Carewell レビュー 1,590

Carewell からの回答

2026年4月7日

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order arrived even faster than expected and was exactly as described.

We understand that when it comes to essential care supplies, receiving the correct items quickly is vital for your peace of mind. Achieving a "perfect transaction" through efficiency and accuracy is exactly what we strive for with every order at Carewell.

We are so pleased to have earned your trust for future orders. We appreciate your business and look forward to continuing to provide you with the reliable service and care you deserve.

Carewell からの回答

2026年3月3日

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order placed on Saturday arrived by Tuesday! We understand that receiving care supplies quickly is a top priority, and we are pleased we could meet that need so efficiently.

We are especially grateful for your comparison to Amazon. We strive every day to offer more competitive pricing and equally fast shipping, all while providing the specialized support our customers deserve. Knowing that we have earned your future business is the highest compliment we could receive.

We appreciate your trust in Carewell and look forward to serving you again soon!

Carewell からの回答

2026年2月23日

Thank you very much for taking the time to share your experience with us. We understand that running low on essential supplies like diapers can be stressful, and we are pleased that our team was able to assist you with your order today and provide a clear delivery estimate.

We strive to maintain a very quick turnaround time because we know how vital these products are to your daily routine. We are delighted to hear that you appreciate our customer service; providing reliable support and efficient delivery is exactly what we aim for at Carewell.

We appreciate your business and your trust in us. We look forward to continuing to provide you with the timely service and care you deserve.

Carewell からの回答

2026年2月23日

Thank you for providing this feedback. We understand that clear, straightforward communication is essential, especially when dealing with important care supplies. We are committed to full transparency and would appreciate the opportunity to review your interactions with our team to understand where we fell short and how we can make this right.

We would be grateful if you would contact us directly so we can personally investigate your situation and provide the clear answers and resolution you deserve.

Please email us at support@carewell.com so we can immediately look into your case and work to restore your confidence in Carewell.

Carewell からの回答

2026年2月23日

Thank you very much for taking the time to share your positive experience. We are delighted to hear that you find Carewell to be a reliable partner for your needs, especially regarding our ordering process, shipping speed, and return policy.

We understand that having "everything you need in one place" is essential for convenience and peace of mind. Providing a hassle-free experience from the moment you place an order to the moment it arrives—and even if a return is necessary—is exactly the standard we strive for every day.

We appreciate your business and your trust in us. We look forward to continuing to be your go-to resource for all your care supplies!

Carewell からの回答

2026年3月3日

Thank you very much for taking the time to share your experience with us. We are absolutely delighted to hear that you are pleased with our team, our products, and our pricing!

We understand that finding the right balance of quality and value is essential, and we are proud that our "great people" were able to support you in finding exactly what you need. Striving for excellence across all these areas is what we do every day at Carewell, and your feedback is the highest compliment we could receive.

We appreciate your business and look forward to continuing to provide you with the high level of service and care you deserve.

Carewell からの回答

2026年3月3日

Thank you very much for taking the time to share your experience with us. We are delighted to hear that you find Carewell to be a great company to deal with and that we were able to resolve a mistake quickly for you.

We understand that even with the best intentions, errors can occasionally occur. Our goal is to ensure that when they do, we act with speed and efficiency to make things right. Providing a "quick solution" and reliable support is exactly the standard we strive for every day.

We appreciate your business and your trust in our team. We look forward to continuing to provide you with the high level of service and care you deserve!

Carewell からの回答

2026年1月26日

Thank you very much for taking the time to share your experience with us! We are delighted to hear that your order arrived the very next day—surpassing our three-day estimate. We understand that receiving care supplies quickly is often vital, and we are pleased we could get your order to you so efficiently.

We also appreciate your note regarding the sizing of the boot. While we are glad to hear it is working well for you and doing the job, we want to ensure every order is 100% accurate. We are committed to full transparency and precision in our fulfillment process, and we would be happy to double-check your order details to ensure you have exactly what you need.

Should you decide you would like the specific women's sizing or if you have any questions about the product you received, please do not hesitate to reach out to us.

You may email us at support@carewell.com if we can be of any further assistance or to confirm your order specifications.

Carewell からの回答

2026年1月26日

Thank you so much for sharing your personal experience with us. We are truly touched to hear that using the PureWick system at home allowed you to have your first restful night's sleep in months. Knowing that our products provide such significant relief and comfort is the most rewarding part of what we do.

We understand that the cost of specialized medical equipment can be a significant consideration, especially when it is not covered by insurance. We are so glad your sister was able to help you secure a solution that proved to be "so worth it" for your health and peace of mind.

Thank you for choosing Carewell to support your care needs. We look forward to continuing to provide you with the products and dedicated support you deserve to maintain your comfort at home.

Carewell からの回答

2026年1月26日

Thank you for providing this candid feedback regarding your experience with our website and our support team. We sincerely apologize for the frustration caused by the technical difficulties at checkout.

We understand that when you are repeatedly encountering a system error, being asked for verification details or being told to restart the process can feel like a waste of your time. Our goal is to provide seamless support, and it is clear that in this instance, our troubleshooting steps did not align with the urgency of your situation. We regret that we weren't able to resolve the technical block more effectively for you.

