When I wanted to buy my Lexus from Southampton, I was assisted by Dominic . His service was very professional and kind. I felt safe , well informed and most importantly listened to. Carsa in Southampt... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Absolutely brilliant service, communication via WhatsApp (automated) is brilliant, the car was brought down country for us so we didn't have to travel far. Extended warranty information is clea... もっと見る
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I came into Carsa knowing what I wanted, just needed to check the car itself. The man who greeted me was so helpful. He was called Josh Hotson. From the moment he greeted me, everything was extremely... もっと見る
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Headed down to Southampton to view a car we were interested in purchasing. Friendly greeting, went for a test drive, all ok but then wasn't able to negotiate any more off for stone chips on the bonnet... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
当該企業による記述
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
連絡先
Bridge Road 258, SO31 7FL, Swanwick, England, 英国
- 02046402213
Summer price drops
4.0
ほぼ満足
34件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Typical used car sales!
This lot live up to the used car sales reputation, say one thing, deliver another. we made a mistake buying from them for sure.
2026年7月25日
Carsa - Southampton からの回答
Dear Brett & Sally,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and that you feel the service you received did not match what you were expecting.
We will look into the concerns you have raised internally to understand what happened and where we can improve.
Thank you again for being Carsa customers and for bringing this to our attention. We’re sorry that your experience has not been a positive one.
Best Regards,
The Carsa Team
Bought a car today from Austen
Bought a car today from Austen. He was lovely, very efficient , very polite and extremely knowledgeable. A lovely young man. We wish you well with your career. You are a credit to the company Thank you Ford Puma
2026年8月14日
自発的なレビュー
Carsa - Southampton からの回答
Dear HFoz,
We're delighted to hear about your positive experience purchasing your Ford Puma. It's wonderful to know that our team member was efficient, polite, and knowledgeable, making your visit so pleasant. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Excellent experience!
I came into Carsa knowing what I wanted, just needed to check the car itself. The man who greeted me was so helpful. He was called Josh Hotson. From the moment he greeted me, everything was extremely smooth; he had me up and running for a test drive quickly and once I was happy with the car, he helped me complete the purchase quickly. He was able to answer my long list of questions well and when he didn’t know an answer, he would find out; which I appreciated. It was very busy and he was dealing with other customers but I appreciated the communication so I knew what was happening and when. He went above and beyond to help me get my dream car. Thank you!
2026年8月3日
Carsa - Southampton からの回答
Dear Charlotte,
Thank you for sharing your wonderful experience. We are delighted to hear that our team member provided such exceptional service, making your test drive and purchase smooth and efficient. It's fantastic to know that their communication and dedication helped you find your dream car.
Best Regards,
The Carsa Team
Excellent service at Carsa branch in Southampton
When I wanted to buy my Lexus from Southampton, I was assisted by Dominic . His service was very professional and kind. I felt safe , well informed and most importantly listened to. Carsa in Southampton must be very proud to have a dedicated team member like him. Thank you for your time and assistance. Highly recommended 👌
2026年8月9日
自発的なレビュー
Carsa - Southampton からの回答
Dear Maggie,
Thank you for taking the time to share your experience. We're delighted to hear that you felt safe, well-informed, and listened to during your car purchase. We appreciate your high recommendation.
Best Regards,
The Carsa Team
Down the middle
A few good points
1. Good range of cars available
2. Guy who I was dealing with was personable and helpful
3. Let you test drive on your own and take your time
A few not so good points
1. Car was about £300 overpriced given its condition. Gash in front bumper and kerbed alloys.
2. Bit too pushy with the extended warranty for my liking.
3. Clean was poor. I saw them doing rush job on it when I turned up.
4. Was looking at a hybrid but it had no charge so I basically could only test drive it in petrol mode.
5. No battery health docs. Should be standard with any electric or hybrid car
2026年7月22日
自発的なレビュー
Carsa - Southampton からの回答
Dear James,
Thank you for your feedback. We're glad to hear you appreciated the car selection, the helpfulness of our staff, and the relaxed test drive experience. However, we sincerely apologise for the issues you encountered with the car's condition, the cleanliness, the extended warranty, and the hybrid's uncharged battery. This certainly falls short of the high standards we aim to provide, and we will address these points with our team to improve our service.
