Carwiz Croatia レビュー 

Vorsicht bei dieser Autovermietung – absolut nicht zu empfehlen! Abzocke !!!

Wir haben über Check24 einen Mietwagen gebucht – inklusive Vollkasko-Versicherung ohne Selbstbeteiligung. Trotzdem wollte man uns vor Ort eine zusätzliche Versicherung für über 230 € andrehen. Als wir ablehnten, wurde der Ton schnell unfreundlich.

Besonders fragwürdig: Bei der Rückgabe ging der Mitarbeiter gezielt zur unteren Stoßstange und fasste direkt an eine Stelle, als wüsste er ganz genau, dass dort bereits kleine Kratzer vorhanden waren. Die Kratzer waren kaum sichtbar und an einer unauffälligen Stelle – trotzdem wurden uns dafür 430 € berechnet. Das wirkt auf uns absolut geplant und systematisch. Wir hatten von dem Wagen zahlreiche Fotos gemacht, nur leider nicht unter der Stoßstange.

Insgesamt ein extrem enttäuschendes Erlebnis. Wir fühlen uns abgezockt und können diese Autovermietung in keiner Weise empfehlen.

To the Dear Carwiz Team,

My name is Sira Salinas, and I recently rented a car from your agency between July 26th and June 7th. I am writing to formally express my dissatisfaction with several aspects of the service I received during this rental period.

First and foremost, upon picking up the car, we were subjected to a high-pressure sales approach to purchase an additional insurance policy, despite already having coverage. The language and tone used by the staff were uncomfortably intimidating, clearly intended to persuade us into buying more coverage than necessary. This created unnecessary stress at the beginning of our trip.

Secondly, the vehicle we were provided with broke down in Pula. We reported the incident immediately, yet it took an entire day for a replacement vehicle to arrive. When the car was finally delivered, it arrived with only half a tank of fuel and was in poor interior condition — noticeably dirty and not properly cleaned for use.

Finally, upon returning the vehicle to Split Airport, we ensured the car was in better condition than we received it. It was returned with more fuel and was cleaner than the one delivered in Pula. Despite this, we were charged €50 from the €200 deposit without any clear explanation. This charge feels entirely unjustified, given the circumstances.

I believe these practices — both the pressure to upsell insurance and the lack of clarity and fairness regarding deposit charges — reflect poorly on your company’s professionalism and customer care.

I would appreciate a clear explanation for the €50 charge and hope you take this feedback seriously to improve your service for future customers.

Sincerely

Sira Salinas

Absolutely shocking! Please avoid this company! They have taken 1430 euros from my card for a tiny scratch that was probably there before we hired the car! My husband works as a vehicle paint sprayer and this scratch will easily buff out and won’t need painting! Not sure how they can justify charging this amount of money! The 2 members of staff at the desk @ pula airport sat smirking at us as they claimed another victim! I should have read all the reviews as these scratches seem to happen a lot! Let’s just say I feel
For the next people who rent this car as they will be stung too! I will never use car wiz again and please stay clear of them!

Ich war rundum zufrieden mit Carwiz in Kroatien! Die Abwicklung war absolut unkompliziert und schnell, das Team vor Ort freundlich und professionell. Besonders positiv überrascht hat mich das sehr gute Preis-Leistungs-Verhältnis – deutlich günstiger als viele andere Anbieter, dabei aber seriös und zuverlässig. Das Fahrzeug war in einwandfreiem Zustand und die Rückgabe verlief ebenso problemlos. Ich kann Carwiz uneingeschränkt weiterempfehlen und werde bei meinem nächsten Kroatien-Trip gerne wieder dort buchen!

Awful Experience! Like others, tried charging us to pay extra for insurance & then added hidden fees onto the bill once we arrived & they knew it was too late

Final straw was them charging a cleaning fee even though the car arrived back to them spotless.

As soon as we arrived to get our car for the week . 2 customers had been at the desk that had been charged for supposed damage to the car. When we arrive back at the airport we had the same experience, a scratch had appeared on the car. They conveniently charged us the exact amount of our insurance excess. Things to consider:

1) don't leave the car once you return to the Pula airport. Do not give them an opportunity to be alone with the car before they check it

2) book with more reputable brand as they will likely have global T&C's

Bad experience. Would not recommend

Carwiz will lure you with low listed rental prices, but it will cost you much more at the end.
They play fraudulent tricks at the end of rental by claiming there is a scratch under the bumper, which I did not cause, and could not be seen upon picking up the car and performing a normal inspection. They will charge you hundreds of euros, 430 in my case. Avoid at all costs.

