Carvana レビュー 14,168

Very easy process.

Great local team from Carvana made our sale come through. Amanda is a total pro!

The whole process from start to finish was flawless. I really didn't expect the offer I received even though I knew my car was awesome. You outdid the dealership by $1,400. Using the sale towards my new Terrain. You guys did awesome. I will definitely use your services in the future. Tow driver/represtitive Stevie was awesome as well!

Got my Mercedes last night - drove it not 15 minutes and a low coolant warning came on. Went around with Carvana to get it to a repair shop and the tech found a leak. How do you not inspect your cars before delivering them. The worse part is Carvana won't do you any favors here - yes there is the 7 day rule but let me tell you the repair shop will probably have my car for about that long, I have to pay for Enterprise rental (yes it is reimbursed but I had to put out $600 so far for them) so if you don't want to go through that think twice about Carvana. And I did ask Carvana to have the car re-inspected to feel confident about my purchase and there would be no other issues and they said "NO". How's that?

I’d the best experience with the sales experience. Carvana rep was on time, professional, friendly & knowledgeable. The process was simple and quicker than anticipated.

Quick quote. Fast turnaround. Paid out exactly what was quoted.

After having just about everything that could go wrong go wrong, I ended up with a $37,000 Porsche with a bad transfer case. Wife has been without a car because it is more or less undriveable and questionable on the safety. I don't know how this was missed in their inspection. The guy who delivered the car was nice, I guess that is something.

Getting a price good for several days was important to me as I was struggling with selling my deceased wife’s car. Once I accepted the offer everything was professionally organized to make the sale and pick up. Payment was immediate with a one to two day business window.

I received a competetive offer, the sales process was clearly presented and efficiently implemented. Great communication makes for a happy customer.

Carvana was the easiest Sale i've Ever Had no Suprizes all Done less then a Week would Definte use again!!

I absolutely loved, loved, loved my experience with Carvana! It was simple, easy, and handled with total honesty. There was no hassle, they offered me the best price for my vehicle, and the communication was perfect. The staff members I worked with were in such a good mood and treated me with real kindness. It was a seamless, easy transaction—highly recommend!

Carvana sent us 2 vehicles that we picked from the website and the transmissions on both failed within the 7-day trial periods. After that, they sent us a minivan. The minivan worked fine during the 100-day limited warranty. On day 140, the check engine light came on, making it clear something was wrong. We took it to a mechanic and learned it had the wrong coolant, which caused coolant to flood the top half of the motor. Reviewing Carvana’s 150-point inspection, we saw that the radiator had been replaced. When you replace the radiator, you HAVE to put new coolant in. Carvana made the mistake when they worked on the car, but refused to do anything because it was beyond the 100-day limited warranty. Now we are stuck with a $13,000 bill for a replacement motor. I’ve made 5 van payments—the 5th while the van was already broken down. I have been on the phone several times with Carvana giving them every opportunity to make things right and they refuse to help. Don’t trust the vehicles. Don’t trust the inspectors. Don’t trust a company that refuses to fix its own mistakes.

The experience was fast easy accurate and easy to understand.

If was streamlined with no hang ups at all.

Great job! Fair price, incredibly easy process. Perfect.

Selling my car through Carvana was quick and easy. The on-line process was fast, and I had an offer the same day. The one caveat that I have to add here is that you will not receive the same "market value" that you might think the car is worth. They need room for profit, so the offer will be more like a "wholesale" value. If you are good with that, then I recommend this process.

it was very good experience dealing from start to end

Tried contacting Carvana many times, filing a warranty complain many times, website did not allow me to upload pictures of Undisclosed body damage.
All within my 7 day time frame.
Talked to Justin and Tiffany in customer experience department was told me we are not covering the Undisclosed body damage. Then offered me to make a vehicle exchange. After receiving a vehicle that was damaged and offering me a trade in on a different vehicle Carvana thinks trust is there to get a different vehicle???
Do not buy a vehicle from Carvana. Carvana skates by damage and does not want to cover damage.
Vehicle is an Audi so body damage would probably be in excess of 4k.

Took about 5 minutes to seal the deal. Easy and swift.

Very quick and seamless. The person who came was also great to work with. Carvana did a great job!