Recently I have bought 3 paintings from Rafael Mazzuco from Castle Fine Art Gallery in Bath. This was one of many purchases there since 2015. James was very helpful, polite, friendly and professional... もっと見る
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レビュアーのコメントを見てみましょう
I must reinforce my previous feedback regarding Castle Fine Arts. Daniel my consultant has been amazing & kept me totally informed about all aspects - in particular regarding delivery of my piece/s.... もっと見る
Delighted with my artwork, Dan - you have been absolutely fantastic from my first enquiry, to you sourcing me the picture, and helping me all the way to receiving it yesterday, what a fantastic servic... もっと見る
Castle Fine Art have worked with us in acquiring some amazing pieces. This final one was Shadowman and we love it. Thank you Rebecca for making it happen at Cardiff and Tony Church for delivering... もっと見る
企業情報
Castle Fine Art について
当該企業による記述
As the UK's leading art retailer, Castle Fine Art has been at the heart of the contemporary art movement for over 30 years.
Specialising in original fine art, hand-signed limited editions and sculpture, we unite collectors with works from an exceptional selection of world-class masters, cultural icons and homegrown contemporaries.
In 1995, we opened our first gallery in the historic market town of Stratford-upon-Avon with just one goal in mind – to share the joy of fine art. Whilst we may have expanded over the years, our foundations are built on a pure love for art – a feeling that remains in every corner of the business today. With 38 galleries nationwide and a global online store, we continue to build with the future of modern art in mind.
We strive to offer an incredible selection of art for a range of budgets and spaces. Whether you are a seasoned collector or beginning your journey, our art consultants are here to inspire and guide you every step of the way in our nationwide galleries, online, on the phone or by home appointment.
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4.8
優良
439件のレビュー
最近のレビュー依頼の記録はありません
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Attentive and helpful
I like the regular communication between client and gallery. The gallery staff are very attentive and helpful. Tony who hung the picture was polite and efficient.
2026年2月16日
自発的なレビュー
Castle Fine Art からの回答
Hi Charles,
Thank you for your kind feedback.
We are thrilled to hear that we exceeded expectations with our customer service, knowledge and communication skills.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope to welcome you through the doors of our gallery soon.
Thanks,
Rachel 😊
A truly wonderful experience.
I first contacted Castle Fine Art via their website and emailed a really helpful man called Jay. He worked in the offices and helped ensure that the artwork my Mum was interested was available to view in the Chester branch.
When there, a woman called Rosie helped make our experience so pleasant. Neither my Mum or I have ever bought artwork before and Rosie made us feel so welcome and the whole experience was wonderful. She even offered us a drink while we were there and we spoke about her area of expertise.
My Mum walked away a very happy customer and there were happy tears and hugs for Rosie.
Thanks again Jay and Rosie. I’m sure we’ll return.
2026年2月17日
自発的なレビュー
Castle Fine Art からの回答
Hi Julie,
Thank you for sharing your lovely experience with us. We're thrilled that Jay and Rosie could make your visit to our Chester gallery so welcoming and enjoyable.
It's wonderful to hear your Mum felt so happy and supported during her first artwork purchase, moments like these are exactly why we do what we do. We'll be sure to pass on your appreciation to both Jay and Rosie.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We look forward to welcoming you both back to the gallery soon!
Thanks,
Rachel 😊
30th Visit
We visited Castle Fine Art in Chester to celebrate my 30th birthday, and the experience was truly outstanding from start to finish.
I called ahead to let them know we’d be in the city for the day, and spoke to the lovely Sarah, who was immediately warm and welcoming. When we arrived, she greeted us with glasses of fizz and personally gave us a tour of the gallery. Sarah was incredibly professional and knowledgeable about every artist and piece, making the whole experience feel personal and special.
We ended up purchasing two beautiful artworks, and Sarah went above and beyond by securing both pieces in the 96 edition my birth year. It was such a thoughtful touch that made the purchase even more meaningful.
She also recommended a fantastic local restaurant, which we booked for the following day the food was every bit as excellent as she promised.
