Capital One Canada レビュー 

I tried to get a cash advance of $60.at an ATM and it kept saying not authorized. Called the customer service number and was put on hold 3 times for a total of 30 minutes only to be told, that I checked my balance 3 times, which I didn’t do and said that checking my balance that many times (again I did not do that) put a hold of $13000 on my card and that I’d have to wait until the next morning to take out $.01. What a joke. I have a small balance on my card and yet they still wouldn’t let me take out a measly $60. They are horrible (US based) and I’m cancelling my credit card immediately!

If you are thinking of getting a card with capital one, here’s what you’re in for.
- Constant issues with statements/overcharges.
-Rude, unhelpful and completely unprofessional “customer service.”
- You can regularly hear employees goofing off in the background and laughing. This happened 3 times.One man answered the phone laughing hysterically while running into a quiet room to speak to me.
- If you ask for an ID number after they have either failed or outright refused to address an issue that they are at fault for, they will down right refuse to tell you who they are. One representative even laughed.
-I have yet to speak to someone with decent English. Either they cannot understand what you are trying to explain or vice versa, therefore you are on the phone twice as long. Be prepared to repeat your email and residential address 5 times.
- A quick google search will inform you of just how important your personal information is to them. Be prepared to have HUGE security leaks and breeches.
- Lastly, Getting ready to ask yourself if we are in fact on planet earth, these people will drive you that insane.

Save your sanity and use a different company.

My credit history was totally ruined. Couldn't even rent a house for that matter. Capital one helped me to rebuild my credit. Now creditors are contacting me for credit cards and loans offer after Capital one cleaned me up. Thanks for your help Capital one.

I was out of the province and my card got declined. After many calls to Capital One I was told they needed to update my contact info to remove the restriction. I asked that security questions be asked over the phone and not texted to me as I’m not great with technology.They refused and told me they were cancelling my card. No explanation. Just said they had the right to do whatever they wanted. I would never use this company again and warn others not to as well.

Well I can say without hesitation that they have the rudest customer service I have seen. They refuse to send me a new card ,I tried calling the number they gave me to order a new card because the one agent canceled my card and changed information on my account, in total I have been on hold for 8 hrs in 4 calls. Be aware of the many issues you will encounter if you subscribe for any of the services they offer.

AVOID!!! I applied and had to call 5 times and I still never got my card. They had my address wrong then they kept sending me to the post office to confirm even though I already went! I got so frustrated I cancelled my account before I even got my card.

WORST COMPANY EVER!

On Feb 5 2023 at 235 am I called 911 after witnessing a single ski doo accident. I did everything but the gentleman passed on me ! It’s only been 7 months ! I fell behind on payments and not just this card place because I didn’t return to work . I finally got back to work and have started to catch up ! But falling behind a few months is not a 1 week process. I was told if I clean up the card I would get it activated again ! 6 different representatives said that and all calls are recorded! I called and they said they won’t be doing that . I will never get it back . Then why did I clear it up . I could have used that money elsewhere. I don’t need this stress and I don’t even know what to think . I feel lied too ! Honestly look at all the reviews they are all no stars. I am going to the news and I am playing all the recordings

Closed my secured card account with zero balance. 4 months later no communication and no refund, nothing. This company is absolutely using predatory practices to make money on the margins and abuse consumers. DO NOT sign up for a Capital One secured card. There are excellent alternatives out there (Koho Financial is one).

My card was lost and I can't cancel or lock it because nobody answers the phone at Capitol One!! I leave messages and no call back. My limit has never been raised in the 4 years I've had it but my other cards have no issue raising the limits. I'm so mad at the unprofessional behavior of this company.
There is no head office number either. Just the general number that nobody answers.

Have had a card with capital one for over 2 years. Started with a $300 limit which was great, now still with the same limit and have never had an increase. When I call to ask told they have no information. Can't even book a flight with the crappy limit. Very disappointed that there was no help when calling into the company. I make my payments every month and can't help you with anything. Will be cancelling as soon as I get my card from another company.

