Pointless AI BOT, waste of time, delay tactic before human interaction! Once through to someone who empathises, then it’s fine. However thanks to be told the next appointment is a week away, is not g... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Ai operator, asks every thing twice, then repeats questions to which information already given.. Then eventually they can't help you.. Put through to a human.. Who also is vague and non committal abou... もっと見る
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We have had cover on our machine since day 1 of purchase Engineer came Monday said he fixed it all good to go my wife did one wash oops broke same problem came back the next day said it was a bad... もっと見る
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Spent over an hour on the WhatsApp chat just trying to cancel an engineer visit. Called instead and the AI that answers kept looping and repeating themselves! When I eventually got through to a lady s... もっと見る
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企業情報
当該企業による記述
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
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1.8
期待以下
4488件のレビュー
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Shocking customer service
Shocking customer service. My fridge freezer is under warranty and the front of the salad box broke. I was told I couldn’t have a replacement unless I took out a care plan as it wasn’t an electrical or mechanical fault ! They then told me they had sent it. Several days later only the front of the salad drawer was delivered despite them saying both had been sent. Now another order has had to be placed. 4 hours on the phone so far, a care plan I didn’t want and no replacement salad drawer for one that shouldn’t have broken in the first place. Everyone very unhelpful. Don’t buy Candy !
2026年8月3日
自発的なレビュー
Candy UK からの回答
Good Afternoon Annabel Stephens,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must have been to spend so much time trying to resolve what should have been a straightforward issue, only to experience further delays and confusion regarding the replacement parts.
We're also sorry to hear that you feel the level of customer service you received did not meet your expectations. This is not the standard of service we strive to provide, and we appreciate you bringing these concerns to our attention.
We would appreciate the opportunity to investigate your case further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be happy to carry out a full investigation and work towards resolving your concerns.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Never buy a product with them.
Never buy a product with them.
After 8 month talking with costumer service and sending someone few times to repair, the product still was faulty. I got the uplift number and I when to curry's to get a new one and they told me I have to pay again the gas engineer installation. Why I should pay a new gas engineer installation when is Candy's product and Candy's fault? Basically because is a pathetic company.
2026年8月5日
自発的なレビュー
Candy UK からの回答
Good afternoon
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience and appreciate how frustrating this situation has been.
When an uplift is authorised, it allows the retailer to provide a replacement appliance or an alternative resolution. Any installation services, including gas installation charges, are arranged by the retailer and are separate from the manufacturer's warranty. As the manufacturer, we are unable to authorise or reimburse installation charges applied by the retailer.
If you would like us to review your case further, please email us at social.media@hoovercandy.com with your full name, address, and details of your review. We will be happy to look into this with you.
Kind regards,
Jackie
The Candy Team
Peor compra de mi vida
Pésima empresa, nada sería y no respeta los acuerdos y derechos de los europeos.
Compre una nevera y a la semana la cancelaron unilateralmente y solo me avisaron cuando yo hice el reclamo por lo que no me llegaba.
Luego volví a comprar otro modelo (por una oferta) pero desde el 15 de julio que hice la compra y no me la entregaron. No tienen número de contacto para hablar y los mail no te responden. Empresa muy poco seria y 0 respeto por las leyes. Lo barato sale caro! Gracias a ellos estoy hace 1 mes sin nevera.
2026年7月15日
自発的なレビュー
Candy UK からの回答
Good afternoon Valentina
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Had a very positive experience with…
Had a very positive experience with customer service once I'd got passed AI. The member of staff took the time to help me find the correct filter and pump for my washing machine and was friendly and professional throughout the call. I've had the machine for 10 years with no issues until the filter so can't complain about the quality of the product.
2026年8月3日
自発的なレビュー
Candy UK からの回答
Good afternoon, Janine
Thank you for taking the time to leave your review.
We are delighted to hear that you had a positive experience with our customer service team. It is great to know that, once you reached an advisor, they took the time to help you find the correct filter and pump for your washing machine and provided friendly and professional service throughout your call.
