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Same issues with other fellow Robloxian here. I purchased a 15$ card and it direct me to a page that doesnât work with the message âcannot display card at the momentâ if itâs an issue on the compa... ãã£ãšèŠã
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2025 - Bought a gift card 2026 - Realized that my friend didn't use it because he cant. I tried it on my own, I cant. Asked customer service and they made us try on different devices, emails, inter... ãã£ãšèŠã
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I used this site a few times years ago with no issue and recently decided to give it another try and make an order. First I tried paying with Revolut. For some weird reason, they cancelled it... ãã£ãšèŠã
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I ordered a $10 Roblox card through CashStar, and never received the code or confirmation email. I contacted support and never got an email back, even after a whole week of waiting. Iâve been scamm... ãã£ãšèŠã
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
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Paid for 2 playstation cards at 60â¬, cashstar wrote me an email saying there was an error and I still haven't been refund! Is this a scam?
CashStar ããã®åç
Hello Lucas,
Thank you for sharing your feedback. Weâre sorry to hear about the trouble with your PlayStation card order and the refund delay. To assist you further, please check for a message from noreply.notifications@trustpilot.comâweâve reached out to request more information so we can review your case promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/15/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
BOOTS eGIFT CARD - Links don't work, unable to access or get any help, has been going on for MONTHS
UPDATE: 18/08/2025 Cashstar no email has been received and the telephone number provided just goes to a voicemail saying 'we are closed' . I will await your prompt response.
CashStar ããã®åç
Dear Thorburn,
Weâre sorry to hear about the ongoing difficulties youâve experienced with accessing your BOOTS eGift Card and the frustration of not being able to get assistance for months. Please check for an email from noreply.notifications@trustpilot.com, as weâve reached out to gather your details so we can look into this further and work toward a resolution.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/17/2025:**
Hello Thorburn, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
I would likento give them a zero. This is a scam company. I went to crate and barrels website to buy a gift card and that took me to cash star. As stated by multiple reviewers, the transaction failed and the company is yet to return my money. Finding their number is very difficult. Once I did, they told me that I would be refunded within 24 to 4 8 hours becasue the transaction took failed. It's been 4 days, they have not yet refunded anything.
CashStar ããã®åç
Dear Swati,
Weâre sorry to hear about the difficulties you experienced when trying to purchase a gift card through the Crate and Barrel website and the frustration caused by not yet receiving your refund. We understand you mentioned being told the funds would be returned within 24â48 hours after the transaction failed, but that itâs now been four days without a refund. Please check for an email from noreply.notifications@trustpilot.com, as weâve reached out to gather more details so we can investigate this further and work toward resolving the matter for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/12/2025:**
Hello Swati, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Got a £284 TUI giftcard through my work Achievers scheme - tried to use it against my only TUI holiday booking. It hasn't worked - TUI have not received the funds. I raised a complaint through Cashstar and they say it has been redeemed.
I would avoid.
CashStar ããã®åç
Dear Y.Simms,
Weâre sorry to hear about your experience with your £284 TUI gift card not working as expected and understand how frustrating this must be, especially with your holiday booking. We see that you mentioned raising a complaint with us and being advised that the card was redeemed, but weâd like to look into this further. Please check for an email from noreply.notifications@trustpilot.com, as weâve requested some additional information to help us investigate and work toward a resolution for you.
Warm regards,
Josh R.
CashStar Team.
I would highly appreciate it if i can get a refund i brought a 75 USD roblox card on the site
And havenât received a code and itâs been hrs
Still waiting for a refund or a code for what i paid for my order number CNPZD7GWWKY
I will never purchase without reading the reviews, atleast ive learned my lesson.
still never got my refund 3 days later, when i try calling the support number all they say every 2 minutes is "We apologize for the delay we will be with you shortly." complete bullshit. 75$ Gone to waste
CashStar ããã®åç
Hello there,
Thank you for sharing your feedback. Weâre sorry to hear you havenât received your Roblox code and understand how frustrating this must be. To assist you further, please check for a message from noreply.notifications@trustpilot.comâweâve reached out to gather the necessary details to resolve this matter.
Maurice V.
Cashstar team.
**UPDATE FROM CASHSTAR 08/12/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Cashstar team.
Hallo ð
Ich habe eine 20 guthabenkarte kaufen wollen und als ich auf bezahlen gedrÃŒckt habe wurde das geld von meinem konto abgezogen aber dann stand dort Zahlung konnte nicht bearbeitet werden.
Mein geld ist weg und die Guthabenkarte habe ich nie bekommen.
