The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I am still waiting for my glasses. I ordered them two months ago and have contacted support five times in total, but I am no longer receiving any response. I’m not giving this one star only because c... もっと見る
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... もっと見る
企業が回答しました
Ordered glasses they guarateed that they will send it in 7days, after 14days and several email letters they remembered that it will be delayed because they dont have in stock so i can wait or they wi... もっと見る
企業情報
当該企業による記述
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
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2.8
まあまあ
489件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 77％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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WORTH THE WAIT!
I saved an amount to buy this heavenly made and stylish tech sunglasses. Oh my god... though there may be delay in shipping, BUT IT'S ABSOLUTELY WORTH THE WAIT! well, well. my friends are gonna ask about this definitely!
PS. their customer service team is 5 star too! they handled my waiting period professionally and made me feel that this company is reliable and they will fulfill the order.
2025年9月13日
自発的なレビュー
Chamelo からの回答
Hi Maynard,
We’re so happy to hear you’re loving your new Chamelo sunglasses — and that you found them worth the wait! Thank you for your patience and for recognizing our customer service team’s efforts during the process. We’re thrilled to have exceeded your expectations and can’t wait for your friends to experience Chamelo too.
– The Chamelo Team
Chamelo Shield
Edit 2025-11-14: I have received a new pair that works as intended. James from the customer support team was quick to reach out and solve the issues after my previous review.
Original 2025-10-12: Works great when it works. However, the first pair I received of the Chamelo Shields didn't work at all and could not be charged. Chamelo sent me a new pair that worked great for a few weeks. Then they just stopped working. I tried sending a message to customer support but it seems I have been ghosted... Would have been a really good product if it had better quality!
2025年10月12日
自発的なレビュー
Chamelo からの回答
Hi Johan,
We’re truly sorry to hear about the issues you’ve experienced with your Shield glasses. Please know that our team did not intentionally overlook your messages — that’s never how we want our customers to feel. Our upper management is now reaching out directly to help clarify what happened and guide you toward a proper resolution.
– The Chamelo Team
UPDATE 11/13/2025:
Hi again Johan! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Chamelo からの回答
Hi Jessica,
Thank you so much for your feedback! We're happy to hear you’re pleased with the quality and delivery speed. We appreciate your support and hope you continue to enjoy your Chamelo experience.
– The Chamelo Team
The communication is really bad they…
The communication is really bad they don't reply the email back
2025年10月10日
自発的なレビュー
Chamelo からの回答
Hi Melvin,
We’re sorry to hear about your concern, though we’re a bit confused by this review — our records show that our team has replied promptly to all of your emails. That said, our upper management has already reached out to clarify and make sure everything is fully resolved.
We appreciate your patience and understanding while we sort this out together.
– The Chamelo Team
UPDATE 11/18/2025:
Hi Melvin! Our upper management has been trying to get in contact with you. Kindly check your email inbox ASAP. Thanks.
– The Chamelo Team
Lifetime buyer!
I honestly cant believe how good the quality is. I constantly go through a pair of glasses and they only last for so long because of the wear tear of my daily life. The one I got, keeps it pristine quality to this day and i am baffled how superb it also looks on me. Im definitely getting my mom one now too!!
2025年9月10日
自発的なレビュー
Chamelo からの回答
Hi Rusty,
We’re so glad to hear that you’re loving your Chamelo glasses and that they’ve held up so well through your daily adventures! It means a lot to know the quality and design have impressed you — and we love that you’re sharing the experience with your mom too.
Thank you for being part of the Chamelo community. We can’t wait to have you both rocking your Chamelo styles together!
– The Chamelo Team
Haven’t had these glasses for longer…
Haven’t had these glasses for longer than 2 months and they already broke from the arm of the sunglass.
The quality is bad and I’m not even sure they gonna refund me or replace my sunglass. No point in buying them.
2025年10月2日
自発的なレビュー
Chamelo からの回答
Hi Mohamed,
We’re truly sorry to hear about the problem you’re facing with your glasses. We completely understand how frustrating that must feel.
Our team has already reached out to assist and sent you an email on October 13 regarding your concern. Please complete the warranty claims process so we can continue helping you as soon as possible.
Additionally, our upper management will be reaching out to personally guide you through the next steps to make sure this is resolved smoothly.
– The Chamelo Team
UPDATE 11/13/2025:
Hi again Mohamed! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
the design is modern yet timeless…
the design is modern yet timeless perfect for everyday use.
2025年10月9日
自発的なレビュー
Chamelo からの回答
Hi Rose,
Thank you so much for your kind words! We’re thrilled to hear you’re loving the design — we’ve always aimed to create eyewear that’s both modern and timeless, perfect for any occasion.
Enjoy rocking your Chamelo every day!
