wir hatten eine gute und hilfreiche Einführung in das Fahrzeug, Ausstattung war perfekt, da es kühl war, erhielten wir eine weitere Decke.Auch die Rückgabe war unkompliziert und kompetent.
企業が回答しました
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レビュアーのコメントを見てみましょう
We hired the Compact Motorhome for 21 nights in August. The vehicle was very well set out and comfortable. We traveled the Dempster Highway with no problems. The heating and air conditioning worked ve... もっと見る
企業が回答しました
Your team in Whitehorse was excellent, super friendly and helpful. The Truckcamper was really fun to drive, and I enjoyed it very much. The only reason for not giving 5 stars is the furnace that wasn´... もっと見る
企業が回答しました
We did the Dempster highway from Whitehorse and the vehicle performed very well. We had all the amenities we needed. There were two items we needed to work with Canadream to resolve, one mechanical on... もっと見る
企業が回答しました
企業情報
当該企業による記述
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
Experience Canada at your own pace!
当該企業による記述
- Create lifelong memories on the road with CanaDream
- We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.
連絡先
91374 Alaska Highway, Y1A 6E4, Whitehorse, Yukon, カナダ
- 1-403-259-5447
Start Planning your Dream Road Trip
4.3
優良
95件のレビュー
顧客にレビューを依頼しています
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No good experience at all
Sad to say, but I personally picked up between 10 and 15 Campers in US and Canada, but this was worst vehicle and experience ever (multiple defects, some of them safety relevant, motorhome inside absolutely dirty, etc.). Also the staff at the Whitehorse station can't be considered as customer oriented or friendly.
2026年9月28日
CanaDream RV - Whitehorse からの回答
Thank you for sharing your experience. We understand how disappointing it was to receive a vehicle that did not meet expectations, especially after having rented many RVs in the past. Your concerns regarding the vehicle condition, cleanliness, and service at the Whitehorse location have been shared with our team for further review. If you would like to discuss the details further, please contact our Guest Services team at guestservice@canadream.com.
wir hatten eine gute und hilfreiche…
wir hatten eine gute und hilfreiche Einführung in das Fahrzeug, Ausstattung war perfekt, da es kühl war, erhielten wir eine weitere Decke.Auch die Rückgabe war unkompliziert und kompetent.
2026年9月19日
CanaDream RV - Whitehorse からの回答
vielen Dank für die tolle Bewertung! Wir freuen uns zu hören, dass die Einführung in das Fahrzeug hilfreich war, die Ausstattung Ihren Erwartungen entsprach und unser Team Ihnen bei dem kühleren Wetter eine zusätzliche Decke zur Verfügung stellen konnte.
Es ist auch schön zu wissen, dass die Rückgabe unkompliziert und professionell verlief. Vielen Dank, dass Sie sich für uns entschieden haben.
Your team in Whitehorse was excellent, super friendly and helpful
Your team in Whitehorse was excellent, super friendly and helpful. The Truckcamper was really fun to drive, and I enjoyed it very much. The only reason for not giving 5 stars is the furnace that wasn´t working.
2026年9月17日
CanaDream RV - Whitehorse からの回答
We're so happy to hear that our team in Whitehorse provided you with such a positive experience and that you enjoyed driving the Truckcamper! We sincerely apologize for the furnace not working and appreciate you bringing this to our attention.
Care before renting
I think you keep renting your truck campers all season long with less or no maintenance. The problems I faced were unreasonable. Until the point I felt completely unsafe to keep using it in isolated areas with no phone or data.
2026年9月20日
CanaDream RV - Whitehorse からの回答
Thank you for sharing your experience. We understand how concerning it was to encounter repeated issues, particularly while travelling through remote areas where support may be limited. A refund has been processed in relation to your rental, and your feedback regarding the vehicle condition has been shared with our team for further review. If you would like to discuss the matter further, please contact our Guest Services team at guestservice@canadream.com.
Had a fantastic time with our motorhome…
Had a fantastic time with our motorhome on the Dempster highway. We had one flat tire but were up and running in less than an hour.
We’d do it again in a heartbeat.
P.
2026年9月20日
CanaDream RV - Whitehorse からの回答
We're so glad you had a fantastic time on the Dempster Highway despite the flat tire! It's wonderful to hear you'd do it again.
The pots and pans and frying pan we…
The pots and pans and frying pan we rented from them, all were dirty with dried up food on them. A real turn off.
2026年9月3日
CanaDream RV - Whitehorse からの回答
Thank you for sharing your feedback. We’re disappointed to hear that the cookware was not properly cleaned before being provided to you. We understand how unpleasant that must have been and have shared your comments with our team so our preparation and cleaning standards can be reviewed.
Dempster Highway
First: our experience was largely positive and we are grateful for the well-maintained equipment and support provided by Canadream. The staff in Whitehorse were knowledgeable, helpful, thoughtful, polite and kind. The rig (cab over camper) was comfortable and appropriate for the trip. We would rent from that location again.
Detail #1: We had a flat tire on the Dempster Highway. No biggie, except that the spare was flat and we had no compressor and no tire pressure gauge (the digital built-in pressure gauge doesn't work once the spare was installed). The man who changed our tire for us came on his day off, in his private vehicle with his family and no compressor, because he was not far away (a big deal there). We were grateful for his help. If the puncture had been small (and ours was not), perhaps we could have driven to a mechanic shop, instead of them having to come to us (not convenient on the Dempster), if we'd had a compressor.