Habe mich schon per mail an das Unternehmen gewendet aber bisher kam nichts......
Am besten bei diesem Unternehmen aufpassen da ich schon mehrere solche Bewertungen gesehen habe : (
CashStar ããã®åç
Vielen Dank fÌr Ihre Bewertung und dass Sie uns auf dieses Problem aufmerksam machen. Es tut uns leid zu hören, dass Ihre Zahlung abgebucht, aber die Guthabenkarte nicht zugestellt wurde. Bitte ÌberprÌfen Sie Ihre E-Mails auf eine Nachricht von noreply.notifications@trustpilot.com, da wir weitere Informationen von Ihnen benötigen, um Ihnen schnellstmöglich weiterhelfen zu können.
Maurice V.
Cashstar team.
Non Ú possibile essere truffati dal sito della playstation, Ú una vergogna, ho acquistato 150⬠di buono regalo, non spiccioli... e adesso leggo queste recensioni, mandate il codice prima che parte una denuncia.
non ho letto una recensione positiva, mi chiedo se qualcuno effettivamente abbia mai ricevuto un codice... incredibile che un azienda come playstation metta sul proprio sito un collegamento a dei truffatori come voi
AGGIORNAMENTO 12/08/2025
L'ASSISTENZA CLIENTI RISPONDE OGNI 24H, mi fanno sempre la stessa domanda, del codice e del rimborso nemmeno l'ombra, siete dei truffatori ho già contattato il mio avvocato per denunciarvi.
AGGIORNAMENTO 26/08/2025
ALLA FINE OGGI HO RICEVUTO IL MIO RIMBORSO, DOPO AVER CHIAMATO A DUBLINO, PARLATO PER UNA SETTIMANA TRAMITE EMAIL CON 1 RISPOSTA AL GIORNO... ESPERIENZA DA NON RIPETERE
CashStar ããã®åç
Ciao Giovanni,
Grazie per aver condiviso la sua recensione. Ci dispiace per le preoccupazioni espresse e comprendiamo lâimportanza di ricevere il codice acquistato. La invitiamo a controllare unâemail da noreply.notifications@trustpilot.com, dove abbiamo richiesto ulteriori informazioni per poterla assistere al meglio.
Maurice V.
Team Cashstar
**AGGIORNAMENTO DA CASHSTAR 08/12/2025:**
Grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere aggiornamenti a breve. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per te e ripristinare la tua fiducia nel nostro servizio.
Maurice V.
Team Cashstar.
n°CND6EBHBFV.
Bonjour, je me permet de vous écrire car hier j'ai acheté une carte psn d'une valeur de 20 euros, malgré le fait que j'ai payé et malgré les mail de confirmation de ma commande, je n'ai en AUCUN CAS reçu le code de ma carte.
Vous m'avez envoyé un mail pour me dire que ma commande n'est pas passé et que je serai remboursé. Malgré cela je n'ai toujours pas été remboursé.
J'attends des explications de votre part, dans le cas contraire j'engagerai des poursuites à votre encontre.
Merci et bonne journée.
CashStar ããã®åç
Bonjour, merci dâavoir partagé votre expérience. Nous sommes désolés pour les désagréments rencontrés concernant votre commande et votre remboursement. Afin de pouvoir examiner votre dossier et vous aider davantage, merci de vérifier vos e-mails pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin de recueillir plus dâinformations.
Maurice V.
Ãquipe Cashstar.
**MISE Ã JOUR DE CASHSTAR 08/09/2025**Â :
Merci beaucoup d'avoir partagé vos coordonnées avec nous. Notre équipe travaille activement sur votre dossier et vous recevrez prochainement une mise à jour. Nous apprécions vos commentaires et espérons résoudre ce problÚme à votre satisfaction afin de regagner votre confiance en notre service.
Maurice V.
Ãquipe Cashstar.
Their PlayStation gift card service was not working: when I tried to pay, I got an error saying the payment had been refused. I tried four times using two different payment methods, thinking that my payments were BEING REFUSED as the error told me. In reality CashStar has actually reserved money on my credit card and paypal account for gift cards I will never receive (and don't want anymore, CashStar I want you to cancel the pending charges).
The worst part though is how this situation was handled by CashStar.
First of all, CashStar customer support is only reachable by submitting a form on their platform (from the Netherlands at least). There is no phone number, e-mail or chat option. You don't even get a confirmation e-mail when you submit the form.
