Met Vee and what a very nice and pleasant man to discuss my new motability car with. He explained all the features of the HS HYBRID thoroughly ,... ãã£ãšèŠã
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We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom. We appreciated the time taken to explain the car's features a... ãã£ãšèŠã
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traded my jaguar xe in for a brand new mg hs very suprised how good it is if you want a new car go see JAMES not pushy relaxed and extremely helpful i had no intentions of buying new only for james go... ãã£ãšèŠã
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After previously proving 5*reviews with this garage I was really disappointed to have recent poor experience over 2 weeks ago and STILL waiting on a call back. After spending just over £300 on a serv... ãã£ãšèŠã
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Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
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603-609 Liverpool Road, PR8 3NG, Southport, è±åœ
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
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Over the moon
We purchased our car from Aiden who was super helpful and very knowledgable of the product we were purchasing.
Aiden spent time ensuring that we were purchasing the right car for us.
We picked our car up yesterday and we love the car.
Thank you Aiden and team for the pleasant streamlined experience.
Absolutely flawless
Kel and Col
Ps Col said thanks for the coffee âïž
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic feedback, Kelly.
Weâre absolutely delighted to hear that youâre over the moon with your new car and that Aiden provided such knowledgeable and helpful service throughout your purchase at Chapelhouse Group. Itâs great to know he took the time to ensure you chose the right car and that the whole experience felt smooth and flawless.
Weâll be sure to pass your kind words on to Aiden and the team â and weâll let him know Col appreciated the coffee too! âïž
Enjoy your new car, and we look forward to welcoming you back in the future.
Thanks to leah at mg wigan for helpingâŠ
Thanks to leah at mg wigan for helping us buy a new car ,we are loving it and the after care also thankyou we recommend leah 100% to any buying a new car thakyou so much for your help .
2026幎2æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic feedback.
Weâre delighted to hear that Leah provided such great support during your new car purchase at Chapelhouse MG Wigan Pier, and that youâre loving your new car! Itâs also wonderful to know the aftercare has met your expectations.
Weâll be sure to pass your kind words and 100% recommendation on to Leah. Thank you again for your support, and we look forward to welcoming you back in the future.
Dan was brilliant today when weâŠ
Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything clearly, and made the handover smooth and stress-free.
The car was presented perfectly and Dan took the time to go through the key features and paperwork without rushing us. Really great service all round, would happily recommend Dan and Chapelhouse to anyone picking up a new car.
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your wonderful feedback, Miya.
Weâre delighted to hear that Dan provided such a friendly and professional experience when you collected your new Jaecoo from Chapelhouse Omoda & Jaecoo Southport. Itâs fantastic to know he kept you updated throughout, made the handover smooth and stress-free, and took the time to clearly explain everything without rushing you.
Weâll be sure to pass your kind words on to Dan â heâll be thrilled to hear your recommendation. Enjoy your new car, and we look forward to welcoming you back in the future!
Bunch of jokers and lairs
Bunch of jokers and lairs. I called and booked an appointment next day to test drive 2 cars. I arrived. The lady i spoke to confirmed my appointment with Josh . When I arrived. No ones knows what the hivk is going on. Josh denies knowledge of me coming to text drive 2 cars. Also he was so rude. I spoke to another guy he says the car is not available. In 2 minutes cars arrived to show it to another coustomer.
You GUYS ARE JOKE and LAIR .
Avoid dealing with this people especially Josh biggest lair
2026幎2æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for sharing your experience, Musab.
Weâre very sorry to hear about the issues you encountered at Chapelhouse MG Bolton regarding your test drive appointment and the behaviour you experienced. The situation you describe â miscommunication, unavailability of vehicles, and rudeness â is completely unacceptable and falls far short of the service standard we aim to provide.
We take concerns like yours very seriously. We strongly encourage you to contact our Customer Experience Team directly on customercarebolton@chapelhouse.co.uk so your case can be fully investigated and escalated to senior management. Our priority is to address this matter properly and ensure it does not happen again.
Fantastic service from Dan Gargan atâŠ
Fantastic service from Dan Gargan at the Southport (Ainsdale) branch. I called in simply to have a look at the cars in the flesh, so to speak, and was very impressed by the knowledgeable and no-pressure approach he presented. In fact, that was a major factor in my confidence in working with him. He made the whole experience very positive and responded well to all the issues which presented themselves as we went through the process. I'm always cautious about giving five-star reviews as it could be taken as a simple default position, but in this case, there could be no other option (and no; I'm not being paid to say that and I'd never met him before walking into the showroom, just to be clear!). The whole experience left me feeling very confident that he had done the best he could to address my needs.
