Very pleased with our new car, I was very impressed from the moment I first called Carsa. The car was exactly as described and very well prepared for sale. Upon turning up at the showroom We were... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had a good experience at the Southampton branch today. Process was very slick but assume the was due to self funding and having no previous finance(other customers were waiting much much longer) no fa... もっと見る
企業が回答しました
The car was really well presented , very clean inside and out Austin deal with us very well but your appointment system is chaotic - we had a 12.30pm slit but waited around 35/40 minutes to be see... もっと見る
企業が回答しました
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
当該企業による記述
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
連絡先
Bridge Road 258, SO31 7FL, Swanwick, England, 英国
- 02046402213
Summer price drops
4.2
ほぼ満足
68件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you Dave!
I wanted to also give Dave a huge shout out for his hospitality & warm welcoming. Thank you & your team for everything today as I purchased my new car. I felt at ease and it was nice to have a few laughs while finalising paperwork
2026年8月28日
Carsa - Southampton からの回答
Dear Gina,
Thank you for taking the time to share your experience. We're delighted to hear that you felt at ease and enjoyed the welcoming atmosphere while purchasing your new car. It's wonderful to know that our team made the process enjoyable and that you had a few laughs.
Best Regards,
The Carsa Team
Chris and the team were very kind and…
Chris and the team were very kind and helpful. Made the process very smooth.
2026年8月28日
自発的なレビュー
Carsa - Southampton からの回答
Dear James,
Thank you for taking the time to share your experience. We're delighted to hear that our team was very kind and helpful, and made the process smooth for you. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a very positive experience with Carsa. The service was professional, friendly, and straightforward from start to finish. The whole process was smooth, and I felt well looked after throughout.
A special mention to George P, who was extremely helpful, knowledgeable, and approachable. He took the time to answer all my questions, explained everything clearly, and made the car-buying process easy and stress-free. I really appreciated his professionalism and customer-focused approach.
Overall, I’m very happy with the service and experience at Carsa and would definitely recommend them to anyone looking to purchase a car. Thank you to George and the team for the excellent service!
2026年8月27日
Carsa - Southampton からの回答
Dear Abdilah,
Thank you for sharing your wonderful experience. We are so pleased to hear that the process was smooth and that our team member was extremely helpful, knowledgeable, and approachable. It's great to know you felt well looked after and that your questions were answered clearly. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Great car and great service
Great car and great service. Owyn from the Swanwick branch was excellent!
2026年8月26日
Carsa - Southampton からの回答
Dear Josh,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great car and great service, and that our team member at the Swanwick branch was excellent. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
George Parker
George Parker , helped me pick the right car for me. Very helpful got me a brilliant deal very happy
2026年8月26日
Carsa - Southampton からの回答
Dear Mr. Murphy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member helped you pick the right car and got you a brilliant deal. We're so happy you're very happy.
Best Regards,
The Carsa Team
Very friendly staff despite being busy
Very friendly staff despite being busy, most helpful and cheerful.
2026年8月25日
Carsa - Southampton からの回答
Dear Rodney,
We're delighted to hear that our staff was friendly, helpful, and cheerful, even during busy times. We appreciate your kind feedback!
Best Regards,
The Carsa Team
Knowledgeable about electric vehicles
I had a fantastic experience buying a car here thanks to Chris. He was incredibly polite, helpful, and welcoming from the moment I arrived. He is knowledgeable about electric vehicles and answered all of my questions clearly.
2026年8月24日
Carsa - Southampton からの回答
Dear Hayley,
Thank you for taking the time to share your experience. We're delighted to hear that your car buying experience was fantastic and that our team member was incredibly polite, helpful, and welcoming. It's great to know that their knowledge of electric vehicles was helpful in answering all your questions clearly.
Best Regards,
The Carsa Team
Carsa - Southampton からの回答
Dear Kelvin,
We're delighted to hear you received excellent service and appreciate your high recommendation. Thank you for sharing your positive feedback!
Best Regards,
The Carsa Team
Carsa - Southampton からの回答
Dear Binisha,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you received good service and appreciate you choosing Carsa.
We hope you enjoy your new car!
Best Regards,
The Carsa Team
Buying a Mini Countryman
Very helpful salesman (Chris). Nothing was too much trouble. He took care to listen carefully and respond to our questions. I would recommend this company.
2026年8月22日
Carsa - Southampton からの回答
Dear G Gardiner,
Thank you for taking the time to share your experience. We're delighted to hear that our salesman was helpful and attentive to your questions, and that you would recommend our company. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
The salesman (Austen) was very helpful…
The salesman (Austen) was very helpful and professional. Despite it being extremely busy, Austen did his utmost to look after us.
2026年8月21日
自発的なレビュー
Carsa - Southampton からの回答
Dear Customer,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson was very helpful and professional, and that they took great care of you even during a busy time. Your feedback is much appreciated.
Best Regards,
The Carsa Team
Carsa - Southampton からの回答
Dear Callum,
Thank you for your fantastic 5-star review! We’re delighted to hear you received great service from the Carsa team.
Thank you for choosing Carsa and for taking the time to share your positive experience. We really appreciate it.
Best Regards,
The Carsa Team
Sales team were good and attentive-not…
Sales team were good and attentive-not pushy at all Annoyingly for me, I opted to add warranty on the day which affected the finance amount and it prolonged the transaction, so had to go back to the garage the next day to complete the sale/purchase.