Second, they just simply do not respond. I have not received any kind of reaction to my two messages. I think they are just letting the pending charges expire, which means I am missing 4x 60 euros of spendable income for as long as that takes. Incredibly LAZY handling of this problem. The least you can do is send me a message informing me and CashStar is either too lazy or too incompetent to manage even that.
I will never buy a PlayStation gift card again as long as CashStar is the company handling them. Or any other giftcard managed by CashStar.
CashStar ããã®åç
Hello Anoniem,
Thank you for sharing your feedback. Weâre sorry to hear about your experience with your PlayStation gift card purchase attempts and the difficulty reaching our support team. To assist you further, please check for a message from noreply.notifications@trustpilot.com, as weâve reached out to request more information so we can look into this matter directly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/12/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
I made an order 8/3 of $449 gift card and said unable to process order, itâs been a week and still no refund from them.
My order number #CNPZD7R9TA4. RESOLVE THIS NON SENSE
Update: I received my refund today 8/9
CashStar ããã®åç
Hello Nataly,
Thank you for sharing your feedback. Weâre sorry to hear about the issue with your order and the delay in receiving your refund. Weâd like to look into this further. Please check for a message from noreply.notifications@trustpilot.com, as weâve reached out to request additional details so we can assist you directly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/09/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I purchased a gift card through CashStar and the amount was immediately deducted from my bank account. However, I received a message saying: "Unable to process your order", and I never received the gift card or any clear explanation.
I tried to contact their customer support, but got no response. Thereâs no proper way to track the order status, and the lack of communication is extremely frustrating.
This is completely unprofessional and unacceptable. A company handling digital payments should have a much better system in place to protect customers and respond to issues.
I do not recommend using CashStar at all. If I donât get a resolution soon, I will dispute the charge with my bank.
â ïž Please be careful â avoid using this service until they fix these major problems and start respecting customer trust.
CashStar ããã®åç
Hello,
Thank you for sharing your review. We're very sorry to hear about your experience with your gift card order, including the charge to your account, the error message you received, and the difficulty reaching our support team. We understand how frustrating this must be and take your concerns seriously. To better assist you, weâve requested more information via an email from noreply.notifications@trustpilot.com. Once we receive your details, weâll gladly look into this further and work toward a resolution. We truly appreciate your patience and the opportunity to make things right.
Warm Regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/10/2025:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
I would highly appreciate it if i can get a refund i brought a 150 roblox card on the site
And havenât received a code and itâs been hrs
Still waiting for a refund or a code for what i paid for my order number CNPZD7R8XPB
I got my refund back after two days thank you so i will give it 3 stars im aware now that i wonât just go purchasing without reading reviews first
CashStar ããã®åç
Hello there,
Thank you for your review, and we're sorry to hear you haven't received your Roblox gift card. We understand how important timely delivery is and want to make this right. Please check for a message from noreply.notifications@trustpilot.com, as we've reached out to request more information so we can look into your order and assist you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Huge risk of payment declining and not refunding you for a 1-2 week period - approach with caution!
As someone residing in the US with multiple different US based payment methods, every single one of them was declined. Rather than receive help from support, you'll simply be shooed off and told they have no details and to just buy a physical plastic card elsewhere. Their "response" to this review was just the exact same copy-pasted message, only from a different name. I have never experienced as awful of service as I have with CashStar and recommend nobody to purchase from them unless they get their act together - 2 stars only because they don't outright take your money and refuse to give it back.
They don't seem to want to provide the customer service at all, so why should you do business with them? What is going on in this company?
CashStar ããã®åç
Hello Ryan,
Thank you for your feedback. We're sorry to hear about the trouble you experienced with payment processing and that your concerns werenât resolved to your satisfaction. This is not the experience we want for our customers. To better assist you, please check for an email from noreply.notifications@trustpilot.comâweâve reached out to request more information so we can look into this further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 08/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Been given a Morrisons giftcard from Tameside council through my sons school for dinners through the summer holidays, the link provided just says page not found and to call a premium number which I canât do. Canât contact school as itâs the 6 weeks holidays, Morrisons said they canât help! Useless!
CashStar ããã®åç
Dear Angela,
Thank you for sharing your experience with us. Weâre truly sorry to hear that youâve been unable to access your Morrisons gift card and understand how frustrating it must beâespecially during the school holidays when itâs harder to find support. Weâve requested further information via an email from noreply.notifications@trustpilot.com so we can look into this and assist you directly. Please know weâre here to help resolve this as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/04/2025:**
Hello Angela, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple payment methods. Nothing works. Itâs a shame that every business uses Cashstar
CashStar ããã®åç
Hello Melissa,
Thank you for sharing your experience. Weâre sorry to hear about the trouble you had completing your gift card purchases across multiple sites. Weâd like to learn more and help resolve this issue. Please check for a message from noreply.notifications@trustpilot.comâweâve sent a request for additional information so we can assist you directly.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Bought a roblox 60⬠card, everything worked etc etc but didn't get the email to redeem it. Contacted support, and never got an answer.
