Pointless AI BOT, waste of time, delay tactic before human interaction! Once through to someone who empathises, then it’s fine. However thanks to be told the next appointment is a week away, is not g... もっと見る
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Ai operator, asks every thing twice, then repeats questions to which information already given.. Then eventually they can't help you.. Put through to a human.. Who also is vague and non committal abou... もっと見る
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We have had cover on our machine since day 1 of purchase Engineer came Monday said he fixed it all good to go my wife did one wash oops broke same problem came back the next day said it was a bad... もっと見る
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Spent over an hour on the WhatsApp chat just trying to cancel an engineer visit. Called instead and the AI that answers kept looping and repeating themselves! When I eventually got through to a lady s... もっと見る
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企業情報
当該企業による記述
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
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4488件のレビュー
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Would rate this a big fat 0 !!
Would rate this a big fat 0 !!! John was vile and spoke to me with such disrespect could resolve my issue this is the 4th time I have rang and been told would be resolved in 48 hours and still 11 days later it is not resolved!!!
2026年9月23日
自発的なレビュー
Candy UK からの回答
Good afternoon Kate
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your experience and the frustration caused by having to contact us several times without your issue being resolved within the timeframe you were given. I also apologise that you felt you were spoken to disrespectfully during your recent contact with us.
This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to still be waiting for a resolution after 11 days.
We would like the opportunity to look into this further. If you could please email your full name, address and details of your review to social.media@hoovercandy.com, we will investigate this with the relevant team and assist you further.
We are sorry again for the frustration and inconvenience caused.
Kind regards
Jackie
The Candy Team
The gentleman I now spoke to was very…
The gentleman I now spoke to was very polite and helpful. Thank you!
2026年9月23日
自発的なレビュー
Candy UK からの回答
Good afternoon Amelia
Thank you for taking the time to leave your feedback.
We are pleased to hear that the gentleman you spoke with was polite and helpful. We really appreciate you taking the time to share your positive experience.
Thank you again for your kind comments and for choosing Hoover.
Kind regards
Jackie
The Candy Team
Took me quite a while to get through to…
Took me quite a while to get through to a service advisor as went through to Niamh (A.I)...got put through to a human , managed to book an appt for an engjneer to come out to have a look at my 4 month old Hoover washer. Happy with the service via my phone call today.
2026年9月22日
自発的なレビュー
Candy UK からの回答
Good morning Jane
Thank you for taking the time to leave your feedback.
We are pleased to hear that, despite the initial wait to speak with a service advisor, you were able to speak with a member of our team and arrange an engineer appointment for your Hoover washing machine.
We appreciate your patience and are glad you were happy with the service you received during your call today.
Thank you again for sharing your experience with us.
Kind regards
Jackie
The Candy Team
Service Centre
Once you are through to an agent, they are very polite, they organised an Engineer to visit to try and fix the issue with my tumble dryer. Can’t fault the service so far.
2026年9月21日
自発的なレビュー
Candy UK からの回答
Good morning Michael
Thank you for taking the time to leave your feedback.
We are pleased to hear that you found our advisor polite and helpful and that they were able to arrange an engineer appointment to investigate the issue with your tumble dryer.
We are glad to hear you have been happy with the service so far and hope the engineer visit provides a successful resolution.
Thank you again for sharing your experience with us.
Kind regards
Jackie
The Candy Team
AI assistant took 10 mins to decide it…
AI assistant took 10 mins to decide it couldn't help, finally got passed to a human being who was very helpful and got our problem sorted in about two mins. So five stars for him, minus several million for AI.
2026年9月21日
自発的なレビュー
Candy UK からの回答
Good morning Mr Clark
Thank you for taking the time to leave your feedback.
We are pleased to hear that once you were connected to a member of our team, they were able to assist you and resolve the issue quickly.
I am sorry to hear about your experience with our AI assistant and appreciate how frustrating it must have been to spend time going through the automated service before being connected to an advisor. We will share your feedback with the relevant team for review.