1. All cars are not in good condition. Key fob batteries must be checked and replaced at regularly.
2. My car does not even have parking sensors, no android auto.
3. Lost key cover not available in the full insurance cover even though they charge high amount for Full insurance cover
4. Check-out process takes long time. Keep 30min to 1hr time for this for worst case scenarios.
5. Friendly staff (5* for this)

Ich kann nur vor den Machenschaften warnen.
Bei der Fahrzeugübergabe wird von den Mitarbeitern eine Schablone an die Steinschläge im Lack gehalten und erzählt das alles in Ordnung ist.
Ich rate dringend das Auto von allen Seiten und jedes Detail genau zu untersuchen und darauf zu bestehen, das alles, wirklich alles an Schäden notiert wird.
Auch von unten ! Selbst der Spoiler wird von unten gesichtet.
Bei der Abgabe des Fahrzeugs wurde in meinem Fall der Schaden, der vorher als in Ordnung eingestuft wurde, natürlich bemängelt und darauf hingewiesen, das der Schaden ja nicht vermerkt ist. Des Weiteren wurde mir nach Abschluß der Besichtigung ein weiterer Schaden angelastet.
Ach ja, bei dem vorherigen Protokoll war der Wagen natürlich in Ordnung und geschulte Sprüche, wie 20 Augen kennen das Fahrzeug usw...

Somit unterstelle ich, das diese Masche mit jeder zweiten Vermietung begangen wird.
Die Ehrlichkeit dieser Filiale stelle ich in Frage.

Do not use this company under any circumstances
As a retired businessman, I have rented cars probably in the region of 250 times. These have varied in quality but this Carwiz Dalaman rental was the worse by a considerable margin. They failed in their duty of support, were threatening, have stolen money and told lies.
My car rental was for 18 days from Dalaman airport, booked online through Carjet. The problems started almost immediately. I’m used to the hard sell for collision damage insurance but these guys told untruths about my liability, threatened to cancel my rental and were unpleasant and ill mannered in the extreme. They eventually conceded when I showed them the Carjet rental agreement but it took a long time and I left with the car pretty stressed out and upset.
My problems were only beginning. I drove to my destination about 3 hours away from Dalaman. In the morning I noticed both front tyres had lost pressure. On close inspection both tyres were found to have no tread and had damage to the sides. I took the car to a tyre shop with a good reputation – they told me both tyres were beyond repair, were dangerous and illegal – if I were stopped by the police they would have prevented me driving!! I contacted Carwiz who told me they would seek permission for me to purchase 2 new tyres. Days passed before they responded. They refused to replace the tyres, refused to give me any local help and insisted I drive a 1 day round trip back to Dalaman. I pointed out that that they should be able to provide a local service AND that the tyres were in a dangerous condition. Again they refused to help and were again ill mannered.
In addition, two warning lights came on – oil and air filter. Again they refused to help.
After a few more days one of the tyres failed completely. I tried to put the spare on but the equipment to change the tyre was missing! Again, I asked for help – the car was broken down – again they refused. I had no choice but to contact and pay for a breakdown service and pay for 2 new tyres.
When I returned the car, I left the invoices for the breakdown service and 2 new tyres and was told head office would process a payment to me. It is now almost 3 months, I have yet to receive the money. To add insult to injury, they have also not returned the 2 hundred euro damage deposit!! The have ignored multiple emails and Whats App messages.
These guys are a nightmare and also appear to have stolen my deposit. Terrible!!!

All reviews and stories about how this company is scamming people are correct. I became a victim of the same scam too just 4 days ago. I picked up the car at Courtyard Marriott across from Chopin International airport and returned it at the same location without any damage (I took pictures of all sides and the roof of the car before leaving for the airport for my early flight). In half an hour I received from Carwiz a damage report showing a dent on the door and at the same time got charged $170. The report had 3 close up images attached, probably of a similar model and color car. Interestingly out of 3 pictures one doesn't show the dent. The other 2 pictures show the dent like a small round dot (possibly a fake image). When I called the woman answered the phone and said that she indeed took the pictures and she refused to listen to my arguments just said that I can email my complaints and pictures to Carwiz customer service. I sent my complaints there with pictures but nobody ever replied. I filed a dispute of the charges through my credit card company. I also filed a complaint against this company and their business practices via Poland Office of Competition and Consumer Protection (UOKiK) electronically. I'm working on filing the same complaint via the European Commission. I highly emphasize Do Not rent a car from Carwiz even if they offer low rates. It will cost you more time and money later. It isn't worth it. Get your car from a reputable company.

Awful pushy agent scared us into paying extra for insurance we didn’t need, quitting need for police involvement for the most minor of bumps and scratches. Also lied stating petrol was hard to come by in Dubrovnik in order to push a deal to give the car back empty. Petrol is easy to find. Car wasn’t great either with poor air con. Avoid using them at all costs. Stick to the tried and trusted larger agents.

Expérience juste catastrophique je n'ai jamais vu un tel manque de professionnalisme, du vol à l'état pur à fuir !

Tenk deg at du planlegger en tur med din kone og tre barn i flere uker, og sørger for at alt er perfekt, inkludert leiebilen bestilt gjennom Norwegian.no og tilknyttet CarTrawler, kalt CarWiz. Ved ankomst og henting av bilen ser du en kunde snakke med en ansatt om forsikring. Kunden, også norsk, hadde bestilt direkte fra CarWiz og ble fortalt at han må kjøpe full forsikring fra dem til tross for at han allerede har en tredjepartsforsikring. Han gir til slutt opp og kjøper den.