We also appreciate your comments regarding the quality of your washing machine and are pleased to hear that it has given you 10 years of reliable service.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
What a horrendous experience
What a horrendous experience! 15 minutes talking to AI. Spelling my name 4 times and then put me though to someone who was about as much use. Tried explaining that I had changed my phone and couldn't log into the app. It was using my old email. She didn't listen to the fact I couldn't log in so still in the same predicament! Still can't log into the app to change said email!
2026年8月3日
自発的なレビュー
Candy UK からの回答
Good afternoon, Mr Russell Coupe
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused while trying to access your app account.
We understand how disappointing it must have been to spend time providing your details to our automated service, only to find that your issue remained unresolved after speaking with an advisor. We also appreciate how frustrating it is when you are unable to access the app because it is linked to an old email address.
We would like the opportunity to investigate this further and help resolve the issue. Please email your full name, contact details, your current and previous email addresses (where possible), and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Fixed candy Dryer fault code E21 less…
Fixed candy Dryer fault code E21 less then 5 months later the due to fix yet again.
I dont know which is worse Candy or repairs team
2026年8月3日
自発的なレビュー
Candy UK からの回答
Good afternoon, NR
Thank you for taking the time to leave your review.
We are sorry to hear that you have experienced a further issue with your Candy dryer and understand how frustrating it must be to have the same fault reoccur after a previous repair.
We appreciate your disappointment and would like the opportunity to review your repair history and investigate this further.
Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will be happy to look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Customer service ok, product not so good
My experience with the customer service agent was fairly positive. But I’m not happy about needing to call them again when they were out last week to fix the same problem. I’m also not happy about having to wait til Friday considering my washer dryer isn’t working at all,
2026年8月3日
自発的なレビュー
Candy UK からの回答
Good afternoon, Janette
Thank you for taking the time to leave your review.
We are pleased to hear that you had a positive experience with our customer service advisor. However, we are sorry to hear that the issue with your washer dryer has reoccurred following the recent repair.
We understand how frustrating it is to be without a working appliance, particularly when you are waiting for a further engineer appointment. We appreciate your disappointment and apologise for the inconvenience this has caused.
We would like the opportunity to review your repair history and assist you further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
Woman on the phone was so rude
Woman on the phone was so rude. Washing machine is brand new and broken and she said she wouldn’t send someone out. When I said she had to she said okay but if it’s not broken you have to pay for it. I said that’s fine how much and she refused to tell me. Awful service.
2026年8月2日
自発的なレビュー
Candy UK からの回答
Good afternoon, Holly Bourne
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise that you felt the advisor was rude during your call. This is not the level of customer service we aim to provide.
We also understand your frustration that your washing machine is brand new and required a service visit. We are sorry if the information provided regarding a potential charge if no manufacturing fault was found was not explained clearly.
We would like the opportunity to investigate your concerns further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Avoid at all costs
A £350 appliance should last more than 2.5 years. Bought a condenser dryer, but unfortunately it was from Hoover. Ten year parts guarantee, but you have to shell out to get anyone to come take a look - £160 to get the engineer visit, with no guarantee of a fix, or £19.99 a month for a year.
You can get a new machine for not much more than that, which is what I've done now. Thankfully it's not a Candy / Hoover as I'm not taking that risk again.
The Hoover engineer costs make it just not worth a ten year parts guarantee.
2026年8月1日
自発的なレビュー
Candy UK からの回答
Good afternoon, Matt
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience and understand your frustration regarding the repair options available once the manufacturer's warranty has expired.
We appreciate your comments regarding the 10-year parts guarantee. This covers eligible replacement parts only, when fitted by an authorised Hoover engineer, and labour costs or engineer attendance are not included once the manufacturer's warranty period has ended.
We are sorry that the available out-of-warranty options did not meet your expectations. Your feedback regarding repair costs and the value of the parts guarantee has been noted and will be shared with the relevant teams.
Kind regards,
Fiona
The Hoover Candy Team
Too long winded
Went all through the AI process then had to go through it all again with a customer service rep. Then call got disconnected. No call back yet they had all my details. Too long and hot helpful
2026年8月1日
自発的なレビュー
Candy UK からの回答
Good afternoon, Sara Cooper
Thank you for taking the time to leave your review.
We are sorry to hear about the difficulties you experienced when trying to contact us and apologise for the frustration caused by having to repeat your information during the process.
