CHAIRUS レビュー 

CHAIRUS からの回答

2026年10月14日

Hello,

We're truly sorry for this experience — you have every right to be unhappy, and we sincerely apologise for how long this has taken to resolve.

We've reviewed our email records and can confirm that your return label has already been sent to you. Once the returned items arrive at our warehouse, we will arrange your refund promptly.

We understand your frustration, and we're sorry for the inconvenience this has caused. If you have any trouble locating the return label or need anything else to complete the process, please let us know at care@chairus.com — we'll make sure it's handled as quickly as possible.

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年10月10日

Hello Katie,

Thank you for your honest feedback, and we're sorry for the frustration this has caused. At Chairus, we aim for our products to be both easy to assemble and true to the photos shown, so hearing about your experience is genuinely disappointing — and we take it seriously.

Regarding the color: slight differences may occur due to photography conditions, lighting, and screen settings. We understand that this can still be disappointing, and we appreciate you pointing it out.

Your feedback on both the assembly difficulty and the instructions has been noted — we will pass it to our product team so we can optimize the assembly guide and make the process clearer and smoother.

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年10月10日

Hello Cody,

We're very sorry for the frustration and the slow responses — that's not the experience we want for you. We understand you just want this resolved.

We've checked our email records: your return label has been sent to you by email. Once the chairs reach our warehouse, your refund will be arranged.

We sincerely apologise for the inconvenience. If you need anything else to complete the return, please reach out and we'll assist you right away.

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年10月4日

Hello Mahmut,

We're truly sorry — you're right to expect better from us, and we completely understand your frustration. Waiting on the rest of your order and feeling like no one cares is not the experience we want for any customer, and we sincerely apologise.

We've looked into your order and it appears the remaining items may have been lost in transit. We're taking action right away: we will arrange a replacement shipment for you immediately.

Tomorrow, you will receive an email from us with a new tracking number as well as a compensation plan. Again, we're very sorry for the inconvenience this has caused, and thank you for your patience while we make this right.

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年10月4日

Hello Claire，

We're sorry about this situation. To clarify: CHAIRUS has only one official website — chairus.com. We do not operate any other sites.

Therefore, chairushop.com is not our website, and we are not affiliated with that order in any way. We cannot retrieve or process it.

We advise you to contact your bank to dispute the payment and to report the fraudulent site. For authentic orders, please visit chairus.com or email us at care@chairus.com.

Warmest regards,
Chairus Team