Best Regards,
The Carsa Team
A Great Experience
Courtney was incredibly helpful and answered all our questions more than satisfactorily. She was very friendly and knowledgeable. Would highly recommend.
2026年8月10日
自発的なレビュー
Carsa - Southampton からの回答
Dear Lisa,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was incredibly helpful and provided satisfactory answers to all your questions. It's wonderful to know they were friendly and knowledgeable. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Courtney was very friendly and…
Courtney was very friendly and professional, made the purchase of our new car and the sale of our old car easy and transparent.
2026年8月9日
自発的なレビュー
Carsa - Southampton からの回答
Dear D Jackson ,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly and professional, making both your new car purchase and the sale of your old car easy and transparent. We appreciate your positive feedback.
Best Regards,
The Carsa Team
The Sales Executive I met with
The Sales Executive I met with, George Parker could not have been more helpful and made the entire test drive, part exchange and purchase experience extremely smooth and helped with the multiple questions I had.
2026年8月9日
自発的なレビュー
Carsa - Southampton からの回答
Dear Martin,
Thank you for taking the time to share your experience. We're delighted to hear that our sales executive was so helpful and made your test drive, part exchange, and purchase experience extremely smooth, assisting with all your questions.
Best Regards,
The Carsa Team
Absolutely brilliant service
Absolutely brilliant service, communication via WhatsApp (automated) is brilliant, the car was brought down country for us so we didn't have to travel far.
Extended warranty information is clear, and I think, reasonably priced.
Show room staff friendly and very helpful, chilled, no pressure approach was really good
When we found a minor fault with the car there was no argument or dispute, they immediately got to work sorting out the solution.
Drove the car away same day
Very happy customers
2026年8月8日
Carsa - Southampton からの回答
Dear Phil,
Thank you for your wonderful review! We're so pleased to hear that our service, communication, and the convenience of having the car brought to you made for such a positive experience. It's fantastic that our team's friendly, no-pressure approach and quick resolution of the minor fault left you as very happy customers.
Best Regards,
The Carsa Team
Very helpful and informative
Courtney was very helpful and informative, explained everything, answered all my questions not pushy at all.
2026年8月8日
自発的なレビュー
Carsa - Southampton からの回答
Dear I love holidays,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and informative, explained everything clearly, and answered all your questions without being pushy.
Best Regards,
The Carsa Team
Thank you Courtney for a smooth…
Thank you Courtney for a smooth transaction and helpful information on all we needed to know!
2026年8月7日
Carsa - Southampton からの回答
Dear Emma,
Thank you for taking the time to share your experience. We're delighted to hear that you had a smooth transaction and found the information helpful.
Best Regards,
The Carsa Team
A fabulous experience at Carsa…
A fabulous experience at Carsa Southampton. George was extremely helpful and knowledgeable. Would not hesitate to recommend! Thanks guys, vroom vroom!!
2026年8月7日
自発的なレビュー
Carsa - Southampton からの回答
Dear Ross,
Thank you for taking the time to share your experience. We're delighted to hear that your visit to our Southampton branch was a fabulous experience and that our team member was extremely helpful and knowledgeable. We really appreciate your recommendation!
Best Regards,
The Carsa Team
George at Southampton sorted us out and…
George at Southampton sorted us out and the process was super straight forward and easy. We test drove and drove away on the day. ⭐️⭐️⭐️⭐️⭐️
2026年8月5日
自発的なレビュー
Carsa - Southampton からの回答
Dear Chayten,
We're so pleased to hear that your experience was straightforward and easy. It's wonderful that you were able to test drive and drive away in your new car on the same day. Thank you for your positive feedback!
Best Regards,
The Carsa Team
AVOID at all cost
Pushy and disinterested at the point of sale, more focused on upselling than actually helping.
