Pointless AI BOT, waste of time, delay tactic before human interaction! Once through to someone who empathises, then it’s fine. However thanks to be told the next appointment is a week away, is not g... もっと見る
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レビュアーのコメントを見てみましょう
Ai operator, asks every thing twice, then repeats questions to which information already given.. Then eventually they can't help you.. Put through to a human.. Who also is vague and non committal abou... もっと見る
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We have had cover on our machine since day 1 of purchase Engineer came Monday said he fixed it all good to go my wife did one wash oops broke same problem came back the next day said it was a bad... もっと見る
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Spent over an hour on the WhatsApp chat just trying to cancel an engineer visit. Called instead and the AI that answers kept looping and repeating themselves! When I eventually got through to a lady s... もっと見る
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企業情報
当該企業による記述
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
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1.8
期待以下
4488件のレビュー
最近のレビュー依頼の記録はありません
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Whole process was very efficient.
2026年7月27日
自発的なレビュー
Candy UK からの回答
Good Afternoon Alan,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the whole process to be efficient. Providing a smooth and straightforward experience for our customers is something we strive for, so it's wonderful to know we met your expectations.
We really appreciate your kind feedback and thank you for choosing Hoover Candy Group.
Kind regards,
Raeesa
Candy Team
Once you finally get past the robot and…
Once you finally get past the robot and have waited for 15 mins the person on the phone was very helpful
2026年7月26日
自発的なレビュー
Candy UK からの回答
Good Morning Nigel,
Thank you for taking the time to leave us a review.
We're pleased to hear that, once you were connected, our advisor was able to provide helpful assistance. Your kind comments about our colleague are greatly appreciated.
We're sorry to learn that reaching us was frustrating and that you experienced delays getting through our automated system. We understand how important it is to access support quickly, and your feedback will be shared with the relevant team as we continue to review and improve our customer experience.
Thank you again for your feedback, and we appreciate your support.
Kind regards,
Raeesa
Candy Team
I will never buy a Candy appliance…
I will never buy a Candy appliance again. My Candy Smart tumble dryer suffered a major electrical/motor failure just over two years after buying it—producing a loud, continuous electrical hum that is a clear safety hazard.
When I phoned Candy’s customer service expecting basic support or assistance with spare parts, the call was a complete joke. Instead of actually helping or addressing the fault, the agent treated the call purely as an opportunity to aggressively push a paid monthly "care plan" on me. They completely refused to send replacement parts or offer a reasonable solution unless I agreed to sign up for an expensive monthly subscription.
Candy’s products are clearly not built to last, and their "customer support" is nothing more than an outsourced sales pitch disguised as helpline assistance.
Avoid this brand if you value build quality or decent customer service. Absolute rubbish.
2026年7月24日
自発的なレビュー
Candy UK からの回答
Good afternoon, Tom.b
Thank you for taking the time to leave your review.
We are sorry to hear about your experience with your Candy tumble dryer and understand your concerns regarding the fault reported and the support provided when you contacted our Customer Service Team.
We would like to clarify that once the manufacturer’s labour warranty has expired, engineer attendance and repair labour charges may apply. The 10-year parts guarantee covers eligible replacement parts only, when fitted by a Candy authorised engineer.
The additional care plan options are offered as an alternative way of obtaining ongoing cover, but we are sorry if you felt this was the only solution presented to you or that the conversation did not meet your expectations.
We appreciate your feedback regarding your experience and will share your comments with the relevant teams.
Kind regards
Fiona
The Hoover Candy Team.
very poor service
very poor service, advertise a 10 year parts warranty on their machines and then say you have to pay for labour and only give you two options : 1) Pay £160 for repair without even confirming the fault or if they can fix it and said they can give u £80 back if they can't fix it or 2) take out insurance for over £21.00 a month tied in for 12 months. overall very misleading advertising.
2026年7月23日
自発的なレビュー
Candy UK からの回答
Good afternoon
Thank you for contacting us and brining your concerns to our attention.
If you would please contact us directly on social.media@haier-europe.com we would be able to look into this matter for you directly and work toward a resolution for you.
