The Carwash Company  レビュヌ 

888
•
TrustScore 5段階評䟡の4

3.9

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5぀星のうち1の評䟡

Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... もっず芋る

5぀星のうち5の評䟡

Had our car detailed by Dom in Bristol (cabot circus) station and he did an amazing job on our polo ( it looks like it came out of the VW showroom). Would 100% recommend Dom for your next car clean as... もっず芋る

5぀星のうち5の評䟡

Another excellent experience. We wanted the car thoroughly cleaned inside and out in order to sell it and the guys did an amazing job. It has been completely transformed from a very grubby old car use... もっず芋る

䌁業情報

  1. 掗車

圓該䌁業による蚘述

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


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3.9

ほが満足

TrustScore 5段階評䟡の4

888件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 96に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(888)

過去12か月のレビュヌ数: 280ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

The car looked brand new!!

Excellent service! I took the ceramic option and the car was washed immaculately! It looked brand new!
Jyoti was very polite and professional.
I love the fact that you can leave the car, go shopping in your own time, and it’s complete when you are finished. No waiting around.
Highly Recommended!

2026幎6月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Car clean

We opted for the silver car cleaning package and it was amazing coming back to a sparkling car. It's hands down the best outside car clean we have ever had, would highly recommend - thank you!

2026幎6月14日
自発的なレビュヌ
5぀星のうち5の評䟡

My car looked brand new

I booked the car in online easily for a same day appointment. Dropped the car off, came back 2 hours later to my car that looked brand new inside and outside. They did a great job, will definitely use the Carwssh Company at Bluewater again.

2026幎6月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Paid £59.95

Paid £59.95, arrived on time, clearly found their marked location - but nobody was there

I booked and paid £59.95 for a “Diamond - Sparkling Interior & Exterior with HD Wax” service at the Watford - Harlequin Centre / Palace Car Park location for 09/06/2026 at 13:30.

I arrived on time and found the exact location where the car wash company was supposed to operate. The area was clearly marked with their blue chevrons/signage, so this was not a case of being in the wrong place. However, there was nobody there - no staff, no service operating, and no explanation.

I called the phone number provided in the booking confirmation, but nobody answered. I also emailed them immediately and sent photos of my parking ticket and the clearly marked location where they were supposed to be.

So far, I have not received a refund, nobody has called me back, and nobody has replied to my email.

This is very disappointing and unprofessional. Their booking confirmation says customers will still be charged if they fail to attend, but in this case I attended - and the company did not. I expect a full refund and an explanation.

2026幎6月9日
自発的なレビュヌ
The Carwash Company  ロゎ

The Carwash Company からの回答

Hi Lukasz,

Thank you for taking the time to leave your feedback.

We are very sorry to hear about your experience and fully understand your frustration. Having made a booking, attended at the agreed time and location, and then been unable to locate a member of the team is not the experience we aim to provide.

We can confirm that we have received and responded to your email and are currently investigating why the team were not present as expected. We also apologise that your telephone call was missed.

A full refund has been arranged, and we are continuing to work with you directly via email whilst we review the circumstances surrounding your booking.

Thank you for bringing this matter to our attention.

Kind regards,

The Carwash Company Head Office Team

5぀星のうち1の評䟡

One of the worst washes I’ve had

Not going to lie had one of the worst washes I’ve had there was still bird poo on the said and bugs on the windscreen and dirty water marks all running down from the back number plate

2026幎6月6日
自発的なレビュヌ
The Carwash Company  ロゎ

The Carwash Company からの回答

Hi Arthur,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you were disappointed with the standard of the wash provided. We would certainly not expect a vehicle to be returned with bird droppings, insect residue, or visible water marks remaining.

We would welcome the opportunity to investigate this further and understand more about your visit. Please contact us at Bill@carwashcompany.org and we will be happy to review the matter and work towards a resolution.

We appreciate you bringing this to our attention and hope to hear from you soon.

Kind regards,

The Car Wash Company Head Office Team

5぀星のうち5の評䟡

Ali & Danish were amazing, my car is so shiny!

Ali & Danish were amazing. My car had built up with dust as I haven’t had time to wash the car due to work. They were both so friendly and finished on time to accommodate me as I had to get back to work. I had the Platinum service, they washed my car so thoroughly it’s like brand new! My car is so shiny! 5 stars from me, I highly reccomend and I will be back. Ali & Danish are an asset to your team!

2026幎6月5日
自発的なレビュヌ
5぀星のうち5の評䟡

1st Class Cleaning


I have visited the site at Bluewater Rose Gallery a number of times, the operatives have always been friendly. My vehicle has always been spotless and cleaned to a good standard, I visited today 31.05.26 and asked for a price to clean the leather seats in addition to what I had booked, the operative looked at them and suggested I didn’t really need them doing, so he wasn’t trying to grab every penny. I would recommend this location.

2026幎5月31日
自発的なレビュヌ
5぀星のうち1の評䟡

We booked online a week in advance and


We booked online a week in advance and paid in full. When we arrived at the Milton Keynes site we were told they were too busy and could not wash the car. They said it wasn’t their problem and to phone the main office.

2026幎5月31日
自発的なレビュヌ
The Carwash Company  ロゎ

The Carwash Company からの回答

Hi,

Thank you for bringing this to our attention, and please accept my sincere apologies for your experience at our Milton Keynes site.

On the day of your visit, the site was exceptionally busy.
However, whilst this may explain the situation, it does not excuse the experience you received or the manner in which it was handled. Having booked and paid in advance, it is entirely understandable that you would expect your appointment to be honoured.

We would like the opportunity to put this right. Please contact me directly at Bill@carwashcompany.org, and I will be happy to arrange either a full refund or a rescheduled appointment where I will personally ensure that you are looked after.

Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in our service.

Kind regards,
Bill
The Car Wash Company

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