Canmac レビュー 

Sold as fully refurbished and tested, but faulty on connection

We purchased two Blue Seal GT46 twin-tank fryers from Canmac Catering for £2,700, described as fully refurbished and tested. Once connected, only one of the four tanks worked.

When we raised the issue, we were told we could return them with a 25% restocking deduction, pay for an engineer ourselves, or arrange transport back at our expense. We do not consider this an acceptable response to equipment reported faulty immediately after connection.

We have also incurred £350 in additional costs and have requested a full refund, reimbursement of those costs and collection of both fryers.

The lack of a substantive response to our complaint has added to our frustration. We are now planning to pursue the matter through the small claims process if it is not resolved.

Very disappointing experience, both with the condition of the equipment and the handling of our complaint. At the time of writing, the matter remains unresolved.

We went there for lunch on recommendation from a golfing friend and weren't disappointed.we had a delightful time and the food was lovely. We met erin and her partner max really nice people. And by the way Erin's home baking was 5 star as well.well done both of you.we will be back for more. Willie and Trish. 👍👌

do not buy from this company - ordered a fridge , didn't deliver it and now won't refund monies , absolute shocking

I bought a microwave from this company and when received it wasn’t heating up so called and send message but they were not interested sold me a faulty microwave I should have read the messages beforehand before ordering from here. My advice is stay away from these unprofessional scammers.

Do not buy from this company

Ordered a drinks cooler online over ten days ago, no delivery date was given, just said 2 to 5 days delivery. Did not arrive! Called them on Monday 3rd August and was told it was on the way and would be here for Friday 7th August. Asked for them to put this in writing in an email, received an email stating they have not been able to get in touch with supplier, so they lied to me on the phone. Cancelled the order just now and bought one from Debenhams and it’s coming tomorrow. This company are a disgrace. Tried to return this cooler and was told we would have to pay 25% of the cost to return. Reported to Trading Standards. How is this company still trading

I bought some items and the measurements were not as described hence I asked for refund and they blocked me and never responded. Now going through credit card company for claim. Beware of their 25% restocking fee also which I think should against consumer rights when buying online.

Placed an order for some outdoor tables which turned out not to be in stock.
Although alternatives were offered none were suitable and I cancelled the order and requested a refund.
This was a month ago and no refund has been issued and Canmac have not responded to my last email.
Now having to go through my credit card company to try and gain my money back.
Not impressed, save yourself the hassle and don’t use this company.

They are too expensive and not very helpful when it comes to refunds. They will straight away reject your refund and will never refund you. So eventually had to buy the stuff and now it is off no use. You will get much better prices in Leicester or Birmingham and with good customer support.

Dreadful, hubby bought a dishwasher on ebay stating it was refurbished. It was filthy, defective parts and parts cut down to fit from a different machine. Customer service was nonsense, replying with information not relevant to enquiry, returned machine but then had to raise a dispute with eBay to get the refund. Avoid at all costs!

Delivered in 4 week.not happy with Machine.not working properly.send back lost £142 ,don't waste your money and time,customer Services are rubbish,

Their website shows inaccurate stock availability dates. The item web-page shows 2-5 days delivery, but I found after calling them that it is out of stock and could take 6 weeks! I wouldn't recommend any buyer to place online orders with them before getting a confirmation by phone or email. However, they do not respond to emails and their staff are not professional. After calling them, the manager tried to provide alternative; it was not accepted, because the lack of trust. I asked for a refund, but they did not process it until I threaten them with legal action. They need better management and continuously updated website.

Placed and paid for an order which was never delivered, sent me fake tracking details which said delivery was attempted and failed, when I spoke to courier they never tried to deliver, then told it was out of stock. Still waiting for a refund and now claiming from my credit card. DO NOT USE THIS COMPANY, they are dishonest and fraudulent.

I ordered a Turkish mangal as i needed a new BBQ, after an intense search for different websites, i decided to go with Canmac Catering Equipments, I called and explained what i needed as i wanted something sturdy and lasting for many years. Delivery was fast and i couldn't be happier with the product.solid piece of equipment all stainless steel and fire bricks to keep it hotter and protect the metal.

I ordered a "Turkish Cay Tea Maker Boiler Semaver" (160 glass capacity) from Canmac (Order #C8328), but what I received was not as advertised. The product image clearly showed water and tea level indicators, which were missing on the item delivered.

Worse, the item seemed used or previously tested — it had water stains inside, and the rubber seal on the heating base was torn and partially missing. This is unacceptable for a supposedly new product.

To make matters worse, none of the contact phone numbers listed on their website work, and I received no response to my complaint email.

If the issue isn’t resolved soon, I will initiate a chargeback through my bank, since the payment was made by card. Very disappointed with this experience and lack of support. I do not recommend this seller.

Ordered an item on 2nd July, told later that day it was not in stock so cancelled the order and replaced it somewhere else. Took until 22nd of July for them to send an email saying the refund had been processed and may still take ten days to appear in my bank. This was after multiple emails and phone calls and a report to my bank. Each time they said they had already processed the refund and should be with me shortly. Probably
Hoping people will get fed up or eventually forget they are still owed money. Disgraceful behaviour and I still haven’t got my money back.

Straight to the point. Goods delivered very fast. Highly recommended

We purchased an Adexa wine fridge and when it was delivered it did not cool. We contacted Canmac and it took 3 months for them to finally agree to send an engineer to fix it. Fast forward 6 months and it is not cooling again. Canmac have told us that the warranty is parts only and we would need to pay for an engineer. We have argued that this should not be our cost for the last 3 months and they ignore all emails and calls and essentially have now waited until our parts warranty has run out and washed there hands of the problem. These guys are beyond useless, selling faulty units and then ignoring when we have asked for it to be fixed. Avoid avoid avoid

After only 8 months my under counter bar fridge stopped working. After emailing canmac I was informed I had to arrange and pay for my own engineer to to diagnose the issue then they would send out required replacement parts. I would then have to arrange and pay for the engineer to fix the fridge.
I emailed to say this was not satisfactory as an 8 month old fridge shouldn’t be breaking and I was just ignored. Needless to say I will never buy from canmac again and would advise anyone reading this to think twice too.
Substandard product and substandard customer service!! AVOID!!

Poor after sales service. Don’t expect any assistance with purchasing spare parts for Canmac products, although most of the commercial equipment is generic and just rebranded with a Canmac sticker they are unable/unwilling to provide any assistance with purchasing spare parts for their very expensive equipment.
Read the other reviews, reconsider using them, there are far better suppliers.

***AVOID LIKE THE PLAGUE***Only gave 1 as not possible to leave -10, appalling service once you’ve paid, ordered a bar fridge, received a grotty 2nd hand one which cooled to no less than 10 degrees, 7 weeks to replace it for another used item with a handle crudely screwed to the door & oversprayed with tinned spray paint, complained & told it was new & this is how they manufacture them, GARBAGE, it cost £450 & they charged £175 to pick it up & send to some other customer, took them weeks to refund after legal action, 3 months in total, I don’t want to print any bad language as they can then remove, shower of *****, if they were closer ide have hired a van & dumped it in the top of the owners car, check companies house (string of appointed & resigned directors), A LESSON LEARNED- PAY CHEAP-PAY TWICE, AVOID! AVOID! AVOID!!! DO NOT GIVE THESE PEOPLE YOUR HARD EARNED £££ READ ALL THE REVIEWS, ANYTHING ABOVE 1 STAR WILL BE BY FAMILY & FRIENDS