Kind regards,
Candy Team.
Called the repair centre and the guy on…
Called the repair centre and the guy on the phone was very helpful.
2026年7月21日
自発的なレビュー
Candy UK からの回答
Good morning, Mrs C MACKERNESS
Thank you for taking the time to leave your review.
We are pleased to hear that you found our Customer Service Team helpful and that your experience with our repair centre was positive.
Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team.
Kind regards,
Fiona
The Hoover Candy Team.
Service client inexistant : priez pour ne pas avoir de problème
- Aucun retour de votre service commercial, suite à ma question pourtant simple, malgrès plusieurs relances.
-Zéro suivi ni contrôle de la qualité concernant la livraison.
En conclusion celà reflète d'un manque total de professionnalisme et de respect envers le client qui est tout simplement honteux,
2026年7月3日
自発的なレビュー
Candy UK からの回答
Good morning, Benjamin DEVOS
We're sorry to read about your experience and understand how frustrating this situation must have been.
Please note that we are the UK and Ireland customer service team and are unable to access or assist with cases being handled by our colleagues in other countries. We would therefore recommend contacting your local Candy customer service team, who will have access to your case and will be able to investigate the delays and discuss the next steps with you.
We hope your matter is resolved as quickly as possible.
Kind regards,
Fiona
The Hoover Candy Team.
Staw away from everything they make
Staw away from everything they make! Their warranty is useless and meaningless! They do NOT honour anything! ONE BIG SCAM
2026年7月16日
自発的なレビュー
Candy UK からの回答
Good afternoon, Manorwest Estates
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel disappointed with your experience and we would like the opportunity to review your case further.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will look into the details and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
I have to say I’m not a bit surprised…
I have to say I’m not a bit surprised to see the low rating that Candy has on trustpilot as my own experience is the same.
The products are not fit for purpose and trying to get a refund via their outlet with Argos is not forthcoming until you’ve been given the runaround on the phone between the retailer and manufacturer.
Candy claim that products are fixable when they are not and make you wait weeks before offering a new product which later also fails as the products are not fit for purpose.
I would advise anyone considering buying from Candy DONT - oh and I forgot to say that they fleeced me with signing up for their insurance as well!
I wished I had checked out the reviews before buying in the first place.
2026年7月13日
自発的なレビュー
Candy UK からの回答
Good Morning Amanda,
We're sorry to read of your experience and are disappointed to hear that you feel let down by both the product and the support you received.
We appreciate how frustrating it can be when an appliance develops a fault, particularly if it requires multiple repairs or replacements. Our aim is always to repair an appliance where possible, as this is often the quickest and most environmentally responsible solution. Where a repair is not possible, we will work towards an appropriate alternative resolution in line with the warranty terms and the outcome of the engineer's assessment.
We're also sorry to hear of your concerns regarding your insurance policy. If you have any queries about your cover, we would recommend contacting your insurance provider directly, as they will be best placed to discuss your policy with you.
If there is anything further we can assist you with regarding your appliance, please can you send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
Le sav n est pas compétent
Le sav n est pas compétent, ne suit aucun de ses dossiers. Technicien qui ne prévient pas de son refus de prendre l intervention, plusieurs déplacements d 1 second technicien qui conclus que l appareil est HS . Mais bien sûr il faut appeleze toutes les semaines voir 2 fois par semaine pour savoir où en est le dossier et les dates d intervention ! Et quand l appareil est déclaré HS. Il faut attendre 2 mois pour avoir 1 changement d appareil sauf que la livraison est annulé systématiquement et le jour meme des livraisons. ! Évidemment aucun geste commercial pour les deconvenus subis !! Marque a fuire. A ce jour rien de réglé, il faut recommander 1 appareil et... Un jour peut être l aurais je....
2026年7月13日
自発的なレビュー
Candy UK からの回答
Good Morning Pascale,
We're sorry to read about your experience and understand how frustrating this situation must have been.