– The Chamelo Team
Not worth it
Not worth it. very pricey with poor quality, after owning it for 2 months
problems listed below!
1- screen flickers
2- black dot forming in the middle of the lens
3- temple rubber tip comes off
4- temple broke off for no reason. didn't drop it or anything. just broke off for no reason( very poor quality )
2025年10月9日
自発的なレビュー
Chamelo からの回答
Hi Allan,
We’re truly sorry to hear about your experience — that’s not what we want for any of our customers. However, the issues you’ve described are highly unusual, as our glasses shouldn’t be having these kinds of problems unless they were accidentally damaged. We take pride in the quality of our products and each pair goes through strict quality checks before shipping.
That said, our upper management team will be reaching out to you directly to review your case and assist further. We appreciate you bringing this to our attention and we’ll do our best to help make things right.
Please reply to Trustpilot's request for more information so that we can pull up your order.
– The Chamelo Team
Good communication, good quality.
Glasses a very cool and they function as mentionned. Shipping wasn't the fastest but they finally arrived 🙌.
2025年10月4日
自発的なレビュー
Chamelo からの回答
Hi Marc-Andre,
We’re sorry for the delayed response — and we completely understand your frustration. There’s actually a reasonable explanation for what happened: during periods of high contact volume, our email system automatically places tickets back in the queue when multiple messages are sent in quick succession. Our autoresponder does mention not to send repeat emails, as this can unintentionally delay responses further.
That said, our upper management team has now reached out to personally assist and make sure your concern is fully resolved. We appreciate your patience and understanding as we work to make this right.
– The Chamelo Team
UPDATE 11/13/2025:
Hi again Marc-Andre! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Still enjoying my Chamelo Auras
Really enjoying my Chamelo Auras. I got these about a year ago and they still work great.
2024年10月12日
自発的なレビュー
Chamelo からの回答
Hi CH,
We’re so glad to hear that your Chamelo Auras are still going strong even after a year! It’s always great to know our customers continue to enjoy their eyewear long after purchase — that lasting quality and experience is exactly what we aim for.
Thank you for sharing your feedback and for being part of the Chamelo community!
– The Chamelo Team
Chamelo からの回答
Hi Kat,
We’re so glad you love the design — thank you for sharing your excitement with us! It means a lot to know that our pieces are hitting the mark in both style and function. We appreciate your support and can’t wait for you to see what’s coming next!
– The Chamelo Team
Great for running with music
Great for running with music. Best purchase! I have been using it for weeks.
These music shield glasses are super convenient for running. Bluetooth connects easily, sound is clear, and I can still hear my surroundings. They fit well, stay in place, and the battery lasts several runs. Simple, effective, and no need for earbuds. These glasses are a fantastic investment. Highly recommend!
2025年10月7日
自発的なレビュー
Chamelo からの回答
Hi Ferjohn,
We’re so glad to hear you’re loving your Music Shield glasses! It’s awesome that they’ve become your go-to for running — clear sound, secure fit, and all without the hassle of earbuds. Thanks for sharing your experience and for recommending Chamelo. Here’s to many more great runs ahead!
– The Chamelo Team
Perfect fit
Perfect fit!
I love how Chamelo offers wide array of styles for different situations and occasions. They bring elevated eye pieces that is functional and fashionable.
2025年10月8日
自発的なレビュー
Chamelo からの回答
Hi Puple,
We’re thrilled to hear that your Chamelo pair fits perfectly! It’s great to know you appreciate our range of styles designed to match every mood and occasion — that perfect blend of function and fashion is exactly what we aim for. Thanks for sharing your experience and for being part of the Chamelo community!
– The Chamelo Team
Aura Prismatic Smart Glasses
These Aura Prismatic Smart Glasses are incredible! The electrochromic color-changing feature is mind-blowing — switching shades instantly depending on the light. The style is super sleek and futuristic, and they’re really comfortable to wear for long periods. You can tell the build quality is excellent, and they definitely turn heads wherever I go. Easily one of the best pairs of sunglasses I’ve ever owned!
2025年9月12日
自発的なレビュー
Chamelo からの回答
Hi Alexi,
We’re so glad to hear that you’re loving your Aura Prismatic Smart Glasses! It’s amazing to know that the color-changing feature and sleek design are delivering the experience we envisioned. Thank you for sharing your excitement — and for turning heads with Chamelo wherever you go!
– The Chamelo Team
I loved the glasses
I loved the glasses, obviously very high quality and durable. Definitely browsing for my next pair!
2025年9月10日
自発的なレビュー
Chamelo からの回答
Hi Adrianna,
We’re thrilled to hear that you loved your glasses! It’s always rewarding to know that our craftsmanship and quality made a lasting impression. We can’t wait for you to find your next favorite pair — thank you for being part of the Chamelo community!
