I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... もっと見る
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Bro so it looks nice and all but I’ve wore both the 14 mm chain and the bracelet like 4 times and they are already fading on the bracelet I see a copper color creeping out On the chain it’s all flak... もっと見る
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I purchased a cuban link from Cartice that exceeded my expectations. Shipping only took 9 days and I was so happy I placed a second order for another cuban but they ended up sending the wrong chain. I... もっと見る
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企業情報
当該企業による記述
At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.
連絡先
2.8
まあまあ
563件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We wary of what you order
I want to start this review off positive. The quality of the items I did receive were gorgeous. That's the only reason I bumped it up to two stars. However, when I ordered my items on Dec 3rd, I fully expected the promotional items featured alongside my order to arrive as well. From my end it appears as such. However, when I received my items on December 17, I was missing the promotional items and I IMMEDIATELY reached out to support. And after more than 15 emails of back and forth I am just going to have to cut my losses because they are not helpful, and refused to acknowledge my proof. Furthermore, they tried to charge me and additional 49.99 yesterday Dec 31, for what I don't know. So not only did I not get all I thought I was supposed to, they even tried to over charge me.
2025年12月17日
自発的なレビュー
Carticenyc からの回答
Hi Danielle, thank you for taking the time to explain what happened and we’re truly sorry for the frustration this caused. We understand how disappointing it is to expect promotional items and not receive them, especially after reaching out multiple times.
This is not the experience we want for our customers and we take concerns about missing promos and unexpected charges very seriously. We would really like the chance to review this again and clear up what happened with both the promotional items and the attempted charge you mentioned.
Please reach out to us once more at info@carticenyc.com
with your order number and any screenshots or proof you have so a senior team member can review everything carefully and work toward a proper resolution. We appreciate your patience and the opportunity to make this right.
I ordered 2 sets the white gold and…
I ordered 2 sets the white gold and rose gold sets. White gold is 🔥 and Rose gold set the color doesn't match? Contacted customer support and not helpful, still have not heard back from them at all even sent picture of both sets........
2025年12月30日
自発的なレビュー
Carticenyc からの回答
Hi Roy, thank you for reaching out and we’re sorry for the delay in communication. Color variation concerns are something we want to review carefully, especially when photos have already been provided.
Please email info@carticenyc.com again with your order number and reference this review so our team can locate your case and follow up properly. We appreciate your patience and want to help resolve this.
Buyer be ware
I bought 2 items a watch and a neckless, I also purchased the mystery box for 50 bucks and never got it.
watch is nice the neckless looks good but defiantly not worth the money. would not do this again got me once shame on me...
2025年12月23日
自発的なレビュー
Carticenyc からの回答
Hi, we’re sorry to hear about the disappointment with your order. If a mystery box or promotional item was part of your purchase and was not received, that is something we want to review and address.
Please contact info@carticenyc.com with your order number so our team can confirm what was included and assist you further. Thank you for bringing this to our attention.
Cartice stop charging people cards unauthorized
I ordered from here yesterday. My order came up to $324.76. They charged an additional unauthorized $4.99 and $49.99 to my card. I reached out to customer service right away(no response) and alerted my bank. Please refund me the unauthorized charges of $4.99 and $49.99. And from the reviews I think I want a refund in full, because I have an uneasy feeling about the product and company all together ‼️
2025年12月26日
自発的なレビュー
Carticenyc からの回答
Hi Wanda, we understand how concerning unexpected charges can be and we’re sorry for the stress this caused. Any additional charges such as memberships or add ons should only occur with customer confirmation.
Please reach out to info@carticenyc.com with your order details and the charges in question so we can review this thoroughly and assist you. We take concerns like this very seriously and want to help resolve it.
I ordered some well supposed to be…
I ordered some well supposed to be moissanite earrings for my son and I received the package no GPA card these are not moissanite I tried to reach out still no response
2025年12月28日
自発的なレビュー
Carticenyc からの回答
Hi Jeremy, thank you for sharing this and we’re sorry for the confusion regarding the earrings. We understand how important proper documentation and product details are.
Please email info@carticenyc.com with your order number so our team can review the product received and assist you further.
Crooks fake jewelry and will charge ur card without permission
This company is a fraud there jewelry comes from china and they charged my card three separate times with out my authorization
2025年12月3日
自発的なレビュー
Carticenyc からの回答
Hi Brent, we’re sorry to hear about your experience and understand your concern regarding unauthorized charges. This is not something we take lightly.
Please contact info@carticenyc.com with your order information so we can review this matter directly and assist you.
Did not like the gold necklace it…
Did not like the gold necklace it looked to fake. Also did not like the unauthorized charge on my card.
2025年12月18日
自発的なレビュー
Carticenyc からの回答
Hi, thank you for your feedback and we’re sorry to hear the necklace did not meet your expectations and that you experienced concerns about charges.
Please reach out to info@carticenyc.com with your order number so we can look into this and help address your concerns.
Scam $50 randomly pulls out of your…
Scam $50 randomly pulls out of your account, they steal your card information.
2025年12月26日
自発的なレビュー
Carticenyc からの回答
Hi, we’re sorry to hear about your concern. Unauthorized charges are taken seriously and we want to look into this for you.
Please contact info@carticenyc.com
with any relevant information so we can review and assist.
Terrible shipping & terrible customer service!