We understand how disappointing it must have been to be disconnected after speaking with an advisor, especially after you had already provided your details and were expecting further assistance.
We appreciate your feedback regarding the customer journey and will share your comments with the relevant teams as we continue to review and improve our service.
We would like the opportunity to investigate your concerns further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Fantastic service
I got customer service on the phone I have never had a experience like it gave part no the lady found it my part is on its way I will definitely BUY another candy machine just needed a plastic drawer fantastic service thank you
2026年7月31日
自発的なレビュー
Candy UK からの回答
Good afternoon, Chris Mcdermott
Thank you for taking the time to leave your review.
We are delighted to hear about your positive experience with our customer service team.
It is great to know that the advisor was able to help you identify the correct part quickly and arrange for this to be sent out. We appreciate your kind comments regarding the service you received and are pleased that we could assist with your replacement drawer.
Thank you for choosing Candy, and we look forward to supporting you again in the future.
Kind regards,
Fiona
The Hoover Candy Team
Called to get help as the WiFi not…
Called to get help as the WiFi not connecting to mobile fone, nothing happens when it’s pressed for 3 secs! Told someone call me over a week and they never, so called again and told they don’t do calls only emails, told someone email me last weekend still no email, the service is shocking and staff not helpful at all, I won’t be buying another product form Hoover/candy the way they treat customers is awful! So you can’t actually talk to anyone on call to help you with the product you purchased, be very weary, the WiFi help I was told would be done by email but the thing is I’m good wae this stuff and it’s the button that’s not working so Hoover get back to me asap!!
2026年7月22日
自発的なレビュー
Candy UK からの回答
Good afternoon, Catriona Tole
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused while trying to obtain support for the Wi-Fi connection issue with your appliance.
We understand how disappointing it must have been not to receive the callback and email you were expecting, particularly after contacting us more than once. We also appreciate your concerns regarding the level of support you received.
We would like the opportunity to investigate this further and ensure your enquiry is reviewed. Please email your full name, address, contact details, appliance model number, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Terrible service they haven't got a…
Terrible service they haven't got a clue trying to get washing machine sorted they haven't got a clue
2026年7月28日
自発的なレビュー
Candy UK からの回答
Good morning Greg
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with the service you have received and understand your frustration.
We would like the opportunity to investigate your experience further. Please email us at social.media@hoovercandy.com with your full name, address and details of your review, and a member of our team will look into this for you.
Kind regards,
Jackie
The Candy Team
Horrendous customer service. Avoid at all costs
Purchased a tumble dryer in 2021 and less than 5 years later the plastic hinge for the door broke - a £20 spare part.
The replacement part is no longer manufactured and so cannot be purchased through either hoover/candy’s official spare parts company or third parts suppliers (though still advertised as though it is available) rendering the tumble dryer unusable.
After spending two days confirming the above through numerous emails and phone calls the result was “we’ve done all we can and the matter is at a close”
I am disgusted by the outcome and lack of accountability
Hoover/Candy are still selling this product
I will never purchase a product from them again and recommend anyone thinking of a Hoover/Candy product to reconsider
2026年7月29日
自発的なレビュー
Candy UK からの回答
Good morning Andrew
Thank you for taking the time to leave your review.
We are sorry to hear of your disappointment and appreciate how frustrating this situation has been.
We understand your concerns regarding the availability of the replacement door hinge. Unfortunately, if a part has been discontinued and is no longer available , we are unable to supply it. We appreciate that this is not the outcome you were hoping for and apologise for the inconvenience this has caused.
We also regret that your experience when contacting our customer service team did not meet your expectations. Your feedback is important to us and will be shared with the relevant teams for review.
Thank you again for taking the time to share your experience.
Kind regards,
Jackie
The Candy Team
Utterly dreadful
Utterly dreadful. Washing machine needs repair after only 3 years, trying to get a price for the repair I had give my details just to get a price. Apparently they had to pull up my account (only reason I have an account is because my tumble dryer has had two recalls for safety). After a frustrating AI experience the call centre person was worse and was appallingly rude. Only two options were £160 repair (not guaranteed) or £19.99 a month for a year. When the washing machine works it's dreadful, leaving brown streaks on everything unless I use the cottons cycle. AVOID AVOID AVOID
2026年7月27日
自発的なレビュー
Candy UK からの回答
Good Afternoon SK,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must be to experience a fault with your washing machine, particularly after only three years, and we're sorry to hear that you found the process of contacting us and discussing your repair options so frustrating.
