Capital One Canada レビュー 

Payed my security funds for a secured mastercard on Sept,30th,2022 and nearly a month later still haven't received my card! And dont bother calling Capital One Customer service. You will be connected with a representative in India that will speak english with such a heavy dialect that you will not understand a word they saying. Once I finally receive my card, I'm withdrawing the funds I placed on it and tossing the card in the trash where it belongs.

Don’t ever try to change your address with this company. I have been with them for years, never missed a payment, excellent credit. Changed my address to new address and both cards have now been restricted. Sent in photo ID, and they said it would take five days max to review. After two weeks, called in and they activated my cards… went to use my card: declined, called them back. Reactivated! 1 hour later got a call back from their security office (sounded like an ex cop who hasn’t lost the attitude yet) and got grilled in the tone of an interrogator! Eventually I told him just to cancel my account and send me a check for the many points I’d collected! “We can’t do that until you prove your new address)! The biggest frustration with this company is that in every email, they say that Customer satisfaction is priority for them! No, no it’s not. You become just another slave of Capital Zero when you do business with them!

Tried to get the 2 step verification code turned off as it's only me that uses my phone and I use my fingerprint to access the account, only to be told that's not an option. Then was told it only comes up of there is something different like location, device, etc. Explained all this was the same and capital one customer service would not acknowledge that there may be a problem with this new system. People should have the option on their own accounts if they want the 2 step or not. Instead capital one has decided to treat everyone like they're children and make the decision for them regardless of the person's wishes

I find that with banks like this, you really don't know how good they are until you have to contact customer support for whatever reason. In an ideal would, I never would have to call customer support for an issue. I'd like to be able to do all my banking with no hassles and never having to contact support. Unfortunately, stuff happens, and I had to contact support... Honestly, I think they have the worst support I've ever seen. Even buying things oversees and having a huge language barrier is better than this. First of all, good luck finding their hours. The hours seem to be listed as something different everywhere. Second, if there's something wrong with your card, customer support will ALWAYS tell you they're CLOSED. Try calling at 1pm on a weekday... closed. Always. So basically, I had to go to their website to try and contact someone via their chat. They told me to just call them. Why bother having an online chat if you're just told to call? So anyways they gave me a number which ended up being for their fraud department. Fraud department told me to call their other number which is always closed for me, so I asked them to just transfer me instead. They did, I explained my issue, and now they told me "someone will call you back sometime next week during business hours." What I'll never understand is how people are supposed to talk to support when they're only open when everyone is at work anyways. I work in a warehouse and I'm not allowed my phone on the floor... Do you expect me to take the entire week off? The funny part is I'm trying to pay my entire balance. I've never had so much trouble trying to get someone to take my money!

Quick check is a fraudulent algorithm, that they do not honour! I was approved through quick check for a credit card that they will not give me.

I would give zero stars but my review would unlikely be seen. After some two decades of using capital one I have seen fit to fire them
1,some years ago I asked to up grade my card to some kind of rewards based card. I was refused….. not pleased
2, a few weeks ago It came to my attention that capital one is charging interest bi monthly. Not pleased. Resulting in a 6c charge after paying my card off on the same day I got the bill. Again not pleased
3, I terminated our relationship.
A, any automated payments would be honoured even if the card was cancelled and I could not physically use the card. Not pleased. And left wondering how the hell that works. After all that am the obligated to make monthly payments for streaming services donations etc
B, up to me to remove balance protection as that is through”a third party”.. You can guess how I found out about that. A charge with ZERO balance to protect
It seems like capital one is a lot like a bad case of the clap…..it just keeps coming back to haunt you/cause pain

I have tried over and over since 26 May to set up my online banking. On my Mac I gets blank page with the logo and the language, and on the bottom of the page I get the services. My App refuses to let me in telling me after verifying me that I have a login issue.

I have phone at least a dozen times. The only answer I get it… all you need to do is enter your user name and password.

