Chamelo レビュー 489

I try 2 music shild and have to returned because malfunction and then pay a little bit more and get the aura and the same story have to send it back 1 of the lens do not work.

But the customer service team work fast they refund all the money fast.

My glasses brake the first week from the side leg there too thin or something. I call customer they took lomg time to get back to send me the information to send it for warranty. At the end I payed the shipping cost and everything too get it fix. The glass is not a good quality. I collect sun glasses. More than 100

I started the process to exchange my sunglasses after they broke back in February. It would take around a month to get a reply even after the forms were filled out online. After sending multiple emails It still did not matter and would only get a reply back once a Month. I started the exchange process on another pair as well since the lenses were not working they seemed to have black spots that developed bigger and bigger. Same issue during that process too. After I received the sunglasses they broke again after 2 uses. The ear frame just broke off after I took them off my head no fall never dropped never damage. 2 uses later i just sent my email regarding it breaking last Monday. Still not one email back.

I ordered Dusk sunglasses from Chamelo Eyewear on the 30th of June this year. I have failed to receive the product or a refund. I have sent them more than 13 emails, and they keep saying, "We will issue your refund," but that's totally a lie. They are 100% untrustworthy. Please don't purchase anything from Chamelo. SCAM!

ORDER #23801

This is a SCAM
Product is cheap and easily breaks. When I filed for replacement and warranty they said they couldnt find the email address so they cannot process replacement. I will not recommend you buy the product.

The glasses get some sort of a stain inside of them

The first day I got them they were cracked and didn’t work because a bubble formed in the lens because of it. I put in return ticket and no one reached out. I have pictures and receipts of the dates on my order. I just want a refund waist of my money

I’m very disappointed with my experience with Chamelo. I ordered a pair of sunglasses that arrived defective right out of the box. I immediately contacted customer service, but their response time was painfully slow, it took days or even weeks to get a reply each time. After waiting for assistance, they sent me a replacement pair, but that one was also defective.

The delays and poor communication from Chamelo made this entire process extremely frustrating. If their customer service had responded promptly, this issue could have been resolved well within the 30-day warranty period. Instead, I was left waiting for long stretches with no resolution.

To make things worse, they made me pay $16.69 for a shipping label because they were having problems generating one on their end. I was told I would be reimbursed for it, but I never received my money back. Despite multiple follow-ups and promises, I’m still waiting.

Now, they refuse to process a refund for the sunglasses because they claim my request is outside the 30-day window, even though their slow response time is exactly what caused the delay. They offered to send another replacement, but after receiving two defective pairs, I’ve completely lost confidence in their products.

This has been a terrible experience from start to finish, poor product quality, lack of accountability, and very poor customer service. I would strongly caution others to think twice before ordering from Chamelo.

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Nov 28, 2025
Update:
After posting my initial review detailing the issues I experienced, James from the Chamelo Customer Support Team reached out to me right away and personally addressed all of my concerns. He processed a full refund for my sunglasses and also reimbursed me for the $16.69 shipping label I paid for during my first return attempt.

James demonstrated exceptional customer service, he was prompt, communicative, and genuinely committed to resolving the situation. I really appreciate the level of support he provided, and I wish the earlier stages of this process had reflected the same level of responsiveness.

While my original experience was frustrating, I want to acknowledge the effort James made to make things right. Thank you again for the assistance.

I ordered the Dragon sunglasses in late May, hoping that I would have them in plenty of time for summer vacation. It is now November 10th and I have never received them. In the interim, I have received several emails about running out of stock, promises that my order would be filled with the next restock, etc. etc. Then in September received a shipping notice. They never arrived, but the Chamelo team blamed the Canada Post strike. Now the strike is over and all my other Canada Post packages have come repeatedly, I notice that the shipping link says that the shipping notice was received, but there is no indication the package was received. I have finally emailed and asked for full refund...radio silence. Unfortunately, I feel like it is a complete fraud.

Thankfully wrote this review…they then took action and sent me a pair of glasses Asap. Unfortunate that this is what it took. The glasses are nice but it wasn’t worth the hassle and extended delay.

Disappointed. I was contacted twice by Chamelo team for an Influencer collaboration, asked me to fill the contract form on 2 different occasions and then emailed to select the products. But after that I haven’t heard from them. Its really unprofessional on this brands end

Still no response from them

I placed my order on 10/14/25 I have sent several emails and all I get is some generic response about high volume sales. I was ready to buy multiple pairs but unfortunately thus far have not had a good experience. I will update my review if I ever receive my order.