Edit: got an answer, but they just say the order has not been processed; though on the site, it says it has been processed successfully, and the gift card is there. Though there is no way to claim in, because I need a mail to arrive, BUT IT DIDN'T
CashStar ããã®åç
Hello Porcello,
Thank you for bringing this to our attention. Weâre sorry to hear about the trouble receiving your Roblox gift card email and the confusion regarding your order status. To better assist you, please check for a message from noreply.notifications@trustpilot.comâweâve reached out to request additional information so we can investigate further and resolve this for you.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Ho acquistato una gift card da 60â¬
i soldi sono stati scalati, la mail di conferma acquisto Ú arrivata ma non Ú mai arrivare la mail con il link.
Dal link trovato nella mail di conferma acquisto ho trovato il modo per accedere a tutte le gift card acquistate ma quella acquistata ieri risulta non attiva infatti esce il messaggio: "eGift cannot be viewed"
Servizio pessimo.
CashStar ããã®åç
Alessandro, grazie per aver condiviso la sua esperienza. Ci dispiace sapere che ha riscontrato un problema con la visualizzazione della sua gift card da 60â¬, ricevendo il messaggio "eGift cannot be viewed". Comprendiamo quanto possa essere frustrante e ci scusiamo per il disagio. Per poterla assistere al meglio, le abbiamo inviato un'email da noreply.notifications@trustpilot.com per raccogliere ulteriori informazioni. La invitiamo a controllare la sua casella di postaâvogliamo davvero aiutarla a risolvere questo problema.
Josh R.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR 08/03/2025:**
Ciao Alessandro, grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere aggiornamenti a breve. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per te e ripristinare la tua fiducia nel nostro servizio.
Cordiali saluti,
Josh R.
Team CashStar
Ho acquistato una gift card dal valore di 20 euro..non mi e mai arrivata..costato che e un sito davvero poco poco affidabile..da evitare
CashStar ããã®åç
Grazie per il suo feedback. Siamo davvero dispiaciuti nel sapere che la gift card da 20â¯â¬ non le Ú mai arrivata e comprendiamo la sua frustrazione. Per poterla assistere al meglio, la invitiamo cortesemente a controllare la sua casella email â in particolare eventuali messaggi da noreply.notifications@trustpilot.com â dove le abbiamo richiesto ulteriori informazioni necessarie per esaminare il suo caso. Restiamo a disposizione per risolvere la situazione quanto prima.
Maurice V.
Team CashStar.
**AGGIORNAMENTO DA CASHSTAR 08/05/2025:**
Ci dispiace non essere riusciti a contattarti. Ti abbiamo inviato un'e-mail da noreply.notifications@trustpilot.com chiedendoti i tuoi dati di contatto per poterti assistere ulteriormente, ma non abbiamo ricevuto risposta. Se hai ancora bisogno di assistenza, chiamaci al numero 1-(855) 741-1209; il nostro team ti aiuterà .
Maurice V.
Team Cashstar
The worse service that ever had, i tried to buy a gift card yesterday for a birthday that is today, my gift card was unable to be processed from i don't know what reasons and they took $600 from my account , no refund yet.
CashStar ããã®åç
Hello Ecaterina,
Thank you for sharing your experience. We're sorry to hear about the issue with your gift card order and the concern regarding the charge. Weâd like to look into this further and assist you directly. Please check for a message from noreply.notifications@trustpilot.comâweâve reached out to request more information so we can investigate and help resolve this promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Bought $10 Robux giftcard and was claimed by the recipient but received nothing but a free hat. Went to the CashStar support page and it says PAGE NOT FOUND. Roblox should not be working with this company. Totally unprofessional. Would give it 0 stars if I can.
CashStar ããã®åç
Dear Zoe,
Thank you for sharing your feedback. We're very sorry to hear about your experience with the Robux gift card and the trouble accessing our support page. We understand how frustrating this must have been, especially when the issue wasn't resolved and the support path was unclear. To better assist you, weâve sent a message via Trustpilot from noreply.notifications@trustpilot.com requesting more details. Please check your inbox when you have a momentâonce we receive your information, weâll do our best to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/03/2025:**
Hello Zoe, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
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