Please note that we are the UK and Ireland customer service team and are unable to access or assist with cases being handled by our colleagues in other countries. We would therefore recommend contacting your local Candy customer service team, who will have access to your case and will be able to investigate the delays and discuss the next steps with you.
We hope your matter is resolved as quickly as possible.
Kind regards,
Raeesa
Candy Services
Très mauvaise expérience avec cette…
Très mauvaise expérience avec cette machine à laver. Non seulement elle est tombée en panne avant même la fin de sa période de garantie, mais en plus la réparation a duré entre 6 et 7 semaines, ce qui est totalement inacceptable.
Après cela, le service de Candy nous a appelés pour nous proposer de payer un supplément afin de bénéficier d'une extension de garantie pour les futures réparations. Cela donne vraiment l'impression qu'ils savent très bien que leurs produits tombent souvent en panne ! J'ai bien sûr refusé.
Aujourd'hui, deux ans plus tard, la porte de la machine se ferme mal et nous allons devoir acheter une nouvelle machine à laver. Nous avons passé beaucoup trop de temps et d'énergie avec ce produit.
Ce qui est encore plus décevant, c'est que ce n'était pas notre premier achat de cette marque. Nous avions déjà fait confiance à Candy.Malheureusement, cette expérience nous a totalement déçus et nous a fait perdre confiance dans la marque.
Je ne recommande absolument aucune machine de cette marque. C'est une honte !
2026年7月11日
自発的なレビュー
Candy UK からの回答
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Horrendous customer service from Micaela C
Horrendous customer service. Micaela C was extremely rude and unprofessional. Avoid.
2026年7月10日
自発的なレビュー
Candy UK からの回答
Good afternoon, Meadhbh
Thank you for sharing your feedback. We are sorry to hear that you were unhappy with the service you received and that your interaction did not meet the standard we aim to provide.
We take all feedback regarding customer service seriously and would like the opportunity to look into your concerns further. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Candy UK からの回答
Good afternoon Emeric,
Thank you for taking the time to leave a review.
Unfortunately, we are the Customer Service team for the UK and Ireland only, so we are unable to assist with enquiries relating to other regions.
We kindly recommend contacting your local Candy Service team, as they will be best placed to help you with your concerns.
Kind regards,
Raeesa
Hoover Candy Team
Poor washing machine
Had my washing machine for just over a year, 1 month out of the warranty the top weight moved causing extensive damage, not only to the machine but to my home. All I got from customer service was that "it's out of warranty" which I understand, but it is absolutely disgusting considering the amount of damage and what the washing machine cost. No recognition for the poor machinery/craftsmanship. If I could upload the photos of the damage then I would.
I haven't even finished paying the damn machine off on finance (my fault, I know but as a young mum on min wage you have to do what you have to do) and I've had to fork out for a new machine and to get my electrics looked at. I definitely do not recommend Candy and never will buy again.
2026年3月1日
自発的なレビュー
Candy UK からの回答
Good Afternoon Maire Evans,
Thank you for taking the time to share your feedback.
We are very sorry to learn of the issues you have experienced with your washing machine. We appreciate how upsetting and stressful this situation must have been.
While we understand your disappointment regarding the warranty position, we are sorry to hear that you felt your concerns were not fully acknowledged. We would like the opportunity to review your experience in more detail.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
would give them zero if i could
would give them zero if i could , the touch buttons will not work at low temperature room and if dam gets in the machine the controls go crazy , got both a dryer and a washing machine and both are not worth the money
2025年6月30日
自発的なレビュー
Candy UK からの回答
Good morning Paul
Thank you for taking the time to leave your review.
We're sorry to hear that you've experienced issues with both your washing machine and tumble dryer, and that you feel disappointed with their performance.
We'd like the opportunity to look into this further. Please email us with your full name, address, and details of your review to social.media@hoovercandy.com we will look into this and get back to you
Kind regards
Jackie
The Candy team
Je déconseille fortement cette marque
Je déconseille fortement cette marque, réfrigérateur combiné encastrable acheté il y’a 3 ans, HS en pleine canicule.