Showed complete inflexibility over a brake issue on the vehicle we bought, refusing to take responsibility for the work they carried out.
Avoid at all costs.
2026年8月4日
自発的なレビュー
Carsa - Southampton からの回答
Dear Johnny,
We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the sales interaction and the issues with the vehicle's brakes. This is certainly not the standard of service we aim to provide, and we are reviewing our processes to ensure such situations are avoided in the future.
Best Regards,
The Carsa Team
George was great to deal with
George was great to deal with, he was professional and attentive, answered all my many questions and I had everything fully explained to me. I had time to test drive the car and there was no rush. I’d highly recommend Carsa
2026年8月2日
Carsa - Southampton からの回答
Dear Marion,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was professional and attentive, answering all your questions and explaining everything fully. It's great to know you had ample time for your test drive and felt no rush. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Josh from the Southampton branch was…
Josh from the Southampton branch was great. Made the experience so easy and got me a great deal. Will definitely come back!
2026年8月1日
自発的なレビュー
Carsa - Southampton からの回答
Dear James,
Thank you for taking the time to share your experience. We're delighted to hear that Josh at our Southampton branch made everything easy and helped you secure a great deal. We really appreciate your recommendation and look forward to welcoming you back in the future.
Best Regards,
The Carsa Team
Staff was ok but I am disappointed that…
Staff was ok but I am disappointed that they didn’t gave my home charger and gave me wrong main charger lead and I am without charge leads can you look in to it rectify the problem and send me the set of charging leads please thank you Regards MR SANDHU
2026年7月25日
Carsa - Southampton からの回答
Dear R Sandhu,
Thank you for taking the time to share your experience. We're pleased to hear you found our staff ok, but we're sorry for the disappointment and inconvenience regarding the missing and incorrect charging leads. This is not the level of preparation we aim to provide, and we will review this with the relevant team to help prevent similar issues in future.
Best Regards,
The Carsa Team
Good choice of cars
Good choice of cars. Would prefer to speak to a person directly on the phone though rather than an automated service. Also, would prefer better payment options such as payment by card rather than bank transfer there and then. Otherwise, the staff were really helpful and made the trade in and purchase very quick and easy. Also helped that the chosen car could be moved to a garage of our choice and the £39 was refunded in our purchase.
2026年7月27日
Carsa - Southampton からの回答
Dear Steven,
Thank you for taking the time to share your experience. We're pleased to hear you found our team helpful and that the trade-in and purchase process was quick and straightforward. We appreciate your feedback on our phone system and payment options, and we will review these areas to see how we can improve the experience in future.
Best Regards,
The Carsa Team
Josh was a fantastic salesperson to…
Josh was a fantastic salesperson to work with. He came across as a true resource for us rather than pushing products. All the staff were very friendly and the process from start to finish was clear, simple and quick. Will certainly recommend the team to friends and family looking to buy.
2026年7月29日
Carsa - Southampton からの回答
Dear James,
Thank you for taking the time to share your experience. We're delighted to hear that Josh and the rest of the team made the process clear, straightforward, and positive for you. We really appreciate your recommendation to friends and family.
Best Regards,
The Carsa Team
Headed down to Southampton to view a…
Headed down to Southampton to view a car we were interested in purchasing. Friendly greeting, went for a test drive, all ok but then wasn't able to negotiate any more off for stone chips on the bonnet so a bit disappointed. We then after nearly four hours we bought the car and drove away. Arriving home we discovered that there were two tyre slashes in drivers side tyre outer wall, this is a MOT failure so again very disappointed. The day after I emailed to let the customer service know this to get this replaced and still no answer. So unfortunately not a great experience.
2026年7月27日
Carsa - Southampton からの回答
Dear AG,
We are truly sorry to hear about your disappointing experience, especially after travelling to view the car. We understand your frustration regarding the stone chips and are particularly concerned about the tyre issue discovered after you drove away, and the lack of a timely response to your email. This certainly falls short of the service we aim to provide, and we are reviewing these points internally to prevent similar situations.
Best Regards,
The Carsa Team
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