Carwiz Croatia レビュー 

Just come back from Split, Croatia and although the car was fine they tried to hard sell us extra insurance for circa £350 extra. It was only for 10 days but as others have said they try to scare you by saying the insurance you have isn’t good enough. Pure up selling. Regarding cleaning they also tried to charge us €20 extra so we could bring it back unclean or ‘it could be €25’ if not. Another attempt at upselling. We cleaned it and agreed with the man in the lot that everything was fine. HOWEVER as we walked to the airport we were sent an email saying we were being charged an extra €25. We immediately went to desk, complained, particularly about the blatant lying and the charge was rescinded.

Simply - don’t use this company - they will ruin your trip. Extra fees with no paperwork to support them. Totally unsuitable cars. Extortionate charges for tiny scratch that UK rental cos disregard as wear and tear . Eg €700 for an edge of door knocking against a wall only small paint scratch. They charge your card and keep your deposit €2200 for weeks despite all charges paid . I’m expecting to reach out to Amex to get mine back from them.
And they simply don’t care about all this.

⭐ 1/5

Very disappointing experience with CARWIZ. I would not rent from them again.

When we arrived to collect the car, there were four separate groups of customers at the desk, and every single group seemed to be having an issue or making a complaint. That should have been our first warning.

We had already purchased rental insurance, but there was significant pressure at the desk to buy CARWIZ’s own full insurance. We were told that without their insurance, we would need a police report in the event of any damage. While I understand rental companies have procedures around accident documentation, the whole conversation felt much more like an attempt to upsell their insurance than a helpful explanation of the policy.

I had unfortunately forgotten my credit card and only had a debit card. My partner was also named on the rental agreement and had a valid credit card, so we asked whether the booking could simply be changed to his card. This was refused. Again, the solution we were repeatedly pushed towards was purchasing their additional insurance.

We were also told there would be a €15 cleaning fee, something I have rarely encountered when renting a car. Ironically, when we eventually received the vehicle, the interior was not particularly clean in the first place.

The collection process took around ONE HOUR. In my experience, collecting a pre-booked rental car normally takes around 10–15 minutes.

Finally, we specifically booked and paid for a Fiat 500 because we wanted a small car. We were told that neither a Fiat 500 nor a similar small vehicle was available and were instead given a much larger car, which we specifically did not want.

Overall, the entire experience felt focused on finding ways to add extra charges and sell additional insurance rather than simply providing the car and service we had booked and paid for.

Long wait, unexpected cleaning charge, very aggressive insurance upselling, and not even the vehicle category we booked.

Unfortunately, based on our experience, I cannot recommend CARWIZ.

A fuir : une arnaque !!!
Dès votre arrivée, des suppléments sont chargés comme le nettoyage de la voiture, le passage sur les îles,…
Ensuite, ils ne font pas d’état des lieux à l’arrivée, par contre au retour, ils vous imputent la moindre petite gratte à des prix astronomiques, c’est tout simplement du vol !!!

Izbjegavati ovu kompaniju, Cista pljacka.
Personal ti i procjenjuje ne postojece ogrebotine.

Ne moze da se razgovara s njima.

Nadam se da ce zatvoriti poslovnicu u Sarajevu ( aerodrom)

Ljudi ne dolazite kod njih.

Nuestra experiencia con Carwiz en el aeropuerto de Dubrovnik fue muy decepcionante y, sobre todo, nos pareció muy poco transparente.

Reservamos dos Renault Captur o similares a través de Booking. Al llegar al mostrador de Carwiz, nuestra recogida estaba prevista para las 23:00 y llegamos aproximadamente 30 minutos tarde por circunstancias ajenas a nosotros. Por ello, nos cobraron 30 € adicionales por coche por la recogida fuera de horario, algo que posteriormente aparece reflejado en las facturas.

Además, como las dos reservas estaban a mi nombre y yo no podía ser el conductor principal de ambos vehículos, tuvimos que añadir un segundo conductor y pagar 25 € adicionales, también reflejados en la documentación. Contract-26-160-2598.pdf

El problema más grave: el seguro

Antes de viajar ya habíamos pagado aproximadamente 50 € por coche por el seguro de cobertura Premium de Booking.

Sin embargo, al llegar al mostrador de Carwiz, el personal nos dijo literalmente que el seguro que habíamos contratado a través de Booking «no servía para nada».