The only way I can access my account is via browser or app Forgot password? Then I go trigger the whole rigamarole of creating a new Username and password then entering my CVV then a code and voila, enfin! I access my account!
Today I phone Customer Service and was told I’m doing it wrong. She just wouldn’t listen to what I was doing! She asked me to try it her way and I got nothing but an error message. She still insisted that I was wrong!
I had an online account with my secured card and it was seamless! This is just frustration and yet everything is as it should be on the account when I fiddle for five minutes to get in!
Over the past couple of weeks since I’ve tried to resolve this problem I’ve had nothing but passive agression from the CSR’s. Ive been polite, gentlemanly and respectful, they have treated me like a naughty child! Bad service! Pushy tiger moms for CSR’s who can’t say anything that isn’t in their script! Humbug. Luckily the card is good but the bank system stinks!

Part 2!!

Well egg on face! After a couple of weeks of frorratikn I found out by going to Safari that I had web blockers engaged! Turned it off and hey presto! Seamless service. Why can’t they tell us that?? Oh well turn off you blockers!!

I applied for an Aspire card with Cap 1 after a number of years of having a Gold unsecured Master Card. Originally I contacted customer service to inquire whether my current card could be upgraded without success. I reluctantly applied for the second card and was immediately turned down. I received a form letter about 2 weeks later informing me that their decision was based in part due to negative information obtained from the credit bureau. My credit rating was 809 at the time and there were no issues. After being rejected for the Aspire card, I applied at a major Canadian bank for a no fee card paying cash dividends. I was immediately approved with a large credit limit.

STAY AWAY!!! This credit card company has absolutely gone to trash. If you want a company that promotes FALSE ADVERTING, HORRIBLE CUSTOMER SERVICE, ZERO CONFLICT RESOLUTION, WASTING HOURS OF YOUR TIME, TONS OF ISSUES, CANT USE POINTS EARNED, FEELING RIPPED OFF then go ahead but I’d recommend staying far away. I am extremely patient and my husband and I both have had our Capital One Aspire for over 10 years, but the amount of issues noted above in just the past 1-2 months when we wanted to both transfer and use our points for travel as advertised we’ve had nothing but issues and ZERO resolution on multiple issues!!! They won’t let us transfer our points any more and we couldn’t even use our points for the airport taxi transfer we booked, even though it specifically states on their website for taxis and the transaction says taxi?! Can you believe this BS?!? Even when I’ve been crying on so many calls totally at my wit’s end with them all the time and energy wasted, they totally don’t care and do nothing to resolve anything, our family is totally done with this credit card company what a huge disappointment and waste of our precious time, money, and energy.

I wish I could give them half a star. This is the most disorganized, disjointed and useless "credit card" company. Not only will they charge you ridiculous fees but in the event you need to report fraud, they'll side with the scammer. STAY AWAY!

I have been with this company for years and they just canceled my account. Their reason was they sent 1 letter~no other correspondence admitted by them well talking with a manager~that 1 letter was needing updated information. I updated my information very recently (within 2022) as I moved. They are closing my account after well over 10 years as a client and as they put it~there is nothing they can do. My money shall go elsewhere

I’ve been a user of this card since it was introduced many years ago. At that time it was the best card on the market. Unfortunately this is no longer true. All the benefits have slowly been reduced or removed. The 2-1 earring ration has been cut back to 1.5-1, the yearly anniversary point bonus has been discontinued and for whatever reason, their cash advance limit falls short of other cards. Having recently travelled to Mexico, I was forced to use another card to withdraw some pesos. According to Capital One staff, although polite, there is no fix. This card has slowly went from being #1 to no longer even being on a top ten list.

