Car Planet - Barnet レビュー 1,626

We bought a car from this dealership two years ago. Because it was our first major car purchase, we trusted the many promises about having the best protection and coverage available, so we ended up purchasing three additional insurance/protection packages.

1. RAC Platinum Cover (60 months):
We have been calling for months trying to find out exactly what is covered under this policy. Nobody seems able to give us a clear explanation, and we have also been unable to cancel it.

2. Five-Year Service Plan:
Every time we need assistance, we spend more than 50 minutes on the phone, only to be passed from one person to another. As an example, the day before a scheduled service, the car displayed a warning that it needed coolant. After the service was completed, the same warning was still showing, which raises questions about the quality of the service provided.

3. Supagard Protection:
This product seems great as long as nothing happens to your car. However, when you actually need to make a claim, even for something as minor as a small dent, you discover that it is not covered because of exclusions hidden within lengthy terms and conditions that most customers are unlikely to read in detail.
Overall, we spent thousands of pounds on additional cover and protection based on promises of exceptional service and comprehensive coverage. Instead, we have faced poor communication, excessive waiting times, unclear policies, and disappointing customer support. We would strongly advise potential customers to carefully research these products before purchasing and not rely solely on the assurances given during the sales process.

Customer service vas great and the staf was very frendly and helpful.

Good staff good services

Thank you all for helping me choose the right car. Very good customer service from everyone. I have to say that as I experienced a “no care that you are here” somewhere else. Thank you.

I recently bought a car from Car Planet, and the entire team provided outstanding customer service. They were friendly, helpful, attentive, and made the whole process smooth.
A special mention goes to Haydar at the Barnet branch, who was an excellent salesperson. He went above and beyond to ensure everything was taken care of.
Overall, I had a great experience with the company and would definitely recommend Car Planet to my family and friends. Thank you for the fantastic service!

Terrible after sales do not respond back to you i have missing stuff from the car come with only one MAT at the back when we saw the car it had all four mats the back cupholder cover inside is missing which now there’s just a hole. no response from them at all terrible customer service

Great customer service.

Staff members were so distracted by each other. We were at CarPlanet Barnet for 4 hours and were constantly given conflicting information. "Our car wouldn't be ready today because the valets weren't around" to "Give us 45 mins, and we'll be ready to go." All around a confusing experience.

Our first salesman was friendly, but didn't seem sure of the processes. The HP contract we were given says that there's an optional payment at the end of the 5-year period (which seems like it should be in a PCP contract). I asked him about it, and he went to double-check with his manager. At that time, I overheard one of the finance people shout at him, "Get them to sign the contract now!".

We sorted out the tax and car registration with someone else who would obviously rather be somewhere else. Constantly talking to her colleague on the next desk, picking up tasks for him as we were discussing the car being transferred, and vaping at the desk. Completely unprofessional, but we got there in the end. We tried to ask a few clarifying questions as we were leaving (warranty details, SureGuard details, and whether the V5 would be mailed to us), but we didn't receive substantive answers as she seemed to be in a rush. We walk out, and she's vaping in the passenger seat of a car being brought to the reception area with the person she was chatting to during our meeting... We've yet to receive any further information about the car we've financed, aside from the contracts the first salesman sent us and the last MOT slip that was in the car. We left not knowing how to access the warranty deal we paid for in order to leave this headache of a place.

The whole business model is to get you to commit early, so beware (it might be a common thing with a dealership like this, but I'm inexperienced). They pressure you to hand over your keys as soon as you're in reception for a part-exchange valuation. They take you through the extra services they can provide very well, say to think about it, then produce a quote with all services included. The total came to around 5k more than advertised online, and we had to argue to get some things removed. The deposit was taken 3 hours before we could sign a contract.

Horrible service and experience, but the car's fine.

I have bought a lovely car. The experience was easy and speedy.

Good service

Lovely car, thanks Kaspar and Eric for your help

Not a great experience went for a specific car which could not be found had to wait an hour also took my driving licence away which I had to ask to get back after an hour and they take your part exchange car for over an hour to value it and don't tell you where they parked it.

As a car supermarket the buying experience was less personal but the sales staff were attentive and helpful. The purchasing process was very quick and organised. The vehicle was as described and good value. Aftersales help was also good. There was a delay in returning my security deposit but this was sorted when I chased it up.

DO NOT LEAVE A DEPOSIT
I left a deposit of £250 on a car when I went to view it there was scratches all over the window tint what appeared to be from a dog I asked for the scratches to be sorted and got told they would reduce the price by £200 I was not willing to spend £25000 on a car i had to have repaired so decided not to take the car after several offers of them trying to sell the car to me I kept insisting I just wanted my deposit back witch was hard work I was told the deposit would be payed back in 3-5 working days but on day 5 still no refund I have spent most of this morning on the phone trying to sort this been told several times a manager will ring back within the hour but nothing ever happens now the Barnet branch in ignoring my phone calls and holding on to my £250 BEWARE NOT A RELIABLE COMPANY

Better communication and Customer Service are desperately needed at Car Planet Barnet
Still waiting for aftersales team to get back to me after an engine dashboard light came on same day I bought a 15k car...

My experience with Car Planet was extremely poor.

The communication was terrible from the get-go, but I needed a car and saw one that I liked. After I paid a deposit, a representative told me it had been accidentally applied to the wrong car. After that, my calls and messages went unanswered, which was extremely stressful and unprofessional.

The on-site service was also very inefficient and, at times, rude. Before my test drive, one of the managers took my driving license. Because the experience that day was so stressful, I hurried home, leaving the licence behind. The next day, I came by to request it, and I was told it had already been posted to me. Since it never arrived, I can only assume that was not true, which reflects my whole experience of dishonesty. I had to pay £20 for a replacement licence.

Overall, the whole experience was stressful, badly handled, and completely unacceptable. Buying a car should be a happy moment and a good experience. Car Planet killed the joy!

Really happy with the service 💯 Really nice car ..all the staff are friendly special Aaron

Salespeople not very knowledgable and didn't want to wear their seat belt on the test driver which could have got me, as the driver, into trouble.
The test drive itself was very limited providing few opportunities to really test the car. If it had been a manual, I wouldn't have got out of third gear.
I have spent a month trying to get a response from their aftersales service, with a straightforward question, but cannot get a response despite chasing multiple times.

Big thanks to the Car Planet team at Barnet for the service and vehicle purchase. Good all round effort from point of sale to a Sunday home vehicle delivery very pleased with everything with a special thanks to Jenifer and Julie