easyJet レビュー 478

EasyJet list cars that are actually NOT available for hire, so you book them at a good price and then a few days later receive an email saying "That car is not available but we have another for 300.00 more money"!!!

I then pushed back, and they then said they could do it, but a few days later they just randomly cancelled it and refunded the fee.

I then went through the whole process again but over the phone and exactly the same thing happened. I cancelled it whilst on the phone and booked another that the call handler knew was available (different view to the public) and they then took both payments from my account and I had to go onto live chat to get the refund two days later which took another 30 mins.

It's been an absolute nightmare experience and feels like a scam.

Why have easy jet said there sent me an offer regarding my previous holiday this is not the case never received no offer through email or phone call
This company is terrible and being disabled they have no direct complaint line either which is not good.
Being a disability advocate I would certainly recommend easy jet to any disabled person . And if you respond easy jet please don't say send it to your trust pilot review team they said you'd be in touch within 7 days have not contacted me guess the answer is no. I spent £1600 on a holiday which.was an absolute night mare from begging to the end if you've read my previous review you would see what I was talking about absolute a shame less company . I will be going to the small claims court and if any body has had the same problem take them to court

We organised a car through EasyJet and paid the rental and what we assumed was the insurance, all I can say is don't bother. We got to the desk at Europcar only to be told we would need to pay for additional insurance or have a £2100 yes £2100 excess deposit charged to your credit card. Or pay the Euopcar 3 day insurance of £174.00 plus a deposit of £100 released upon return of the vehicle.
or £700 deposit against your credit card and pay any damages.
We paid the £174 total cover against any damage etc + £100 deposit choice.
It's a bloody rip off.
We will never book through a third party again. We won't use Eurocar either. The car was filthy inside and out, the damage thank fully we recorded, some was covered by the filth. Appalling.

I was charged an additional €900 premium with Weego Alicante. Easy jet did very little to get my deposit back. How they get away with this is criminal. Please avoid
It’s been 6 months now and they are not responding to any calls or emails

Tramite il sito Easy jet ho prenotato 15 passaggi aerei andata e ritorno Milano- palma di Maiorca.

Ho prenotato altresì 3 auto con le seguenti prenotazioni

ES905222930
ES905213770
ES905211410

Ho pagato il noleggio e assicurazione di copertura della franchigia.

All'arrivo a Palma al momento del ritiro
ci è stato richiesto una carta di credito con una copertura di 4500 euro
Avevamo 4 carte di credito con copertura di 2500 euro,
Ho una carta American Express senza limite ,
Non accettano American
Conclusione abbiamo dovuto pagare

Upgrade € 37.19
Tassa Noleggio Premium (Tassa Obbligatoria) € 21.96
Copertura Super Relax € 72.20
Restituzione Veloce € 12.36
Copertura Mega Relax € 7.44
per un totale di € 183 che per 3 auto = € 540 + 80 X 3 della prenotazione online = 780

Non ho parole , è quarant'anni che noleggio auto. mai ho subito una truffa di queste proporzioni,

Mi sono fidato del nome Easyjet , mai mai piu

Guido

Do not book car hire through Easyjet. It is an absolute shambles. We booked through them expecting great service. How wrong were we.
Booked to collect car at 00.05am when we arrived the car hire company had all gone home stating they close at 11pm. So why was the booking accepted for 00.05am.
We called them the following morning and they told us it was cancelled and we needed to pay another £84.00. It is a scam. We have been trying to get the extra money back but they just come up with excuses.

I booked a Fiat Panda for 3 dats and took the full Premium insurance. On arrival I collected the vehicle in person and found numerous minor bodywork damage. I took numerous photographs but missed the front number plate which had a slight dent and twist in it. On my return it was deemed new damage and I was charged €390 for a new number plate and €50 admin fee. I now have to claim this back somehow through AXA knowing this damage was pre-existing. This is a total total rip off as the vehicle had numerous scratches and missing trim that it is totally unacceptable to then charge 440 Euros; it’s a scam.