This was hands-down one of the best gallery experiences we’ve ever had, far surpassing any previous visits elsewhere. Sarah’s service was exceptional, and we left feeling genuinely looked after.
Huge thank you to Sarah and the team at Castle Fine Art Chester we couldn’t recommend them more highly!
2026年2月28日
自発的なレビュー
Castle Fine Art からの回答
Hi,
Thank you for your wonderful review. We're so pleased you chose to celebrate your 30th birthday with us in our Chester gallery.
Sarah will be delighted to hear how much you enjoyed your visit. We're glad she could make the experience unforgettable, from the warm welcome to helping secure artworks each with an edition of 96 to mark your birth year.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
Thank you again for your kind words. We hope to welcome you back to the gallery again soon.
Thanks,
Rachel 😊
Wonderful process of purchasing art!
From the get go the purchase of a piece of art from Castle Fine Art has been a pleasure.
The team are helpful without being pushy, I was provided with all relevant information up front without any pressure to purchase. Any queries I had were answered quickly and thoroughly. Service from Ashleigh (Sales Manager)has been first rate and would definitely purchase from them again.
On the day of collection the piece was packaged perfectly for transport and was in perfect condition when presented to the recipient as a gift.
Thank you so much for making the process an enjoyable one!
2026年2月12日
自発的なレビュー
Castle Fine Art からの回答
Hi Matt,
Thank you for your kind review. We're delighted to hear that your experience purchasing from us was such a pleasure from start to finish.
Ashleigh will be thrilled to know her support made the process smooth and enjoyable for you, and we're glad the artwork arrived perfectly packaged and ready to be presented as a gift.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your feedback and look forward to welcoming you again in the future.
Thanks,
Rachel 😊
Company is a scam selling art pieces…
Company is a scam selling art pieces that do not exist.
Sales people will be very quick to take you money and then your order never shows up after months of waiting.
Then you have to fight them for a refund. Possible section 75 even as far as a small claims court to get your money back. Total scam company and a waste of time.
2026年1月19日
自発的なレビュー
Castle Fine Art からの回答
Hi Adam,
We extend our sincere apologies for the experience you have had with us and the frustration this has caused.
We pride ourselves on our standards and are regretful that have not met your expectations. Your artwork exists and I can see on our internal system that Hannah from our Cheltenham gallery has been in touch on multiple occasions to discuss your piece and to process the refund - which has now been issued.
I will pass your feedback onto a member of our Client Services team to assist further.
Thanks, Rachel
Excellent service yet again, thank you!
We first visited the Manchester gallery for my 50th birthday and we've been regulars for the last 5 years.
The staff are fantastic. Jonathan, Liam, Federico and Lee are friendly, knowledgeable, and work with you to build a collection, if that's what you want.
We had a new piece delivered today and the service provided by Daniel the technician was fabulous. Not only did he hang the new artwork for us, but he also rehung some other pieces we'd moved for decorating. His attention to detail and perfectionism made sure that everything was presented in the best possible way, we are very impressed. Thank you!
2026年2月20日
自発的なレビュー
Castle Fine Art からの回答
Hi LG,
Thank you for your lovely review and for your continued support over the past five years. We're delighted to hear how much you've enjoyed working with Jonathan, Liam, Federico and Lee in our Manchester gallery.
It's also great to know Daniel provided such excellent service during your recent delivery. We'll be sure to pass along your kind words to the whole team.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We look forward to welcoming you back to the gallery again soon.
Thanks,
Rachel 😊
Excellent service from start to finish
Excellent service from start to finish. Leonie at the Marlow gallery was incredibly helpful when we made the purchase and kept us informed of our delivery and installation date.
Nick installed the art and was very professional and conscientious.
2026年2月20日
自発的なレビュー
Castle Fine Art からの回答
Hi Will,
Thank you for your review.
We are over-the-moon to hear that Leonie from our Marlow gallery offered an incredible experience through her knowledge and communication. We will be sure to pass on your feedback to her and Nick - they will be thrilled!
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope your new artwork brings you lasting enjoyment, and we hope to welcome you back again soon.