Nos explicaron que, aunque hubiéramos pagado ese seguro, teníamos que dejar un depósito de 1.800 € por coche y que, según nos indicaron, ante cualquier problema o daño en el vehículo, independientemente de cuál fuera el problema o de su gravedad, podían retener el importe íntegro del depósito.

Esto suponía exponernos a tener 3.600 € retenidos entre los dos coches, pese a haber pagado previamente los seguros de Booking.

Acto seguido nos ofrecieron contratar su Premium Protect por 200 € por coche, con el que el depósito se reducía a 200 € por vehículo.

En ese momento sentimos que nos estaban poniendo en una situación de miedo para que contratáramos el seguro adicional. Evidentemente, nadie quiere arriesgarse a que le retengan 1.800 € por un coche ante cualquier pequeño problema, así que acabamos contratándolo.

Las propias facturas de Carwiz confirman que pagamos 200 € de Premium Protect por cada coche, además de los suplementos correspondientes.

En total, solo en el mostrador acabamos pagando 485 € adicionales entre los dos vehículos, sin contar lo que ya habíamos pagado previamente a Booking.

Entiendo que una empresa pueda ofrecer seguros adicionales y exigir un depósito. Lo que nos parece inaceptable es que, después de haber contratado y pagado un seguro a través de Booking, se nos diga literalmente que «no sirve para nada» y se nos presente una situación en la que cualquier incidencia puede poner en riesgo 1.800 € por coche.

Uno de los coches tampoco cumplía nuestras expectativas

Uno de los vehículos entregados fue un Opel Crossland 1.2 automático, matrícula ZG2352LD, en lugar de un Renault Captur. El propio contrato confirma el modelo, matrícula y que tenía 79.141 km en el momento de la recogida. Contract-26-160-2589.pdf

El coche era bastante antiguo y, lo más preocupante, no nos transmitía seguridad al conducirlo. El volante era extremadamente ligero y tenías que girarlo bastante para que el coche reaccionara. Además, hacía ruidos extraños al acelerar, algo que nos preocupó durante el alquiler.

No esperábamos recibir un vehículo en esas condiciones después de haber reservado un Renault Captur o similar.

La devolución y el cargo de limpieza

Otro punto que nos parece especialmente injusto fue la devolución.

El Opel Crossland nos fue entregado con 6/8 de combustible, mientras que el Renault Captur estaba a 8/8. Esto aparece reflejado en los propios contratos.

Nosotros devolvimos los coches limpios, incluso en mejores condiciones de limpieza que cuando los recogimos, ya que inicialmente tenían suciedad y barro. Además, devolvimos uno con 8/8 de combustible y el otro con 7/8, es decir, el Opel incluso tenía más combustible que cuando nos lo entregaron.

Cuando devolvimos los vehículos, el empleado de Carwiz estuvo aproximadamente 10 minutos revisando cada coche y nos dijo que estaban en perfectas condiciones y que los depósitos serían devueltos íntegramente.

Sin embargo, posteriormente recibimos únicamente 390 € de los 400 € de depósito.

Al contactar con atención al cliente de Carwiz, nos informaron de que habían descontado 10 € por la limpieza de uno de los coches. La factura confirma ese cargo de limpieza. 8c93c73e-9482-4cc5-afa2-af12c4d3ffba.pdf

Nos parece especialmente incomprensible cobrar una limpieza después de haber entregado los coches limpios y, además, después de que el empleado que realizó la inspección nos confirmara que los vehículos estaban perfectamente.

No volveremos a alquilar con Carwiz. La experiencia nos dejó la sensación de que el precio inicial no refleja realmente lo que puede acabar pagando el cliente.

Mésaventure pour un voyage ou la réservation en ligne n'a posé aucun problème avec la carte bancaire. Sur place, c'est un autre discours. Assurance obligatoire car la dite carte n'est pas acceptée. Sauf si on paye l'assurance ^^ :D Arnaqueur, Voleur etc... Merci,

A fuir absolument 30 euros de frais pour retard de prise de véhicule lié au retard du vol, surplus de 200 euros pour des "traces de transpiration" sur un fauteuil alors que nous avions déjà pris un forfait nettoyage. Le véhicule a été rendu propre sans dommage nous avions même passé un coup d aspirateur alors que nous avions pris le forfait nettoyage.