Thank you again for sharing your experience with us.
Kind regards
Jackie
The Candy Team
Just bought a candy washer drier
Just bought a candy washer drier. Absolutely awful. Doesn't dry properly. Doesn't spin properly. Had an Engineer out, waste of time. Bought on 18th August. Going tomorrow to buy a proper washing machine and tumbler drier. Wasted about £700 but cannot cope with this. Don't buy a Candy. Heartbreaking.
2026年8月20日
自発的なレビュー
Candy UK からの回答
Good morning Margaret
Thank you for taking the time to leave your feedback.
I am very sorry to hear that you have experienced issues with your Candy washer dryer and that the engineer visit did not resolve your concerns. I appreciate how frustrating and upsetting this must be, particularly given that you only purchased the appliance recently.
We would like to look into this further and understand what has happened with the appliance and the engineer visit. If you could please email your full name, address and details of your review to social.media@hoovercandy.com, we will be able to locate your account and investigate this for you.
I am sorry again for the frustration and inconvenience this has caused.
Kind regards
Jackie
The Candy Team
Awful
Awful. You ring 08083 042 779 to be greeted by AI, who takes a few mins to gain details from you. Then it goes “ops there’s been a problem, let me put you through to an assistant”, followed by “ops please call back later”. Two hours later and two days lost , plus 40 mins on hold Que, and going around in loops . Finally I get to talk to a lady, who takes SAME details I’ve just given 6 times to the AI to then be told I need to be transferred. Finally Joanne asks SAME questions all over again, heavily tries to scare you with customer fault repair costs and trying to sell £8 month warranty extra . To finally book an appointment to 6 days later. It’s taken me 5 days to get YOU to answer the phone . And I registered the warranty online which is as rubbish as it doesn’t provide a policy number for you to use online booking for repairs. Awful customer service
For reference, Neff repair reported Friday, came on Tuesday oven fixed .
Hoover you failed. Your AI is awful and is like a barrier to talk to someone. It’s not effective at all!!!!! Neither is making me talk to 3 departments or giving customer a chance to hold for operator
2026年9月15日
自発的なレビュー
Candy UK からの回答
Good morning Tracy
Thank you for taking the time to leave your detailed feedback.
I am very sorry to hear about the difficulties you experienced when trying to contact us and arrange an engineer appointment. I appreciate how frustrating it must have been to repeat your information several times, experience difficulties being transferred to an advisor and spend such a long time trying to get through to the relevant team.
I am also sorry that you found the automated service and repair booking process difficult to use. We understand how important it is for customers to be able to access support quickly when they have an issue with their appliance, and we appreciate your feedback regarding the telephone system and the information provided during the call.
We would like to look into your experience further and ensure your feedback is passed to the relevant teams. If you could please email your full name, address and details of your review to social.media@hoovercandy.com, we will be able to locate your account and investigate this for you.
I am sorry again for the frustration, inconvenience and time you have spent trying to arrange assistance.
Kind regards
Jackie
The Candy Team
Rubbish service not helpful at all
Firstly you get AI which is pointless and only adds to your anxiety when you need to speak with human
I was told to call by engineer to explain about needing replacement built in oven after 3pm called spoke with Robert who at the end of me explaining said they do not have a report as yet snd I would be emailed about what they are going to do
Tried to ask to speak to customer service as he only deals with appointments he said no as until they have report they cannot do anything so I feel totally frustrated I have appliance that does not work he did offer to book me another appointment I asked what for he said new parts do again asked why would I need new parts for brand new cooker that should have been checked before leaving factory where it’s made in end I said thank you put phone down
2026年9月14日
自発的なレビュー
Candy UK からの回答
Good morning Gloria
Thank you for taking the time to share your feedback.
I am sorry to hear about the frustration you experienced when trying to speak with our customer service team. I appreciate how disappointing and stressful it must have been to have a brand-new built-in oven that is not working and to feel that you were unable to get the information or support you needed.
