Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... もっと見る
I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... もっと見る
Was wondering where my parcel was, so contacted catering24 on what's app and was getting dealt by Laura. A great pleasure to deal with and sorted out my issue immediately. It was a relief as t... もっと見る
企業情報
当該企業による記述
Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.
連絡先
Etiquette Park, Manners Avenue, Ilkeston, DE7 8FU, Ilkeston, 英国
- 01159444434
- hello@catering24.co.uk
- catering24.co.uk
4.6
優良
283件のレビュー
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Missing item in delivery.
For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the containers were delivered. Reached out to be told "Unfortunately, this over our time period of reporting any missing items, whic is 7 working days." You'd think after spending thousands of pounds with them across the years they would want to remedy their mistake, very strange that they are happy to lose thousands more in orders with us instead of just replacing a £28.00 item that they forgot in the first place. Will be moving suppliers today, terrible customer service experience.
2026年3月10日
自発的なレビュー
Catering24 からの回答
Thank you for your feedback, and we're sorry this has left you feeling let down.
We completely understand the frustration - when you've been a loyal customer for three years, you expect to be looked after, and rightly so. We do want to be transparent that this order was delivered and signed for back in November 2025, with the issue being raised with us in March 2026. Our 7 day reporting policy is in place to help us investigate and resolve issues quickly, and a gap of several months does make that much harder.
However, your custom matters to us far more than a rigid policy, and we certainly don't want to lose a valued customer over a £28 item. Please get in touch with us directly so we can discuss this properly and find a way forward that works for both of us.
We'd genuinely like to make this right.
Quick delivery
2026年2月26日
自発的なレビュー
Quick despatch
2026年1月26日
Quick and easy to order
2026年1月15日
自発的なレビュー
absolute rip-off
absolute rip-off. so i ordered 2 compartment containers for my business. £46 for 300 so i thought under 20p its ok. when they arrived i realised that price was only the base and not the lids. So i have waited now to order the lids for the same price that is zero value for money. if it is costing me 40p per container for take away i might as well shut the shop.
2026年1月23日
自発的なレビュー
Catering24 からの回答
We have requested more information with out a response. Please contact us with your order number so we are able to look into the pricing, we always display if lids are purchased separately and we work always price competitively, for the last 2 years we have not increased prices, in fact many customers have had price decreases through our kitchen club. Kindest Regards, Catering24 Team
No sooner ordered than delivered
No sooner ordered than delivered - according to requirements. Couldn't get any better.
2025年12月29日
Because very good service
2025年12月29日
The best I've found
Excellent prices, great quality and service! I highly recommend Catering24 and have no reason to choose another company.
2025年11月24日
Wide range of disposal catering cups…
Wide range of disposal catering cups plates and cutlery
Speedy dispatch
2025年11月24日
Very easy to order
Very easy to order, speedy delivery , competitive prices, will definitely use again.
2025年11月24日
Catering24 -FIVE STARS
We are very happy customers with Catering 24.
Excellent value, very speedy service & always reliable & consistent.
They also use PDP as a trackable courier.
2025年10月27日
Overall, satisfied.
I bought 3 stainless steel serving spoons. The price was excellent but one of the spoons' finish is not great. Also, some quirks with delivery. The order confirmation email from them said I would receive a delivery confirmation email the night before delivery. I never received this email. Furthermore, only one spoon was delivered. I contacted the company and their response was, to their credit, quick and helpful, so full marks for customer support. The other 2 spoons arrived the following day.
2025年9月24日
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