick up could have been better, hand back of RV was good, no issues with RV itself throug... もっと見る
企業が回答しました
企業情報
当該企業による記述
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
Experience Canada at your own pace!
当該企業による記述
- Create lifelong memories on the road with CanaDream
- We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.
連絡先
Crosspointe Drive 292154, T4A 0V1, Rocky View County, AB, カナダ
- 1-403-259-5447
Start Planning your Dream Road Trip
4.5
優良
868件のレビュー
顧客にレビューを依頼しています
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Excellent condition vehicle
Excellent condition vehicle. Very helpful service. Amazing trip made so much better by the use of the Canadream Deluxe Campervan!
2026年7月24日
CanaDream RV - Calgary からの回答
We are so happy to hear that our vehicle was in excellent condition and that you found our service helpful. It's wonderful that your amazing trip was made even better by using our Deluxe Campervan!
CanaDream RV - Calgary からの回答
We appreciate you sharing your feedback regarding the sunblinds. We understand this caused an inconvenience, and we are looking into improving our outdoor amenities based on your comments.
The matrass of the beds where very…
The matrass of the beds where very hard. The seats in front of the vehicle where not very comfortable. The rest of the camper was excellent.
2026年7月28日
CanaDream RV - Calgary からの回答
We appreciate your feedback regarding the firmness of the beds and the comfort of the front seats. We are glad the rest of the camper was excellent.
Zufrieden
Freundliches Personal, gute Einweisung. RV war schon etwas älter und hatte einige Km auf dem Tacho, aber war ansonsten ok. Der Preis für die gemietete Kaffeemaschine, die nicht funktioniert hat, haben wir am Ende anstandslos zurückzuerstattet bekommen. Alles in allem waren wir zufrieden.
2026年7月20日
CanaDream RV - Calgary からの回答
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Wir freuen uns zu hören, dass unser Team freundlich war, die Einweisung hilfreich war und Sie insgesamt zufrieden waren.
Auch Ihre Hinweise zum Zustand des RVs und zur Kaffeemaschine wissen wir zu schätzen, und es freut uns, dass die Mietkosten problemlos zurückerstattet wurden. Vielen Dank, dass Sie sich für uns entschieden haben.
Tout étais parfait juste une chose nous…
Tout étais parfait juste une chose nous avons réserver machine nespresso et il en avait pas à notre arrivée et on nous dit pas clairement que nous avions pas droit de prendre l’auvant on la
Su ça aussi à notre arrivée mis à part ça tout étais bien propreté les explications et la prise de possession a été rapide et simple . Mais un petite peut trop long à notre arrivé malgré l’option drop and go suprême …
2026年7月20日
CanaDream RV - Calgary からの回答
Merci d’avoir partagé votre commentaire. Nous sommes heureux d’apprendre que tout s’est bien passé dans l’ensemble, notamment la propreté, les explications et la prise en possession simple du véhicule.
Nous apprécions également vos remarques concernant la machine Nespresso manquante, la communication au sujet de l’auvent et le temps d’attente malgré l’option Drop & Go Supreme. Ce type de retour nous aide à revoir la préparation des options et à mieux communiquer les détails importants avant l’arrivée.
Had a great vacation with the RV
Had a great vacation with the RV, Canadreams did a great job!
2026年7月20日
CanaDream RV - Calgary からの回答
We're so happy to hear you had a great vacation! Thank you for sharing your positive experience with us; it truly means a lot.
Helpful and clear instructions
2026年7月26日
CanaDream RV - Calgary からの回答
We're so glad to hear that our instructions were helpful and clear for you. We truly appreciate your positive feedback.
Motorhome in very good and clean…
Motorhome in very good and clean condition & Easy and fast pick-up and drop-off.
2026年7月25日
CanaDream RV - Calgary からの回答
We are so happy to hear that you found the motorhome to be in such good and clean condition. It's wonderful that your pick-up and drop-off experience was easy and fast!
Easy pickup and nice and helpful…
Easy pickup and nice and helpful employees.
It would be even better if levelling ramps was in the vehicle when rented and not an add-on. We would recommend to rent them.
If you plan to go to Rocky Mountains go for the platinum plus package so you do not have to worry about generator use. The fridge runs only on electricity so when on a no service campground like most of Parks Canadas the generator is very much needed.
The Canadream itself was nice, clean and easy to drive. Be aware that the 29ft vehicle only runs 3-4 km per liter gasoline.
2026年7月25日
CanaDream RV - Calgary からの回答
We truly appreciate your detailed feedback and are glad to hear about your positive experience with our team and the vehicle's cleanliness and ease of driving. Your suggestions regarding leveling ramps and the platinum plus package for generator use in the Rocky Mountains are incredibly helpful for future renters. We value your insights as we continuously strive to improve our services.
Canadream was great to deal with
Canadream was great to deal with. We experienced Canada in an RV drove through the Rockies. Was absolutely amazing. Thank you for a trip of a life time
2026年7月22日
CanaDream RV - Calgary からの回答
We are so happy to hear that you had an absolutely amazing experience exploring Canada in one of our RVs, especially driving through the Rockies. It's wonderful to know that we could contribute to a trip of a lifetime for you!
mainly the service that cherry at…
mainly the service that cherry at booking.com did to help us prepare and when we had a problem with our propane stove top.