Når det er din tur, til tross for at du har en Premium-pakke, møter du samme argument og ender opp med å betale 375 euro ekstra for å få bilen. De nevner at de kan kansellere leien hvis du ønsker det, men nå har familien din ventet utenfor i omtrent en time. Denne opplevelsen føles skyggefull, utmattende og som en forferdelig velkomst. CarWiz-personalet er uprofesjonelle; en er ikke i uniform og stiller konstant spørsmål til den andre, som er frekk og respektløs. Til slutt gir de deg en nøkkel og ber deg finne bilen selv. Denne typen service er grunnen til at bedrifter får dårlige vurderinger og mister kundetillit på plattformer som TrustPilot.

My credit card was declined on site. After 3 times was canceled by CarWiz, but there was no money back. Of course, I was then allowed to look for another rental car on site, which was of course more expensive than if I had booked it months in advance.
They said to me, 1000$ deposit. Now the comparison portal through which I booked told me that the deposit was probably 6000$ and therefore my credit card limit was not sufficient...
But it wasn't in my contract, nor was I told this on site.
Before that, there was a long conversation in which he tried to sell me insurance. I had to invest a lot of time in proving to him that I already had insurance. They also wanted to force the toll pass on me. He wanted to scare me by claiming that my destinations could only be reached via the pass. And it would be very expensive if I didn't have the pass but used it. When I had successfully fended this off too, it was time to pay. This was then rejected 3 times, without explanation.
Or was it rejected because I didn't want the insurance and the passport?
In any case, there was no problem with my card, because I then had to go to another rental car agency.... Of course everything worked there.

Jeg lejede en bil. Fik hvad jeg havde bestilt og betalte for. Fair service. Vær opmærksom på hvad du selv har af forsikring, så undgår du dobbelt forsikring

A Carwiz Zagreb atua de forma desonesta e pouco transparente. Quando da assinatura do contrato no Check In, não há menção alguma a taxas de entrega de veículo fora do horário. No entanto, se voce chegar 15 minutos antes, como foi meu caso, te obrigam a pagar uma taxa de 36 euros que não contava em nenhuma cláusula do contrato. E se você não paga, não encerram o contrato. São desonestos e os funcionários são rudes e atendem mal e com má vontade em ajudar. Tentei resolver o problema através da agência RentCars, mas a resposta é sempre a mesma. Evite esta empresa, pois poderá ter problemas de cobranças indevidas.

Vi havde booket en bil i 16 dage. I én førers navn. Denne førere var kommet til skade med sin fod, og kunne ikke kører bilen.

Det kostede 80 euro at få den over i en anden førers navn.
Det er ikke acceptabel.
Dette selvskab har ingen forståelse.

Carwiz ist das Allerletzte. Erst wurde von mir verlangt den Wagen vor der Rueckgabe waschen zu lassen, was ich von serioesen Autovermietungen noch nie gehoert habe. Und bei der Rueckgabe ist der Carwiz Vertreter dann um den Wagen herumgekrochen und hat sich dabei jeden Zentimeter der Plastikstoßstange angesehen, um Fehler zu finden, die er noch vom letzten Verleih in Erinnerung hatte. Klar, nach viel Suchen hat er dann auch einen Kratzer wiedergefunden, allerdings so klein, dass ich mit dem Video, was ich beim Ausleihen gemacht habe, auf dem Handy nicht zweifelsfrei nachweisen konnte, dass der Kratzer vorher schon da war. Also habe ich erst einmal bezahlen muessen: 300 Euro! Auf dem Computerbildschirm sehe ich jetzt ganz klar, dass der Kratzer vorher schon da war und versuche jetzt das Geld ueber meine Bank wiederzuholen (bei Kreditkarten soll das gehen). Nie wieder Carwiz!!!

Obwohl ich die Übergabe des Wagens am Flughafen gebucht habe, wurde ich mit meinen zwei Kleinkindern zur Geschäftsstelle gebracht, um die Verträge fertig zu machen. Insgesamt habe ich so über eine Stunde Zeit verloren. Während der Vertrag angefertigt wurde, wurde mir nahegelegt, eine Vollkaskoversicherung abzuschließen, was ich ablehnte. Daraufhin wurde mir nachdrücklich unterbreitet wie teuer ein Kratzer für mich werden würde und dies belegt durch Rechnungen, die der Angestellte direkt auch zur Untermalung zur Hand hatte und mir vor die Nase legte. Während eines meiner beiden Kleinkinder im Auto schlief und das andere von Mitarbeitern fleißig mit Schokolade gefüttert wurde, und ich einfach nur weg wollte von dort, gab ich der Bearbeitung des Angestellten nach und willigte ein. Im Nachhinein kam heraus, dass eine Vollkasko bereits existierte. Ich fühlte mich bedrängt und betrogen. Der Tank war auch nicht voll, wie im Vertrag festgelegt war. Ich werde dort kein Auto mehr buchen.