We're also sorry to learn of your concerns regarding the performance of your washing machine and the level of customer service you received. This is not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention.
We would appreciate the opportunity to investigate your concerns further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this matter for you.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
always had quality products over the…
always had quality products over the year and they seem to last a long time i have had fridges washing machings hovers always quality my last being another hover my old one lasted about 6 years and got well used i do rate very high this company well done hover quality always thank you
2026年7月29日
自発的なレビュー
Candy UK からの回答
Good Afternoon Bob Fuller,
Thank you so much for your wonderful review!
We're delighted to hear that you've trusted Hoover for so many years and that you've consistently been pleased with the quality and longevity of our products. It's fantastic to know that you've owned several of our appliances over the years and that your previous vacuum cleaner gave you around six years of reliable service before choosing another Hoover.
Your continued loyalty and kind words mean a great deal to us. Thank you for choosing Hoover, and we hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Shocking service would never buy a…
Shocking service would never buy a Hoover or Candy product again.
2026年7月28日
自発的なレビュー
Candy UK からの回答
Good Afternoon Lorna,
Thank you for taking the time to leave your review.
We are very sorry to hear that you have been left with such a negative impression of our products and service. This is certainly not the experience we want our customers to have.
We would appreciate the opportunity to understand what happened and see if there is anything we can do to help. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
How bad can it be?
Half of my like wasted on a very irritating bot. "Can I take your name 1 last time?" Just infuriating. And eventually you get through to human who has no idea if the details you gave the bot 7 times already. It doesn't work. You probably like to manage queue lengths but instead you will lose good will. Last cheap Candy appliance I will ever buy.
2026年7月27日
自発的なレビュー
Candy UK からの回答
Good Afternoon Brian,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience with our automated phone service. We appreciate how frustrating it must have been to repeatedly provide the same information, only to feel that it had not been passed on when you were connected to an advisor. This is not the experience we want for our customers.
Your comments regarding our automated system are important to us, and we will ensure they are shared with the relevant team as we continue to review and improve our customer journey.
We are also sorry to learn that this experience has left you feeling disappointed with our brand. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
Hoover fridge freezer - faulty fridge
I bought a Hoover fridge freezer, the freezer works well, the fridge is simply not being a fridge no matter which number you have it on or how much you try to convince it to get colder.
Took three attempts to get past the AI assistant, despite asking to speak to a human.
The system failed repeatedly and you had to go through the farcical steps each time… complete with fake typing in every pause in it speaking, absolutely ridiculous as it tells you it is an automated assistant!!
Then you get through to a human on the end of the phone and all they want to do is sell you an extended warranty, which they had already done when you register your device, and then all they wanted was more money as they keep saying well it may not be covered, it’s only a 12 month limited warranty.
Never again, if I can rid of it and get my money back that would be ideal, shocking service, AVOID at all costs!!!
2026年7月27日
自発的なレビュー
Candy UK からの回答
Good Afternoon Janice,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and appreciate how disappointing this must have been, both with the performance of your fridge freezer and your contact with our customer service team.
We understand your frustration with our automated phone service and are sorry that it took several attempts to reach a member of our team. Your comments regarding the experience have been noted and will be shared with the relevant department as we continue to review and improve our customer journey.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
10 year parts guarantee turned out not…
10 year parts guarantee turned out not actually to be a 10 year part guarantee and only applied if you took out a rip off price extended warranty. Then an awful AI customer service system
2026年7月27日
自発的なレビュー
Candy UK からの回答
Good Afternoon James,
Thank you for taking the time to leave your review.
We are sorry to hear that you were disappointed with both your experience of our customer service and your understanding of the 10-year parts guarantee.
We appreciate how frustrating this must have been. Your comments regarding our automated phone service will be shared with the relevant team, as we are continually reviewing ways to improve the customer experience.
We would also welcome the opportunity to review any concerns you have regarding the terms of your guarantee and provide clarification where possible. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
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