Had a couple cards with Capital One, my last being the cash back card. I was great at first and was my main card, but they decreased the amount of cash back.

Very low limit on the card was another drawback and made it hard to use when I had larger expenses that month.

Ended up cancelling the card a couple years ago. Now when I apply they will only offer me some $59 annual fee card without cashback, only rewards with horrible points. Why would I consider this when I have World Elite cards with no annual fee?

ZERO stars!!!! Avoid this company at all costs. Had fraudulent charges against my card, they refused to refund the money - over $400 in a city five hours away - someone duped my card and was using it, they refused to refund. And, charged me overlimit $29 for charges I never made. Trust me, cancel this card or you will eventually be screwed!

Absolutely the worst. There is no automatic payment linking to bank account. I kept getting overdue because of this.

Absolutely a joke of a company. They no longer have a department that handles new card applications. There's no longer a department to take complaints. They are now outsourcing everything. They don't want to deal with people. The reps are completely robotic, reading off a script and NEVER deviating. Even when I asked the second rep to stop giving me programmed robotic answers, he couldn't. Their wills have been beaten into submission. They are now all robots. It's sad.

I had my card for about 6 months. I couldn’t use it for in person transactions, only online. No matter how much money I sent them, my limit stayed at $300 and I never got the excess money I sent in, back. This is an awful card and I wouldn’t recommend this to ANYONE.

I've spent the last 2 weeks trying to get into my online account. I've called in several times on several different days.
If you do not have a phone number you are not in luck for any good service. The representatives that I spoke to couldn't figure out how to help me when I do not have a number for them to call! I suggested to use my email. Well, they don't do that. It must be a phone number. What this last woman suggested to me was to use/put somebody else's number on my file instead! So they're going to get my one time private passcode! How secure is that??? Wouldn't my email be better than using someone else's phone number to send your one time code??? After trying to convince them for 15 to 20 minutes, they finally agreed to send it there. It worked. So all in all... they were horrible experiences with most of the 14 representatives that I had spoke with. Bad, bad, bad.

Not only they mistakenly reported three missed payments on my account, which of course it did not happen even their own statements have the payments posted, on top of that due to their error which apparently was a glitch on their end, my credit score dropped 80 points for no reason, they did not acknowledge their mistake the customer reps were rude, they sent me a check for $150 as an inconvenience remuneration and they also ask me to sign a doc meaning I do not pursue any further if they do an internal investigation!!! Because of course they were gonna find they screwed up. A year later they go again into my credit report and send notice that I have consolidated my debt dropping my score 100 points this time. Is unbelievable when I called the customer service line which by the way is in Philippines, they have no clue whats going on, not surprise there. I knew from my previous experience with the bank in US that they were bad but never expected them to be this bad. Stay away from
Cap one!!

Capital one is not the card you want in your wallet. I've tried posting on their Facebook page but never shows up wish. It would want to warn everybody if you get a capital one card in the mail throw it out !!! You owe them a little bit of money and man do they start calling you.... Gonna pay it off and get rid of the thing and warn all my friends. I wish I could post it on Facebook Twitter. Tiktok everything to spread the word that they are not the card to get

WORST ONLINE BANK EVER 👎👎👎👎🚫🚫🚫🚫. Had a NiGHTMARE EXPERIENCE WITH THEM. IF YOU DEPOSIT YOUR MONEY (secured credit card) TO GET IT BACK, YOU GONNA HAVE TO WAIT FOR A VERY VERY VERY VERY VERY LONG TIME. Been waiting for months, THEY NEVER GAVE MY MONEY BACK 👎👎👎👎❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️. I don't recommand at all Family, go elsewhere !!!!
0.25/10 ❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️

Capital One is an aggressive American lender in the Canadian credit card market, and sells a related product called CreditKeeper. Capital One takes no responsibility for the wrong information it displays on CreditKeeperm which includes infographs like percent late payments without any evidence what are the total payments (denominator) or which are the late payments (numerator), So this is total nonsense and we let them get away with it???