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cannacabana.com からの回答

3日前に更新

Hey Kaboni,

Thank you so much for taking the time to share this! 😊 We’re really glad to hear our team was able to jump in, look into the issue, and get everything sorted out while keeping you updated along the way. Knowing you felt heard and taken care of from start to finish truly means a lot to us. 💙

We really appreciate your kind words about both our in-store and online teams. We’ll be sure to share this with everyone, it’s feedback like this that makes our day!

Have a great day! 🌟

cannacabana.com からの回答

3日前

Hey Levi,

Thank you so much for sharing such wonderful feedback! 😊 We’re genuinely happy to hear that you had such a positive experience with our customer service. It’s great to know our team was able to make things easy with prompt, friendly, and knowledgeable support. 💙 We’ll definitely pass your kind words along to Zanish, it truly means a lot to the whole team!

Thank you for recommending Canna Cabana and for your continued support!

Have a great day! 🌟

cannacabana.com からの回答

2026年9月24日

Hey E Bultje,

Thank you so much for the great feedback! 😊 We’re happy to hear you had a quick and straightforward experience with us. We really appreciate your support and love knowing we could keep things simple and hassle-free! 💙

Have a great day!

cannacabana.com からの回答

2026年9月21日

Hey Brad,

We understand how frustrating it can be to reach out multiple times without getting a resolution, and we appreciate you sticking with us through it.

We're glad to share that your Elite membership has now been successfully synced with your account, and you should be able to fully access all your perks going forward.

Thank you for your patience, and please don't hesitate to reach out if anything else comes up.

Have a great day! ⭐

cannacabana.com からの回答

2026年9月17日

Hey Peter,

Thank you so much for sharing this! 😊 We’re really happy to hear you’ve always felt welcomed and well taken care of during your visits.

We’ll definitely pass your kind words along to the team, it’s great to know the advice and service have made your experience even better! 💚

Have a great day! 🌟

cannacabana.com からの回答

2026年9月16日

Hi,

Thanks so much for this detailed rundown of the Owen Sound location! Really glad the layout made it easy to find what you needed, and glad to hear our online forms have been responsive for you too. You're also welcome to reach out directly via email at info@cannacabana.com anytime. Appreciate you taking the time to share all of this.

Have a great day! ⭐

cannacabana.com からの回答

2026年9月8日

Hi Dale,

We're sorry to hear about your experience.

Could you please share your order ID with us, or contact our Customer Support team directly at info@cannacabana.com with your order details?
Once we have the information, we'll make sure this is reviewed and addressed promptly.

Thank you for bringing this to our attention. Have a great day!

cannacabana.com からの回答

2026年9月9日 に更新

Hi Ric,

We're sorry for the frustration this has caused, and we completely understand how it feels when a sign promising the lowest price doesn't seem to hold up in practice.

Could you please share your order ID with us, or contact our Customer Support team directly at info@cannacabana.com with your information?

Once we have the information, we'll make sure this is reviewed and addressed promptly.
Thank you for bringing this to our attention.

Have a great day! ⭐

cannacabana.com からの回答

2026年9月2日

Hi Kim,

Thank you so much for sharing this heartfelt feedback! 😊 We’re genuinely happy to hear that you’re enjoying our products and that our customer service team was able to make a difficult situation feel a little easier. Knowing that our team treated you with patience and care truly means the world to us. 💙 Your recommendation means so much, and we’re grateful to have you as part of the Canna Cabana family!

Have a great day! 🌟

cannacabana.com からの回答

2026年9月2日

Hi J L,

Thank you so much for sharing this! We’re truly glad Zanish was able to stay calm, patient, and helpful throughout the situation and make sure everything was handled properly. It means so much to hear that you continue to consider us your favorite shop and would happily come back. 💙 We’ll definitely pass your kind words along to Zanish, 11/10 feedback like this is what makes our day!

Have a great day! 🌟

cannacabana.com からの回答

2026年8月28日

Hi Kameryne,

Consistency in support like this is always the goal, glad it's been a smooth ride every time you've reached out! There's definitely room to keep raising the bar across the board, including in store, and that feedback is genuinely useful for us. Thrilled to hear ELITE has been paying off too, those savings are exactly why we built the program the way we did. Thanks so much for sharing all of this with us 🙏

Have a great day! ⭐

cannacabana.com からの回答

2026年8月28日

Hey Mairead,
Thank you for this appreciation, you just made our day awesome! 🌟 Quick turnaround with a resolution wrapped up in just a couple hours shows the team doesn't let things sit, and having knowledgeable staff on the floor to guide product choices rounds out the experience nicely Thanks so much for taking the time to highlight both sides of it 💚

Have a great day! ⭐

cannacabana.com からの回答

2026年8月26日

Hi Roberta,

We understand the frustration, THC percentages can naturally vary from batch to batch, so the number you see may difference slightly depending on which batch your product came from. That said, if you still feel there's a mismatch or any concern with what you received, please don't hesitate to reach out directly to our Customer Support team (info@cannacabana.com) we'll make sure to look into it and get things sorted out for you.

Have a great day! ⭐

cannacabana.com からの回答

2026年8月24日

Hey Mureahl, this made our day to read! 😄 Sounds like the team at the Midnapore, Calgary location left a great impression, friendly and knowledgeable service like that is exactly what we aim for on every visit. Thanks so much for taking the time to share this 🙏 Have a great day! 🌟

cannacabana.com からの回答

2026年8月24日

Hey Tom, we're really sorry to hear about this experience, especially around pricing not matching what was listed, that's a frustrating position to be put in and not the standard we want at any of our locations, including Rathburn Road East. We did take a look on our end but weren't able to locate an account under the name provided. We'd really like to get this sorted out properly for you, so please reach out directly to our support team at info@cannacabana.com using your existing account email, and we'll investigate this internally right away and make sure it's made right.
Have a great day! 😊

cannacabana.com からの回答

2026年9月11日

Hey Dustin,

We take feedback like this seriously. For matters related to employment or workplace concerns, we'd recommend reaching out directly to HR team, and your issue will be addressed as a priority.

Have a great day!

cannacabana.com からの回答

2026年8月21日 に更新

Hey Simmy, first off, we're sorry this turned into such a hassle for you. We took a closer look into your concern regarding the phone number update you requested for your account, and after checking on our end, we found that the new number you provided is already registered against another existing account, which is why we're unable to add or update it on your account at this time, this isn't something we're able to override on our side. If you have a different phone number that isn't already tied to another account, we'd be more than happy to get that updated for you right away, just share it with us (info@cannacabana.com) and we'll take care of it promptly. We understand this wasn't the resolution you were expecting, and we appreciate your patience while we sorted through the details 🙌

Have a great day! 😊

cannacabana.com からの回答

2026年8月19日

Hey John, we're really glad to hear this! Sounds like you got a great experience from our team member on March Rd, especially with all that knowledge on infused products, glad it left you feeling informed and satisfied. Excited to know you'll be back again soon, and thanks for taking the time to share the details of your visit with us 🙌
Have a great day! 😊

cannacabana.com からの回答

2026年8月19日

Hey Jackson, we're really glad to hear this, you made our day! Fast and helpful is exactly what we aim for, so it's great to know it came through for you. Thanks for taking the time to leave this review 🙌
Have a great day! 😊

cannacabana.com からの回答

2026年8月19日

Hey Ron, honestly, this made our day 🙌 Driving half an hour past four closer shops just to come to our Upper James location says a lot, and we're so glad the staff have been living up to that trust. Whether it's answering right away or digging until they find the answer, that's the kind of care we want every visit to have. Thank you for taking the time to write this out for us 💚 Have a great day! 😊