On July 10th, we rented a car from Carwiz for 10 days. We had paid for a Volkswagen Golf, but upon arrival we were given a Citroën C3 Aircross, with the explanation that this was an equivalent vehicle. We strongly disagree with that, as we do not consider it a comparable car.

After all documents had been signed, we were informed that the car had to be returned clean. We respected this requirement, had the car washed, and returned it after 10 days. The Carwiz employee checked the vehicle and confirmed that everything was in order.

However, after returning home, we discovered that Carwiz had still charged us €25 for cleaning the car.

We find this extremely disappointing and unacceptable. We fulfilled all the requirements and were even told at the time of return that everything was fine. This feels unfair and gives us a very negative impression of Carwiz’s service.

Sehr hilfsbereites Personal, jederzeit wieder zu empfehlen.
Im Notfall wurde alles gemacht, dass mir geholfen wurde.

Personal muy amable y todo explicado correcto

Pick up the car early morning 02/07/2026
They charge me extra €250 for insurance they told me my is not valid
Charge me €100 to drive to Dubrovnik because got through Bosnia and pop in to Mostar
Car I hired was damaged by mouse they found so they give me smaller car.
On end they just charge me £28 on my card don’t know what for I didn’t get email or invoice
Never ever will use them again

Avoid this company at all costs.They will try to charge you extra whenever they get the chance. This was by far the worst car rental experience we've ever had. It felt like a scam from start to finish. Do yourself a favor and rent from another company—you'll regret it if you choose this one.

Great with Matija

Marko was realy helpfull. Everything was quick and Thank you for helping me out with everything about my dental.

Carwiz is a scam! With the intention of doing them a favor and not booking through Booking.com or Check24, I booked directly through CarWiz, only to be greeted by a pleasant surprise at the airport: I had to pay €310 for insurance for 10 days, while the car rental itself cost around €120!!!

There are only two options: either no insurance at all, or an overpriced one that covers all damages.
Reading other people’s comments, choosing no insurance at all leads to even worse consequences!

Never again Carwiz!!!

Marko was great

would like to share my exprience with your company from my rental 2 days ago.
Have tried to pick up the car at Zagreb airport.
First surprize, have booked in Germany with full insurance, but my incurance was not accepted from Carwiz - have to book additional insurance- to make owner of Carwiz rich. Second surprize, have booked a nice modern KIA but at airport I got an „Upgrade“ to a trash DACIA Jogger - absolut insane! Third surprize, have to pay extra der if car cleaning would be nessesary, car was already not clean when recived- have to pay that extra - just to make owner rich.
This Action from Carwiz was really so bad and without any Respect to the customer.
Smells like profit-making with Typical Balkan corruction methods.

Never again !!

À fuir absolument !
Prix de base très attractif au moment de la réservation en ligne jusqu’au fameux tour de passe-passe (sur le lieu de vacances évidemment) de la traditionnelle carte bleue qui ne «fonctionnerait» pas pour l’empreinte (refus total du responsable au bureau de Pula en Croatie avec 2 cartes différentes) mais qui finalement se montre extrêmement redoutable et efficace lorsqu’il s’agit de régler un surcoût de 300€ pour récupérer la voiture !!!
Une arnaque très répandue dans ce milieu et qui continue de l’être en toute impunité dans certains pays.

WARNING! DO NOT RENT THROUGH THIS COMPANY!

This company is extremely shady through how they operate. The second we came through the airport after we landed and were supposed to pick up, they immediately demanded to put in "deposits" and to also pay an insurance fee, even though we booked this through a third party, booking.com, which had insurance included.

The car that we got was apparently brand new and had a few plastic bits on, which they explained were "from manufacturing" and had just been peeled off.

The car was solid overall, but then when we came back to the car rental company to check out our car they immediately went to the side of the car and saw an immediate scratch. Then they found more and more and added it to the fee.

Then after all of that they said through their eyes that they have found that we have driven off-road, which was apparently another 200 euros. After these confrontation they decided to get a police man to calm down the situation. The funny thing is that the police guy also has had these experiences and told us that you cannot with a clear eye tell if a car has been offroad without having a mechanic looking through it. The police man also said that 50% of croatian roads are considered offroad, which would make this highly illegal.

So do not go with this company, avoid it at all costs!