Véhicule loué via la plateforme EASY JET CAR à l'agence de location DELPASO à MALAGA en Espagne.
Location payée d'avance sur le site.
Sur place à l'agence, l'hôtesse me demande, en tant que conducteur unique, ma carte bleue afin d'y effectuer une réserve de 1.500 de caution.
Là l'hôtesse m'indique que ma CB n'est pas une carte de crédit car il est indiqué crédit.
Qu'à cela ne tienne, un ami voyageant avec nous à la bonne carte indiqué crédit.
Refus de l'hôtesse prétextant que ce n'est pas le nom indiqué sur le contrat.
Du coup, afin de pouvoir prendre en compte le véhicule, une facture de 138,00 euros (bien plus chère que la location elle-même) nous est infligée sans preuve de ce surcoût.
Etant pris au piège, nous payons ces 138,00 euros pour pouvoir avoir les clés.
A notre retour, réclamations faites auprès d'easy jet car, aucun remboursement de leur part.
A fuire véritablement, une arnaque en bande organisée

When booking my flights to Lyon I used the EasyJet facility to book a car for one week through Hertz. I paid EasyJet the £ equivalent of €221.40. At the Hertz checkin desk at Lyons airport I filled in the address of where I was going to and was told I had to have snow tyres even though my friend who was already there said i did not need them. It cost me an ADDITIONAL €315 even though it was the same car model. That was 150% more than the cost of the rental car!! At no time did EasyJet warn me about this.

Rental company -Select Car Rental Greece - are fraudsters adding made up damage to the vehicle that was returned in undamaged condition .

Then charging my credit card for £400 but couldn’t detail what damage was!

Absolutely disgusting company - will not take responsibility for the companies they administer - advertise and sell as easy jet car hire - actually renting cars from companies with ZERO customer focus

Advertise cheap rentals push up the prices at the rental agency and this time an all new high.
Charging me for arriving at the car rental office late due to an easy jet flight !!
Trying to DOUBLE my charges , I walked away and they refuse to make refunds.

NEVER AGAIN and I would rather walk !!!

Erzwungenes Upgrade trotz nachweislicher Kontaktaufnahme – keine Kulanz

Ich habe meinen Mietwagen über EasyJet Car Rental (CarTrawler) gebucht. Unser Flug nach Manchester verspätete sich um ca. eine Stunde. Erst nach der Landung wurde uns mitgeteilt, dass die Abholung nur bis 00:00 Uhr möglich sei – eine Information, die uns zuvor nicht klar kommuniziert wurde, obwohl EasyJet damit wirbt, Flugverspätungen automatisch weiterzugeben.

Unmittelbar nach der Landung habe ich SIXT und CarTrawler mehrfach kontaktiert (Telefon, WhatsApp, E-Mail). Diese Kontakte sind dokumentiert. Uns wurde ausdrücklich bestätigt, dass wir das Fahrzeug am nächsten Morgen um 6:30 Uhr abholen könnten.

Wir verbrachten die Nacht am Flughafen (7 Personen, darunter ein Kind) und erschienen wie vereinbart morgens an der Station. Dort wurde uns mitgeteilt, dass unser gebuchtes Fahrzeug nicht mehr verfügbar sei und wir nur gegen ein teures Upgrade ein Auto erhalten würden. Aufgrund eines familiären Notfalls hatten wir keine Alternative und mussten das Upgrade akzeptieren.

Obwohl alle Nachweise eingereicht wurden, verweigerte CarTrawler/EasyJet jegliche Rückerstattung mit der Begründung, der Mietvertrag sei unterschrieben worden. Dass das Upgrade faktisch erzwungen war, wurde komplett ignoriert.

Sehr enttäuschender Kundenservice, keinerlei Kulanz und ein Umgang, der aus Kundensicht nicht fair ist. Ich werde künftig nicht mehr über EasyJet Car Rental buchen.

Like all the other reviews, very similar experience. It seems that when you thought easyjet couldn't aspire to be RyanAir even more than they already are....they outsourced their car bookings to Car Trawler. As no longer primary customers of EasyJet Car or the end hire company you are now a second rate citizen able to be exploited.

Booked a mid size hatch listed as a Peugeot 308 or similar from Geneva Airport Swiss side. When I arrive, "No sir you have book a Yaris". I showed them the email saying the class size and as if I was speaking a different language I was told no that the size of a Yaris. The ruse was clear - they were down grading you like it or not - not a option for a family of 4 and a ski bag. So I had the pay another 100 CHF which in fact came out to be £252.24 so got fleeced on some other cost. I was not the only one getting punished as I overheard 2 other 'useless jet' customers having the same pain.

Simple solution - the days of saving money on flights and Car hire are over, book direct with the hire company at your destination and take the punishment up front!