Worst company ever my score isn't perfect but it's not terrible either I have no debts showing in collections and I have other credit in good standing so I applied for a capital one card said I was excepted so I called for more info then they tell me I need to send 300 dollars in for collateral and that would b my limit I td them to keep it y would I pay for a credit limit when I wouldn't anywhere else or been adked by anywhere else they can kero there card

My card has been declined/frozen multiple times because apparently, even though my husband and I are both account holders, he is primary (we put his name first on the card first- didn't think it mattered), and he needs to "approve" my purchases. We both called customer service because this is ridiculous, but she said there is nothing she can do. I never know when/if my card is going to be declined. When I'm out shopping, I need to call him when I'm at the store and ask him to go to his emails and approve the transaction- that's insane!
Just started happening in the last year or so. When my Costco membership renews, we going to ask for a regular membership card and get rid of this ridiculous M/C!!
Also, BEWARE, when we called today to unfreeze my card, the lady started asking us to list our other credit cards and tell her what institution they were held at...that is absolutely none of their business!!! My husband was furious and told her we weren't going to answer that question- what the heck!!!

After 3 months of trying to speak to a human about fraudulent action - they wanted me to wait another 3 months to resolve or get my money back - they issue a new card, only to get added charges that i haven't used - I tell them to close my account then Im the bad guy !!

Capital One Canada has thee worst customer service. As well as customer relations.
Ive had a Capital One card now for 3 year’s and not once have i been offered and credit increase. Not only that they decline if i ask for a credit increase from $300 credit limit. Even at zero balance.
I have 2 Canadian Tire Triangle cards the silver card and the world elite.
And had both of them a year and Canadian Tire Bank has offered me increases on both.
Combined credit of 10000 and they both have zero balance. So yes and i have a credit score of 700 thru Transunion which is the agency Capital One Canada uses for credit checks.
Also when i speak to agent at Capital One Canada the only answers i get it i dont know why it cant be done. Or they say im sorry sir hang up everytime.
Or they get mad and hang up on me.
Im trying so hard to find a true reason why I continue to keep this bad relations between Capital One.

I asked about cancelling my account. Approximately 4 years ago I opened the account and paid a 75.00 security deposit and received a 300.00 limit. I have paid an addition 700.00 in security funds. Now I am told that in order to receive my security funds back I have to pay the entire balance of 950.00 This sounds like double dipping to me. As far as I am concerned. I actually only owe 225.00 which is difference between my initial deposit and limit I received. It appears they are getting my funds twice. Very poor explanation. The girl on the phone said I actually only owed them 195.00 my limit with my payments made extra is 999.00 So I would except a cheque for the difference if I close the account. Very confused.

I had a secured card from them . Closed my account payed it off . Did not get my security funds returned . Capital one ripped me off . Probably why they get such bad reviews . There terrible . I have given up on my 300$ . Just goes to show how they rip people off during a covid pandemic . Carma sucks !!!!!

Capital One did not let me speak with them because my wife is the principal account holder and out of the country despite I am also assigned to the account with regard to our Costco membership.

I had a simple questions with regard to interest charges despite paid on the due date.

Very complicated bank and disappointing.

I applied June 22, 2021 for a Capital One card and was told I was approved online.

A verification package was sent and received some time after. I did not note the date.

I went to Canada Post a few days later and they verified my identification and sent the verification back.

I checked the Canada Post tracking number a couple weeks later and it showed that they had received my verification. Again I did not note the date.

I waited and waited and I never received my card. I called several weeks later and was told they never my received my verification, despite the fact Canada Post tracking confirmed delivery. The Agent sent a new verification package.

Nov 12, 2021 I went to Canada Post and they verified my identification and sent the verification back.

Nov 17, 2021 The second verification was received by Capital One according to Canada Post tracking.

Jan 5, 2022 I spent 33 min on hold, had to tell the agent my phone number and story 3 times. She tried twice to send me to a supervisor and was “not given permission to connect my call.”

Finally a Supervisor answered. He advised me my account was closed Dec 17, 2021 as they stated the second verification was not received and was told to reapply.

Awesome customer service - NOT.