I am also sorry that the automated service added to your frustration when you were trying to speak with a member of our team. We understand how important it is to be able to speak with someone when you have an issue with your appliance.
We take your comments regarding the communication and handling of your enquiry seriously and will ensure your feedback is shared with the relevant teams.
We are sorry again for the inconvenience and frustration caused.
Kind regards
Jackie
The Candy Team
Caller advised cant advise on spare…
Caller advised cant advise on spare parts. Despite being told this is advice line. Getting through almost caused me to have a breakdown
Then despite guarantee to send engineer may ocst £160 . I think the answer to that is no. I could just get someone local
2026年9月11日
自発的なレビュー
Candy UK からの回答
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Great customer service - NOT
AI - what a waste of time - “that is beyond my capabilities, I’ll transfer you to a human”.
Apparently when you delete the App it doesn’t delete the product from their system. When I asked why they couldn’t just look at the system and my account and delete the products, the answer was “it’s not that simple”.
Maybe it should be that simple 🤯
So now I have to wait for someone to call me 🤷🏼♀️
2026年9月10日
自発的なレビュー
Candy UK からの回答
Good Afternoon Judith,
We’re very sorry to hear about the experience you had when trying to manage your products through our app and automated contact service.
We understand how frustrating it must have been to receive a response from the AI assistant that it could not assist with your request, particularly when you were expecting a straightforward solution. We’re also sorry that you were then required to wait for a member of our team to contact you.
If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Team
The guy who helped me was very…
The guy who helped me was very pleasant, he knew I was panicking over my leaking washing machine and eased me got me my engineer ASAP, he was really helpful
2026年9月10日
自発的なレビュー
Candy UK からの回答
Good Afternoon Sharon,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that our advisor was able to reassure you and arrange an engineer appointment as quickly as possible. We understand how stressful it can be when your washing machine is leaking, so it’s wonderful to know that the support you received helped ease your concerns.
We’ll be sure to share your kind feedback with the advisor. Thank you for taking the time to recognise their helpful and caring service!
Kind regards,
Raeesa
Candy Team
Great conversational AI IVR, shame about the people...
Great conversational AI IVR on the way in. But that's as far as it went.
Spoke to advisor #1. He took all my details and found out that I didn't have a warranty. Which I knew. Asked me twice to join their mailing list, which I didn't want. As soon as he realised I couldn't have an extended warranty sold to me, he passed me off to "another specialist who could help me"...
Advisor #2 sounded very far away (quite quiet, despite assuring me that his mic was very close to his face). I explained my issue and he went away to speak to a colleague. He put me on hold. The hold timed out (or he dumped the call...) so I went back into the general queue again.
Advisor #3 again tried to take my details and sign me up to the mailing list (I declined for the third time today). I explained to her I just had some questions about a spare part in the online store. She listened very patiently before telling me I had to send an email. I explained that I'd prefer to speak to someone... She said it wasn't possible because it's "all automated now".
30 mins wasted just to have to send an email because hoover, apparently, only care if they can sell you a warranty.
Still, great conversational AI IVR on the way in...
2026年9月9日
自発的なレビュー
Candy UK からの回答
Good Afternoon David
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Don't buy Candy appliances
Don't buy Candy appliances. No need for explanations. Don't just buy . I wish I could have read reviews before I bought the washing machine.
2026年9月9日
自発的なレビュー
Candy UK からの回答
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Take the A.I off
Take the A.I off. Very unhelpful.Had to do it multiple time just to talk to someone.
2026年9月8日
自発的なレビュー
Candy UK からの回答
Good afternoon Ryan,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our automated service was frustrating. We understand how inconvenient it is to be asked for the same information multiple times, and we appreciate you bringing this to our attention.
Your comments will be shared with the relevant teams as we continue to improve our customer experience.
If you would like us to review your experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Tara
The Hoover Candy Team
I just wanted to speak to a service engineer
I just wanted to speak to a service technician regarding a possible fault with my Fridge freezer. 40 minutes later I was still on the phone talking to robots who were as much help as a fart in a colander!
