Centra Corp レビュヌ 

77
•
TrustScore 5段階評䟡の4.5

4.4

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Had damp throughout several rooms due to a burst water pipe. Mark came out and spent most of the day sorting it out - detection, taking apart kick boards and skirting boards, treating mould and instal... もっず芋る

5぀星のうち5の評䟡

I'd had pigeons nesting on my balcony for over two years and there was a LOT of mess covering everything. The two technicians from centra corp did a very thorough job cleaning up, and although everyth... もっず芋る

5぀星のうち5の評䟡

We had Vinci at our property to remove guano from our balcony. We were not quite satisfied with the final result after the first visit! After we notified Vinci, they arranged promptly a second visit a... もっず芋る

䌁業情報

  1. 枅掃サヌビス
  2. 業務甚枅掃サヌビス
  3. 火灜被害埩旧業

圓該䌁業による蚘述

Centra Corp is quickly becoming South England’s leading restoration and cleaning company catering for businesses across the country. With 70 years combined experience, our dedicated staff are on hand to help offer various cleaning solutions to businesses and residential customers. Our services span from industrial cleaning to mould remediation and we cover a vast amount of locations. The team at Vinci Response Services work around the clock in order to ensure our customers homes and businesses experience minimal disruption of times when disasters hit. These types of situation's vary significantly from mould, sewage backups and floods but our team are on hand to handle these dilemmas as and when we are needed. Vinci Response have several nationally recognised accreditations including BDMA, IPAF, CHAS and more. Being within the industry for several years, our team has built a breath of knowledge that is almost untouched. With such knowledge and a 24 hours a day, seven days a week, support line your only moments away from speaking to one of our team and our team being manoeuvred to help. We invest heavily in utilising the most advanced pieces of technology which enables us to provide the best possible customer experience. Find out how we're helping homeowners and business owners across the country restore their properties.


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4.4

優良

TrustScore 5段階評䟡の4.5

77件のレビュヌ

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4.4

すべおのレビュヌ

(77)

過去12か月のレビュヌ数: 27ä»¶

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5぀星のうち5の評䟡

Excellent Company

The Vinci Response team have been incredible during a very stressful time when my home was flooded. The service and care I received was everything I could have hoped for in a time of crisis. Any issues along the way were dealt with promptly. Paul always replied to my messages immediately and always had solutions for any problems. A great team and company! Thank you!

2025幎6月20日
自発的なレビュヌ
Centra Corp ロゎ

Centra Corp からの回答

That's wonderful to hear! We understand that a home flood is an incredibly stressful event, and we're truly glad our Vinci Response team could be there for you.

It means a lot to us that the service and care you received were everything you "could have hoped for in a time of crisis," and that any issues were dealt with promptly. We'll be sure to pass on your special thanks to Paul for his immediate replies and solutions – he'll be thrilled to know he made such a positive difference.

Thank you for recognizing our team and company; your kind words are greatly appreciated!

5぀星のうち1の評䟡

Absolutely terrible company very


Absolutely terrible company very unprofessional we had a house fire and one of their workers wrote obscene message on the bedroom wall in spot also when clearing out the property some rings and an Apple Watch went missing
And when they cleared the loft of sentimental items they damaged some which could have been salvaged they broke two very old dolls from my childhood that grandparents had given me when I was young
I had already lost enough In the fire and for them to disrespect belongings and home like that is disgusting
I would never let them in another property

2024幎11月1日
自発的なレビュヌ
Centra Corp ロゎ

Centra Corp からの回答

Dear Jayne Allsobrook,

We sincerely apologise for the delay in our response to your review posted on April 28th, 2025. We appreciate you taking the time to share your experience, and we are truly sorry to read about the distress this has caused you, particularly given the traumatic nature of the house fire. Our aim is always to support individuals during such challenging times while performing our essential remediation work.

The specific allegations you have raised, including the inappropriate message, missing items, and damage to sentimental belongings, are taken with the utmost gravity and directly contradict Vinci Response's values and strict professional standards.

We want to assure you that your complaint was immediately logged within our internal system and thoroughly investigated by our senior management team. This comprehensive investigation led to disciplinary action being taken in relation to the inappropriate message, reflecting our firm commitment to accountability and maintaining the highest professional standards.

Regarding the allegations of missing items, we understand there is current uncertainty regarding their whereabouts, as they may have been moved to storage in your garage. We, along with your insurers, are awaiting an update from you on this matter. Findings regarding all other aspects of your complaint, including the damaged items, have been passed to your insurers, who are now dealing with this matter directly.

Our standard procedures involve confirming authorisation for work and advising clients to remove valuables, including jewellery and money, and sensitive personal data prior to our team commencing work, precisely to safeguard belongings and prevent such concerns.

We remain committed to ensuring that all issues are fully examined through this channel. Please be assured that we are dedicated to providing compassionate and professional service to all properties we work on. We encourage you to continue liaising with your insurer regarding the outcome of our investigation.