2026幎2æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your detailed and positive feedback, Mr.
Weâre delighted to hear that Dan Gargan provided such fantastic service at Chapelhouse Group. Itâs wonderful to know that his knowledgeable, no-pressure approach gave you confidence, and that he addressed all your needs throughout the process. Your 5-star review and kind words mean a lot to Dan and the entire team.
Weâll be sure to pass your feedback on to him. We truly appreciate your support and look forward to welcoming you back in the future.
Fantastic staff -Gary
Great experience, really helpful. Thank you for making it so easy. Loving my new car!
2026幎2æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your lovely feedback, Keely.
Weâre so pleased to hear you had a great experience with Gary at Chapelhouse Southport and that he made the whole process easy and stress-free for you.
Itâs fantastic to know youâre loving your new car! Weâll be sure to pass your kind words on to Gary.
We look forward to welcoming you back again in the future.
Avoid at all costs
Reserved a car, did everything which was asked of me then they went and sold it to someone else after telling me it was coming to me with their story changing every contact. Had to chase them for information and they didn't even have the decency to call me back and emailed instead. Disgraceful way to treat people and I would avoid at all costs
2026幎2æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for sharing your experience, Mark.
Weâre very sorry to hear about the situation with your reserved car at Chapelhouse Suzuki Wigan. The experience you describe â being promised a car, only for it to be sold to someone else, with poor communication and changing stories â is completely unacceptable and falls far short of the service standard we aim to provide.
We take concerns like yours very seriously. We strongly encourage you to contact our Customer Experience Team directly on customercarewigan@chapelhouse.co.uk so that your case can be fully reviewed and escalated to senior management. We want to ensure this matter is addressed properly and that your concerns are heard.
Canât thank Julie at chapel houseâŠ
Canât thank Julie at chapel house enough, our car went in for an oil leak the process was smooth, updated the whole way through and was even valeted afterwards! Thank you so much Julie for your 5* customer service.
2026幎2æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic feedback, Jenny.
Weâre delighted to hear that Julie provided 5-star service at Chapelhouse MG Southport while your car was in for an oil leak. Itâs wonderful to know the process was smooth, you were kept updated throughout, and your car was even valeted afterwards.
Weâll be sure to pass your kind words on to Julie and the team. We truly appreciate your support and look forward to welcoming you back in the future.
Today I went to pick my omoda up thatâŠ
Today I went to pick my omoda up that I had been waiting 4 months for. The guy in question who dealt with me, was Aiden grey.
His customer service was second to none.
After signing some documents he then took me outside to my car and went through everything I needed to know to get me on the road.
Highly recommend this guy
2026幎2æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic feedback, Lorraine!
Weâre thrilled to hear that Aiden Grey provided second-to-none customer service at Chapelhouse OMODA & JAECOO Southport while handing over your Omoda. Itâs wonderful to know he took the time to guide you through everything and made sure you were ready to get on the road confidently.
Weâll be sure to pass your kind words on to Aiden. Thank you for your recommendation, and we look forward to welcoming you back in the future!
Really good customer service
Really good customer service - Gary (and the rest of the staff I spoke to!) was friendly, helpful and just really lovely . He explained really clearly how everything would work re finance etc and he knew I was keen to get the car asap so he really pushed it through and I had my new car less than a week after first going into the showroom!
2026幎2æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic feedback, Paula.
Weâre thrilled to hear that Gary and the team at Chapelhouse Suzuki Southport provided such friendly, helpful, and clear guidance throughout your car purchase. Itâs wonderful to know that Gary went the extra mile to get your new car to you in less than a week!
Weâll be sure to pass your kind words on to Gary and the team. We look forward to welcoming you back in the future.
Nathan was very helpful & knowleagbleâŠ
Nathan was very helpful & knowleagble about the car, he a was also very polite
2026幎2æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your great feedback, William.
Weâre delighted to hear that Nathan was so helpful, knowledgeable, and polite during your experience with Chapelhouse Omoda Jaecoo Southport. Providing clear information and a professional, friendly approach is exactly what we aim for.
Weâll be sure to pass your kind words on to Nathan. We look forward to welcoming you back again in the future.
Very Satisfied
I have been messed around by two other dealers, Nathan has made a big effort on getting me a vehicle in specification I want and when I want it, would highly recommend Nathan & Chapelhouse.