Useless experience and time I can never get back. What is this retail robotic world coming to. Bring back humans. We created you and Ai
2026年9月8日
自発的なレビュー
Candy UK からの回答
Good afternoon Andrew,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our automated service was frustrating. We understand how inconvenient it is to be asked for the same information multiple times, and we appreciate you bringing this to our attention.
Your comments will be shared with the relevant teams as we continue to improve our customer experience.
If you would like us to review your experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Tara
The Hoover Candy Team
Don't buy Candy
Absolutely terrible machine and NO warranty back-up at all. I purchased the washing machine on 25th August 2025. On 15th August 2026 it broke down, scraping in within the 12 month warranty. Called Candy who said that they would send an engineer on 27th August (2 weeks later!) On 27th August I had two text conversations and one phone call and the engineer did not turn up. A new appointment was made for 7th September and the engineer did not turn up so I emailed them twice with no reply so phoned them again. Very polite and helpful person told me that the appointment had been moved to 15th September but nobody bothered to tell me.
So now I will be without a rubbish washing machine for a month IF he bothers to turn up again!!
2026年9月7日
自発的なレビュー
Candy UK からの回答
Good Afternoon Martin,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Don't buy Candy appliances!
Don't buy Candy appliances!! Bought a washing machine from currys in April, found a loose nut in the drum after a normal washing cycle. contact Candy cs to be told to wait until next Friday before someone can come and have a look at the washing machine and told to go to a laundrette, i am disabled it's not that easy for me, Currys and Candy playing games saying they can't give each other an uplift number to just have it replaced, absolutely useless! I have contacted citizens advice to find out how i can take this further, its disgraceful
2026年9月6日
自発的なレビュー
Candy UK からの回答
Good Afternoon Pam,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Illegal.
Metal part that the door attaches to has broken after less than a year. Phoned customer services and have been refused the new part because we’ve “had it too long”. Bought Nov 21st 2025. This goes against my statutory rights as a consumer.
2026年9月2日
自発的なレビュー
Candy UK からの回答
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Totally frustrated re spare parts and costs
About 18mths ago bought a Candy Fridge Freezer (model CBBMT 18EK). On two plastic drawer fronts the retaining lugs cracked and the fronts fell off. Tried to replace but our Model number wasn't recognised on any spares website - even Candy's own! Contacted Candy customer services. Call handler located the required parts on her computer - they were listed as Hoover parts - naturally. She could have the replacements despatched right away if we had an extended warranty, but we didn't. She was unable to take payment for the parts. We were put through to the Extended Warranties Dept and told a warranty would cost us £19.99 p.m (£240 pa) - fridge/freezer cost £370. I declined the warranty the operater supplied me two relevant part numbers. Two plastic drawer replacements would cost £114. Would have to buy the complete drawers as the fronts could not be bought separately, notwithstanding that they clearly clip onto the drawers, the user manual clearly shows them as separate parts with manual ref numbers. Also such drawer fronts are widely available to buy for virtually every other fridge freezer on the market including Candy - but not our model. Bottom line can't buy replacement drawer fronts - just the entire drawers for £114. After a 40minute call left feeling totally frustrated and an attempt rip off, would not buy another Candy product after this experience. Only giving one star for the decent, pleasant call handlers.
Late review due to repeated failure of website at Candy.
2026年8月28日
自発的なレビュー
Candy UK からの回答
Good Afternoon,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know
Kind Regards
Tara
The Haier Team
Negative
Negative
I bought candy washing machine on 13/07/2026
In a few washes it’s making so much noise and moves too much
It’s so scary .i have a child under 5 ,she gets scared.i called customer service to report this issue.and was surprised that he said recall £80 and there’s a fault £160 which confused me..what’s the point of the warranty and extended warranty if its not in your favor .
Recall £80
And if there’s a fault £160 what’s the point purchasing a £269 washing machine
Extremely poor
This is the first time bought Candy and the last
2026年7月21日
自発的なレビュー
Candy UK からの回答
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
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