I Order a couple items on Dec 1st...They where shipped to the delivery company by the 11th...Thats where it's still tracking on Dec 26th...Got in contact with customer service via email...They told me the item was in the hands of the shipping company...I track the package again. It's the same place it's been since the 11th of Dec...Will never order from here again!!!
2025年12月26日
自発的なレビュー
Carticenyc からの回答
Hi Rodney, we’re really sorry for the delay and the frustration this caused. Once an order ships, delivery typically takes 5 to 10 days depending on location, but extended carrier delays can occur and should be communicated clearly.
Please email info@carticenyc.com with your order number so we can check the status and see how we can assist you further.
Carticenyc からの回答
Hi, we’re sorry to hear about your concern and understand the seriousness of what you’re describing. We would like to review this directly.
Please reach out to info@carticenyc.com so our team can look into this matter and assist you.
Unauthorized Charges Equals SCAM
Ordered a watch from Carticenyc and they automatically signed me up for a $49.99 annual VIP membership which I did not consent too. When I tried to get a refund, they refused. Also, I could not find a way to cancel it on the website.
2025年12月22日
自発的なレビュー
Carticenyc からの回答
Hi, we’re sorry for the frustration you experienced. Any memberships or add ons should only be applied with clear customer consent.
Please contact info@carticenyc.com with your order details so we can review this and help resolve your concern.
The Watch y’all sent me don’t work
The Watch y’all sent me don’t work. It isn’t the same as the one y’all flash in your videos the whole band in your videos on the watch is diamonds this one ain’t. It’s got diamonds that only go four bands down and also y’all keep trying to charge me all these random $30 $60 sometimes $24 over and over and over again to my debit card trying to scam me. I’ll be taking this up with your corporate office if y’all even have one you claim that your products are quality when they come from India and they’re made like shit. Don’t believe the stupid videos that they got coming across all this platforms. It’s a joke I wish I could’ve gave you zero stars, but I had to hit one in order for it to even put a star up so y’all got one star for me, but you don’t even deserve it. Peace.
2025年12月21日
自発的なレビュー
Carticenyc からの回答
Hi Kyle, we’re sorry to hear about your experience and understand how disappointing it is when a product does not meet expectations and additional charges appear.
Please email info@carticenyc.com with your order number and details so our team can review this and assist you properly.
They good customer service with fast…
They good customer service with fast results. It is a bling bling up in here ✨️ very nice blinding shine!!! For sure will buy again maybe a grill set good deals....
2025年12月15日
自発的なレビュー
My iteams came in broken it seems it…
My iteams came in broken it seems it was packaged broken they told me I would recieve a replacement piece and told me to write a review I wrote I nice review and they gave me a fake tracking number when I wrote good review the stopped answering email told me I would relieve for holidays all a scam.
2025年12月8日
自発的なレビュー
Carticenyc からの回答
Hi, we’re sorry to hear about this and understand how upsetting that situation must have been. We would like to review the replacement and tracking concerns you mentioned.
Please contact info@carticenyc.com with your order number so we can look into this further and assist.
Yall trash how yall just take people…
Yall trash how yall just take people money like that I will be reporting this bull shit so LAME I WANT MY MONEY BACK ASAP I WILL BE SUEING YALL MFKS
2025年12月17日
自発的なレビュー
Carticenyc からの回答
Hi, we’re sorry for the frustration you’re feeling. We want to help review your order and address your concerns.
Please reach out to info@carticenyc.com with your order details so we can assist you directly.
The watch I received was not the one I picked from the site.
The watch I received was not the one I chose from the pictures on website. Then I purchased the surprise bundle for the extra $50 was supposed to get 2 pieces but only got 1.
2025年12月9日
自発的なレビュー
Carticenyc からの回答
Hi Jose, we’re sorry to hear that the item received did not match what you selected and that the surprise bundle did not meet expectations.
Please contact info@carticenyc.com with your order number so we can review this and assist you.
Waiting to see if my items were…
Waiting to see if my items were actually in the box or if my neighbor stole them. They delivered my items to the wrong address. Nearly had an altercation trying to retrieve my stuff. Insane!
2025年12月15日
自発的なレビュー
Carticenyc からの回答
Hi Gene, we’re really sorry you had to deal with this. Having an order delivered to the wrong address is stressful and the situation you described is absolutely not okay.
Once an order ships, delivery typically takes 5 to 10 days depending on location, but it should always be delivered to the correct address. Please contact us at info@carticenyc.com
with your order number and we’ll look into the delivery issue right away and see how we can help resolve this for you.
Thank you for letting us know and we appreciate the chance to assist.
First of all it has taken over a month…
First of all it has taken over a month for me to receive my order second, I bought three items that were supposed to be on sale, but I was charged full price for them and again it is taking way too long for the amount of money that I spent to receive my order and if I had to recommend this company or anything, I wouldn’t do it!!!!!
2025年12月14日
自発的なレビュー
Carticenyc からの回答
Hi, we’re sorry for the long wait and the frustration with pricing concerns. This is not the experience we aim to provide.
Please email info@carticenyc.com with your order details so our team can review the charges and delivery timeline with you.
You do not get what's advertised
You do not get what's advertised. You don't get a necklace and bracelet with the watch! Got ahold of them many times and now they don't answer any more.
2025年12月12日
自発的なレビュー
Carticenyc からの回答
Hi Linda, we’re sorry for the confusion regarding promotional items and the lack of follow up you experienced. That is not the level of service we strive for.
Please contact info@carticenyc.com with your order number so we can review this and assist you further.
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