Carticenyc レビュー 

Carticenyc からの回答

2026年8月10日

Hi there,

Thank you for sharing your concerns. We understand why seeing similar products elsewhere would make you question where an order is shipped from and how our products are sourced.

We’re sorry if anything about our shipping or product information gave you a different impression than what you expected. We never want customers to feel misled or unsure about what they’re purchasing.

We’d be happy to look into your specific experience and clarify any concerns you may have. Please email us at info@carticenyc.com with your order details, and our team will be glad to review this with you directly.

We appreciate you taking the time to share your feedback. It helps us understand where we need to provide clearer information and improve the customer experience.

Carticenyc からの回答

2026年6月28日

Thank you so much! 💎 We’re so glad you’re happy with the quality. Your support means a lot to us, and we hope you continue enjoying your piece! ✨

Carticenyc からの回答

2026年6月28日

Thank you so much for your kind words 💎 We're so glad Sophie was able to help you quickly and make the whole process easy and stress-free.

We truly appreciate your support and are always here if you need us again! ✨

Carticenyc からの回答

2026年6月28日

Thank you so much for sharing your experience 💎 We’re glad we could quickly resolve the membership issue for you and that you’re loving your jewelry!

Hearing that you get compliments every day truly means a lot to us. Thank you for your support, and we hope you continue enjoying your pieces! ✨

Carticenyc からの回答

2026年6月6日

Hi there,

I’m really sorry to hear that you still haven’t received your order. I know how frustrating it can be to wait for a package, especially when you’re excited to receive it and there hasn’t been a clear resolution yet.

We’d like to look into this for you and find out exactly what’s going on with your shipment. Sometimes delays can occur while a package is in transit, but we understand that doesn’t make the waiting any easier.

Please email us at info@carticenyc.com with your order details so our team can review the tracking, investigate the status of your package, and help work toward a resolution as quickly as possible.

Thank you for your patience — we appreciate the opportunity to assist you and get this sorted out.

Carticenyc からの回答

2026年6月5日

Thank you so much for your kind words 💎 We’re thrilled to hear you’re loving your necklace, bracelet, and watch!

We’re also glad we could quickly resolve the issue with your watch and get a replacement out to you. Hearing that this was one of the best purchases you’ve made truly means a lot to us ✨ Thank you for your support!

Carticenyc からの回答

2026年6月5日

Thank you so much for your kind words 💎 We’re so happy to hear your order arrived on time and that your son loved it! ✨

Nothing makes us happier than knowing our pieces brought a smile when the box was opened. We truly appreciate your support! 🙏💙

Carticenyc からの回答

2026年6月5日

Thank you for your feedback 💎 We're glad to hear you love the watch!

Carticenyc からの回答

2026年6月5日

Thank you so much for your kind words 💎 We’re really happy to hear you felt updated and taken care of every step of the way — that means a lot to us.

We truly appreciate your support and look forward to your next order ✨🙏

Carticenyc からの回答

2026年6月5日

Thank you so much 💎 We’re really happy to hear you loved both the product and the service.

We truly appreciate your support and look forward to serving you again ✨🙏

Carticenyc からの回答

2026年6月5日

Hi Jerome,

I’m really sorry to hear that. I can understand how disappointing that must be, especially after giving the products another chance and expecting them to hold up better.

When you purchase jewelry advertised for durability, it's completely reasonable to expect it to maintain its appearance with normal wear. Seeing the same issue happen again would be frustrating, and I understand why you're concerned.

We'd really like the opportunity to take a closer look at this and find a solution for you. Please email us at info@carticenyc.com with your order details and some photos of the fading so our team can properly investigate and assist you.

Thank you for bringing this to our attention. We appreciate your patience and the chance to make this right.

Carticenyc からの回答

2026年6月5日

Thank you so much 💎 We’re really glad to hear your shipment arrived as expected and that you’re happy with the quality of your gold chain.

We truly appreciate your support and are excited to hear you’ll be ordering again and sharing with your friends ✨🙏

Carticenyc からの回答

2026年6月5日

Thank you so much for your honest feedback 💎 We’re really glad to hear you found our team helpful and that you’re happy with the quality, materials, and variety of products.

We also appreciate your note about the delivery time — we understand faster shipping would make the experience even better, and we’re always working on improving this ✨

Thanks again for your support 🙏

Carticenyc からの回答

2026年5月28日

Hi Shamil,

I’m really sorry you experienced this. Opening a package and finding an empty box instead of the items you ordered would be incredibly upsetting and frustrating for anyone, especially after spending your money and waiting for the delivery.

I also understand why the condition of the packaging raised concerns for you. Receiving a package that appeared tampered with and then feeling like you weren’t getting clear answers afterward would naturally leave you feeling disappointed and unheard. That’s not the experience we want for our customers.

Please know that situations like this are taken seriously, especially when there are signs the package may have been damaged or interfered with during transit. We truly want the chance to review everything carefully and help work toward a proper resolution for you.

Please email us at info@carticenyc.com with your order details, photos of the packaging and box, and any previous communication so our team can fully investigate this and assist you as quickly as possible.

Thank you for bringing this to our attention — we genuinely want to make this right for you.

Carticenyc からの回答

2026年5月28日

Thank you so much! 💎 We’re so happy to hear you’re loving the watches ✨ Nothing better than seeing our customers excited about their pieces!

Carticenyc からの回答

2026年5月28日

Thank you so much for the love and continued support 💎 We’re truly happy to hear we’ve been able to keep delivering for you!

Can’t wait to keep icing you out with more pieces ✨🙏

Carticenyc からの回答

2026年5月28日

Hi Samuel,

I’m really sorry to hear how frustrated and disappointed you are. When someone feels let down by their experience — especially when it involves refunds or exchanges — it can understandably lead to a lot of anger and distrust, and we don’t take that lightly.

We never want any customer to feel ignored or stuck without support. While we understand your frustration, we’d still genuinely like the opportunity to review your specific situation properly and see what happened with your order or request.

Please email us at info@carticenyc.com with your order details, proof of purchase, and any previous communication so our team can investigate this further and work toward a resolution for you as soon as possible.

We truly appreciate you bringing this to our attention and hope we can help make things right.

Carticenyc からの回答

2026年5月28日

Thank you so much for your kind words 💎 We’re really glad to hear Sophie was able to go above and beyond and help resolve your issue to your satisfaction.

We truly appreciate your support and feedback 🙏✨

Carticenyc からの回答

2026年5月28日

Thank you so much for your kind words 💎 We’re really happy to hear you loved your experience and that our team was able to assist you quickly and easily.

We truly appreciate your support and feedback 🙏✨

Carticenyc からの回答

2026年5月28日

Thank you for your feedback 💎 We’re sorry about the mix-up with your order, but we’re really glad to hear your bracelet still impressed you and arrived on time.

We truly appreciate your patience and support, and we’ll continue working to make every experience even better ✨