Pointless AI BOT, waste of time, delay tactic before human interaction! Once through to someone who empathises, then it’s fine. However thanks to be told the next appointment is a week away, is not g... もっと見る
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Ai operator, asks every thing twice, then repeats questions to which information already given.. Then eventually they can't help you.. Put through to a human.. Who also is vague and non committal abou... もっと見る
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We have had cover on our machine since day 1 of purchase Engineer came Monday said he fixed it all good to go my wife did one wash oops broke same problem came back the next day said it was a bad... もっと見る
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Spent over an hour on the WhatsApp chat just trying to cancel an engineer visit. Called instead and the AI that answers kept looping and repeating themselves! When I eventually got through to a lady s... もっと見る
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企業情報
当該企業による記述
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
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1.8
期待以下
4488件のレビュー
最近のレビュー依頼の記録はありません
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First point of contact x very helpful…
First point of contact x very helpful person on other end knew what to do and really helpful
2026年8月30日
自発的なレビュー
Candy UK からの回答
Good morning Andy
Thank you for your lovely review. We’re really pleased to hear that your first point of contact was helpful, knowledgeable and able to resolve your query.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind feedback on to the team.
Kind regards
Jackie
The Candy Team
I am very dissapointed with candy…
I am very dissapointed with candy washing machine customer services, I was supposed to have 1 door for my washing machine, that brooke instead og sending 1, they send 10, I have been calling every week for them to collect the remaining 9boxes which has been a problem, I am stuck with 9 washing machine doors and I have a toodler who can't play properly becuase its taking space, I had to put it in my front door which my housing association has told me to remove it. I tried to speak to them and the phone cut off half way ans now I don't know what to do
2026年8月28日
自発的なレビュー
Candy UK からの回答
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
The AI that answers the phone is…
The AI that answers the phone is completely useless, just adds a pointless and frustrating delay as it doesn’t understand what you say to it. Going straight to a human would be much better as everything got done when I finally got through to someone
2026年8月28日
自発的なレビュー
Candy UK からの回答
Good Afternoon Jonathan,
Thank you for sharing your feedback. We’re sorry to hear that you found the automated system frustrating and that it caused unnecessary delays when you were trying to get assistance.
We’re pleased to hear that once you were connected with a member of our team, your query was handled and everything was resolved. We appreciate your feedback regarding the automated service and will ensure your comments are shared with the relevant team as we continue to look at ways to improve the customer experience.
Thank you again for taking the time to share your experience.
Kind regards,
Raeesa
Candy Team
Came to fix washing machine after…
Came to fix washing machine after waiting 7 days and being told the pump was not running. Did not bring replacement pump so have to wait another 7 days for pump
2026年8月28日
自発的なレビュー
Candy UK からの回答
Good Afternoon Neil,
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for the engineer visit, only to find that the required pump was not available and that a further wait is now necessary. We’re sorry that the repair could not be completed during the initial visit.
We would like the opportunity to review the repair and appointment details to see how we can assist further. If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Team
Pas de remboursement suite retour produit
Après une livraison d'un produit défectueux, l'article a été renvoyé dans les temps il y a plus d'un mois afin d'obtenir le remboursement. Depuis, aucune nouvelle du SAV malgré plusieurs formulaires complétés sur leur site (pas de possibilité de les joindre par téléphone).
Service client lamentable, je ne recommanderai plus auprès de cette enseigne.
En l'absence de remboursement, j'engagerai des poursuites avec le support de mon assistance juridique.
EVIDEMEMNT JE DECONSEILLE FORTEMENT.
2026年8月27日
自発的なレビュー
Candy UK からの回答
Good Afternoon Kevin,
We’re very sorry to hear about your experience and the frustration caused by the delay in receiving your refund.
Please be advised that we are the UK Services Team and are only able to assist with appliances and service enquiries within the UK and Ireland. As your review relates to a purchase and return outside our service area, we would kindly recommend contacting the local Hoover/Candy services team in your country, who will be best placed to assist with your refund enquiry.