2026幎2æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your wonderful feedback, Stan.
Weâre delighted to hear that Nathan went the extra mile to secure the exact vehicle you wanted, especially after your previous experiences elsewhere. Providing a smooth, tailored experience is exactly what we strive for at Chapelhouse Southport
Your recommendation means a great deal to us, and weâll be sure to pass your kind words on to Nathan.
We look forward to supporting you again in the future.
Very pleasant experience
Very pleasant experience, visited to have a look at an Omoda 5, Nathan handled our experience in the showroom, he was very polite and well spoken, was not pushing for us to sign or agree to anything on the day which was a positive, let us take our time and look round the car and took us on a test drive, was very knowledgeable about the car and all the tech inside.
Will more than likely be returning to finalise an agreement.
Overall a very good experience and would recommend
2026幎2æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic review, George.
Weâre delighted to hear you had such a pleasant experience with us at Chapelhouse Omoda & Jaecoo Southport while looking at the Omoda 5. Itâs great to know that Nathan provided a relaxed, pressure-free environment, gave you the time to explore the vehicle properly, and shared his knowledge during the test drive.
Weâre pleased you felt comfortable throughout the process â thatâs exactly how it should be. Weâll be sure to pass your kind words on to Nathan, and we look forward to welcoming you back when youâre ready to finalise everything.
Get everything in writing.
My daughter has been in dispute with this company for over 12 months. Been through the ombudsman which was a waste of time as they don't understand engine problems and the internal damage done when diesel gets into the oil. Chapel house Warrington lied to her and me from start to finish. The sales team from top to bottom seem to suffer from memory loss following our conversations. Buyer beware. Will never use this company again go to a reputable company
2026幎2æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for sharing your experience, Kevin.
Weâre very sorry to hear about the ongoing issues your daughter has faced with her vehicle at Chapelhouse Suzuki Warrington. The concerns you describe regarding miscommunication, unresolved technical problems, and the difficulties youâve encountered with our team fall far short of the standard of service we aim to provide.
We take feedback like yours very seriously. I would strongly encourage contacting our Customer Experience Team directly on customercaresuzuki@chapelhouse.co.uk with full details of your case so that it can be escalated immediately to senior management for review and resolution. Your concerns deserve urgent attention and a proper response.
So had a reply after being told toâŠ
So had a reply after being told to contact customer service . Emma Kingston basically said ( Mrs Johnston was told to leave car all day ) fo t know who Mrs Johnston is blamed us and said fo you want it booked in again thatâs it
2026幎2æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for sharing this, Gary.
Weâre very sorry to hear about the way your situation was handled by our team, including the response from Emma Kingston at Chapelhouse Suzuki St Helens. Itâs completely understandable that being blamed and given a minimal response after your previous issues would be frustrating and unacceptable.
This matter will be escalated immediately to senior management so they are fully aware of the ongoing communication issues and the way your case has been handled.
We sincerely apologise for the repeated stress and poor communication youâve experienced.
Avoid Chapelhouse Southport Service Dept
My car was booked in for a service and MOT under a Service Plan (that I was pressured to buy last year as the only way Ainsdale branch would honour the free MOT for life which I can see from other reviews I am not alone). Car dropped off before 9am. Asked for it to be ready before 3 if possible. It was literally a catalogue of errors from beginning to end. Report and video sent about 1pm with actions needed. Details on report contradicted video. Phoned them to ascertain what was correct. Parts ordered and told car would be ready same day. Shortened version of events was endless calls to Chapelhouse. Wrong parts received. Had to order again. Called for payment without knowing if the works were complete. More calls. Close to 5pm and still no guarantee the car would be ready which I needed for work the next day. More calls. Eventually received a call to confirm the car was ready. Log book and MOT complete. Paid over the phone after more calls as issues with card machine. About 10 minutes later I received another call to advise that the MOT was not done and I would have to bring it in again! I had taken a days annual leave to sort the service and MOT and was not prepared to take another day. It was agreed that they would collect my car the next day from my place of work. I received a call in work the next day to say that they were outside ready to collect the car. Actually they were outside my home address. Work day disrupted. More inconvenience and stress. Another call when they eventually arrived at the correct address! The whole scenario was stressful and completely unacceptable from a reputable company. After-sales was even worse. âCustomer satisfaction is incredibly important to usâ. Maybe the Group Head of Aftersales (SM) needs to be made aware of this statement and abide by it. Numerous calls and emails that he did not even have the courtesy to respond to. Last email took over 2 weeks for an acknowledgment after more phone calls. Responses were condescending when received. Needless to say I would not recommend the service plan nor will I be returning after this runs out next year. I am astounded as to how the business remains operational with such low standards of customer care.