2026年7月15日
CanaDream RV - Calgary からの回答
Copilot said:
Thank you for your kind feedback! We're so pleased to hear that Cherry provided such excellent support both before your stay and when the propane stovetop issue arose. We know how important responsive assistance can be, and we're glad she helped make the experience as smooth and stress-free as possible. We'll be sure to pass along your compliments to her. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon!
Great experience
Great experience. RV was a great layout, engine had plenty of power to get around.
2026年7月14日
CanaDream RV - Calgary からの回答
We're so glad to hear you had a great experience! It's wonderful that you enjoyed the RV's layout and found the engine powerful enough for your travels.
Nous avions choisi de louer chez…
Nous avions choisi de louer chez Canadream, et je confirme que c’était le bon choix à faire, sur tout d’avoir reçu les dernières instructions en francaise avec Ludivine
2026年7月15日
CanaDream RV - Calgary からの回答
Bonjour,
Merci beaucoup pour cette excellente évaluation! Nous sommes heureux d’apprendre que CanaDream a été le bon choix pour votre voyage, et que Ludivine a pu vous fournir des instructions finales utiles en français.
Merci encore de nous avoir choisis.
Es hat alles super geklappt
Es hat alles super geklappt. der Camper bekammen wir sehr sauber. Es war richtig toll 15 Nächte dort zu verbringen.
2026年7月15日
CanaDream RV - Calgary からの回答
Hallo,
vielen Dank für die wunderbare Bewertung! Wir freuen uns zu hören, dass alles reibungslos geklappt hat, der Camper sehr sauber war und Sie eine tolle Reise über 15 Nächte hatten.
Vielen Dank nochmals, dass Sie sich für uns entschieden haben.
Overall great experience with some issues along the way
We rented the Midi motorhome for a 14-day Rockies road trip, and it was a fantastic size for our adventure. Unfortunately, our trip started with 48 hours of torrential rain, and the window seals leaked heavily at our bed, completely soaking the mattress and forcing us to sleep in the overhead area for the first two nights.
Canadream directed us to a local glass repair shop in Canmore to patch the missing window foam. While this helped, it still dripped slightly and was never fully fixed, and a vehicle change should have been offered given the circumstances. We were also frustrated by annoying driving clicks from the seating area and a rattling insect screen door that needed a paper towel wedge.
At the end of the trip, I requested a $300 refund for those first two nights—which was equal to our extra mileage charge, so they could have easily waived it—but Canadream only offered $150 off. Overall, it would have been a 10/10 experience had the leak not happened.
2026年7月14日
CanaDream RV - Calgary からの回答
Thank you for sharing your experience. We’re glad the Midi was a great fit for your Rockies adventure, but we understand how disruptive the leaking window, soaked mattress, and unresolved rattling issues were, particularly during the first two nights. Your comments regarding the repair response, vehicle replacement options, and compensation offered have been shared with our team for review.
Everything was well organised and made…
Everything was well organised and made easy for first timers like we were
2026年7月14日
CanaDream RV - Calgary からの回答
We're so glad to hear we made your first experience easy and well-organized. Thank you for your kind words!
F-350 power in the mountains …
Our truck and camper combo was fantastic. The brand new truck delivered power and comfort while driving. Our camper was clean and perfectly appointed. Your rebooking info was so complete that I knew exactly what to bring. I had a coffee maker (French press) in my luggage and everything else was there. I would recommend giving everyone levelling blocks rather than making them optional. They’re essential to a good trip. Without them, sleeping and cooking on an angle is horrible. Any new people might not know how important they are.
2026年7月20日
CanaDream RV - Calgary からの回答
We're thrilled to hear that your truck and camper combo was fantastic and that you found our rebooking information so complete! We truly appreciate your valuable feedback regarding the leveling blocks. We understand how essential they are for a comfortable trip and will definitely consider your suggestion.
O RV estava em excelente condição
O RV estava em excelente condição, limpo, tudo funcionando, o atendimento do inicio ao fim foi muito bom.
2026年7月19日
CanaDream RV - Calgary からの回答
Muito obrigado pela excelente avaliação! Ficamos felizes em saber que o RV estava limpo, em excelente condição e com tudo funcionando. Também é ótimo saber que vocês receberam um atendimento muito bom do início ao fim.
Obrigado novamente por nos escolherem.
Vehicle was well presented…
Vehicle was well presented by friendly staff, the process of both pickup and drop off was as smooth as you could have wished for.Just a couple of negatives in that you only get the bare minimum of kitchen equipment I.e. for 2 people in an RV for 6 just 2 knives, forks and spoons which would mean constantly washing up if using any of these in preparation of the meal, also the person showing us gave us an incorrrct length for the RV when asked, although she supposedly checked with the office!
Not helpful when needing to know the size when booking campsites!
2026年7月19日
CanaDream RV - Calgary からの回答
We're glad to hear that our staff were friendly and that the pickup and drop-off processes were smooth. We sincerely apologize for the limited kitchen equipment and the incorrect RV length information provided. We understand how frustrating this must have been, especially when planning for campsites. We are reviewing our inventory and training procedures to prevent similar issues. Your feedback is invaluable as we strive to improve our services.
The service was exellent.
The service was exellent.
The service was in time.
The service was professionell
The service was kindly.
2026年7月19日
CanaDream RV - Calgary からの回答
We're so happy to hear that our service was excellent, timely, professional, and kind. We appreciate your wonderful feedback!
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