Other than that, all good
2026年8月16日
Carsa - Southampton からの回答
Dear Justin,
Thank you for your feedback. We're pleased to hear our sales team was attentive and not pushy. We sincerely apologize for the inconvenience caused by the delay in completing your transaction due to the added warranty. We appreciate your understanding and are glad that, overall, you had a good experience.
Best Regards,
The Carsa Team
We recently bought our BMW 330e Hybrid…
We recently bought our BMW 330e Hybrid X Sport Touring from CARSA, and I genuinely couldn’t be happier with both the car and the whole buying experience.
From the moment we arrived, the service was excellent. Chris looked after us throughout and was friendly, knowledgeable and professional without ever making us feel pressured. He took the time to talk us through everything we needed to know, answered all our questions and made the whole process straightforward and enjoyable.
I’ve now had a little time to get to know the BMW and I absolutely love it. It’s my first plug-in hybrid, so there has been plenty to learn, but I’m genuinely delighted with our choice.
Buying a car is a significant purchase, and good service makes a huge difference. Chris and the team at CARSA made the whole experience feel easy from beginning to end.
I wouldn’t hesitate to recommend CARSA to anyone looking for their next car, and I would certainly be very happy to buy from them again in the future.
Thanks again to Chris and the team. Five stars from us.
2026年8月16日
Carsa - Southampton からの回答
Dear David,
We are absolutely thrilled to hear how happy you are with your new car and the entire buying experience. It's wonderful to know that our team provided excellent service, making the process straightforward and enjoyable for you. We appreciate you highlighting the positive impact of good service on such a significant purchase. Thank you for your kind words and recommendation!
Best Regards,
The Carsa Team
Great service and great cars!
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be test driven, and the chap couldn't do enough to make sure my buying experience was positive. The part exchange quotation was upheld with detailed and fair inspection process. The transaction was smooth also. Thank you so much!
2026年8月17日
Carsa - Southampton からの回答
Dear Sara,
We are delighted to hear that your trade-in process was so smooth and positive. It's wonderful to know our team was attentive and helpful, ensuring a great buying experience. Thank you for your kind words!
Best Regards,
The Carsa Team
Typical used car sales!
This lot live up to the used car sales reputation, say one thing, deliver another. we made a mistake buying from them for sure.
2026年7月25日
Carsa - Southampton からの回答
Dear Brett & Sally,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and that you feel the service you received did not match what you were expecting.
We will look into the concerns you have raised internally to understand what happened and where we can improve.
Thank you again for being Carsa customers and for bringing this to our attention. We’re sorry that your experience has not been a positive one.
Best Regards,
The Carsa Team
Bought a car today from Austen
Bought a car today from Austen. He was lovely, very efficient , very polite and extremely knowledgeable. A lovely young man. We wish you well with your career. You are a credit to the company Thank you Ford Puma
2026年8月14日
自発的なレビュー
Carsa - Southampton からの回答
Dear HFoz,
We're delighted to hear about your positive experience purchasing your Ford Puma. It's wonderful to know that our team member was efficient, polite, and knowledgeable, making your visit so pleasant. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Excellent experience!
I came into Carsa knowing what I wanted, just needed to check the car itself. The man who greeted me was so helpful. He was called Josh Hotson. From the moment he greeted me, everything was extremely smooth; he had me up and running for a test drive quickly and once I was happy with the car, he helped me complete the purchase quickly. He was able to answer my long list of questions well and when he didn’t know an answer, he would find out; which I appreciated. It was very busy and he was dealing with other customers but I appreciated the communication so I knew what was happening and when. He went above and beyond to help me get my dream car. Thank you!
2026年8月3日
Carsa - Southampton からの回答
Dear Charlotte,
Thank you for sharing your wonderful experience. We are delighted to hear that our team member provided such exceptional service, making your test drive and purchase smooth and efficient. It's fantastic to know that their communication and dedication helped you find your dream car.
Best Regards,
The Carsa Team
Excellent service at Carsa branch in Southampton
When I wanted to buy my Lexus from Southampton, I was assisted by Dominic . His service was very professional and kind. I felt safe , well informed and most importantly listened to. Carsa in Southampton must be very proud to have a dedicated team member like him. Thank you for your time and assistance. Highly recommended 👌
2026年8月9日
自発的なレビュー
Carsa - Southampton からの回答
Dear Maggie,
Thank you for taking the time to share your experience. We're delighted to hear that you felt safe, well-informed, and listened to during your car purchase. We appreciate your high recommendation.
Best Regards,
The Carsa Team
Down the middle
A few good points
1. Good range of cars available
2. Guy who I was dealing with was personable and helpful
3. Let you test drive on your own and take your time
A few not so good points
1. Car was about £300 overpriced given its condition. Gash in front bumper and kerbed alloys.
2. Bit too pushy with the extended warranty for my liking.
3. Clean was poor. I saw them doing rush job on it when I turned up.
4. Was looking at a hybrid but it had no charge so I basically could only test drive it in petrol mode.
5. No battery health docs. Should be standard with any electric or hybrid car
2026年7月22日
自発的なレビュー
Carsa - Southampton からの回答
Dear James,
Thank you for your feedback. We're glad to hear you appreciated the car selection, the helpfulness of our staff, and the relaxed test drive experience. However, we sincerely apologise for the issues you encountered with the car's condition, the cleanliness, the extended warranty, and the hybrid's uncharged battery. This certainly falls short of the high standards we aim to provide, and we will address these points with our team to improve our service.
Best Regards,
The Carsa Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。