I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little... ãã£ãšèŠã
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It's a while since I have had salted caramel fudge form Cartwright and butler but it still has the whoo taste I love it.
An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon... ãã£ãšèŠã
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Ordered a mixture of gifts and snacks for the home. DPD didnât deliver as expected but I received an incredibly swift response to my email from C&B, who resolved the issue in a very thorough manner, w... ãã£ãšèŠã
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Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
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UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, è±åœ
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
3.4
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I havenât received my order
I havenât received my order. Please stop using DPD as your. Courier delivery service as they disappoint quite a lot.
2026幎7æ11æ¥
It's a while since I have had saltedâŠ
It's a while since I have had salted caramel fudge form Cartwright and butler but it still has the whoo taste I love it.
2026幎7æ10æ¥
Cartwright & Butler ããã®åç
Good morning,
Thank you so much for your review, we are so pleased to hear you find our service and product excellent!
Best wishes,
C&B.
prompt delivery v good customer serviceâŠ
prompt delivery v good customer service so happy with the hampers thank you
2026幎7æ8æ¥
Cartwright & Butler ããã®åç
Good morning Caroline,
Thank you so much for your review, we are so pleased to hear you are happy with the hampers!
Best wishes,
C&B.
I usually love these biscuits butâŠâŠ.
I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little off putting. Before this I would have given 5 stars as usually first class biscuits with quick delivery.
2026幎6æ28æ¥
Cartwright & Butler ããã®åç
Good morning,
Thank you very much for your review. We sincerely apologise that you have not had a good experience on this occasion.
Please could you contact our customer service team at care@cartwrightandbutler.co.uk so we can investigate this further.
Best wishes,
C&B.
When the expensive product fails to reach even reasonable standards, dont expect any Customer Service
An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon subscription) left a disgusting mess in the cup. Not at all what I want from any tea bag, let alone an expensive one.
So I wrote to them - and sent pictures at their request. The response I received back was shoddy and not within a million miles of a premium brand response. 'Refered to technical' when the simple response was obvious; apologise and replace.
But the nameless 'Care' agent was careful to point out that option isn't available to them as I bought via an amazon subscription so I had to go back via amazon.
Premium brands selling premium products, especially ones on repeat subscription, usually care about loyal customers. These clowns obviously think my part of the deal is to pay, take what they send and disappear.
The disappearing is easy. Sub cancelled. Cornish tea (Smugglers Brew in the orange box) replaces it.
2026幎7æ2æ¥
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Cartwright & Butler ããã®åç
Good morning,
Weâre sorry to hear about your experience and that the latest batch didnât meet expectations.
We also apologise that our response didnât feel as helpful or supportive as it should have. While Amazon subscriptions do have a specific returns process, we appreciate that this shouldnât affect the care and clarity you receive from us.
Thank you for taking the time to share your feedback.
Best wishes,
C&B.
Cartwright & Butler ããã®åç
Good morning,
Thank you very much for your review, it is lovely to hear you have had an excellent experience!
Best wishes,
C&B.
Easy to follow website
Easy to follow website and biscuits were delivered on schedule and well packaged
2026幎6æ29æ¥
Cartwright & Butler ããã®åç
Good afternoon,
Thank you very much for your review, it's lovely to hear you have had a good experience with the website and delivery!
Best wishes,
C&B.
Cartwright & Butler ããã®åç
Good morning,
Thank you very much for your review, we are so pleased to hear your feedback!
Best wishes,
C&B.
Brilliant customer service and greatâŠ
Brilliant customer service and great quality product!!!
2026幎6æ26æ¥
Cartwright & Butler ããã®åç
Good morning,
Thank you very much for your review, we appreciate the positive feedback!
Best wishes,
C&B.
These are the best shortbread biscuitsâŠ
These are the best shortbread biscuits Iâve ever had and Iâm 72 years old
2026幎6æ25æ¥
Cartwright & Butler ããã®åç
Hi Stephen,
Thank you very much for your review, it's great to hear you enjoy our shortbread biscuits!
Best wishes,
C&B.
Lovely luxurious hamper
Great quality order, exactly as I hoped for when I ordered it, recipient was very happy with it as a gift ð
2026幎6æ22æ¥
Cartwright & Butler ããã®åç
Good afternoon,
Thank you very much for your review. We are so pleased to hear the recipient was very happy with their gift!
Best wishes,
C&B.
Great products...jars areâŠ
Great products...jars are brilliant..first rate packaging and delivery..good prices.
2026幎6æ23æ¥
Cartwright & Butler ããã®åç
Good afternoon,
Thank you very much for your review. It is great to hear that you enjoy our products in jars!
Best wishes,
C&B.
Top quality marmalade ð
2026幎6æ23æ¥
Cartwright & Butler ããã®åç
Good afternoon,
Thank you very much for your review. It is lovely to hear that you enjoy our Marmalade!
Best wishes,
C&B.
New ones are small and tasteless
Bought the Demerara shortbread for years now when you buy they send these awful small ones itâs very disappointing wonât buy again
2026幎6æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Cartwright & Butler ããã®åç
Good afternoon,
Thank you for your review. We're sorry to hear that you were disappointed with the Demerara Shortbread.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Please reach out to our customer service team through our website, and we would be happy to discuss further.
Best wishes,
C&B.
Love the teabags but would reallyâŠ
Love the teabags but would really appreciate being able to buy packs of 50 or 100 rather than just 10.
2026幎6æ15æ¥
Cartwright & Butler ããã®åç
Hello,
Thank you very much for your review. It is great to hear that you love our tea. We also really appreciate your feedback, as we are always looking for ways to improve our products and customer experience.
Best wishes,
C&B.
Half a tin of biscuits
Hi received a tin of biscuits has a present was disappointed to find only 9 biscuits inside wrapping which was inside the tin to be honest it looks a bit stingy Cartwright and butler improve your quality control
2026幎6æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Cartwright & Butler ããã®åç
Hello,
Thank you for your feedback. We're sorry to hear that you were disappointed with your gift. Our biscuit tins are filled by weight rather than a set number of biscuits, so the quantity can vary slightly depending on the biscuits included.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Best wishes,
C&B.
Love these biscuits!
2026幎6æ13æ¥
Cartwright & Butler ããã®åç
Good morning,
Thank you very much for your review!
Best wishes,
C&B
Cartwright & Butler ããã®åç
Good morning,
Thank you very much for your review. It is lovely to hear you find our treats delicious!
Best wishes,
C&B.
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