We sincerely apologise that we are unable to assist you directly and hope your matter can be resolved with the relevant local team as soon as possible.
Kind regards,
Raeesa
Candy Team
Very disappointed
Very disappointed, received a new dryer 26/08/2026, tried to do a dry and within the first dry, received an e21 code, which is to do with a heating system fault or a temperature sensor issue. The dryer usually stops working or fails to produce warm air. Not been funny but how can this happen on the first day of purchase, surely they test the appliances after been made
2026年8月26日
自発的なレビュー
Candy UK からの回答
Good Afternoon Drew,
We’re very sorry to hear about the issue you experienced with your new tumble dryer, especially having received it recently. We completely understand how disappointing and frustrating this must be with a brand-new appliance.
We appreciate your concerns about how this could happen with a new appliance. While our appliances undergo quality checks during the manufacturing process, unfortunately, faults can occasionally occur.
We would like the opportunity to help resolve this for you. If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Team
My Candy Smart integral washing machine is such a disappointment.
My Candy Smart integral washing machine was purchased in 2023 , three years later it has stopped working. The whole circuit/display unit has to be replaced and after paying a call out fee was quoted £280 for repair. I have taken great care of my machine, using it only about twice a week, wiping the drum and seal after every wash and leaving door open to dry seal. what a waste of my time. in my opinion, Candy washing machines are definitely not worth the money. While I have enjoyed using this machine, which had all the programmes i wanted, after nearly 60 years of owning a washing machine, it is such a disappointment that this brand has such a short life span.
2026年8月25日
自発的なレビュー
Candy UK からの回答
Good Morning Margaret,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with our engineer charges and understand your concerns regarding the cost of the repair.
Our charges are in line with those of other major white goods manufacturers. We also provide a 10-year parts guarantee, meaning eligible parts are covered for up to 10 years. The call-out and labour charges become payable after the first year of the manufacturer’s warranty.
We also have alternative payment options available, with added incentives, to help our customers manage unexpected repair costs.
If you would still like to discuss your experience with us, please don’t hesitate to get in touch. We would be happy to listen and assist wherever we can.
Kind regards,
Raeesa
Candy Team
Brand-new products faulty from new.
Purchased a Candy CCT3L517EWK fridge freezer, arrived today :)
The door seals on both doors are messed up in the corners, one is folded over itself, and in the other corner, the metal door is dented inwards squishing and twisting the door seal :)
This isn't cosmetic damage, but speaking of cosmetic damage, there are paint chips on the front and the side :) nice.
But whatever, let's see if it works. After letting it stand for a few hours (as you should after moving any fridge/freezer) and plugging it in, I can hear the compressor run - great :)
So I come back two hours later - compressor still running - makes sense, has to cool the empty refrigerator down from room temperature.
So I open the fridge door to check the progress - room temperature :) okay
So I open the freezer door to check the progress.. room temperature.
So I put my hand everywhere on the back/side/top (where the coil might be that throws away heat) to feel if it's warm. No.
Brand-new fridge freezer, faulty seals, dented door from the factory, and it's completely broken :)
Very nice, good job you guys :) love you, oh also, you can have this back btw, oh also, you owe me compensation for the time wasted, I will be in touch.
2026年8月25日
自発的なレビュー
Candy UK からの回答
Good Afternoon Chris,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
It had a great customer service advisor…
It had a great customer service advisor who deal with my repair efficiently.
2026年8月24日
自発的なレビュー
Candy UK からの回答
Good Morning,
Thank you for your review! We are very glad to hear you are happy with the service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
Candy UK からの回答
Good Afternoon,
Thank you for your 5-star review!
We’re delighted to hear that you found our team helpful and appreciate you taking the time to share your positive feedback with us.
Kind regards,
Raeesa
Hoover Candy Team
While on the phone the operator was so…
While on the phone the operator was so helpful and made my understand with no issues or concerns and answered my questions before I had to ask
Well recommended
2026年8月24日
自発的なレビュー
Candy UK からの回答
Good Afternoon William,
Thank you for your 5-star review!
