Cannot praise Cavendish Online enough. Our adviser Nick Boyles was totally professional throughout quite a complicated process. He was always very friendly and patient with our queries and always made... ãã£ãšèŠã
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I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... ãã£ãšèŠã
Jake V was well mannered and offered all the guidance relevant to help me choose the best policy for me. Appropriate sense of humour and was patient when I had to gather details to help get through t... ãã£ãšèŠã
I had no idea how to go about obtaining insurance for a gift inter vivos. Harry skillfully guided me through the process which included a detailed health questionnaire. The premium is affordable and I... ãã£ãšèŠã
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About Cavendish Online
At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about â without the jargon or hidden costs.
Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers â whatever suits you best.
Why customers like us
- Clear, easy-to-understand guidance â no confusing insurance speak.
- Flexible options: manage online or talk to a friendly adviser.
- Competitive prices and straightforward policies.
In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. Weâre fully authorised and regulated by the FCA â so you can be confident youâre in safe hands.
Ultimately, protection is about peace of mind. With Cavendish Online, youâll get honest advice and practical support so you can make the right decisions for your family â and get back to enjoying today.
Need help? Our team is ready to chat â friendly, no-pressure advice whenever you need it.
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234 High Street, EX4 3NL, Exeter, è±åœ
- 03456442544
- info@cavendishonline.co.uk
- cavendishonline.co.uk
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Excellent service
My experience was informative and I felt important and appreciated.
2026幎1æ22æ¥
This the second time I've usedâŠ
This the second time I've used Cavendish Online . Their advisors are well informed and helpful. Everything is transparent and the prices are very, very competitive. Couldn't recommend them more highly.
2026幎1æ30æ¥
If you need life cover of any sort I highly recommend Cavendish Online
Arranging this cover was only as complicated as it needed to be, clearly explained, breaks taken to collect/ add needed data/facts, no duplication, previous sessions info was always in place, very effective. Marc was very helpful in describing the choices until I ended up with the right product.
2026幎2æ5æ¥
Cavendish helped me to find the life cover I needed
My Cavendish contact, Kate, was polite, instructive and helpful throughout our series of interactions. If I had any questions or concerns she speedily dealt with them. She was also extremely punctual!
2026幎1æ9æ¥
How can I rate a service I havenâtâŠ
How can I rate a service I havenât applied for, from a company I have never been in contact with until they sent me an email about my ânew policyâ, followed by another email about my ânew policyâ, followed by a âsorry we sent the email in errorâ followed by a request to ârate their serviceâ ð³
2025幎12æ12æ¥
Cavendish Online ããã®åç
Weâre sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. W
eâve corrected the issue and removed your details from future communications.
Please contact us at info@cavendishonline.co.uk or 01392 439 437 (9amâ5.30pm, MonâFri) if youâd like to confirm or share any concerns.
I was incorrectly emailed as anâŠ
I was incorrectly emailed as an existing customer, which I am not. I phoned and was told that I had been emailed in error. I said this was a data protection concern and I was assured that I would receive a email explaining what had happened. I said I really should have received an email as soon as they were aware. It is now three weeks and no explanation. A very unprofessional approach.
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Cavendish Online ããã®åç
Thank you for your review.
We can see you are currently in dialogue with us directly about this issue that arose in December.
Once again, we apologise for this error and the inconvenience it has caused.
Kind regards,
Cavendish Online
Product good
Product good, administration of policy truly awful.
Feb2026 update: now part of a Financial Ombudsman Complaint.
2025幎1æ8æ¥
Cavendish Online ããã®åç
Thank you for your review.
We can confirm that your case is under active review, and we are treating the matter with the utmost seriousness.
Relevant teams are currently discussing the details, and we will provide an update as soon as further information becomes available.
Kind regards,
Cavendish Online
Not sure who this company are
Not sure who this company are or why they want a review, as I don't recall any dealings with them ?
2025幎12æ12æ¥
Cavendish Online ããã®åç
Hi Martin,
We understand why these emails were concerning. They were sent in error due to an internal system issue and were not intended as a sales prompt. Your details have now been removed from all future communications.
If you have any questions, please contact info@cavendishonline.co.uk or 01392 439 437 (9amâ5.30pm, MonâFri). We sincerely apologise for the confusion caused.
No idea who this company is???
