Had placed a large order when my wife pointed out that the delivery was likely to take place when we were away from home. I immediately emailed customer service and requested a short delay on deli... もっと見る
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レビュアーのコメントを見てみましょう
Staff always really friendly and Jackie always goes that extra mile to make sure we have what we need. from alterative products. if possible to changing delivery dates when our computer does not allow... もっと見る
For the second time in three years of ordering from Catering 24, there was an item missing. We were closed for maintenance so have only just realised that our last order was missing lids but the conta... もっと見る
企業が回答しました
I called up catering24 as another supplier had sent me the wrong goods and had to wait 3-4 days for return and refund ! When I spoke to Hayley she quickly helped me find the items required and offer... もっと見る
企業情報
当該企業による記述
Catering24 is a recognised national online distributor of catering disposables and have been serving the UK foodservice industry since 1992. A first and second-generation family award-winning business that has one of the largest ranges of stocked takeaway packaging, disposable cups and cleaning hygiene to name a few areas of our expertise. Our website displays live stock and we offer free next working day delivery for all orders over £100 in value, order before 9pm for same day dispatch. Catering24 have a dedicated customer service team on hand to support you in your product enquiries and customer support Monday to Friday. We have been known within the industry as the distributor that is There When You Need Us.
連絡先
Etiquette Park, Manners Avenue, Ilkeston, DE7 8FU, Ilkeston, 英国
- 01159444434
- hello@catering24.co.uk
- catering24.co.uk
4.5
優良
283件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No more next day delivery when placing min order , you should change the name to catering72
Company change their next day free delivery when meeting min order to just on Wed and Thurs delivery, without even being bothered to inform customers about it. And I understand you try to keep cost down, but if I am not informed that suddenly you changed your delivery, I do have a right to be upset that I was suddenly left without my order on time
2025年1月26日
Catering24 からの回答
Good afternoon Iga,
I appreciate your feedback and can see you are frustrated with the new delivery structure. Please allow me to explain.
Since you opened your account in 2022, we have only decreased your and our other customers prices through the C24 Kitchen Club, we are proud to have been probably one of the only suppliers in the UK to have done this for our customers and we appreciate your loyalty in return. This contrasts with the massive inflation costs we have faced as well as continuing to be London living wage or higher paying employer even though our business is in the Midlands.
Each year we have cost increases from our suppliers one of which is our courier partner DPD, this is also an effect of the national insurance increase for employers which we are preparing for. Rather than reduce employee numbers or increase prices to you we have made the decision to put in operational efficiency instead with a structure of delivery days allowing us to use DPD less and use our own vans and drivers.
This means that for your specific area we are offering 2 days a week Wednesday and Friday for free delivery over £100 which is still a fantastic service. We are still offering DPD delivery outside of those days at a delivery charge which is still very low compared to the industry as well as next day delivery order by 9pm. The delivery options are there if you need them still and we are the only supplier in the UK to offer order by 9pm for next day delivery.
Most customers have been very positive in the feedback as it has offered structure and is more likely to be delivered on our own vans which gives a far better service than DPD.
I hope you understand we want to mitigate giving price increases to customers and hope that customers would work with us to achieve that goal.
We are a family run company and only wish for our customers to thrive. I do apologise you weren’t notified, we sampled a section of customers in a survey and the feedback was that the new checkout options were explanatory enough which is why we didn’t do a mass email I will feed this back to marketing for consideration.
Kindest Regards,
Oliver Lloyd
Director
Excellent service well recommended catering service
Excellent service by the buyer (Hayley) extremely helpful polite courteous and very knowledgeable took full responsibility for resolving the situation.
2025年1月13日
自発的なレビュー
Very fast delivery
Very fast delivery. Placed an order, usually it turns up next day. It's much quicker dispatch and delivery time than a different company that I was using. Only stumbled with catering24 as I couldn't find the right disposable cutlery from the other company
2024年11月24日
My go to supplier
My go to supplier. Has all my needs at a reasonable cost. Customer service is the most friendliest though extremely professional. Any problems are solved in an instant and are great at keeping in touch to check you are satisfied with the relationship. Oliver my relationship manager is top notch.
Thanks Catering 24, 24 hours a day service.
2024年11月25日
5* service
Regular updates on tracking, fast delivery and quality festive cups and xmas crackers. Will definitely order from here again.
2024年11月25日
Great products, quick delivery
We use catering24 often, they have always provided great quality products and quick delivery, thank you.
2024年11月24日
Great Customer Service
Have dealt with Catering 24 for a few years. Always great service and good pricing. Sascha has been extremely helpful today!! Thank you.
2024年11月26日
自発的なレビュー
Excellent Customer Service
Had a problem with an Incorrect Delivery that was sorted by Sascha immediately.
2024年11月18日
自発的なレビュー
Stunning company.
Absolutely stunning company, really they are. Ordered late Thursday. Received 12:00 Friday. Best company ever. Great prices, fantastic. Impressed doesn’t meet it.
2024年11月15日
自発的なレビュー
Great service from Sascha 5 stars *****
Great service from Sascha, great items and I will order again. I would recommend Catering24 to be your first choice. Good prices and quick deliveries.
2024年11月14日
自発的なレビュー
Fantastic service
Fantastic service, very quick delivery, quality products and cheaper than most
2024年10月26日
Order
Placed my order on 26th August and still waiting delivery the website states 2-3 days delivery. The customer support as been helpful but I would very much prefer receipt of my order.
2024年8月26日
Catering24 からの回答
Apologies for the delay in your order. We advertise catering equipment with a lead time and on this occasion the manufacture had a discrepancy in the stock they had available to supply. We will provide feedback to improve on this.
This company has a fantastic range of…
This company has a fantastic range of products for restaurants. The quality is excellent, and the prices are fair. They’re a reliable source for all my supply needs.
2024年9月6日
自発的なレビュー
This supplier is my go-to for all…
This supplier is my go-to for all things restaurant-related. They offer a wide range of products, all of which are high quality. Their service is efficient and reliable, making them a top choice.
2024年9月6日
自発的なレビュー
This company offers a fantastic…
This company offers a fantastic selection of restaurant supplies. The products are durable, and the delivery is quick and reliable.
2024年9月2日
自発的なレビュー
I’m impressed with the variety of…
I’m impressed with the variety of products available here. The quality is consistently high, and the service is great. They’ve become an essential supplier for my restaurant.
2024年9月5日
自発的なレビュー
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