ATTENZIONE: trattasi di TRUFFA a cielo aperto - NON prenotate tramite il sito di Easyjet CarTrawler. Prenotato e pagato una city car tramite la prenotazione aerea di Easyjet al costo di 89€ per 3gg da ritirare nell'agenzia di noleggio Europcar London Gatwick South. Arrivati alle 21 con due bambini piccoli al seguito. Mostrato il voucher di Easyjet, invece di darci l'auto prenotata ci fanno scegliere tra una Alfa Romeo Stelvio e una Kia Sportage senza avvisarci che si trattasse di un upgrade a pagamento con annesse super assicurazioni. Ci hanno fatto firmare un foglio senza spiegazioni (pensavamo fosse il solito foglio che riportava i danni dell'auto) e chiesto la carta di credito. Dopo aver richiesto 2 volte ci è stato confermato che si trattasse del deposito cauzionale. Oltre agli 89€ concordati con Easyjet, ci sono stati quindi addebitati 483,47£. Il servizio clienti sia di Europcar che Easyjet car trawler risulta inaffidabile e non collaborativo, segno che stanno insieme perpetrando una truffa. Purtroppo avevo letto solo le recensioni all'interno del sito di Easyjet, e non quelle di Google, su cui vedo che sono stati truffati molti altri utenti. NON PRENOTATE MACCHINE DA LORO.

- Via "easyJet car rental" habe ich ein Auto gebucht, zusammen mit dem Flug, der Preis wurde bei der Buchung an easyJet gleich bezahlt.
- Der Flug hatte eine über 4 Stunden Verspätung
- Die Autovermietung teilte mir bei der Ankunft mit, dass die Buchung storniert wurde, da der Wagen nicht innerhalb von 2 Stunden nach vereinbarten Abholzeit abgeholt war.
- Beim sofortigen Telefonanruf an easyJect car rental wurde mir mitgeteilt, dass der easyJet Klärungscase aufgemacht wurde, um mir den Betrag zu erstatten. Ich solle beim Auotvermieter "einfach" einen neuen Vertrag abschliessen und einen anderen Wagen holen.
- Meine neue, vor Ort vereinbarte, Buchung beim Autovermieter wurde durchgeführt. Damit habe ich effektiv für eine Autobuchung bei der Reise 2 Mal bezahlt
- Die Erstattung von easyjet kam nie an, nun seit 3 Monaten, die Ausrede heisst: "Der Autovermieter hat uns mitgeteilt dass der Wagen wie vereinbart abgeholt wurde". Auf meine Nachfragen zum Stand und Klärung, inklusive Zusendung der NAchweise beider Zahlungen gibt es keine Reaktion.
NIE WIEDER - FINGER WEG!

I love the opening comment"What went wrong this time?"
Hired at Belfast International and was told car hire not on airport.
Then same old same old appatently needed a credit card which i do not have.
Penalised with additional bill of £200.00 non refundable.
If just had up front tranaparency prob would have given 4 0r 5 review.
Same feeling as being pick pocketed!

Very bad.
They sold an insurance wich the car provider didn't accept. So, lost total money. Don't deal with such scamer.

I recently booked a car through EasyJet Car Rental and had a very disappointing experience. I paid upfront, but when I arrived to collect the vehicle from Drivalia, I was confronted with conditions and charges that EasyJet had never disclosed on their website.

I was told that any additional miles would be charged at £0.31 per mile, plus an outrageous £105 admin fee. Admin fee informationnot appeared during the booking process.

On top of that, I was informed that the £1500 security deposit could not be split across two credit cards, which again was never mentioned by EasyJet beforehand. Because of these undisclosed rules, I was forced to pay an extra ( double of initial amount) just to get the car I had already booked and paid for.

This experience was stressful, time-consuming, and completely avoidable had EasyJet provided accurate information. What should have been a simple rental turned into an expensive and frustrating ordeal.

Based on my experience, I would strongly caution others to be very careful when booking car hire through EasyJet—hidden charges and missing information made this one of the worst rental experiences I’ve had.

I agree with other reviewers and would give 0 stars if possible - my advice to anyone is to use one of the big well-respected car rental companies who provide a proper service. I had all the extensive and correct documentation, including credit card statement with proof of address, the only exception was that the utility bill, which showed my address, was in my husband’s name (I had a copy of my marriage certificate). I was denied the car, told to apply for a refund, then was denied any refund. Worst of all, I had my ancient and near-immobile mother with me so, after an already-long journey we were left stranded at Gatwick. A bigger company could have run a credit check to solve the matter. So, be warned.

Booked a car. Recieved a message about credit card needed when at the airport. I only have debit. Had a chat with easyjet car hire assistance. They change my reservation to go with a compagny that accept debit to prevent any surprise. When at the airport : sorry you need credit card to have the same condition (cartrawler) … finaly had to pay and extra insurrance. My car cost me twice the price i expected. It really is a scam.