Got an email thanking me for my business, then got another email with my "policy details" then got another email apologising because they didn't mean to send me emails.
I was going to email them and ask how they got my details but I think it's a ploy, that once they get you replying then they try to sell something
2025幎12æ12æ¥
Cavendish Online ããã®åç
Hi Celine,
We understand why these emails were concerning. They were sent in error due to an internal system issue and were not intended as a sales prompt. Your details have now been removed from all future communications.
If you have any questions, please contact info@cavendishonline.co.uk or 01392 439 437 (9amâ5.30pm, MonâFri). We sincerely apologise for the confusion caused.
Didn't buy life insurance from theseâŠ
Didn't buy life insurance from these cowboys. Who would trust their personal details with an outfit that can't manage their mailing list appropriately
2025幎12æ12æ¥
Cavendish Online ããã®åç
Hi Chris,
Weâre sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. Weâve corrected the issue and removed your details from future communications.
If youâd like to confirm or share any concerns, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9amâ5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Cavendish helped to find life insuranceâŠ
Cavendish helped to find life insurance in very easy way.
2025幎12æ12æ¥
total scam false email claims youâŠ
total scam false email claims you already have a pilicy then try to sell you more
2025幎12æ12æ¥
Cavendish Online ããã®åç
Hi Neal,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologize for the confusion caused by our recent communication. This was an internal error, and weâve taken steps to ensure it doesnât happen again.
If youâd like to discuss this further, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9amâ5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Sent email to me saying thank you forâŠ
Sent email to me saying thank you for taking out life insurance with us, even though I never did. Why are you still holding on to my personal data? Surely this is a GDPR issue?
2025幎12æ12æ¥
Cavendish Online ããã®åç
Hi Daniel,
Weâre sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. Weâve corrected the issue and removed your details from future communications.
We understand your concern regarding GDPR. We have escalated your details to our Data Protection team for review, and they will be in touch if any further action is required.
If youâd like to speak to us directly, you can contact us at info@cavendishonline.co.uk or call 01392 439 437 (Monday to Friday, 9amâ5.30pm).
Thank you for highlighting this, and we sincerely apologise for any confusion caused.
Cavendish Online ããã®åç
Hi David,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologize for the confusion caused by our recent communication. This was an internal error, and weâve taken steps to ensure it doesnât happen again.
If youâd like to discuss this further, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9amâ5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Invasive
You took all my very personal health details quoted a ridiculously high price then refused to delete any of my information. I didn't take a policy out !!
2025幎12æ12æ¥
Cavendish Online ããã®åç
Good afternoon,
Weâre sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. Weâve corrected the issue and removed your details from future communications.
We understand your concern regarding your data. We have escalated your details to our Data Protection team for review, and they will be in touch if any further action is required.
If youâd like to confirm or share any other concerns, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9amâ5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Rang to say it was a hoax applicationâŠ
Rang to say it was a hoax application but you are now harrassing me by email.
Dont please
2025幎12æ12æ¥
Cavendish Online ããã®åç
Hi Jane,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and weâve taken immediate steps to ensure it doesnât happen again. Please rest assured that youâve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Failed to ask even basic questions
My wife had a small presymptomatic lung cancer discovered by accident on a scan , then removed with high expectation of cure
All Disclosed in preliminary discussions with cavendish
Yet nick failed to ask even basic questions on type that he later stated rendered her uninsurable , and yet gave the false expectation she would be insurable at2 years .
Not only wasted our time but as a result forced me to say to wife she was uninsurable for 5 years . Do you know how negative that is for her ?
First time ever refused insurance !we would not have applied if nick told us the truth to start with.
Utterly useless .
Do your job next time .
2025幎12æ13æ¥
Cavendish Online ããã®åç
Dear Mike,
Thank you for your review.
We understand you have now spoken to the team about your specific feedback on your application as per the above and provided feedback on the process.
We're very sorry that you had a negative experience whilst trying to obtain cover via our telephony service.
If you still have further questions please let us know.
Kind regards,
Cavendish Online
Scammers
Randomly received an email thanking me for taking out life insurance with them but Iâve never done that and so I assume this is a scam company.
2025幎12æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Cavendish Online ããã®åç
Hi Hayley,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and weâve taken immediate steps to ensure it doesnât happen again. Please rest assured that youâve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
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