Update 11/3 - I received an email from upper management with a 24-48 hour promise that my purchase would be shipped. I feel some relief and will remain optimistic, for now. stay tuned, update to follow.

Update 11/6 - PRODUCT RECEIVED!!
I have to say this was a rough start. I want to thank Jason with Chamelo customer support for making sure you kept the promise of a 24-48hr turnaround. Today I received my glasses and could not be happier with my purchase.

The product itself made the experience more enjoyable. The updates weren't being provided so I didn't know what was happening or if I was ever going to get my product.

Ordered additional chargers for my sunglasses. Never arrived. No response from company to multiple emails. Absolutely disgusted. Buyer beware as this stuff isn’t cheap.

I have received a reply saying they have been communicating and to provide a different email. Their first communication came through just fine and it’s not a work email that I’m using. I will email them again w an alternative & update. Update: finally got resolution. They didn’t send my order as they’d run out of the particular usb connection cables. I still feel they were very slow to communicate this. Later they report my somewhat aggressive spam filter prevented additional communication, but it has now been sorted and apparently the items are finally en route. Final rating 4/5 - I dock a star because of their initial glacial pace dealing with issue with order that led to whole delay and miscommunication.

I ordered the Chamelo Shield directly from chamelo.com at the end of September.
The glasses arrived defective — the tinting function doesn’t work and they won’t charge (the red LED lights up briefly and turns off).
I immediately contacted support and filled out the warranty claim form, but I haven’t received any response or solution for over a week.
Very disappointing for a product at this price. Still waiting for a replacement or refund.

Great product! Instant tint adjustment, comfortable fit and long battery life. The sound quality is awesome too

It takes Too long to get them to México, but really deserv the time to wait, i love them , also the team is very response on time to all my inquieres .

This lenses are awesome.

Thanks CHAMELO

EDIT 6: Finally refunded my money 10/29/2025, yet Chamelo upper management still never contacted me like they said they would in the response here. They never explained why they chose to skip my place in line and never fulfill my order. I had to dispute through Affirm to get my money back because Chamelo was ignoring my emails.. Horrific experience all around.

EDIT 5: STILL no refund and no contact from Chamelo management, but they were kind enough to report my review again as being defamatory. It should be incredibly clear to anyone reading this that Chamelo is an unbelievably dishonest and unethical company.

EDIT 4: Still no refund AND no contact from Chamelo management, 10/27/2025.

EDIT 3: Still no refund AND no contact from Chamelo management, despite them stating they would contact me. I did receive a response from a customer service representative (not a manager) and they are unwilling to provide any additional information regarding why they skipped my place in and held my money hostage for nearly half a year (I was #90 of #178, they fulfilled all orders up until #168 and then were unable to fulfill the remaining 10, including mine). The fact they have been incredibly dishonest and obfuscate everything reaffirms my understanding that this is indeed a fraudulent company. Do not do business with Chamelo.

EDIT 2: Still no contact from Chamelo and still no refund 10/21/2025. You'll see they took the time to reply to this review but they haven't taken the time to contact me or give me my money back. This is a fraudulent company.

EDIT: Trustpilot sent me a notification stating Chamelo wants me to update my review on Trustpilot but they still haven't contacted me directly or refunded me as of 10/19/2025. They care more about their reviews and ensuring the public gives them their money to hold hostages for months.

I paid for an order of glasses in April 2025. Chamelo stated a one-month turnaround time for these glasses. After one month passed, Chamelo support told me there was a delay, and that they were coming in June. In June, Chamelo support told me there was a delay, and that they were coming in July. In July, Chamelo support told me there was a delay, and that they were coming soon and mine was in the next batch. In August, Chamelo support told me they had no ETA. In September, Chamelo support stopped responding to me entirely. In October, Chamelo support explained they cannot fulfill my glasses due to a "specialty part" despite them fulfilling 80 orders AFTER my place in line. They still have not refunded me or delivered the product as of 10/15/2025. They have stopped responding to my email inquiries once again.

The sound quality far exceeded my expectations, I struggle with earbuds staying put during outdoor activities and these sunglasses solve that problem.