I have made multiple orders through their tiktok shop. Every order has been cancelled, due to no stock - while the products remain advertised for sale. Tiktok customer service confirmed it's an issue... もっと見る
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If I could give more then five stars I would gladly, great tik tok shop and amazing customer service with great selection of products to keep a foodie like myself happy with those little treats and tr... もっと見る
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DO NOT order. Please do yourself the favor of reading the other reviews here, they're true. This guys pretends to run a business, but in reality, it's nothing but another scam. He falsely advertises i... もっと見る
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James is so personable to deal with . He even messaged me when I bought extra creamers that were discounted owing to use by date to make sure I still wanted to buy so many and offered to send me one i... もっと見る
企業情報
当該企業による記述
About Candy Cave Welcome to Candy Cave, your premier destination for the finest sweets and treats from around the world. As a Dublin-based sweet company, we take pride in offering a wide selection of delectable candies that will satisfy even the most discerning sweet tooth. Whether you're in Ireland or anywhere in Europe, we ship our irresistible goodies right to your doorstep. At Candy Cave Dublin, we are committed to providing you with the best brands in the candy industry. We are the number one supplier of renowned names like Hershey, Sourpatch Kids, Warheads, Reese's, and many more. With our extensive range of products, you can indulge in your favorite treats or discover new and exciting flavors.
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106件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 47％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic
Fantastic , understanding & friendly customer service , they will go out of their way to accommodate you, fast reply's back to any questions , excellent selection of product's , i am confident that i will be ordering again . Support small Irish businesses , they need it the most , thanks for sorting out my dubai bar , Thanks so much , Becca
2025年4月3日
自発的なレビュー
CandyCave.Ie からの回答
Thanks so much for the review and glad you had a food experience
Better delivery is needed
My items were not actually delivered and were sent to a post office quite far from me which is annoying as I will now have to spend more money to get it, Disappointed with the delivery. Will come back and leave a review once I get the items
2025年3月26日
CandyCave.Ie からの回答
Hey, Sorry there was an issue with the courier, Its a little unfair to give us a 1 star review due to anpost making a balls up , I only received the email form you today the same time you put up the review. Had you called me or gave me a chance to fix this I would of sent out a new item and claimed from anpost. Hope you like the items tho.
Super fast delivery
Super fast delivery! Amazing from USA product. Will be 100% purchasing from again. Thank you
2025年3月26日
CandyCave.Ie からの回答
Jenny, I thanks for the review!
Ordered 5 prime drinks and only 3…
Ordered 5 prime drinks and only 3 arrived.
When e-mailing them they say they will look into this but never came back to me.
Total scam this website. Please avoid.
2025年3月7日
自発的なレビュー
CandyCave.Ie からの回答
Not entirely true is it Vincent! You had 5 orders from us over the last 12 months with no issues so to say this is a scam is an absolute lie?
There was an issue with the last order k admit and we were looking into why 2 bottles are missing and will issue a refund.
To say we scammed you is a lie and you should be ashamed. Refund issue for the 2 missing bottles.
Great prices, swift delivery packaged safely
I got 4 prime hydrations shipped halfway around the world from Dublin to Saskatchewan. Great price, swift delivery and the packaged great. The bottles showed up better than perfect
2025年3月6日
自発的なレビュー
CandyCave.Ie からの回答
Glad you enjoyed it, Hope to see you again
Dear Candy Cave
Dear Candy Cave. I paid 90€ for two packages - I bought two large ones. They are a gift for my sons. Maybe there are smaller than I expected, but I admit that I do not know the prices of sweets, but the products are nice and varied - we will discover whether they are tasty. I highly recommend.
2024年12月10日
自発的なレビュー
CandyCave.Ie からの回答
Reply to Review:
Hi Marzena,
Thank you for your review and for taking the time to share your feedback. I’m glad to hear that your packages arrived on time and that you were happy with the service.
However, I’m concerned to hear that the contents of the €45 box didn’t meet your expectations. Each box is carefully packed to include multiple items with a value exceeding the price paid. It’s possible that there was a mix-up during packing, and I’d like to investigate this further to ensure you received the correct products.
If possible, could you please send us a photo of the box contents? This will help us resolve the issue quickly and ensure everything is sorted.
Thank you again for bringing this to my attention, and I appreciate your understanding.
Candy cave have an exciting range of…
Candy cave have an exciting range of products that are coveted by my children. Make great gifts and rewards. Easy to purchase and delivered quickly. Customer service has been excellent if a problem os encountered.
