CHAIRUS レビュー 

CHAIRUS からの回答

2026年9月18日

Hello Lori,

Thank you for sharing your experience, and we're truly sorry for the delays and confusion you encountered with your order. Waiting several weeks before shipping and then dealing with a freight company that rescheduled on you is genuinely frustrating — that's not the smooth experience we want for our customers, and we sincerely apologise.

We understand how disruptive it is to plan around a delivery that doesn't happen as scheduled. We'll be following up with our freight partner about this miscommunication so it doesn't happen again, and we'd also like to review what caused the delay on our end before shipping.

If there's anything we can do to assist you now, please contact us at care@chairus.com. We truly appreciate your patience and your feedback — it helps us improve.

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年9月18日

Hello Kimberly,

Thank you so much for this wonderful review! It means the world to us that after a year of searching, you chose us — and that we delivered on price, beauty, ease of assembly, and speed. We know how frustrating those long 8–10 week waits can be, so we're especially glad your chairs arrived in a timely manner. Thank you for the high recommendation — we truly appreciate your support and hope you enjoy your chairs for years to come!

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年9月18日

Hello Tyler,

Thank you for reaching out and for being a returning customer — we truly appreciate your continued support! We're sorry to hear that the new barstools are taller than the ones you previously purchased. That's definitely not the experience we want, especially for a reorder.

There are a few possible reasons for the height difference — for example, the two orders could be from different product variations or batches. We'd love to look into this for you and find the best solution.

Please contact us at care@chairus.com with your order numbers (both the original and the reorder) and a photo if possible. Our team will investigate right away and help make this right.

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年9月18日

Hello James,

Thank you for your feedback, and we're sorry to hear that our return process felt difficult and added hassle to your experience. We completely understand your frustration — when you're already dealing with a return, the last thing you want is extra steps.

To explain our side: we ask for photos before issuing a return label for a few important reasons. It helps us verify the condition of the item, ensure the correct product is being returned, and process your request more efficiently on the backend. It also helps us determine the best return method for large furniture items. That said, we hear you — if this step felt like a burden, that's valuable feedback, and we'll take it into consideration as we review our processes.

We'd love the chance to help move things along for you. Please reach out to us at care@chairus.com with your order details, and our team will do their best to make the process as smooth as possible.

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年9月18日

Hello Chris,

What a lovely review — thank you so much! We're delighted that your chair is sturdy, easy to assemble, and even more beautiful in person than in the photos. But the best part? Hearing that your granddaughter loves it! That truly warms our hearts. Thank you for choosing CHAIRUS, and we hope it brings your family many happy moments for years to come!

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年9月18日

Hello Christine,

Thank you so much for your lovely review! We're delighted to hear that your counter stool is beautiful, that you love the fabric, and that assembly was nice and easy. That's exactly the experience we aim for. We truly appreciate your support and hope you enjoy your stool for years to come!

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年9月18日

Hello Carla,

Thank you so much for taking the time to share such a balanced and honest review! We're glad your delivery arrived quickly and that the chair is doing everything it's supposed to do. We're also sorry to hear that the packaging took a bit of a beating in transit — we're always working with our carriers to improve that.

Most importantly, thank you for your feedback on comfort. We're sorry the chair feels hard and sits a little lower than you'd like — that's valuable insight for us, and we'll pass it along to our product team. If you'd like any tips on adjusting it or making it more comfortable, please reach out to us at care@chairus.com — we'd be happy to help!

Warmest regards,
Chairus Team

CHAIRUS からの回答

2026年9月18日

Hello Michele,

Thank you for sharing your feedback, and we're truly sorry to hear that the chairs did not meet your expectations in terms of quality. That's genuinely disappointing to hear, as we take pride in our craftsmanship and want every customer to be happy with their purchase.

We also understand your frustration with our return policy. As a small business shipping large furniture items, return shipping and restocking fees are necessary to cover the significant costs and risks involved in the return process. That said, we know policies can feel frustrating when you're unhappy with a product, and we're sorry for the added stress.

We'd really like the opportunity to make things right or at least understand your experience better. Please reach out to us at care@chairus.com — our team would be happy to discuss your situation and see what we can do to help.

Warmest regards,
Chairus Team