– The Chamelo Team
It’s been over one month there’s still…
It’s been over one month there’s still no status update on when my order will be shipped. I got an email from Amazon stating Chamelo is now available in the shop with the earliest available ship date for 2 days. This is absolutely ridiculous and unacceptable for a company to ignore it’s customers like this
2025年9月5日
自発的なレビュー
Chamelo からの回答
Hi Jervell,
We’re sorry to hear that your order has been experiencing some issues — that’s definitely not the experience we want for our customers. Our upper management team will be reaching out shortly to help check on the status of your order and ensure this gets resolved as quickly as possible.
Please also reply to our request for more information so we can locate your order details and assist you right away.
– The Chamelo Team
Startled that this company had the…
Startled that this company had the nerve to ask for my review.
Before buying, I inquired about the glasses' usefulness for workouts and the electronics' resistance to sweat, and was given assurances it would be no issue so I bought them.
The first cycling ride I went on with them was a disaster. Even at fully adjusted darkness, they are barely as dark as standard glasses. I found that sweat got on the control slide and caused them to go full light randomly and they did not want to respond to my finger at that point. So every minute or two they would go from dark to light and I'd have to try and make them go dark again.
After a while the sweat apparently got inside the power button and caused it to act up. The glasses would alternate announcements about power on-connected, power off, power on, power on-connected, etc. repeatedly every 15 seconds. They wouldn't turn off manually and even unpairing from the phone didn't stop it. I had to ride all the way home for 45 minutes that way.
When contacted, the company rep was slower to respond (several days instead of a few hours before purchase) and tried to talk me into keeping the useless (for my needs) glasses at a small discount. After declining that offer and asking again, several days I was given the return label and clearance, I returned them immediately.
After delivery of the return, another week went by with no contact or refund so I asked. Several days later I got a reply that was not helpful, and it became obvious that they were slow-pedaling the refund. So I filed chargeback with my CC. I never received the voluntary refund nor any communication from the company until today when they asked for my review. Well, here it is.
2025年6月10日
自発的なレビュー
Chamelo からの回答
Hi Kevin,
We completely understand your frustration, and we appreciate you taking the time to share your experience. Of course, we’d send a review request — it’s part of how we stay transparent and make sure every concern gets the attention it deserves.
We’re sorry to hear that things didn’t go as expected with your purchase, and our upper management team will be reaching out directly to assist further. Please respond to the request for information so that we can pull up your order number.
– The Chamelo Team
Amazing product and great service
This was my first time ordering from Chamelo and i was a little worried due to shipping from overseas. However, immediately from ordering, i received confirmation and regular updates regarding shipping. This left me completely aware of where my glasses were throughout the process. Delivery was quick and both pairs of glasses were even better than i expected. Highly recommend ordering from Chamelo....You wont be disapointed with the product or service.
2025年9月17日
自発的なレビュー
Chamelo からの回答
Hi Pookie,
Thank you so much for sharing your experience! We’re thrilled to hear that your first order with Chamelo went smoothly and that you enjoyed the regular updates throughout shipping. It’s great to know your glasses exceeded expectations — we truly appreciate your trust and recommendation!
– The Chamelo Team
Buyer Beware of Shady Company
I am updating my review to reflect new information.
I purchased a pair of Chamelo electronic tinting glasses for approximately $250. Shortly after purchase, the glasses malfunctioned. When I contacted support, I was told I was not eligible for a refund because the 30-day window had passed and I no longer had the original packaging.
After I left an honest negative review on Trustpilot, a manager from Chamelo reached out and offered a full refund as a “special exception” on the condition that I remove or edit my review. Trusting this promise, I updated my review to 5 stars.
The refund was never issued.
Weeks later, I was told there was a “platform error” and that the payment was too old to refund, and I was then asked if they could send the money via PayPal instead. That also never happened.
At this point, the issue is no longer just a defective product — it is about integrity. I changed my review in good faith based on a written promise of a refund, which was not honored.
I am reverting my review to reflect my full experience so other customers can make an informed decision.
2025年4月15日
自発的なレビュー
Chamelo からの回答
Hi Ricardo,
We’re sorry to hear about your frustration, but that’s not an accurate description of what happened. Our policy clearly states that all returns must be sent back in their original packaging, and in this case, it was unfortunately discarded.
That said, our upper management team will be reaching out to assist you further and see what can be done to help.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Ricardo! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Chamelo からの回答
Hi Yantaro,
Thank you so much for your kind words! We’re so glad to hear you’re loving your Chamelo sunglasses and that they fit perfectly for any occasion — that’s what we love to hear. We appreciate you taking the time to share your experience!
– The Chamelo Team
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