Sincerely,

The Team at Vinci Response

5぀星のうち5の評䟡

Can’t recommend mat and adam enough

Can’t recommend mat and adam enough , cleaning our house after a fire nothing was too much trouble , made a difficult job so much easier liased with other services for us and made sure everything cleaned and ready for the next stage of putting it all back together .
A real asset to the company thank you

2025幎4月17日
自発的なレビュヌ
5぀星のうち5の評䟡

First class service from Ian and the


First class service from Ian and the team. My elderly parents suffered a traumatic house fire, Ian was patient with them, explaining everything he was doing in a way they could understand. The team were on site for 3 days and in my parents words performed a miracle with the house. Whole heartedly recommend Ian and his team .

2024幎11月25日
自発的なレビュヌ
5぀星のうち5の評䟡

First Class service from start to finish

Having suffered an under floor water leak in the bathroom which had spread into our bungalow hallway agents working on behalf of our insurance company allocated Vinci to carry out remedial work.
From the moment Paul arrived to do a survey and submitted the scope of work they have proved themselves to be a reliable and efficient company.
Chris and Craig did the initial stripping out work and installed the dehumidifiers and dryers. Pete came a few weeks later and wallpapered and then painted the hall and finally Lucas came and retiled the bathroom floor and reinstalled the sink.
Communication with Vinci at every stage of the project has been first class and all the tradesmen have done a first class job. Suffice to say each and everyone of them would be welcome back at any time.
So a big thank you to Paul and Chris for managing the work so well and for all the team at Vinci.

2024幎10月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Thank you Paul, Barry & Pete from Vinci


Following our home suffering extensive flood damage, our insurance company introduced us to Paul from Vinci Response. Paul came in and understood our stresses and did all that he could to take them away with his calm and reassuring 'can do' attitude.... just what we needed! Throughout the repair work Paul and his team did not disappoint! Always arrived on time, were very polite and professional with their quality of work second to none! Thank you Paul, Barry and Pete, we couldn't have asked for better!

2024幎8月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Highly Recommended

We cannot thank Paul Buck and his amazing team enough for all the help and advice during a flood at our holiday chalet.
The workmanship they provided is absolutely first class. We could never imagine after a total renovation what the finished results would look like.
We would highly recommend Paul and his team to anyone.
Thank you for your patience also Paul when we had a few difficult site issues.

2024幎7月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Vinci Response has performed miracles


Vinci Response has performed miracles with my mother in law's insurance reinstatement following a flood. After a lengthy delay obtaining a contractor, Vinci Response came on board and their BDM Paul Buck got the job moving and has been professional and considerate in his dealings with an elderly lady. The contractors (especially Luca and Mark - just brilliant) have gone the extra mile to ensue the job was completed to our satisfaction. We could not be happier with the end result, Thank you.

2024幎7月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Now recommending to everyone

This company completely sorted out the mould problem in our room. They were very friendly and very good at explaining everything to me in detail. Amazing service and care, I now recommend Vinci to everyone.

2024幎5月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Amazing company

I called Vinci Response to clean some graffiti off my garden wall. The whole process was quick and easy, they were very professional to deal with. I will definitely use them again if needed.

2024幎5月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Very efficient company

We had a leak in my student accommodation and called Vinci Response. They were really professional with what they were doing and acted really quickly to clear out the water and dry it to prevent mould damage. Very polite at all times. Would 100% recommend them and use them again!

2024幎4月16日
自発的なレビュヌ
5぀星のうち1の評䟡

They do not have any respect to


They do not have any respect to people's time and lack of communication internally. When I told them I will need to give them one star review they said: 'Don't worry we have plenty of 5 stars so it won't bother us' I do not see any reviews for them at all. I hope my review will prevent people from hiring them. Unfortunately, Camden Council trusted them on a project. I will make sure they will not win any other projects ever again.

2024幎6月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Really poor quality of service

Really poor quality of service
expected better for the amount charged.
The driveway looked worse than before and the cleaning of my stones was not effective at all. The stains were still there.
My gardener came the following week and did both the driveway and the stones and managed removed all the stains at the fraction of the price. Would not recommend to family or friends.

2024幎2月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Fire restoration...excellent service!

The Vinci guys and especially Ian and Tom were so amazing in managing our house and our belongings during one of the most difficult times of our life. From the beginning they treated everything with such care and understanding, showing a lot of sensitivity for our feelings and the sentimental nature of the contents of our home. I am so grateful that Ian Bell managed the project, no request was ever too big and he provided guidance and reassurance at every stage! Our greatest appreciation and thanks to Vinci for aleviating a lot of our stress and giving us hope to move forward!

2024幎1月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Amazing Service

I needed a damp and timber report prior to receiving my mortgage offer. I spoke to Kim on the phone and she explained what they could do and they managed to get be booked in with very short notice.

The report was very thorough and I was really impressed by the service I received.

If I ever needed something like this carried out again I would definitely be using them and I would also recommend them highly to anyone else.

2023幎11月7日
自発的なレビュヌ

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