Cela est inacceptable,surtout le service après vente si l’appareil n’est plus assuré on doit payer 175€ pour une intervention et ensuite plus de nouvelles.
2026年6月26日
自発的なレビュー
Candy UK からの回答
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Been waiting for parts for my dish…
Been waiting for parts for my dish washer for nearly 3months . And when u ring them that just say parts are out of stock and have to reorder it again . Even though it’s insured they are no help either
2026年6月22日
自発的なレビュー
Candy UK からの回答
Good morning Kevin
Thank you for taking the time to leave your review.
We're sorry to hear about the delay in repairing your dishwasher and appreciate how frustrating it must be to be waiting for parts for such a long time.
We'd like to look into your case and provide an update where possible. Please email us with your full name, address, and details of your review to social.media@hoovercandy.com, and a member of our Team will be happy to investigate this further for you.
Kind regards,
Jackie
The Candy Team
Je déconseille fortement l'achat de tout appareil électroménager
Je déconseille fortement l'achat des appareils électroménagers de la marque CANDY ! 1 lave vaisselle qui est tombé en panne 3 fois les 2 premières années au cours du délai de garantie (ouf !) et à présent 1 frigo qui a 4 ans tout juste qui tombe en panne et qui s'avère être non réparable ! CANDY m'indique n'avoir aucune solution à me proposer, c'est si peu commerçant !! et moi, cliente, j'ai investis dans cet appareil pour seulement 4 ans, et aujourd'hui je dois réinvestir !! croyez moi que je vais fuir cette marque minable à jamais !! c'est Inadmissible et honteux !!!!
2026年6月17日
自発的なレビュー
Candy UK からの回答
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
lave moins de 2 ans le roulement…
lave moins de 2 ans le roulement tambour mort depuis 15 jours plus de machine le réparateur prend la machine et me dit peut être dans 15 jours le service après vente me dit ses normale il faut attendre sympas lez sav je lave mon linge a la main mdr dernier fois pour moi candy
2025年9月30日
自発的なレビュー
Candy UK からの回答
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Minable
Minable
Nous avons acheté un lave linge candy smart inverter et nous avons eu rapidement des soucis avec un message E2 qui est précisé comme un problème d'arrivée d'eau. Cela fait 2 ans que nous cherchons la source de ce problème (test de pression, vidange du circuit...). Pendant la garantie But nous a précisé la même chose : " ça vient de votre arrivée d'eau si le message est E2". Au final, dans un groupe d'échange le problème semble avoir été solutionné : c'est le fusible thermique. Bravo aux ingénieurs et à la société Candy d'avoir créé une notice d'emploi complètement erroné et donc de mentir à leurs clients pour ne pas avoir à prendre en charge de SAV. Si ça vient de chez le client plus de gestion SAV à gérer. Candy c'est vraiment une société irrespectueuse et dénoué de professionnalisme.
2026年6月14日
自発的なレビュー
Candy UK からの回答
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Bought a candy for the first time
Bought a candy for the first time, broke down twice within 8 months then became unfixable, ended up getting a new machine today, took 2 weeks to sort with no clean clothes as this was a two in one washer, guy at curry’s store said they always break down. I’m frustrated with the candy service, ai usage and lack of agents. You start a chat and then it ends and you start all over again, takes hard work to book someone to repair and when they sent him he didn’t even look at it, just ordered a part and then when it broke down again just said I’ll do a refund, didn’t even look at it properly
Worse all when I was to review the product on their official feedback as I received an email asking my opinion: , I put the same review as above which will be approved. The reason they didn’t want it published is because this is a negative review!!
2026年6月13日
自発的なレビュー
Candy UK からの回答
Good morning Vanessa
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and appreciate how frustrating it must have been to experience repeated issues with your washing machine and the service you received.
We would like the opportunity to look into your concerns further. Please email us with your full name, address, and details of your review to social.media@hoovercandy.com, and a member of our Team will investigate your case.
We are also sorry to hear about your experience with our live chat and feedback process. Your comments are important to us and will be taken on board as part of our ongoing efforts to improve our service.
Kind regards,
Jackie
The Candy team
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