Thanks,
Rachel 😊
Placed an order and was told 4 weeks…
Placed an order and was told 4 weeks delivery. Heard nothing from them so chased to be told yes it’s 4 weeks (at this point it was 6 weeks). When I went back to point this out I was told that my piece was being quality checked and they’d advise me of delivery the next day or two. A week later still nothing so asked to cancel order. Order was cancelled and I was advised 7-10 working days for a refund. Refund not received.
2026年1月21日
自発的なレビュー
Castle Fine Art からの回答
Hi Jade,
Thank you for leaving your feedback.
We sincerely apologise for the experience you have had with us and the frustration this has caused.
We understand how important it is to receive your artwork on time, and regret that we have not met your expectations.
We are dedicated to addressing your concerns and rectify this matter as swiftly as possible, as a result, a member of our Client Services team have been in touch via email to assist further.
Thanks, Rachel
Top service from start to finish
Top service from start to finish. Brilliant in shop customer service, a great deal and fantastic delivery and fitting service. The guy who delivered our art, Tony, definitely went above and beyond to get to our house and made zero mess when fitting the picture.
2026年2月17日
自発的なレビュー
Castle Fine Art からの回答
Hi Rudolph,
Thank you for taking the time to leave your feedback.
We are thrilled to hear that our team went above and beyond to make your experience with us a brilliant one from start to finish!
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope you enjoy your artwork for years to come and we can't wait to welcome you back soon!
Thanks,
Rachel 😊
Updated following excellent complaint resolution
Update (March 2026): Following my original review, Castle Fine Art contacted me directly and my complaint was handled by Dawn Miles, Client Services Manager. She took ownership of the issue, kept me informed throughout, arranged delivery at a convenient time, and ensured both artworks arrived safely.
Castle Fine Art also made a generous goodwill gesture in recognition of the delays, poor communication and inconvenience I experienced.
My original review accurately reflected my experience at the time. However, I also believe it's important to recognise when a company accepts responsibility and goes the extra mile to put things right. Dawn provided excellent customer service throughout the resolution process, and I am pleased to update my review to reflect the way my complaint was ultimately handled.
Original Review:
It had been over four weeks since placing my online order (#2025155680) with no update on an expected delivery date, despite repeated emails and unanswered phone calls. Very slow to reply to emails.
The most recent message stated the order was ready and that the logistics team would call the next working day to arrange delivery. No call was received.
This review has been retained for transparency, as it reflects my experience before Castle Fine Art resolved the matter.
2026年2月16日
自発的なレビュー
Castle Fine Art からの回答
Hi Steve,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the delay in delivering your order and for any frustration this has caused. We understand how important it is to receive your artwork on time, and regret that we have not met your expectations.
We are dedicated to addressing your concerns and rectify this matter as swiftly as possible, as a result, a member of our Client Services team will be in touch soon to assist further.
Thanks,
Rachel
Quality Service
The team at Castle Fine Art are very professional in terms of the advice they offer and the service they provide. My picture arrived beautifully packaged and I could not fault the service - thank you.
2026年2月16日
自発的なレビュー
Castle Fine Art からの回答
Hi George,
Thank you for your lovely feedback.
We are thrilled to hear that our teams friendly and knowledgeable service created an amazing experience.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope you enjoy your artwork for years to come and we can't wait to welcome you back soon!
Thanks,
Rachel 😊
Second Paul Corfield
My second Paul Corfield purchase from Castle Fine Art in Norwich and again have surpassed my expectations. So professional in every way. Art is so well framed with obvious car and attention. Arrived at Norwich store for verification that artwork was perfect before fast delivery on arranged day. Looks fabulous in our home, so pleased! Thank you so much, will be back soon. Thoroughly recommend the Norwich Castle Fine Art store.
2026年2月12日
自発的なレビュー
Castle Fine Art からの回答
Hi Darrin,
Thank you for your glowing review!
We pride ourselves on our level of service and we are over-the-moon to hear that our Norwich gallery surpassed every expectation - we will be sure to pass on your kind words!
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope your second Paul Corfield artwork brings you lasting enjoyment, and we hope to welcome you back again soon.
Thanks,
Rachel 😊
Fantastic service from Liam in the…
Fantastic service from Liam in the Manchester gallery.