Will continue to use them
2024年10月30日
Scammed me
Scammed me, sent me wrong bottles… so i got something i didnt need cause i already have a lot of those… and dont want to refund me
2024年10月19日
CandyCave.Ie からの回答
You failed to tell the full story!
You ordered 2 primes and then decided you wanted to change one to Barcelona, Barcelona was not released yet and you had been waiting already.
I sent you the bottles you ordered plus a free prime X pink as a freebie.
You then demanded I send you a Barcelona to Canada from Ireland at my own cost!
You posted scammer emails on websites!
What exactly did you want refunded ?!
Got 3 bottles!
I said to you send the bottles back and il give you a refund.
I had to block you on socials because you were incessantly messaging and at the point you said you were involving “law enforcement” I new I was dealing with someone I was never going to get any sense out of.
20 days in and my order hasn't…
20 days in and my order hasn't dispatched, only ordered 1 thing so it's not like there's a massive order to do, it's been a great let down. Was hoping it was a genuine site 😕 will update if my order arrives. Can't be that genuine or you wouldn't have forgotten my order 🤷🏼♀️ will use candlyland instead.
2024年10月16日
自発的なレビュー
CandyCave.Ie からの回答
Hey Rachel, I am sad to see this review as you have never tried to contact us by email or phone regarding the order - We did have an issue with customs bringing a large order of items which delayed some orders, We thought we had managed to get them all out and we must of missed yours. A simple email would of resolved this instead of a 1 star review.
I have refunded the order just now.
We are a genuine site with over 100k visitors per month from all around the world , I am sorry for the mix up and a refund has been issued,
CandyCave.Ie からの回答
Hey Alan, I can see you received exactly what you ordered and on time, you never emailed us with any complaints or issues, so why did we get the bad review? seems very strange.
CandyCave.Ie からの回答
Thanks, we hope you loved the products!
Got my highly collectible prime bottles…
Got my highly collectible prime bottles after a long search as I couldn’t find them anywhere and the service was excellent I can just hope now they will be worth a fortune in the future,
2024年9月25日
CandyCave.Ie からの回答
Thanks, we hope you loved the products!
Speedy delivery
I placed my order on a Friday and received it on the Monday. I was very impressed with the quick turnaround.
2024年9月20日
自発的なレビュー
CandyCave.Ie からの回答
Thanks, we hope you loved the products!
Good customer service.
My order took a while because of supply problems but they replied to my e.mails straight away when enquiring about my order. They also posted a couple of news letters explaining about reasons for the delays. Can't say fairer than that.
2024年9月4日
CandyCave.Ie からの回答
Thanks, we hope you loved the products!
Order #1906
Order #1906 - LA Lakers PRIME.
Item not yet received or sent out by Candy Cave. No response to emails or through the “contact us” page online, or Facebook messenger. Seems every other online retailer has this PRIME “In Hand / Ready to Ship” - I have no idea when to expect my order or when it’s finally been despatched. Payment has already been debited from my account since early July as bottles were a “Pre-Order”. Please send out or refund my order.
2024年9月16日
自発的なレビュー
CandyCave.Ie からの回答
Hey David,
I tried looking for your order and do not have a David cox on the system did you use another name?
The reason you have not received the order yet is that we have not received the Lakers prime yet and won’t until Friday this week.
It is plastered all over the website that we would not have this in stock until mid September.
Irrespective of other retailers having this in stock , we are based in Ireland and have to ship the items from USA on release by sea so it takes a little longer for us to get them.
Sorry for the delay.
We have an automatic response on the emails about pre sales otherwise we spend our days answering questions from people that don’t read the release dates on the pre sales rather than packing orders.
Your bottle will be posted this week.
Many thanks for delivery as there was a…
Many thanks for delivery as there was a time delay which was not the fault of candy cave and they were very nice with compensating and communication was really rapid.
2024年8月20日
CandyCave.Ie からの回答
Thanks, we hope you loved the products!
Great quality sweets and Drinks sold here at Candycave.
I bought a pack of Dweebs Cherry and Apple flavour sweets which were great but I got sent the wrong can of Coca cola I wanted the Cherry and Vanilla one but got sent the Vanilla one I know it was an easy mistake but it was a little annoying not getting what I wanted.
2024年7月22日
CandyCave.Ie からの回答
Thanks, we hope you loved the products, sorry for the error. we will do better next time
Good quality always on time and if you…
Good quality always on time and if you have a query always gets back to you
2024年7月25日
CandyCave.Ie からの回答
Thanks, we hope you loved the products!
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