Suggestions: check the spare before sending the unit out and provide a compressor and tire pressure gauge
Detail #2: No levelling blocks were provided. 16 nights and we were never flat :/
Suggestion: provide levelling blocks
Detail #3: the drinking glasses all broke while inside the cabinet due to the jostling as we drove
Suggestion: provide plastic glasses
Detail #4: 4 spoons (2 soup + 2 teaspoon), 4 knives (2 butter + 2 steak) but JUST 2 FORKS??
Suggestion: provide 2 more forks, please
2026年8月23日
CanaDream RV - Whitehorse からの回答
Thank you for taking the time to share such thoughtful feedback. We’re glad your overall experience was positive and that our Whitehorse team, as well as the camper itself, helped make your trip a good one. We also appreciate the practical suggestions regarding the spare tire, compressor, levelling blocks, glassware, and kitchen equipment. Feedback like this is very helpful as we continue reviewing how our vehicles are prepared and equipped for future guests.
CanaDream RV - Whitehorse からの回答
We're absolutely thrilled to hear that you had such a positive experience with us and that you would recommend our service! Your kind words mean a lot to our team.
Nice ride
The RV was clean and ready to go when we arrived. Comfortable ride and low mileage. I am 1.96 meter the bed was lastge enough.
2026年9月11日
CanaDream RV - Whitehorse からの回答
Thank you for your wonderful review! We are so pleased to hear that you found the RV clean, comfortable, and that the bed was spacious enough for you. We appreciate your kind words.
Great service
We hired the Compact Motorhome for 21 nights in August. The vehicle was very well set out and comfortable. We traveled the Dempster Highway with no problems. The heating and air conditioning worked very well. The only issue was only two of each kitchen utensils and plates were provided which we found limiting when cooking.
2026年8月28日
CanaDream RV - Whitehorse からの回答
Thank you for your wonderful review and for choosing us for your 21-night adventure. We are delighted to hear that the motorhome was well-appointed and comfortable, and that you had no issues traveling the Dempster Highway. We appreciate your feedback regarding the kitchen utensils and plates, and we will certainly share this with our team for consideration.
Generator not working.
2026年8月23日
CanaDream RV - Whitehorse からの回答
Thank you for sharing your feedback! If you would like to discuss further, please reach out to guest.services.usa@thlonline.com.
Overall great but there are things to improve
The staff was great, F350 is a pleasure to drive. However the camper is a bit old and sometimes not fuctioning well. Biggest issue is the black and grey water tank indicator. Often you use one time(small) and it shows full. We talked with others when drop off, it seems other customers have the same problem. Other minor issues like the door lock is very difficult to use, even missing a screw. The gap between the mattress and the frame, seems never been cleaned and you DO NOT want your things in there.
2026年8月28日
CanaDream RV - Whitehorse からの回答
We appreciate you sharing your experience. We are happy to hear our staff was great and you enjoyed driving the F350. We are concerned to learn about the issues with the camper, especially the tank indicators, door lock, and cleanliness. We are actively working to address these points to improve our fleet. Your feedback is invaluable as we strive to enhance our offerings for everyone.
They are always available to answer any questions…
Always available to answer questions either in person and especially by phone.
2026年8月24日
CanaDream RV - Whitehorse からの回答
We're happy to hear that we are always available to answer your questions. We appreciate your kind words.
We did the Dempster with Canadream
We did the Dempster highway from Whitehorse and the vehicle performed very well. We had all the amenities we needed. There were two items we needed to work with Canadream to resolve, one mechanical one administrative. Both were dealt with professionally and quickly. The staff on location and on line were all very helpful. An incredible journey for us and a great experience with Canadream. Thank you.
2026年8月25日
CanaDream RV - Whitehorse からの回答
We're so happy to hear you had an incredible journey on the Dempster Highway and a great experience with us! It's wonderful to know our vehicle performed well and that our team was able to professionally and quickly resolve the issues you encountered. Thank you for your kind words.
Great online and in person experience
Great online and in person experience. Easy pickup and drop off and beautiful camper and truck. Very personal experience at Whitehorse location.
2026年8月22日
CanaDream RV - Whitehorse からの回答
We're so happy to hear you had such a great experience both online and in person! It's wonderful that pickup and drop-off were easy and that you enjoyed the beautiful camper and truck. We're especially pleased to know you had a personal experience at our Whitehorse location.
Very good service and very nice man…
Very good service and very nice man taking care of the Canadream rental in Whitehorse - very helpfull and kind. We would like to come back:-)
2026年7月2日
CanaDream RV - Whitehorse からの回答
Thank you for your wonderful 5-star review! We are so pleased to hear that you received very good service and found our team in Whitehorse to be helpful and kind. We would love to welcome you back!
CanaDream RV - Whitehorse からの回答
Thank you for the kind review! We’re so glad you had a great experience with us. Your feedback helps our team stay energized and focused on great service. We’d be excited to welcome you back anytime.
CanaDream RV - Whitehorse からの回答
Thank you for the kind review! We’re so glad you had a great experience with us. Your feedback helps our team stay energized and focused on great service. We’d be excited to welcome you back anytime.
Excellent service
Excellent service - everything was as expected. The best way to travel in my opinion.
2026年7月26日
CanaDream RV - Whitehorse からの回答
We're happy to hear that everything was as expected and you enjoyed your travel experience with us. We appreciate your kind words!
CanaDream RV - Whitehorse からの回答
We are so glad you enjoyed your experience with our camper and found our staff friendly. Thank you for your wonderful feedback!
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