Latest update is again no response. I contacted Chapelhouse on Wednesday to discuss over the phone as suggested. It is now Saturday. Still awaiting a call back. I was offered a complimentary Air Conditioning service previously as way of compensation for a £600 service plan that has failed to deliver which I have obviously declined. Another failure in customer service.
2026幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for sharing your detailed feedback, Joanne.
We are genuinely very sorry to hear about the difficulties you experienced with the service and MOT at Chapelhouse MG Southport. Your experience, from the repeated miscommunications and incorrect parts to the repeated disruptions to your day, falls far below the standards we strive to provide, and we completely understand your frustration.
We take feedback like yours extremely seriously, particularly regarding the lack of timely and respectful communication from aftersales. This matter will be escalated to our Group Head of Aftersales to ensure your concerns are reviewed and addressed appropriately.
If you are willing, we would appreciate the opportunity to speak directly with you to fully understand the situation and explore any way to make this right. Please contact our Customer Experience Team at your earliest convenience so we can work on a resolution.
We are truly sorry for the stress and inconvenience caused and appreciate you bringing these issues to our attention.
A happy daughter
My 23 year old daughter wanted a Suzuki Swift and had seen a blue, â23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory âdealâ at the local Bolton showroom, we travelled 45 miles to cash purchase the car from Suzuki Southport, where it was actually based. Apart from having to âchaseâ the salesman a couple of times - phone calls werenât always returned - and the price was £100-£150 higher than l would have liked, but didnât haggle as hard as l was minded to do as my daughter wanted the car (my fault therefore?), l was generally happy with the service l received.
2025幎12æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your detailed feedback, Alan.
Weâre really pleased to hear that your daughter found the Suzuki Swift she wanted and that, overall, you were happy with the service at Chapelhouse MG Southport. Itâs always a special moment helping someone purchase a car theyâre excited about, and weâre glad we could be part of that.
That said, weâre sorry to hear that you had to chase for callbacks and that communication wasnât as consistent as it should have been. We understand how important clear and timely contact is, especially when travelling a distance to complete a purchase. Your comments will be shared with the team to help us improve.
We hope your daughter is thoroughly enjoying her Swift, and weâd be delighted to welcome you both back in the future.
New Jaecoo 7 Chapelhouse
We bought our new Jaecoo 7 PHEV at Chapelhouse in Ainsdale. Initially Phil the manager looked after us and took us out for a test drive and then Dan took over. The whole process was very smooth with constant communication and updates from Dan. He was very helpful but not overbearing and supported us throughout the process and made us feel that nothing was a problem. Because of this my son is now very interested in buying a car through this dealership.
2026幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic review, Paul.
Weâre thrilled to hear that your experience buying your new JAECOO 7 PHEV at Chapelhouse OMODA & JAECOO Southport was so smooth. Itâs wonderful to know that Phil and Dan provided attentive support, with Dan keeping you updated throughout the process while remaining helpful without being overbearing.
Weâre delighted that your experience has even sparked your sonâs interest in buying a car through us! Iâll be sure to pass your kind words on to Phil, Dan, and the team.
lindy has been fantastic
lindy has been fantastic !he absolutely went above and beyond to make sure I was happy with my purchase and was confident driving me care I couldnât praise him enough what a guy !
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your fantastic review, Jamie.
Weâre thrilled to hear that Lindy went above and beyond to ensure you were happy with your purchase and confident with your new car at Chapelhouse MG Bolton. Itâs wonderful to know he made such a positive impression â your kind words mean a lot to us.
Iâll be sure to pass your praise on to Lindy and the team. We look forward to welcoming you back in the future.
A Pleb in sales marched up to me withâŠ
A Pleb in sales marched up to me with hearing difficulties. I Marched off. Warrington Branch.
2026幎2æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Chapelhouse Motor Group ããã®åç
Thank you for your feedback, Trev.
Weâre very sorry to read about your recent experience at Chapelhouse Suzuki Warrington. What youâve described certainly isnât the standard of professionalism or courtesy we expect from our team, and we apologise if you felt uncomfortable or approached in the wrong way.
We take comments like this seriously and would welcome the opportunity to understand more about what happened so we can address it appropriately. If youâre willing, please contact us directly so we can look into this further.
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