Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Luc... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Luc... もっと見る
企業が回答しました
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I'... もっと見る
企業が回答しました
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... もっと見る
企業が回答しました
Bought roblox giftcards first one went fine, second & third one didnt get through, "payment declined". Took my money and didnt receive a refund or an actual reason why it didn't work. Reading the ot... もっと見る
企業が回答しました
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Middle Street 129, 04101, Portland, 米国
ネガティブなレビューの 100%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ho acquistato una gift card da 50 euro che non mi è mai stata consegnata. Richiedo rimborso immediato
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I've ordered in the past being emailed within minutes of purchase. Why are Sony even using this company ??

CashStar からの回答
Got charged twice for Sephora gift card purchase and never received the code! Horrible, buggy service!

CashStar からの回答
I am writing this review to expose a consistent and documented pattern of behavior by Cashstar that borders on fraudulent activity. After attempting to purchase a digital product, I received the same generic, automated response that thousands of other users have reported: an immediate cancellation of the order due to failed "security checks," citing no specific or valid reasoning.
While the company claims to "protect" customers, the reality is a predatory loop that results in direct financial prejudice. In many international jurisdictions, like mine, banking and digital service taxes are applied the moment a transaction is processed. When Cashstar unilaterally cancels a legitimate transaction without cause, these taxes are not refunded by the local banks.
I have attempted to resolve this through every available channel, multiple emails, support forms, and attempted telephone contact, all to no avail. Being told that "the system reviews multiple factors" while refusing to provide manual verification for a legitimate payment is a clear evasion of commercial responsibility.
Legal precedent suggests that Terms of Service cannot override basic consumer protection laws. A company cannot accept funds, trigger non-refundable financial obligations in the user's home country, and then hide behind a "black box" algorithm to deny the service purchased.
This issue is not isolated. Based on the extensive history of complaints on platforms like Reddit, DevForum and here on Trustpilot, it is evident that this has been a recurring pattern for over more than two years. I am currently in the process of organizing and seeking legal counsel to initiate a Class Action Lawsuit against Cashstar for these systemic practices.
I demand the immediate manual verification of my transaction and the delivery of the product I paid for in good faith. A refund is an inadequate remedy that does not cover the financial damage already caused. If you value your company's remaining reputation, I suggest you fulfill the order and address this "validation" flaw that is currently defrauding a vast community of global users.

CashStar からの回答
Left a review and was asked to respond to email , did so and still not heard a word back. Disgusting customer service and basically stole £50 from me as gift card still not working????!!

CashStar からの回答
Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Lucretia Verdis.
CashStar wanted my personal information to investigate. They can look into the purchaser's name. Email ends in gmail. Figure it out.

CashStar からの回答
Unable to refund two 10 dollar robux gift cards and little to no way to contact support, resent twice but the same thing happens , never knew until i read the reviews that this company is the absolute most unprofessional one to ever be officially partnered with roblox to be selling gift cards this way

CashStar からの回答
Prizeout uses them to distribute casino winnings. I have an issue with an E-Card they sent me. CashStar has a support form on their site that simply doesn't work. It just keeps saying to try again. There is no way to contact them.

CashStar からの回答
J'ai acheté une carte cadeau sur ce site mais ai dû demander un remboursement 7 jours après. On me demande de confirmer ma demande, ce que je fais le jour même. Après cela, pas de nouvelle et pas de remboursement non plus.
Je demande des explications, on me demande de reconfirmer ma demande.
On me me fait miroiter deux fois un remboursement puis finalement non, on m'explique qu'il y a un délai de 14 jours à compter de l'achat pour demander un remboursement, et que j'ai dépassé ce délai.
Cela fait trois semaines que ça dure et j'ai beau expliquer par a + b que ma demande initiale respectait largement le délai de 14 jours, on me refuse tout remboursement.
En conclusion, service client lamentable qui vous noie de réponses contradictoires pour gagner du temps et éviter d'avoir à rendre de l'argent.

CashStar からの回答
Ordered two gift cards for Roblox. Both flagged for 'suspicious activity' even though I have ordered things from then before. The refunds are not instant and from what I see in the replies do not happen at all. Horrible company.

CashStar からの回答
Achat d’une carte cadeau de 50€ mail de confirmation après débit de la carte, et deuxième mail dans la foulée pour me dire qu’il ne peuvent pas traiter ma demande !! C’est quoi ce bordel… on ne sait ni pourquoi, ni ce qui doit être fait par la suite !

CashStar からの回答
Incredibile che con tante segnalazioni su il pessimo sistema di pagamento spesso andate storte per fare l'ordine... Comunque i soldi 💸 si lo prendono. Dovrebbe essere chiusa questa piattaforma. Non va bene truffare la gente.

CashStar からの回答
ho fatto un acquisto di una gift card 60€ mi hanno preso i soldi e hanno detto che la gift card non è stata elaborata e che verrò rimborsato, ma del rimborso neanche la vista. #CNPZDUSPGB3 è il codice ordine.

CashStar からの回答
Stole my PlayStation gift card and shared my real name and location!
I bought a gift card but I didn’t know you couldn’t buy one for someone in a different country. I tried to get support to transfer the card to me instead then. Email support kept telling me the issue was fixed but I could never access the gift card. THEN they sent an email with my personal info (name, location, etc) to my friend! I never wanted that shared!!
I did a chat with cashstar/playstation, and they told me they needed the number, which I was never given since I didn’t redeem the gift card in the first place. They took 10 minutes for every reply and were rude, insinuating I didn’t understand. They never resolved my issue, and said I needed to talk to cashstar- which is who I was talking to!
Absolute SCAM of a company that will steal your money, give you the runaround, and will leak your personal info! I will NEVER buy a PlayStation gift card again!!

CashStar からの回答
I purchased an ecard for Sephora. It took my money and never processed the card. Their customer service number just claims to expedite the issue and nothing gets resolved. FRAUD

CashStar からの回答
Bought a gift card on black Friday deal, I have never been able to access it nor the bonus gift card. It is actual theft, you can't contact them, I have tried a few different ways since the end of Nov last year and had no response at all. How they are allowed to operate I don't know. Blatant thieves.

CashStar からの回答
Claims they will send out gift cards im 24 hrs its been 5 days such a let down for my 10 year old sister

CashStar からの回答
Spent $15.00 on a roblox eGift Card only to take my money and not give me what I paid for? You really need to fix the validation process if it keeps "cancelling" orders yet not returning even a cent of what was paid. I just wanted some robux.

CashStar からの回答
Ho acquistato una carta regalo da 80€, ho ricevuto una mail di conferma dell'ordine e subito dopo un'altra che riporta che non sono riusciti a elaborare l'ordine. I soldi sono stati però scalati dalla carta e richiedo un rimborso. Il numero dell'ordine è #CND6AP5A5Y.

CashStar からの回答
Terrible experience was charged and not offered a refund got scammed out of 100 euro please never use this platform. The 1.2 stars is more than it should be i think it should be 0!!!!

CashStar からの回答
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