Amazing hanging in my home by Daniel.
Can’t fault it 👍
2026年2月13日
自発的なレビュー
Castle Fine Art からの回答
Hi Matthew,
Thank you so much for taking the time to share your review.
We’re delighted to hear that your experience with Liam and Daniel was fantastic.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope your new artwork brings you lasting enjoyment, and we hope to welcome you back again soon.
Thanks,
Rachel 😊
Delighted customer
Great choice of art work. Gallery in Oxford helpful and knowledgeable. Picture delivered and installed today very professionally by Tony Church, delighted with it. Thank you to all involved.
2026年2月12日
自発的なレビュー
Castle Fine Art からの回答
Hi Carolyn,
Thank you so much for your lovely feedback!
We’re delighted to hear that you are delighted with experience from purchase in Oxford to installation with Tony. We’ll be sure to pass on your kind words to the team.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We look forward to hearing from you again and welcoming you back soon!
Thanks,
Rachel 😊
Delighted with my 4 pieces of new…
Delighted with my 4 pieces of new artwork and the service from castle art from purchase with Leonie to Tony installing each piece perfectly. Thank you so much to the team from Marlow they were faultless
2026年2月4日
自発的なレビュー
Castle Fine Art からの回答
Hi Charlotte,
Thank you so much for your lovely review!
We’re delighted to hear that your experience with Leonie, Tony and the team at our Marlow gallery made your experience with us an exceptional one! We will be sure to pass your kind words onto them.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you soon!
Thanks,
Rachel 😊
Great art, friendly staff
Sarah helped me find exactly what I wanted and the installation by Dan was great, very helpful and I'm loving the new pieces.
2026年1月30日
自発的なレビュー
Castle Fine Art からの回答
Hi Edward,
Thank you so much for your feedback!
We’re delighted to hear that Dan was helpful throughout your experience with us. We will be sure to pass your kind words onto him.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
Dan has done an incredible job of…
Dan has done an incredible job of hanging the artwork. Really friendly and a complete perfectionist.
2026年1月29日
自発的なレビュー
Castle Fine Art からの回答
Hi Susan,
Thank you so much for your kind words!
We’re delighted to hear that Dan did an incredible job at hanging your artwork in your home. We will be sure to pass your kind words onto him.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
In one word KARLA
In one word KARLA. There were problems with the delivery company ( dpd=useless) , BUT Karla addressed the problems, and kept in touch with me and in the end organised a personal delivery from a Castle Fine Art employee who was amazing. Very Very happy with my purchases. Exemplary work from Karla at Castle Fine Art in Reading. She is a STAR
2026年1月20日
自発的なレビュー
Castle Fine Art からの回答
Hi Ian,
Thank you so much for your kind words!
We’re delighted to hear that Karla and our team in Reading offered exceptional service throughout your experience with us - even with situations that were outside of their control. We will be sure to pass your kind words onto them.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
My experience with Ollie at Nottingham…
My experience with Ollie at Nottingham Castle Fine Art has been exemplary. 💫💫💫💫💫 Outstanding customer service, knowledgeable, professional, amazing attention to detail and I would whole heartedly recommend visiting Ollie, for that extra mile of commitment. 🎉🎉🎉 Thank you for such a wonderful experience into the beautiful world of Art. 💫💫💫💫💫
2026年1月16日
自発的なレビュー
Castle Fine Art からの回答
Hi Peter,
Thank you so much for your lovely review!
We’re delighted to hear that Ollie's knowledge customer service, professionalism and knowledge made your experience with us an exceptional one! We will be sure to pass your kind words onto him and our Nottingham branch.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you soon!
Thanks,
Rachel 😊
When we visit the Canterbury gallery…
When we visit the Canterbury gallery we're always welcomed, usually by Tina, we're always offered coffee and advice is readily available from all the staff
2025年12月24日
自発的なレビュー
Castle Fine Art からの回答
Hi Adrian,
Thank you so much for your feedback!
We’re delighted to hear that Tina and our team in Canterbury offer exceptional customer service - making you feel at home in our gallery! We will be sure to pass your kind words onto them.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
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