We really appreciate you taking the time to leave us such a positive rating. Your feedback means a great deal to our team.
Kind regards,
Raeesa
Hoover Candy Team
Worst tumble dryer I've ever brought
I purchased a Candy GDL 8N1-80 Heat Pump Tumble Dryer and even with nothing but two bed sheets it takes over 5 hours to dry. Clothes come out damper than when they went in. I've had this dryer for less than year and i have had to another brand already, I would never buy this dryer again. It's by far the worst timble dryer I've ever brought.
2026年3月10日
自発的なレビュー
Candy UK からの回答
Good Afternoon Samantha,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with your Candy tumble dryer and understand how disappointing it must be to find that the appliance is not performing as expected, particularly when you have had to purchase another dryer as a result.
We would like the opportunity to look into this further and understand what may have caused the drying issues you have experienced. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Wouldn't recommend Any Candy products
Wouldn't recommend Any Candy products
Very poor reliable. Purchase a new tumble dryer 3 years ago. I that timescale, been replaced and repaired twice . Broken down again.
Candy wanted £167 upfront to book engineer. Even we under warranty. Which is supposedly be for 10 years ..
2026年8月22日
自発的なレビュー
Candy UK からの回答
Good Afternoon Paul,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with your Candy tumble dryer and understand how frustrating it must be to have experienced repeated issues with the appliance.
We also appreciate your concerns regarding the repair charge and the 10-year parts guarantee. We would like to clarify that the 10-year guarantee relates to parts coverage and does not provide 10 years of free repair visits or labour. We appreciate that the terms of the guarantee may not have been clear and apologise for any confusion this may have caused.
Should you wish to proceed with the repair, please contact us directly to discuss the available repair options.
Kind regards,
Raeesa
Hoover Candy Team
Absolute waste of money..
Absolute waste of money... Washing machine developed a leak that we didn't know about (it must have been ongoing for weeks, if not months) and only found out after lifting the old flooring in the kitchen to put new flooring in. It had soaked through the laminate joint, underlay and base boards and if we hadn't changed flooring, could have been disastrous.
Explained this to the agent who said it's a week outside of warranty period so nothing they can do unless we pay £160 odd quid to have someone come out and repair it, or pay 20 quid a month for a fkn care plan that we are tied into for 12 months...
Explained the fact it has obviously been faulty well before the warranty period and they couldn't care less. Just wanted the money. Declined and will buy another brand washing machine going forward (along with all other appliances we had that were candy). Absolutely shocking experience.
EDIT: In response to your reply candy, I'm well aware of the repair option that are of ridiculous pricing. I clearly stated in my original review that I was aware of them and even outlined their costs... Which is stated I wouldn't be paying. Your response showed even further how little you care as you've clearly not bothered to even read my review 😂 then stated something I've already mentioned. Bravo and thank you for proving my point
2026年8月22日
自発的なレビュー
Candy UK からの回答
Good Afternoon Antonio,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the leak and the damage you have described. We completely understand how concerning and frustrating this must have been, particularly as the issue was only discovered when you were replacing the flooring.
We are also sorry to hear that you were disappointed with the support provided when contacting us. We appreciate your concerns regarding the timing of the warranty expiry and understand why you feel the issue may have developed before the warranty ended.
While our standard manufacturer’s warranty does have a specified coverage period, we do offer repair options for appliances that are outside of warranty. Should you wish to discuss the available options in more detail, please contact us directly, and we will be happy to assist you further.
Thank you for your understanding.
Kind regards,
Raeesa
Hoover Candy Team
Faulty washing machine after 4 months…
Faulty washing machine after 4 months .. tried to book a repair ..
All he was interested in ,was just trying to sell me upgrade warranty .
Then trying to say that if our fitter can find nothing wrong it's a £160 charge .you can all ready sence whats going to happen when repair man comes out .,but take out this policy and that's all covered .. I put the phone down in the end .