Please email us at support@carewell.com so we can look into the details of your account and work toward a resolution that respects your time and your business.

Carewell からの回答

2026年1月20日

Thank you very much for taking the time to share your experience with us. While we sincerely apologize that your order arrived damaged, we are delighted to hear that our team responded quickly and was able to provide a fast resolution with free replacements.

We understand that receiving essential supplies in perfect condition is critical, and we are pleased that our commitment to clear communication and professional support helped resolve the matter smoothly. Providing a fast resolution when things don't go as planned is exactly the level of service we strive for every day at Carewell.

We appreciate your business and your trust in us to make things right. We look forward to continuing to provide you with the reliable support and care you deserve.

Carewell からの回答

2026年1月13日

Thank you for providing this important feedback regarding your recent experiences. We sincerely apologize that the quality control of your last two orders has not met the high standards we set for our products and our service.

We understand that consistency and reliability are essential when it comes to care supplies, and we are disappointed that we have fallen short of your expectations twice in a row. This is not the experience we want for our customers, and we take your report of declining quality very seriously.

We are committed to full transparency and would appreciate the opportunity to investigate these specific orders. We would be grateful if you would contact us directly so we can identify the items in question, look into our current stock, and discuss how we can make this right for you.

Please email us at support@carewell.com so we can immediately investigate these quality concerns and work toward a resolution that restores your confidence in us.

Carewell からの回答

2025年12月30日

Thank you for your candid feedback and for recognizing the people behind our service. We sincerely apologize for the frustration and wasted time caused by our account merging process and the technical hurdles you encountered. We hear you clearly—the experience was inconvenient and the "potentially fraudulent" label was misplaced and unnecessary.

We understand that a company is only as good as the experience it provides, and in this instance, our systems fell short of the standard you deserve. We are grateful that our team was able to step in and provide the human support needed to resolve these technical issues, even when the software made it difficult.

Please know that we are taking your comments regarding our system transitions and troubleshooting protocols seriously as we work to modernize our infrastructure.

Should you encounter any further issues or need direct assistance with your account, please contact us at 800 696 2273 or support@carewell.com. We are committed to ensuring your next experience is much more efficient.

Carewell からの回答

2025年12月30日

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order placed on the 17th arrived the very next day!

We understand that receiving essential supplies quickly is a top priority for our customers, and we are pleased that we were able to meet that need for you. Providing "very speedy" and reliable delivery is exactly what we strive for with every order.

We appreciate your business and look forward to continuing to provide you with the efficient service and support you deserve.

Carewell からの回答

2025年12月16日

Thank you for providing this feedback regarding your first order with us. We sincerely apologize that your initial experience was marred by an incomplete shipment; we regret that one box of the briefs did not arrive with the rest of your order. We are especially sorry that you had to contact us after eight days to inquire about the missing item.

We recognize that receiving essential supplies promptly and accurately is non-negotiable, and we understand your frustration with this occurrence. We are disappointed that we did not ensure a perfect first delivery for you.

We take full responsibility for ensuring all items are shipped correctly and are actively reviewing this incident to refine our processes. We hope that the delivery of the missing box, once you called, was handled with the utmost speed and efficiency.

Should you have any remaining questions or need further clarification regarding your shipment, please do not hesitate to contact us directly.

You may email us at support@carewell.com if you require any further assistance.

Carewell からの回答

2025年12月16日

Thank you for providing this feedback regarding Order #422****. We sincerely apologize for the frustration caused by the unexpected delivery delay, especially during such an incredibly difficult personal time. We understand that relying on specific delivery dates for essential items is critical, and we are deeply sorry we failed to meet that commitment.

We also recognize that our standard return policy added unnecessary concern during your moment of grief. Please accept our apologies once again for the complications you experienced.

We are committed to using this feedback to improve our logistics and communication processes going forward.

Should any other questions or concerns remain regarding your account, please do not hesitate to contact us.

You may email us at support@carewell.com if you require any further assistance or confirmation of the resolution.

Carewell からの回答

2025年12月16日

Thank you very much for taking the time to share your highly positive feedback. We are truly delighted to hear you recognize the excellence of our products, our proactive order and delivery status updates, and, most importantly, our Customer Service team.

Your acknowledgment that we deliver across these core areas—quality product, transparency, and superior support—is invaluable to us. Our primary mission is to ensure reliability and offer exceptional support to all our customers, and your high rating confirms we are meeting this standard.

We appreciate your business and look forward to continuing to be your trusted resource for all your care needs.

Carewell からの回答

2025年12月16日

Thank you very much for taking the time to share your positive experience with us, especially regarding the swift resolution of your recent order issue. We are delighted to hear that even when an unexpected quality issue arose with the product packages, our team member, Andrea, was able to handle it with such speed and efficiency.

Your feedback affirms our commitment to providing seamless support when you need it most. Ensuring an immediate replacement and quick shipping is precisely the level of service we strive for, and we are proud that Andrea exemplified our dedication to customer care.

We are so pleased that this positive resolution ensures your willingness to do business with us again. We appreciate your trust and look forward to continuing to provide you with reliable products and exceptional support.