2026年8月21日
自発的なレビュー
Candy UK からの回答
Good afternoon Robin
I’m really sorry to hear about your experience. We understand how frustrating it must have been to contact us about a washing machine that is only a few months old and feel that you were being pushed towards an additional warranty rather than getting help with the reported fault.
We’re also sorry that the information regarding potential charges left you feeling concerned about the engineer visit. Our aim is always to make the warranty terms and any applicable charges clear before an appointment is arranged.
We appreciate you taking the time to share your experience and apologise that we didn’t provide the level of service you expected.
Kind regards
Jackie
The Candy Team
Straight forward no messing
Straight forward no messing, easy to arrange repairs etc with no drama. Peace of mind.
2026年8月21日
自発的なレビュー
Candy UK からの回答
Good afternoon Cheryl
Thank you for your lovely review! We’re really pleased to hear that arranging your repair was straightforward and hassle-free, and that the process gave you peace of mind.
We really appreciate you taking the time to share your experience with us.
Kind regards
Jackie
The Candy Team
Great customer service once put through…
Great customer service once put through to John at customer service. Really helpful and patient.
1 star knocked off for AI asked questions on repeat before customer service
2026年8月21日
自発的なレビュー
Candy UK からの回答
Good afternoon Sophie
Thank you for taking the time to leave your review.
I’m really pleased to hear that John was helpful, patient and able to assist you once you were connected with him. I’ll make sure your kind feedback is passed on to John.
I’m sorry, however, that you had to repeat questions when using our automated service before getting through to an advisor. I completely understand how frustrating that can be when you are simply trying to get some help.
We really appreciate your honest feedback and will share your comments with the relevant team.
Kind regards,
Jackie
The Candy Team
Don’t bother you just talk to AI!
Get connected to an AI which takes double the time to actually answer a question. Finally got through to a person then they put me on hold straight away and sat there for 10 minutes whilst it cut in and out. Rang back then got put through to another person which again hung up on me. Finally got through to another customer service lady and she helped me. Overall bogus phone line overusing AI.
2026年8月19日
自発的なレビュー
Candy UK からの回答
Good afternoon Hannah
Thank you for taking the time to leave your review.
We are very sorry to hear about the difficulties you experienced when trying to reach our customer service team. We understand how frustrating it must have been to be disconnected and have to call back several times before getting the assistance you needed.
We are pleased to hear that you were eventually able to speak with an advisor who was able to help you. We appreciate your feedback regarding our automated service and the issues you experienced, and we will ensure your comments are shared with the relevant team.
We apologise again for the inconvenience caused and thank you for your patience.
Kind regards,
Jackie
The Candy Team
No timeline on repairs after engineer broke appliance
Many of the actual agents were great. But the systems and procedures they have to follow are truly awful, combined with an infuriating AI assistant that starts every call. Even after an engineer broke the appliance even more than it already was, going from inconvenien to literally won't turn on, just met with, it's still in the 21 day period to be fixed, while also being given zero timeline on the repair because they are unable to track parts they order.
2026年8月19日
自発的なレビュー
Candy UK からの回答
Good afternoon James
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced throughout the repair process. We understand how frustrating it must have been to experience further issues with your appliance following the engineer's visit, as well as the uncertainty around the availability and delivery of the required parts.
We are pleased to hear that the advisors you spoke with were helpful, although we appreciate your comments regarding the systems, procedures and automated service. We will ensure your feedback is shared with the relevant teams, as we are always looking for ways to improve the customer experience.
We apologise for the inconvenience and frustration this situation has caused and appreciate your patience while your repair is being progressed.
Kind regards,
Jackie
The Candy Team
Very helpful and understanding
Very helpful and understanding. Hopefully my issue will be solved
2026年8月20日
自発的なレビュー
Candy UK からの回答
Good afternoon Jenny
Thank you for taking the time to leave your review.
We are pleased to hear that you found our advisor helpful and understanding. We hope that the steps provided will resolve your issue and appreciate your patience while this is being addressed.
Kind regards,
Jackie
The Candy Team
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